Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to there website to do a 1$ search. I did not subscribe to a monthly charge. They charged me 29$ wth. This is beyond ridiculous with these web sites.

  Business Response

  Date: 12/27/2024

  Hello **** ********,
  
  This response is in reference to BBB Case #: 22729059.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  The $29.99 transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 12/29/2024. You will still incur a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is J50X3-3L429.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22729059
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******** the matter is resolved when the money is put back in my account. Till then ill keep it open with BBB

  Business Response

  Date: 01/07/2025

  Hello **** ********, 
  
  This response is in reference to BBB Case #: 22729059. 
  
  We understand you are unsatisfied with our previous response. We sincerely apologize for any inconvenience this may have caused.
  
  If the transaction has not reflected back into your account, we recommend contacting your financial institution for further assistance, as we do not have the ability to make any adjustments to the transaction in our system. However, please rest assured that your account is cancelled, which means no further billing will occur. 

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com has my information listed on there website, name, address, family members information as well. This is an invasion of my privacy and safety for some members of my family as there work requires our address to be kept confidential. Therefore I want ALL my information removed from their website along with my family members information remove as well. I have made several attempts to submit this request however this website claim to have a "do not share my information" link, but it does not work at all. The link does not work!! Remove my information immediately from your website.

  Business Response

  Date: 12/18/2024

  Hello ******* ***,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you. 

  Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  We also apologize our online opt-out form did not provide the assistance needed. Please note that we also offer an email and phone customer support team to assist with opt-out requests.

  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $29.99 just like numerous others .Only used 1 day and it didn't give me any info that was reliable or different from other sites.Clever how they con you with .99 free trial. I've asked them to send me a copy of email they claim They sent me prior to charging me ,but of course they didn't. I'm contacting the ******************************* if not refunded. I've been trying since Aug to get my refund!!

  Business Response

  Date: 12/18/2024

  Hello ****** *******, 
  
  This response is in reference to BBB Case #: 22689739. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After further review of our records, we can confirm that you have contacted our support team previously via email regarding the charge to your account. Please be advised, our refund policy is on a case-by-case basis. However, we have ensured that you have now been refunded for the $29.99 charge incurred on 8/25/2024. Please allow 3-5 business days for this charge to reflect in your account. Your refund confirmation number is LK8X5-5RK27.

  Please note that we do not see any charges listed for the month of October, as explained in additional email correspondence with you. We have included a screenshot of the transactions on your account in the attachment to this dispute. It appears your account was also in a "failed" status, which means our system was attempting to collect the funds but failed at doing so. The "failed" transactions were not processed, and there are no transactions listed past the date of 8/25/2024.

  However, rest assured that your account has been cancelled as of 8/28/2024.

  We also apologize you were unable to locate the information you were looking for with our service. The information on our reports is gathered from publicly available sources, and we do not have control over the information that is included in each report.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a $.99 trial. I was charged $6.99 plus $1.00. I can't find a way on the website to cancel my subscription. I want a refund of the $6.99 and my subscription cancelled.

  Business Response

  Date: 12/18/2024

  Hello ****** *****,
  
  This response is in reference to BBB Case #:22685353.

  We have thoroughly reviewed your complaint and apologize for any inconvenience this has caused you. Please allow us to further explain the charges you have seen on your account.
  
  After reviewing your account, it appears it has already been cancelled as of 12/16/2024 by our email support team. Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. You have still incurred a charge for the $1.00 trial period.
  
  Your cancellation confirmation number is JLL9S-S9W9S.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $6.99 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  For your reference, the confirmation number for this refund is 20362-271Q8.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December ****** I was changed ***** for something I didn't subscribe to. I called the number and can't get a person to talk to.

  Business Response

  Date: 12/11/2024

  Hello ****** ********,
  
  This message is in reference to BBB Case #: 22665990.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  We are sorry you were having trouble reaching us by phone. Please note that our customer service hours are 8am - 5pm, Monday - Friday. We also provide email support to assist with questions or concerns from our customers.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 0LS1R-R3F21.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.99 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  

  For your reference, the confirmation number for this refund is 4AF7L-L093Q.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this scam is on a site called information.com, this site advertises that you can get public records for $.99. Whenever I want to purchase a record, I got billed the $.99 and a $30 weekly subscription charge on top of it. It never said anything about this in the terms of condition and they make it virtually impossible to cancel on the website. They also do not reply to any phone calls or emails. This is a known scam that anyone can look up, which is what I shouldve done before giving them my personal data.

  Business Response

  Date: 12/10/2024

  Hello ****** ******,
  
  This response is in reference to BBB Case #: 22655781. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We require our users to agree to our terms and conditions before the checkout process is complete.
  
