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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im hiding from domestic violence please stop putting my information out there your going to get me and my kids killed.

    Business Response

    Date: 09/07/2024

    Hello ****** ******,

    This response is in reference to BBB Case #: 22241282.

    We have duly received and examined your complaint, and we understand your concern regarding the availability of your personal information.

    Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users.

    Upon our investigation, we were unable to find a visible profile matching the credentials you provided. Please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)

    City and State

    Age

    Link to the report on our site, or screenshot of the report

     

    Upon receipt of this information, we will take prompt action. You may also wish to contact our support team via email to expedite the process.

    Should you have any further questions, please feel free to contact our Customer Support team at ************** or via email at ************************ We consider this matter resolved.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I utilized their website on 9/3 to purchase one report, advertised at $0.99. While checking out, I ensured that I did not begin a trial or subscription. Based on verbiage and information available I was lead to believe this was a one time ********* the check out progressed, I did see there were options to add on other features or subscribe and intentionally avoided/declined *********, I see that my account is registered for a subscription due to bill on the 8th. No specified amount or reason. This was not advised throughout the checkout process. Additionally, on the same day I made the purchase of $0.99 - I am noticing a pending charge in my bank account for *****. I dont know where this came from however, if you look in the image with transaction numbers - there are two transactions. One for $0.99 and one says 0 and pending. I do not know why Im receiving all these unauthorized charges. I emailed the company yesterday and have not received a response. Im aware that this is a quick turnaround but with the awareness of an additional unauthorized charge and another unauthorized charge in 5 days, I am not confident they will respond in a timely manner to assist in refunding me my ***** and cancelling whatever they have subscribed me to without my explicit permission and agreement.

    Business Response

    Date: 09/07/2024

    Hello ********* *******,

    This message is in reference to BBB Case #: 22238193.

    We have received and reviewed your BBB complaint. We apologize for the misunderstanding regarding our trial period and subscription services. We will be happy to provide further explanation.

    Please keep in mind that in order to view full reports, you must sign up for a trial or membership. It appears you signed up for our $1.00 trial period on 9/03/2024. This is a 5-day trial that was set to expire on 9/08, which would then automatically enroll you in a monthly membership for $29.99. You may review our billing terms and conditions by clicking on this link:

    ************************************************

    Please also note that the $29.99 transaction you saw after signing up for our trial was a pre-authorization hold. This transaction waives if the consumer requests to cancel before the end of the trial. Otherwise, the transaction is accepted as the first month of billing after the trial period expires.

    After reviewing your account, we see that it has already been cancelled as of 9/06/2024. Your cancellation confirmation number is S27K3-3AK7X. We see that the $29.99 transaction was also voided at that time. We have issued an additional refund of the $1.00 trial fee, meaning there are no additional charges remaining on your account and no further billing will occur.

    We hope this provided the clarity and peace of mind you needed. Once again, we apologize for any misunderstanding.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:09/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used 1information for.99 to look up my friends name and they keep trying to add have taken.99 6.99 and ***** before I could catch it I want my money back and they delete me from their website

    Business Response

    Date: 09/07/2024

    Hello ****** ******,

    This message is in reference to BBB Case #: 22237484.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Per your request, I canceled your account as of today. Your cancellation confirmation number is 6972K-KX46L.

    Please note that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $10.89 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    Please also note that there are several failed attempted charges that were likely blocked by your bank. We have refunded the full amount that has been processed in our system.

    For your reference, the confirmation number for this refund is 42FQS-S3WKS.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking up a person using public records and I agreed to pay $0.99 for a one time report. When I checked my card a few minutes later, I had been charged $29.99. I only wanted a one time report for $0.99. I would like my other $29.00 refunded and my personal information removed from their business.

    Business Response

    Date: 09/07/2024

    Hello **** **********,

    This message is in reference to BBB Case #: 22231082.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    After reviewing your account, it appears it has already been cancelled and refunded as of 9/05/2024. Your cancellation confirmation number is 5Q387-70A8A.

    Please note that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We do not offer any services for a one-time report. Since you did not cancel before the end of your trial, you were billed for our $29.99 monthly subscription.

    Please rest assured no further billing will occur.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posting fraudulent unauthorized charges to my checking account via my debit card. I suspect that the information was obtained when I filled out a form on their site during a query while attempting to remove my personal information from their databases. Once I realized that the intention was to charge me for this service, I canceled the transaction prior to submission. Subsequent to that cancellation, this company has posted three (3) debits via my debit card in the amount of $29.99.

