Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I I purchased a report for 99 cent this was supposed to be a one-time purchase it never said anything about a subscription. But this renews in 5 days they also charged me an additional $6.99 and ***** that I did not approve that also renews. The advertisement said 99 cent I did not consent to all these other charges on my card I tried to cancel the subscription but there is no way to cancel I emailed the email and I'm waiting a response I will call the number tomorrow that is listed. They should not tell people it's a one-time fee but also charging charges that they didn't ask authorization for. I would like to be refunded my 6.99 and ***** because I did not authorize those charges it was supposed to be a 99 cent charge that's all.

  Business Response

  Date: 11/13/2024

  Hello **** *****,
  
  This response is in reference to BBB Case #: 22534211.

  We understand your concern regarding the charges to your account. Please allow us to further explain these charges to you.

  The $29.99 transaction you witnessed is not a charge, but a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/11/2024 by our email support team. 
  
  Please rest assured that your account is cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 11/14/2024.
  
  Your cancellation confirmation number is 323K6-6W121.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  It appears you have also already been refunded for this charge. Your refund confirmation number is 5X69Q-QQK16.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can see my information on the website. I clicked on "do not sell my information" filled out the forms provided only to be asked to refine the search by asking for more information and never showing me any possible matches. However when I search for my name and city in thier database it pops up right away. I would like my information removed from the site immediately.

  Business Response

  Date: 10/31/2024

  Hello ******* ********,
  
  This response is in reference to BBB Case # 22490673.

  We have thoroughly reviewed your complaint regarding the availability of your information on our site. We apologize for the issues you experienced while utilizing our opt-out form. 
  
  We have manually processed and approved your opt-out request. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive contacted this business multiple times to remove my personal information from their web site, which is available publicly. They have still not removed it despite following their opt out instructions. My profile appears here - **********************************************************

  Business Response

  Date: 10/30/2024

  Hello ******** **********,
  
  This response is in reference to BBB Case # 22478330.

  We have received and thoroughly reviewed your complaint. We understand the availability of your information on our site is of upmost importance to you. 
  
  After further investigation, it appears your information has already been removed from our database of reports. The link you provided opens up to the loading process of a search on our site. However, since your information has been removed, the end of the loading process will confirm that there are no results found using your search criteria. If you are still able to see an active link to your report profile on Information.com, please provide us with a link or screenshot to that report and we will promptly ensure it is removed.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the trial version for $0.99; however, there is no where to cancel the subscription after you run a report. The report I ran had a birth date which was correct; however the age of said person was older and deceased which I know for a fact this is ********* can you advertise a person age and give them a report that said person is deceased and died in 2002. They are a scam. The individual was last seen July of this year!!Do not charge my card for anything more than the $0.99 trial.I am worried because I am not locked out of my account.

  Business Response

  Date: 10/24/2024

  Hello ******* ******,
  
  This response is in reference to BBB Case #: 22456746.

  We have reviewed your concern regarding the trial period and the incorrect information on your report. We apologize for any inconvenience this has caused you.

  Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.
  
  Since you have come across information that you believe to be incorrect, we recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.
  
  If you would like to have the information removed, you may submit an opt-out request. Please visit: ******************************************************* follow the instructions outlined on that page. The opt-out request will take up to 48 hours to process.

  After reviewing your account, it appears it has already been cancelled as of 10/22/2024. Your cancellation confirmation number is XJL0J-J82WR.
  
  Please also note that the transaction of $29.99 you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold of $29.99 was placed on your account at that time. In order to cancel an account, you must call or email our customer support team with a cancellation request. 
  
  Please rest assured that your account has been cancelled. At the time of cancellation, the pre-authorization hold of $29.99 was voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 10/26/2024. You will still incur a charge for the $1.00 trial period.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the information.com website and I placed a charge for 99 cents. In turn they secretly charged my card ***** without my authorization.

  Business Response

  Date: 10/21/2024

  Hello *** ********,
  
  This response is in reference to BBB Case #: 22441206.
  
  Please note that the transaction you witnessed was a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period concludes. As a result, a pre-authorization hold of $29.99 was initiated on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 10/18/2024. At the time of cancellation, the pre-authorization hold of $29.99 was voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 10/23/2024.
  
  Your cancellation confirmation number is 7911L-LFXLX. Please rest assured no further billing will occur.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com is showing the wrong information for me and I dont want them having my information at all. I have followed the steps to have ****** remove me but they should not be allowed to show false information about a person.

  Business Response

  Date: 10/15/2024

  Hello ****** ****,
  
  This response is in reference to BBB Case # 22397764.
  

  We have reviewed your complaint regarding incorrect information on your report and we apologize for any inconvenience this has caused you. 

  Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.
  
  We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.
  

  We have ensured that your opt-out request has processed successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me they cancelled my subscription and then I got charged $30 randomly a few days later. They need to ****** all subscriptions and REFUND me all charges. Nothing I did was worth $30 and they cant scam people.

  Business Response

  Date: 10/01/2024

  Hello ***** ******, 
  
  This response is in reference to BBB Case #: 22344811. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  After reviewing your account under the email address you provided, we can confirm that your account created on 9/16/2024 was cancelled and refunded due to a ****** dispute as of 9/18/2024. There are no further charges listed on this account.

