Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I are being harassed and have got people telling us they got the information from this site. I do not work for a jail yet show that as my address. you list people not even related to me. you have somehow got my work phone number. I am being harassed. I want my information stopped. I have been attacked by people and this is bringing harm and threats to my family and it's members remover this information period.the only settlement I am seeking right now is removal of my families emails, work phone numbers and families home ************ next option is legal.

  Business Response

  Date: 11/27/2024

  Hello ***** *********, 
  
  This response is in reference to BBB Case #: 22599937. 
  
  A BBB case has been filed for Information.com.
  
  After reviewing your concern and the screenshots you provided, it appears your information is being shown on a different company's website. Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

  However, we were able to gather the information from your screenshots to ensure your record is removed from Information.com. We have processed and approved your opt-out request successfully. Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  Please also note that the information provided in the records on Information.com are gathered from public resources and databases. We have no ability to edit or remove specific information that appears on a report.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my information removed from this site as they do not have my permission to post my information to the public. as soon as I viewed their website they had all updated details on me. I did not provide them any information what so ever and I opted out. i requested my data be removed and they are refusing to remove anything regardless that it's false details names associated people etc. "We are not able to remove all the information related to your name when there are other people who are fine with the information being posted"///they request details about me that I never provided them with in order to remove me. "We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.We recommend verifying that public entities such as your local court house, clerk's office, etc. have the most up-to-date information and advise you to further address any concerns with them.----We have received your opt-out request, but we require additional information in order to process it.---The following information is requested so that we may successfully remove your information:////I am not giving them a single detail. It's my right to request privacy and not have false details about me and wrong names that are not me. They said "Please respond to this request with the following information of the individual you wish to have removed: First and Last Name (including middle initial, if I would like my information removed from this site as they do not have my permission to post my information to the public *****) City and State Age Link to the report on our site, or screenshot of the report." Then......."Thank you for contactingInformation.com. We have received your message and will gladly assist you.We are currently experiencing higher than normal volume///I DEMAND MY INFORMATION BE REMOVED FROM THIS SITE!!! they DO NOT have MY PERMISSION to post MY INFO to the public.

  Business Response

  Date: 11/27/2024

  Hello ****** ******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

  Please note that all of the information available on our site is gathered from public resources. After review of your previous correspondence with us, we can see that you have previously requested to remove your information. However, in order to ensure we remove the correct record on our site, we ask for specific information from the customer in order to complete the request. We understand the information is sensitive to you, which is why we offer an option to request the opt-out yourself using our opt-out form. It appears the link to this form was provided to you by our support team in an email on 11/19/2024.
  
  We were able to gather the necessary information from your dispute and have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website. Please review the screenshot attached of the "No Results Found" message on our site.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com is advertised as a free service. After doing a search they charged me $.99 for the report (which I authorized--see attached). However, when I got the receipt, it was for $6.99. I did not authorize this. Next, I was signed up for a monthly subscription which I also did not authorize. I do not wish for an explanation of charges, but only to cancel immediately and refund the $6.99. I am within the date to cancel my free trial. The date of this complaint will serve as official notice. Please furnish the confirmation number for this cancellation. I attempted to cancel online but there is no vehicle to do this through our account. I also attempted to send an email, but it came back that they had higher than normal volume. Thank you.

  Business Response

  Date: 11/27/2024

  Hello ***** *******,
  
  This message is in reference to BBB Case #: ********.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  After reviewing your account, it appears it has already been cancelled as of 11/25/2024 by our email support team. Your cancellation confirmation number is RWF4S-S8JRK. It appears you have also already been refunded in the amount of $6.99 for the PDF download feature that was self-selected upon checkout. Please allow 3-5 business days for the refund to return to your account.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  However, rest assured no further billing will occur, as your account has been cancelled.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at 1-800-915-0696 or email [email protected].
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 12/02/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my account canceled. I paid a fee of 1.00 and I'm being charged 20 a month for the last five months. Please give me a refund as I have been trying to cancel for over 3months. Thank u

  Business Response

  Date: 11/27/2024

  Hello ***** ******,
  
  This message is in reference to BBB Case #: 22596010.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After further review of your concern, we have noticed that your account is currently in a failed status. This indicates that our system has encountered difficulty in collecting funds from your account. As a result, you may notice a pending charge on your bank statement, but rest assured, any pending charges will waive within 3-5 business days.
  