    Business Response

    Date: 09/07/2024

    Hello ***********************,

    This message is in reference to BBB Case #: 22230965.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    After reviewing your account, it appears you signed up for our $0.99 trial on 7/25/2024. Please note that in order to view a report, you must input your payment information to begin a trial or membership. We do not collect any payment information from users requesting to opt-out of our database, as this is a free option we offer to consumers that wish to remove their personal information from our report database.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Since you did not reach out to us to cancel your trial, your account was billed for $29.99.

    Per your request, we have canceled your account as of today. Your cancellation confirmation number is R4J72-21QKX.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $59.98 has been credited back to your original payment method. There are only two charges of $29.99 that were processed in our system, with a failed attempt on 9/01/2024 likely due to a block from your bank. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is F99X4-4JR22.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************.

    Regards,
    Information.com Customer Support


    Customer Answer

    Date: 09/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like my personal information removed from their website. I've contacted the several times, and they are not responding and not removing my personal information. The link is below. ************************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 09/04/2024

    Hello Duaa Elzeney,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Customer Support

    Customer Answer

    Date: 09/10/2024

     
    Complaint: 22227379

    I am rejecting this response because:

    It has been 7 days since the merchant's response, and my nformation is still on their website. I attach a screen shot, and this is the original link that you can copy and paste into a browser:

    ************************************************************************************************************************************************************************************************************************************************************************************************************


    Sincerely,

    Duaa Elzeney

    Business Response

    Date: 09/11/2024

    Hello Duaa Elzeney,

    This message is in reference to BBB Case #********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    The purpose of the opt out request is so that your report is removed. People may potentially search for you which is what you are seeing in the link provided however at the end whoever searches for you will receive a No Results Found".

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Customer Support

     

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/30/2024 I found my personal information on their website, including my current address. I am a survivor of domestic violence and need my information removed. However, their opt out options will not allow me to delete my information. I complete the form and it sends me through an endless loop, telling me to refine my search. After several hours of going through a process that should take 5 minutes I stopped which is what they want you to do. Legally the process is not suppose to be as difficult as they have made it. Have my current address puts me and my family in danger.

    Business Response

    Date: 09/04/2024

    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:08/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a $1.00 one time fee in May for this service and was subsequently charged $29.99 a month for the past 4 months. I never received an email regarding this subscription and the 5 day trial period and have been unable to cancel the subscription as I never made an account. I called to cancel and was told my name, zip code, email, and last 4 digits of my card number are not affiliated with an account so I was given no resolution to the problem. I have no way to cancel a subscription I didnt want to sign up for, and the subscription was not made clear. I never wanted nor agreed to this subscription. Therefore I would like it to be cancelled, whatever account affiliated with my card removed, and a refund of the 4 monthly payments of $29.99.

    Business Response

    Date: 08/28/2024

    Hello *****************************,

    This message is in reference to BBB Case # ********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    We would like to confirm that your account has already been canceled as per your request. Additionally, we have noted that you have been refunded one of the the charges for which you requested a refund by one of our support member on 8/26/2024.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $89.87 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is R72AR9-9QL8F.

    Our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email ***********************

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/30/24 I agreed to a one time $1.00 charge but was also charged $6.99 each month there after, through August 2024.After agreeing to the $1.00 charge and doing my search for my child, I cancelled it right on the site.Did not know I was being charged $6.99 per month for 4 months until my husband printed off our credit card statement.Had to actually do a search to find out what this was for and the BBB answered my question.

    Business Response

    Date: 08/24/2024

    Hello *************************,

    This message is in reference to your BBB Case # 22183460

    We apologize for the inconvenience

    Upon reviewing your account, we noticed that you accepted our Unlimited Reverse Search and PDF Access Bundle, which incurs a charge of $6.99 on a monthly basis until canceled. We can see that these charges were applied to your account for the months of May, July, and ******* totaling $20.97.

    We are pleased to inform you that we have accepted your refund request and have processed the refund. The amount of $20.97 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is 5SQXR-R6J9Q

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at Information: ************** or email ***********************


    Regards,
    Customer Support

    Information.com

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like my information removed from this site as they do not have my permission to post my information to the public ***************************

    Business Response

    Date: 08/22/2024


    Hello ***************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at ***********************.

    Regards,
    Customer Support

    Customer Answer

    Date: 08/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Information.com LLC is NOT a BBB Accredited Business.

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