Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The display of my personal information impacts me significantly by compromising my privacy and increasing the risk of identity theft, fraud, or harassment. I am concerned about how information.com they obtained my phone numbers and other personal details, as it is unclear what sources were used to compile this record. This lack of transparency and consent, combined with potential data vulnerabilities, creates both immediate and long-term risks to my security and peace of mind.I request that information.com immediately cease and desist from publishing my information on the Internet for profit and delete my records from their database

  Business Response

  Date: 01/29/2025

  Hello ***** ********,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

  Please note that all of the data available on our website is compiled from governmental sources and public records on multiple levels, including federal, state, municipal, and county. Information.com searches these databases, exploring millions of records to offer our users the compiled information in a report. We understand that some individuals may have privacy concerns, which is why we will promptly remove a report from our site upon the individual's request.
  
  It appears the record associated with you has been successfully deleted from our website as of 1/27/2025. Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this free service in December and paid 6.99 for the report. I never agreed to a subscription and have been charge $***** illegaly. They also do not have a cancel subscription option on their website and instead force you to email them info or call them. I would like to be refunded my ***** and have the subscription canceled asap. I saw this hapened to another person on BBB and they requested info so I am attaching that info so they don't have any excuse to not cancel my subscription.********* ******** <***************************>Tue, Jan 21, 2025 at 5:03 PM To: *********************** I did not agree to a subscription and wants this canceled asap and will be filing a complaint with the better business bureau especially because you do not have a cancel subscription tab on your website. I would also like to be refunded my $***** Email Address used to create the account: *************************** First and Last Four Digits of the card: I used ****** Member ID: Excuse Me

  Business Response

  Date: 01/24/2025

  Hello ********* ********,
  
  This message is in reference to BBB Case #: 22841144.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 1/22/2025. Your cancellation confirmation number is W7W8F-FLA2Q.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. This process is outlined in the terms and conditions in which users must accept before proceeding with the checkout process.

  It appears you signed up for our 5-day $0.99 trial on 1/01/2025 and billed for the monthly membership starting on 1/06/2025. It appears you were also already refunded for the $29.99 monthly subscription charge due to a ****** dispute. Please note that we do not offer any free trials for our service. In order to cancel an account, customers may either call our phone support line or email our support team.

  Please also keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  

  We are pleased to inform you that we have approved your refund request and have processed the remaining refund of $6.99 and $0.99. The full amount of $37.97 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is L0F01-18W57.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had me sign up for a "Free" trial that I had to pay $.99 for and then proceeded to charge my account 2 times for $30 each time. There is no where on their website to cancel the subscription and they state in their terms that there is a form you can fill out to get a hold of them, but when you click on the link to the form it just takes you back to their homepage. I emailed the company and told them to cancel my subscription and then received an instant reply telling me that I need to call them which I should not have to do just to cancel. They purposely make it impossible to easily cancel your membership so they can keep scamming money out of you. There are many other people online that have had this same situation happen to them and this company needs to be held accountable and they need to stop scamming people.

  Business Response

  Date: 01/24/2025

  Hello ****** *******,
  
  This message is in reference to BBB Case #: ****** *******.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 1/22/2025. Your cancellation confirmation number is 7W2J5-5S1R1.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. This process is outlined in the terms and conditions in which users must accept before proceeding with the checkout process.

  It appears you signed up for our 5-day $0.99 trial on 12/08/2024 and billed for the monthly membership starting on 12/13/2024. Please note that we do not offer any free trials for our service. We can confirm we received your cancellation request via email, but we do not see any cancellation requests prior to 1/20/2025. In order to cancel an account, customers may either call our phone support line or email our support team. The automated message you received after submitting your email request did not require you to call our phone support line, but recommended it at the time, given our high email volume. We apologize for any misunderstanding. 

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $59.98 has been credited back to your original payment method. Please allow a 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  

  For your reference, the confirmation number for this refund is 7W2J5-5S1R1.
  

