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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Search Engine Marketing.

Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged ***** by this company, I dont know who the company is and there is no way to cancel membership.

    Business Response

    Date: 01/20/2025

    Hello ******** ***********,

    This message is in reference to BBB Case #: 22822384.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We understand you would like to report charges that were not authorized by you. 

    We have located an account and noticed it was created on 8/10/2024. 

    If you did not make this account and want to file a fraud claim, please contact our Customer Support at ************** so a claim can be initiated. During the call, please have the information for the card that was charged fraudulently on hand. Our Customer Support team will ask further questions to assist you with your fraud claim. 

    Rest assured, this account has been cancelled as of 1/20/2025. Your cancellation confirmation number is 3437K-KFJ80. No further charges will occur.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company stole my information and when I called to suggest they delete my information they refuse and escalated the situation

    Business Response

    Date: 01/20/2025

    Hello Cee *******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    Upon our investigation, we were unable to find a profile matching the credentials you provided. To ensure we locate the correct report, please respond to this request with the following information of the individual you wish to have removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action to fulfill your opt-out request.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22821067

    Please remove my information ASAP. Here is the information that you requested:

    **** D Phillis 

     Carol Stream, **

    Age 43


    Business Response

    Date: 02/28/2025

    Hello Cee *******,

    This response is in reference to BBB Case # ********.

    Thank you for providing more information. We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up blindly on 1/11/25 to pull 2 reports. They were using the $1 marketing, and I thought, "Why not?" Immediately after signing up for the trial, I was charged $29.99. I have contacted Information.com twice to not only cancel my account before the "trial" runs out but also get a refund on an unauthorized transaction. The customer service is not only horrible but nearly non-existent. The only response that I've received TWICE is this. Thank you for contacting Information.com. We have received your message and will gladly assist you.We are currently experiencing higher than normal volume. If you need immediate assistance, please give us a call at ************** for further assistance. DO BETTER!

    Business Response

    Date: 01/16/2025

    Hello ****** ******,

    This response is in reference to BBB Case #: 22813824.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    After reviewing your account, it appears it has already been cancelled as of 1/15/2025 by our email support team. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/16/2025.

    Your cancellation confirmation number is KJQ25-5683J.

    We are sorry to hear you are disappointed with our customer service. While our email support is experiencing a high volume, we do also offer our phone support team to provide assistance regarding cancellation requests.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 

     Information.com Customer Support

    Customer Answer

    Date: 01/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mildly satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subscription stated $.99 then they charged me $29.99 along with another $1.00 charge! This is unbelievable how a company can do this. I want my money back. They charged the $29.99 right away.

    Business Response

    Date: 01/16/2025

    Hello **** Grill,

    This response is in reference to BBB Case #: 22807948.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    After reviewing your account, it appears it has already been cancelled as of 1/14/2025. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/19/2025.

    Your cancellation confirmation number is 704X2-27JFQ.

    We have also issued a refund for your $1.00 trial fee. Please allow 3-5 business days for the refund to reflect in your payment method. Please also note, there is not a charge listed for $0.99 on your account at this time. If you have seen this additional charge, please provide a screenshot of the charge and we will further investigate this for you.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was 1/11/2025. My credit card was charged twice. One of the charges was for a transaction relating to a search - the webpage cost showed the cost would be $0.99. My account was charged $1.00. This charge is not in dispute. I will let the ***** slide.The second credit card charge was for *****. I do not know why this was charged. It was never shared anywhere during my sign up or transaction that this charge existed. I DID NOT SIGN UP FOR A SUBSCRIPTION. I REQUESTED ONLY A ONE-TIME SEARCH. My bank account shows that this charge is for ************************ I want the immediate credit of $***** and to be immediately removed from any subscription should there be any.I contacted the company via e-mail and received the following response: "Hi *****,Thank you for contacting Information.com. We have received your message and will gladly assist you. We are currently experiencing higher than normal volume. If you need immediate assistance, please give us a call at ************** for further assistance."On the information.com website under "My Account --> Billing History." the charge of $***** does not even show. I only know about it because I got notification from my bank.On the information.com website under "My Account --> Billing Details," it reports that another deduction is coming on January 16, 2025. For what? I have no clue. I did NOT sign up for any memberships. I DO NOT AUTHORIZE ANY MORE CHARGES AND REQUEST A REFUND FOR $*****."Billing Details Membership Unlimited Reports - Premium 1dta Next Billing Date: Jan 16, 2025 at 7:04 AM"I have searched everywhere on the website to cancel my account with **********************. I went to "Terms and Conditions" and did as they directed. Still there is no method. I Googled what to do and this is where I found info that information.com has many many complaints and a rating of F.

    Business Response

    Date: 01/14/2025

    Hello ***** ********,

    This response is in reference to BBB Case #: 22800224.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    Please note that in order to cancel an account, customers may contact us via phone or email support. You may find more information regarding our cancellation process in the link below to our Terms and Conditions:

    ************************************************

    Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/16/2025. If you had not requested to cancel, the $29.99 would have fully processed as a charge on this date. This explains the expected deduction you are seeing on your bank account for that date.

    Your cancellation confirmation number is JW919-9K980.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my reoccurring subscription because I was not getting the information that I needed.After cancellation, information.com continues to request monthly payments. I have denied the transactions and had my credit card number changed. They continue to make attempts to put forth a monthly charge of different amounts ranging from ***** to *****.