  You may review our terms and conditions by clicking on the link below:
  

  ************************************************
  
  Please be advised, we have searched our database with the name and email address you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:

  We apologize you were having trouble contacting us by phone and email. Please note that our customer service hours are 8am - 5pm, Monday - Friday.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial period, this company does not allow a cancellation option. They charged me twice today for $29. I demand a refund, for both charges of $29 and a cancellation. They also don't offer the option to remove your credit card. I didn't know they would charge twice.

  Business Response

  Date: 12/10/2024

  Hello **** ****,
  
  This message is in reference to BBB Case #: 22653919.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is Q6K77-7JLR6.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to cancel an account, customers must contact us by phone or via our email support team.

  After reviewing your account, the last two charges of $29.99 were billed in consecutive months of November and December. We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $59.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  For your reference, the confirmation number for this refund is 64L5X-XXALR.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 12/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22653919
  
  I am rejecting this response because:

  I have already filed a complaint against this company once. On January 6th (transaction still pending on bank statement) y'all took out ANOTHER $29.99. My account isn't even active. You did do a refund on all of the charges prior to this NEW incident. I demand that the refund of $29.95 be placed/credited back on my account, and fully delete my acount and remove my credit card off your system. Your website doesn't even allow the option to remove your credit card. There should be class action lawsuit, done on your company!!! y'all are thieves and give out old, or incorrect information.

  Sincerely,
  
  **** ****

  Business Response

  Date: 01/07/2025

  Hello **** ****, 
  
  This response is in reference to BBB Case #: 22653919. 
  
  We understand you are unsatisfied with our response to your complaint. We sincerely apologize for any inconvenience this may have caused you.

  For further clarification, we can confirm that your account subscription was cancelled on 12/10/2024. We can also confirm that the last billing date on your account was 12/6/2024, which has already been refunded as requested. Your account remains inactive at this time.

  After further inspection of the screenshots you provided, please be advised that the $29.95 charge you are seeing is not for Information.com. We recommend contacting the appropriate company to discuss reimbursement for this charge.

  We hope this has provided the clarity needed.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged me twice for the initial $0.99 intro. and then charged me $29.99 for a monthly auto renewal I did not sign up for now was it made clear that by agreeing to the $0.99 initial charge that I was also agreeing to the subscription. There was no evident disclaimer as to a recurring charge and when that charge was made the document that arrived today said I had until Dec 4th to cancel or address the renewal, only problem is that date was two days ago. Website has no place I can see where I can cancel the subscription.This company refused to refund me the funds on the very day the charge was made as I contacted them to cancel the subscription and refund the money so absolute zero use was made of the service for the billed month in dispute.They owe me $0.99 for double charging that amount, and $29.99 for the renewal subscription I was not properly informed I was going to be charged for going forward.

  Business Response

  Date: 12/10/2024

  Hello ******* *****,
  
  This message is in reference to BBB Case #: 22652309.
  
  We have received and reviewed your BBB complaint regarding the unexpected charges to your account. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has been cancelled as of 12/6/2024. Your cancellation confirmation number is 9X392-26L33. It also appears that you have already been refunded in the amount of $29.99 due to a ****** dispute.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. According to your account record, you signed up for our $0.99 trial period on 12/1/2024, and since you did not contact us to cancel the account, you were billed for the monthly subscription at the end of your trial. We apologize for any misunderstanding.

  At checkout, we do require customers to agree to the terms and conditions of our service before the payment is processed. We also issue refunds on a case-by-case basis. You may review these terms by clicking the link below:
  
  ************************************************

  We have gone ahead and issued the remaining refund of $0.99, bringing the total refunded amount to $30.98. Please allow 3-5 business days for the $0.99 refund to reflect in your account.

  Please note that there is only one charge of $0.99 listed on your account. If you have seen any additional charges processed, please send us a screenshot of the charge and we will further investigate this for you.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:

  Would have been nice if the business did the right and ethical thing in the first place instead of denying my request for a refund.  No doubt they expect more than a few folks to decide that it is not worth the trouble and pocket boatloads of $$$ as a result of the deceptive practices.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DELETE ALL INFORMATION ABOUT ME AND MY FAMILY LEGAL ACTION WILL BE PURSED

  Business Response

  Date: 12/09/2024

  Hello ***** ********,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  Please note that we have only removed the record included in your screenshot. If you have any other family members or records you would also like removed, please provide screenshots of those records so we may further assist you and ensure we remove the appropriate records.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site does not have a functional way to remove your information. The opt out link simply goes to a search with no results and then initiates a report search on their site. I would like my information removed from this site.

  Business Response

  Date: 11/27/2024

  Hello ****** ******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  We apologize you did not find our online opt-out form to be helpful. We also offer access to our customer support team via phone or email in order to fulfill any opt-out requests.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support