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trial said .99. I was charged *****, 1.00 and 6.99. This is fraud. No where did it mention ***** and 6.99 was charged before trial period up. I want a total refund. How misleading this was ... They are wrong for that

  Business Response

  Date: 01/24/2025

  Hello ****** Kitchen,
  
  This response is in reference to BBB Case #: 22830793.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time and was processed when your trial was not canceled.
  
  Please rest assured that your account is now cancelled. Additionally, your access to unlimited searches and reports will be available until 2/23/2025. Your cancellation confirmation number is RWW1K-KAFSA.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  We understand you are requesting a refund. It appears there has been a dispute filed by your bank, which is preventing us from issuing the requested refunds in our system. We advise you to contact your bank for further assistance regarding a refund for the charges. However, rest assured that no further billing will occur.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a one time search on information.com for 0.99. a five day trial was issued after that. There is no way to cancel on the website and the business does not answer the phone when the website clearly states to cancel you must call their business number. This resulted in me being charged *****

  Business Response

  Date: 01/22/2025

  Hello *** Petersburg, 
  

  This response is in reference to BBB Case #: 22823695. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the information you provided and were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. We apologize you had difficulty contacting our phone support team. Please note that our customer service hours are ******* EST, Monday-Friday.
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  
  

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22823695
  
  I am rejecting this response because: 

  I have sent a response via the email address I used to purchase the .99 search. This is the email that was used  *************************** the website has no information on this purchase except for this billing that I have received. Please see attachments showing email from ****** stating I paid .99 to information.com and then was charged ***** to ****** again. There is no order number provided at all on the website. There is no record of me even buying the 0.99 search lookup on the website. All the website says is that I'm on a membership for ***** per month.   The email address used for ****** is *********************** the email used to sign up for information.com is **********************************

  
  
  Sincerely,
  
  *** Petersburg

  Business Response

  Date: 01/27/2025

  Hello *** Petersburg,
  
  This message is in reference to BBB Case #: 22823695.
  
  Thank you for providing more information. We were able to successfully locate your account.
  
  After reviewing your account, it appears it has already been cancelled as of 1/24/2025 by our email support team. Your cancellation confirmation number is J6778-883X1.

  It also appears that you have already been refunded in the amount of $29.99 upon cancellation. Please allow 3-5 business days for the funds to reflect in your account.
  
  Please also keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. However, now that your account is cancelled, rest assured that no further billing will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Petersburg

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged ***** by this company, I dont know who the company is and there is no way to cancel membership.

  Business Response

  Date: 01/20/2025

  Hello ******** ***********,
  
  This message is in reference to BBB Case #: 22822384.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  We understand you would like to report charges that were not authorized by you. 
  
  We have located an account and noticed it was created on 8/10/2024. 
  
  If you did not make this account and want to file a fraud claim, please contact our Customer Support at ************** so a claim can be initiated. During the call, please have the information for the card that was charged fraudulently on hand. Our Customer Support team will ask further questions to assist you with your fraud claim. 
  
  Rest assured, this account has been cancelled as of 1/20/2025. Your cancellation confirmation number is 3437K-KFJ80. No further charges will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stole my information and when I called to suggest they delete my information they refuse and escalated the situation

  Business Response

  Date: 01/20/2025

  Hello Cee *******,
  
  This response is in reference to BBB Case # ********.

  We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.
  
  Upon our investigation, we were unable to find a profile matching the credentials you provided. To ensure we locate the correct report, please respond to this request with the following information of the individual you wish to have removed:
  
  First and Last Name (including middle initial, if applicable)
  City and State
  Age
  
  Upon receipt of this information, we will take prompt action to fulfill your opt-out request.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22821067
  

  Please remove my information ASAP. Here is the information that you requested:

  **** D Phillis 

   Carol Stream, **

  Age 43

  
  

  Business Response

  Date: 02/28/2025

  Hello Cee *******,
  
  This response is in reference to BBB Case # ********.