  However, we located another account under your name that was created on 9/21/2024 and billed for our monthly subscription of $29.99 after the trial period expired. Please keep in mind that customers are automatically billed for the monthly subscription if they do not cancel during the trial period. Upon further investigation, it appears this account was also already refunded and cancelled due to a ****** dispute as of 9/27/2024.

  We can confirm that our email support team has received and responded to your concerns regarding the charges to your account. Please rest assured that both of these accounts are cancelled, meaning no further billing will occur. 

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They would not let me log in with an anonymous account via *****. They advertised that it would let me login with *****. The only form of login that was allowed was ****** (after they obtained my PII), then was forced to a paywall.

  Business Response

  Date: 09/26/2024

  Hello Michael Vieth, 
  
  This response is in reference to BBB Case #: 22312468. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please allow us to provide further explanation. Users will need a valid email address to create an account and access reports on our site. Upon signing up, you must input a valid email address and user information. You may review our terms and conditions regarding user accounts under this link: https://information.com/terms-conditions/

  Please also note that in order to view the full report, you must have an active trial or membership with us. This is why the site prompted you to input a payment method. To clarify, we accept Apple Pay as one of our payment method options.

  If the system denied your request to sign up or add a payment method, you may be experiencing a website error or a declined payment method. We recommend that you contact our support team via email with a screenshot of the error message you are receiving so we can provide further guidance. 

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at 1-800-915-0696 or via email at [email protected].
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware Of Fake Free Search Services! These scammers claim to offer a FREE search, but then they sneak in a $.99 fee for the "initial search." After that, they charge your card $29.99 without your authorization. To make matters worse, I cant even sign in because it says I dont have an account! I had to contact ****** to block them, as there's no other way to stop the charges. Be careful out there!

  Business Response

  Date: 09/19/2024

  Hello *** *******, 
  
  This response is in reference to BBB Case #: 22302479. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  We would like to clarify that while the ability to search on our website is free, we do require a trial or membership to view the full report. Our trial is offered at the price of $0.99, which allows for unlimited searches and reports during that trial period. However, if the trial is not cancelled, the customer is automatically enrolled in our monthly membership for $29.99.

  After reviewing your account, it appears you signed up for our trial on 9/08/2024. Since you did not cancel, you were billed for our monthly membership of $29.99 on 9/13/2024.

  However, I see your account was already cancelled and refunded due to a ****** dispute. Your confirmation number is 5A38Q-Q2QJ6.

  We apologize you had difficulty logging in to your account. ********************** customers are sent a temporary password via the email address used to sign up in order to access their account. Please rest assured no further billing will occur as your account has been cancelled.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 10/04/2024

  I filed a previous case in which they claimed to have refunded me, but they did not. They billed me twice, and one of the ******** was refunded, but not the second one. As previously mentioned I DID NOT sign up for any subscription service with them or agree to billing and I am again requesting a refund of the $29.95. I have included the document from ****** showing that they did not refund the $29.95 but instead refunded the $29.99 they also falsely billed me. I am requesting a refund of the second fraudulent billing. Thank you.

  Business Response

  Date: 10/04/2024

  Hello *** *******, 
  
  This response is in reference to BBB Case #: 22302479. 
  
  We have reviewed your rejection and we apologize for any inconvenience this has caused you. We will be happy to provide more details regarding your account with **********************.

  We can confirm that your account was cancelled and refunded for $29.99 due to a dispute filed on the ****** platform. The only other charge listed on your account is for the $0.99 trial period. It does not appear any charge for $29.95 was processed in our system, as shown in the screenshot of your account history we have attached.
  
  After reviewing the ****** correspondence you provided, it appears that ****** denied your disputed case for $29.95. Please note that Information.com is not associated with the ****** platform, therefore we are unable to assist with a ****** dispute denial. We recommend that you contact ****** for further clarification regarding this charge. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22302479
  
  I am rejecting this response because: You guys are the one who initiated the payment,  then when I went ti dispute it, you fought to keep the payment. I have spoken to ****** several times and they have said that you need to refund it or reverse it. 

  Again I never signed up for any service other that the one for $0.99 which I paid and agreed to. I am asking that you refund the $29.95 that you withdrew from my account.

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unauthorized charges on my account. I am being billed $37.97 plus $41.00 in fees. I do not authorize any more charges. This is affecting my credit rating.

  Business Response

  Date: 09/17/2024

  Hello **** *********,
  
  This message is in reference to BBB Case #: 22285619.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, we can confirm that it expired as of 7/27/2024. The last date of billing on this account was 6/27/2024. Your cancellation confirmation number is Q22S3-34X02. 
  
  If you have seen more recent charges on your bank statement, please provide a screenshot of these charges so we may further investigate. We recommend contacting our support team via email to expedite this process. If the charges are related to your financial institution, we advise you to follow up with them regarding your credit rating.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************
  
  Regards,
  Information.com Customer Support
  

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22285619
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *********

  i do not feel that I should have to pay late fees as this was the one and only time I was aware that I owe something.

  **** *********

  Business Response

  Date: 09/19/2024

  Hello **** *********, 
  
  This response is in reference to BBB Case #: 22285619. 
  
  We understand your concern and frustration regarding the charges you have incurred. However, as stated previously, we are unable to assist you with any late fees or overdraft fees that were processed by your financial institution. Information.com does not have access or association to your bank account or any banking fees. In order to get proper assistance and reimbursement, we advise you to contact your bank's customer service department.

  We sincerely apologize for any inconvenience this may have caused.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support