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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Search Engine Marketing.

Complaints

Customer Complaints Summary

  • 207 total complaints in the last 3 years.
  • 149 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $29.99 on Aug 21st 2024 by some company named information.com LLC. I dont know why I did. I did not authorize ********* not to be bothered with them again going forward.

    Business Response

    Date: 08/22/2024

    Hello *********************************,

    This response is in reference to BBB Case #********.

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:

    Email Address used to create the account: 
    First and Last Four Digits of the card:
    Member ID:
    Screenshot and date of the charge:

    We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at  ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:08/21/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a 1 day subscription, was charged for 3 months with no way to cancel other than emailing or calling the phone number on the website, which does not go through. Tried to cancel by email, with no response. Now I'm stuck fighting with my bank for the charges.

    Business Response

    Date: 08/22/2024


    Hello *******************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $60.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We have noted that you have disputed the charge of $29.99 for which you requested a refund additionally.

    As the charges are currently under dispute, the matter is being handled by your payment provider, and they will provide you with further updates on the status of the refund.

    For your reference, the confirmation number for this refund is 91XLA-A3AAS.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.

    Regards,
    Customer Support

    Customer Answer

    Date: 08/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The money was refunded only after reaching out via BBB. This seems to be a systemic issue with this business as many many others have recorded the same issues.

    Sincerely,

    *******************

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week I used the service, paying 99 cents to look up a record. I paid from my ****** account. Today I was billed $29.99 from my ****** account from **********************. I went to my ****** account and saw that the $29.99 was a monthly subscription charge. I also saw that last week I was charged $6.99 for something I didn't agree to. I immediately called Information.com this morning when I saw the $29.99 charge. The *** told me that I had only a short time to cancel the subscription (5 days, maybe?) but I didn't even know that I had signed up for a subscription. I just wanted a one time use for 99 cents. She told me she would cancel the subscription for the $6.99 and the $29.99, but I would receive no refund for the expenses I never agreed to.This is sneaky practice and I would like to get all of my money back, except for the 99 cents I agreed to pay.

    Business Response

    Date: 08/21/2024

    Hello ***************************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $36.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is F2547-7FA1K.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/14/2024 I contacted Information.com LLC via phone call to ************ and requested customer service cancel my account immediately. I was told it will be cancelled. My charge card was billed $6,99 on 6/25/2024 and again $6.99 on 7/25/2024 for a total charge of $13.98, The charges need to be credited and close out account immediately as per my previous request.

    Business Response

    Date: 08/21/2024

    Hello *************************

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $13.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is180WL-LS4Q5.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support




  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking up a person using public records and I agreed to pay $0.99 for a one time report. When I checked my card a few minutes later, I had been charged $29.99. I only wanted a one time report for $0.99. I would like my other $29.00 refunded and my personal information removed from their business.

    Business Response

    Date: 08/21/2024

    Hello *************************,

    This response is in reference to BBB Case #********.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold was initiated on your account at that time.

    In accordance with your request, I have terminated your account effective immediately. Please allow 3-5 business days for the pre-authorization hold to be lifted from your account. Additionally, your access to unlimited searches and reports will be available until 8/22/2024, albeit you will still incur the initial $1.00 trial fee.

    Your cancellation confirmation number is 07924-4LJQ5.


    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support



    Customer Answer

    Date: 08/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted in a threatening way by someone who used this site to obtain my information. When I tried to remove my info from the site, it would not let me.

    Business Response

    Date: 08/21/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 15th I set out to look up a person for a 1 time fee of .99 cents. I never even got the report and a couple hours later I seen where they charged my debit card $*****! There was nothing on their site about ***** or subscription or having to cancel nothing. I can't get a hold of them to dispute.

    Business Response

    Date: 08/20/2024

    Hello *********************,

    This message is in reference to BBB Case #********

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    We see that you spoke with one of our support agents on August 17, 2024, regarding your account. During that conversation, the agent explained that the charge you are seeing is a pre-authorization. This is a temporary hold and not an actual charge, and the funds should be released back to your account shortly.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I did a one-time payment for a dollar and they're saying that I signed up for a subscription because I didn't call back before 5 days was up and cancel. There's no place online to cancel. I don't recall signing up for no subscription. I've tried to deal with them and they refused to cooperate and they've now charged me $60 in fees cuz they're charging a monthly fee. I would like to file a complaint. Other people are being scammed by the same company and I'm trying to dispute it through my credit card but they don't know if I'll be able to get the money back or not

    Business Response

    Date: 08/14/2024

    Hello *******************************,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $59.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is RQ5527-7Q52W.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried multiple times to cancel my subscription with i information. Yet they continue to charge me $6.99 a month! I even receive an email confirmation saying that my subscription is cancelled. This has been going on for months.

    Business Response

    Date: 08/10/2024

    Hello *********************************,

    This message is in reference to BBB Case #: 22117396.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    After reviewing your account, we noticed that your cancellation request was received and processed on April 15, 2024. At that time, we informed you that your Unlimited Reverse Search and PDF Access Bundle would remain active unless you replied to the email indicating that you no longer wished to continue. Since we did not hear back from you, the service has remained active on your account, and you have been charged monthly.

    We sincerely apologize once again for any inconvenience caused and we are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $72.93 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is 611KR-R6W4F
    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************ or email ***********************


    Regards,
    Customer Support 

    **********************


  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/6/2024. I did purchase a report for .99. This was suppose to be a one time purchase it never said anything about a subscription. But this renews apparently in five days. They also charged me an additional 6.99 that I did not approve that also renews. So I tried to cancel the subscriptions but there is no way to cancel these. I will call the number tomorrow that is listed but they should not be putting out there that it is a one time fee and also charging charges that they didn't ask authorization for. They need to refund my 6.99 and stop charging people unauthorized charges.

    Business Response

    Date: 08/08/2024

    Hello ***********************,

    This response is in reference to BBB Case #********.

    We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

    The amount of $6.99 has been credited back to your original payment method on 8/7/2024. Depending on your bank or card issuer, it may take a few business days for the refund to reflect in your account.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at  ************** or email ***********************

    Regards,
    Customer Support


    Customer Answer

    Date: 08/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Information.com LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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