  Thank you for providing more information. We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up blindly on 1/11/25 to pull 2 reports. They were using the $1 marketing, and I thought, "Why not?" Immediately after signing up for the trial, I was charged $29.99. I have contacted Information.com twice to not only cancel my account before the "trial" runs out but also get a refund on an unauthorized transaction. The customer service is not only horrible but nearly non-existent. The only response that I've received TWICE is this. Thank you for contacting Information.com. We have received your message and will gladly assist you.We are currently experiencing higher than normal volume. If you need immediate assistance, please give us a call at ************** for further assistance. DO BETTER!

  Business Response

  Date: 01/16/2025

  Hello ****** ******,
  
  This response is in reference to BBB Case #: 22813824.
  

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 1/15/2025 by our email support team. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/16/2025.
  
  Your cancellation confirmation number is KJQ25-5683J.

  We are sorry to hear you are disappointed with our customer service. While our email support is experiencing a high volume, we do also offer our phone support team to provide assistance regarding cancellation requests.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

  Regards, 

   Information.com Customer Support

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mildly satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscription stated $.99 then they charged me $29.99 along with another $1.00 charge! This is unbelievable how a company can do this. I want my money back. They charged the $29.99 right away.

  Business Response

  Date: 01/16/2025

  Hello **** Grill,
  
  This response is in reference to BBB Case #: 22807948.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  

  After reviewing your account, it appears it has already been cancelled as of 1/14/2025. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/19/2025.
  
  Your cancellation confirmation number is 704X2-27JFQ.

  We have also issued a refund for your $1.00 trial fee. Please allow 3-5 business days for the refund to reflect in your payment method. Please also note, there is not a charge listed for $0.99 on your account at this time. If you have seen this additional charge, please provide a screenshot of the charge and we will further investigate this for you.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 1/11/2025. My credit card was charged twice. One of the charges was for a transaction relating to a search - the webpage cost showed the cost would be $0.99. My account was charged $1.00. This charge is not in dispute. I will let the ***** slide.The second credit card charge was for *****. I do not know why this was charged. It was never shared anywhere during my sign up or transaction that this charge existed. I DID NOT SIGN UP FOR A SUBSCRIPTION. I REQUESTED ONLY A ONE-TIME SEARCH. My bank account shows that this charge is for ************************ I want the immediate credit of $***** and to be immediately removed from any subscription should there be any.I contacted the company via e-mail and received the following response: "Hi *****,Thank you for contacting Information.com. We have received your message and will gladly assist you. We are currently experiencing higher than normal volume. If you need immediate assistance, please give us a call at ************** for further assistance."On the information.com website under "My Account --> Billing History." the charge of $***** does not even show. I only know about it because I got notification from my bank.On the information.com website under "My Account --> Billing Details," it reports that another deduction is coming on January 16, 2025. For what? I have no clue. I did NOT sign up for any memberships. I DO NOT AUTHORIZE ANY MORE CHARGES AND REQUEST A REFUND FOR $*****."Billing Details Membership Unlimited Reports - Premium 1dta Next Billing Date: Jan 16, 2025 at 7:04 AM"I have searched everywhere on the website to cancel my account with **********************. I went to "Terms and Conditions" and did as they directed. Still there is no method. I Googled what to do and this is where I found info that information.com has many many complaints and a rating of F.

  Business Response

  Date: 01/14/2025

  Hello ***** ********,
  
  This response is in reference to BBB Case #: 22800224.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.

  Please note that in order to cancel an account, customers may contact us via phone or email support. You may find more information regarding our cancellation process in the link below to our Terms and Conditions:
  

  ************************************************
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 1/16/2025. If you had not requested to cancel, the $29.99 would have fully processed as a charge on this date. This explains the expected deduction you are seeing on your bank account for that date.
  
  Your cancellation confirmation number is JW919-9K980.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support