  Your last date of billing was 10/15/2024. However, your account will no longer be charged as your account has been canceled. Your cancellation confirmation number is 7073L-L0Q20.

  Please note that in order to cancel an account, you must contact us directly for assistance. Any blocked charges on your card will not automatically cancel the account in our system.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $58.47 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is 7073L-L0Q20.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22596010
  
  I am rejecting this response because: they put me in the negative 3 times after for another forty dollars. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/10/2024

  Hello ***** ******, 
  
  This response is in reference to BBB Case #: 22596010. 
  
  We understand you have rejected our response to your complaint. We apologize our response did not meet your expectations. Please allow us to further elaborate on your concern.
  
  We have included a screenshot of the transactions that have been listed on your account with our service. The only three charges that were processed have already been refunded. The remaining transactions are showing as "failed", which means they were not processed by your financial institution.

  If you have incurred any overdraft fees, we advise you to follow up with your bank for a solution regarding this matter. Unfortunately, we are unable to assist in any fees associated with your bank account.

  We hope this has provided the clarity needed.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a search one time for a cost of what I thought was .99. But was charged .99 plus 6.99 then the next month charged *****. I have had Covid and been unable to check on it until now. When looking at my bank statement this month I was charged ***** yet again. I want to get the two months refunded plus the 6.99 and the subscription I did not make canceled. Can you please help me do that! Thank you!

  Business Response

  Date: 11/26/2024

  Hello ***** ****,
  
  This message is in reference to BBB Case #: 22593248.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is SA15R-R89AJ.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $60.97 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  Please note that there does not appear to be a charge for $6.99 listed on your account. If you have seen this charged process, please provide a screenshot of this charge so we may further investigate.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 99 cents for info may27 I was then charged ***** in the month of June, July, August, September didn't know & didn't sign up for this!

  Business Response

  Date: 11/25/2024

  Hello ****** ******,
  
  This message is in reference to BBB Case #: 22586892.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 10/01/2024. Your cancellation confirmation number is X3S0R-RFS3L. Kindly note that your account was in a failed status. This indicates that our system encountered difficulty in collecting funds from your account and failed to do so. Your last date of billing was 9/01/2024. However, your account will no longer be charged as your account has been canceled.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Since you did not cancel your account before the end of the trial period, you were automatically enrolled in the monthly subscription of $29.99.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.99 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is 15KQ8-8W982. We hope this has provided the clarification needed.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning November 20th 2024 I ordered a $0.99 report on information.com about a couple hours later I received text messages from my bank asking me about several charges I go in and look the 99 Cents has been charged as well as $6.99 and ***** I immediately texted my bank I go back to the website information.com and pull up my account which wasn't even a free trial it just said 99 cents I avoided all the different buttons that were extras but I went in and under my account I canceled I don't know what I canceled I didn't order it but I want my money back I'm so tired of these scam companies charging you for things you didn't ask for and I am absolutely *****% certain *****

  Business Response

  Date: 11/22/2024

  Hello ******** *******,
  
  This response is in reference to BBB Case #: 22583697.

  We understand your concern regarding the charges you have noticed on your account. We apologize for any inconvenience this has caused you. Please allow us to further explain these transactions.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/20/2024. 
  
  At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 11/25/2024. You will still incur a charge for the $1.00 trial period. If you do not see this $29.99 transaction fall off your account, we recommend reaching out to your financial institution for further assistance.
  
  Your cancellation confirmation number is 37KJ6-609K1.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. However, after further investigation, we noticed that this transaction was failed, likely due to a block placed on your payment method by your bank. 