    Business Response

    Date: 01/14/2025

    Hello ******* **********,

    This message is in reference to BBB Case #: 22798913.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    After review of your account, we have not located any previous cancellation requests from you.

    Kindly note that your account is currently in a failed status. This indicates that our system has encountered difficulty in collecting funds from your account. As a result, you may notice a pending charge on your bank statement, but rest assured, any pending charges will waive within 3-5 business days.

    Your last date of billing was 10/5/2024. However, your account will no longer be charged as your account has been canceled.

    Per your request, your account has been canceled as of today. Your cancellation confirmation number is 7WW89-98Q59.

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 01/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were supposed to charge me a dollar for 5 days and then $29.99 and I was going to cancel it before my trial period without will they charge me $29.99 today along with the dollar and they weren't supposed to and they refuse to give me my money back

    Business Response

    Date: 01/14/2025

    Hello *** ********,

    This response is in reference to BBB Case #: 22794119.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

    Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/15/2025.

    Your cancellation confirmation number is KQJ23-39717.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This subscription was only the .99 day trial. I opted out of the membership, yet they have been charging me for months. There's no way to cancel on there website and emails and calls are no use.

    Business Response

    Date: 01/07/2025

    Hello ******* ******,

    This message is in reference to BBB Case #: 22766846.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. In order to cancel an account, customers may reach out to our support team either by phone or email. Please note that our customer service hours are Monday - Friday from 8am - 5pm.

    After reviewing your account, it appears it has already been cancelled as of 1/06/2024 due to a dispute with ******. We can confirm that you have also already been refunded for one charge of $29.99. Your cancellation confirmation number is 890FJ-J2WF4. Please rest assured that no further billing will occur.

    We are pleased to inform you that we have approved your additional refund request and have processed the refund. The total amount of $119.96 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 01/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:12/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a report from ******** that my personal information, including information I dont give out to anyone appears on the dark web. I decided to do a search only to find my information on two websites: information.com and ********** - Both sites appeared to contain the exact same information including wrong information about other individuals that they claim happen to be me. I dont care where they got this information from the fact that they posted it so that it is widely viewable on the Internet is repulsive, repugnant, unethical, and just plain disgusting.I filled out their form to remove my information but they claim it can take several days for them to do so. This is grossly unacceptable as such things should be able to be done immediately. In the past Ive been subjected to similar invasions of privacy by other scams like this unethical business and my information was removed as soon as I clicked opt out even though I shouldnt even have to do that. Business is like this should be stopped.

    Business Response

    Date: 12/31/2024

    Hello **** ********, 

    This response is in reference to BBB Case #: 22742773. 

    A BBB case has been filed for Information.com. We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases. We recommend verifying that public entities such as your local courthouse, clerk's office, etc. have the most up-to-date information.

    After reviewing our database, it appears we have already processed and approved your opt-out request successfully. The record associated with you has been deleted from our website as of 12/29/2024.

    It appears you have also referenced another website in your complaint, **********. Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at [email protected].

    Regards,
    *************** Customer Support

    Customer Answer

    Date: 01/02/2025

     
    Complaint: 22742773

    I am rejecting this response because:

    As I noted in my complaint, this business is literally engaged in invading the privacy of millions of people. Just because they are able to **** governmental databases doesnt give them the right to post that information all over the Internet. FURTHERMORE, some of the information they claimed was about me was actually about another person. This MUST be stopped. I will be writing to my elected officials to halt this GROSSLY UNETHICAL practice. 


    Sincerely,

    **** ********

    Business Response

    Date: 01/06/2025

    Hello **** ********, 

    This response is in reference to BBB Case #: 22742773. 

    We understand that you are unsatisfied with our previous response to your complaint. We apologize for any inconvenience this has caused you.

    Please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, Information.com has no ability to control the content listed on your report. 

    If you are concerned with the availability of your public information, Information.com urges you to address your concerns with the public entities publishing the information, whether that be your local ********************* or otherwise.

    Information.com does not assemble or evaluate these records, but instead makes them available on a single website to individuals who have a membership with us. We hope this has provided the clarity needed.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards,

    Information.com Customer Support

  • Initial Complaint

    Date:12/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a report on Dec 16, ******************************************************** a one time report for 99 cents. I opted for the 99 cent and recieved a report with minimal information but was fine with that. 6 days later i was charged $29.99 for premium service. Checked the account and there was no possible way to cancel the account online. Called the support number provided but they were not open for business but they were open to put the charge through, Contacted ****** and reported fraud. That account is now closed and will take up to 3 months to resolve the fraud.

    Business Response

    Date: 12/27/2024

    Hello **** ******,

    This message is in reference to BBB Case #: 22719986.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    According to our account record, you signed up for our 5-day trial on 12/16/2024. In order to cancel an account, users must contact us directly via phone or email support. Since your account was not cancelled before the trial concluded, you were billed for the $29.99 monthly subscription.

    It appears your account has already been cancelled by a phone support representative as of 12/24/2024. Your cancellation confirmation number is LWR27-7XJ0F.

    You have also already been refunded for the $29.99 charge to your account. Please allow 3-5 business days for the funds to reflect in your bank account.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

Information.com LLC is NOT a BBB Accredited Business.

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