  Please rest assured that your account is fully cancelled, meaning no further billing will occur. 
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only requested 1 report for 99 cents. I never authorized a continued billing. They continued to charge me for additional reports that I did not get, authorize or request. When I called I was on hold for 25 minutes so I hung up. The BBB is **** with complaints about the company. ****** should remove them as a client. They are a scam.

  Business Response

  Date: 11/20/2024

  Hello ****** ********,
  
  This message is in reference to BBB Case #: 22564859.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 11/18/2024 due to a ****** dispute. We sincerely apologize for the long wait you experienced while contacting our phone support line. We also provide an email customer support service to those who do not wish to contact us by phone.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Please also note that the trial period and membership includes unlimited access to reports. We do not offer any single search or single report options.

  When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the $0.99 trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $7.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  The total refund amount including your previous refund is $37.97. For your reference, the confirmation number for this refund is AQ9L8-82551.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company secretly ran a 6.99 charge after I got a report on a person which was supposed to be.99. After contacting the company by email they charged an additional ***** without my consent. They stated I agreed to terms. The charges were in small fine print and not obvious. I will report this as fraudulent as I did not authorize. Tried canceling before the trial period. Company is not willing to do anything about this. I was able to find out how to cancel the accounts (I supposedly signed up for a second one) by Reddit search. I want my refund of unauthorized charges

  Business Response

  Date: 11/15/2024

  Hello **** *****,
  
  This message is in reference to BBB Case #: 22555262.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 11/13/2024. We see that you expressed your concern for fraud with our email agent, but your account was deemed to be not fraudulent and therefore did not receive any refund at that time.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Our records show that you signed up for our $0.99 trial, and since we did not receive a cancellation request from you, the membership fee of $29.99 was billed to your account at the end of the trial period.

  Please also keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $36.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is QAK8Q-Q032X.

  We noticed that in your message, you mentioned possibly creating a secondary account. This account is the only one we have located with the information you have provided. If you have seen any additional charges or believe you have a secondary account, please provide further details so we may ensure you are no longer billed by Information.com.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I received an alert on a credit agency website indicating that my personal information might have been compromised and available online. Concerned about this, I followed a link to Information.com, where I was informed that details including my name could be accessible. I was offered a report for a fee of $1.00 to view the specifics of the compromised information, so I decided to sign up.After completing the transaction, I found multiple unexpected charges pending on my credit card, beyond the initial $1.00. These include two charges of $29.99 each and an additional $6.99 charge. These charges were not transparent during the sign-up process, and I was not informed that this report would result in such additional fees. I feel mislead and conned by the lack of price transparency.Details of the Issue:Date of Transaction: [12 Nov 2024]Amount Charged: Total of $67.97, comprising two charges of $29.99, one charge of $6.99, and one charge of $1.00.Nature of the Dispute: Misleading and excessive charges. The advertised $1.00 fee was not reflective of the actual cost, and the additional charges were not clearly disclosed or explained upfront. This lack of transparency feels deceptive and unfair.Attempts to Resolve: After noticing the excessive charges, I immediately canceled my subscription within five minutes of signing up and after viewing the *** report. Despite my prompt cancellation, the charges remain pending on my card, and I have not been able to reach Information.com for clarification or a refund.

  Business Response

  Date: 11/19/2024

  Hello ****** ****,
  
  This response is in reference to BBB Case #: 22547670.

  We understand your concern regarding the pending charges on your account from **********************. Please allow us to further explain those charges to you.
  
  Please note that the transaction you witnessed was a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 11/13/2024 by our email support team. 
  
  Please rest assured that your account is fully cancelled. At the time of cancellation, the pre-authorization hold of $29.99 should have been voided. Please allow 3-5 business days for the hold to waive from your account. If the transaction has not waived in that time period, we advise you contact your financial institution for further assistance in refunding the charge.
  
  Your cancellation confirmation number is QSJ6L-L77L2.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. However, it appears you have already been refunded for this charge by our email support team. Your refund confirmation number for this charge is 0XFFQ-Q1W90.

  Please note, we have also issued an addition refund of the $1.00 trial fee. Please allow 3-5 business days for the refund to reflect in your account.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****