Complaints

This profile includes complaints for ResProp Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ResProp Management

  5118 N 56th St Tampa, FL 33610-5416

• 

  ResProp Management

  PO Box 311029 Tampa, FL 33680-3029

• 

  ResProp Management

  3939 Ehrlich Rd Tampa, FL 33624-2302

• 

  ResProp Management

  6522 54th Ave N Saint Petersburg, FL 33709-1633

• 

  ResProp Management

  5750 58th Way N Kenneth City, FL 33709-1965

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a residential 12 month lease to begin 2/1/25 at ****** On ******* Creek ******************************************************************************. Resprop is the property management company. The total amount of payments made to them before 2/1/25 was $2170.00 ( administrative fee+1st month rent + security deposit) which does not include the $75.00 non-refundable application fee. I met ******* ********, the assistant property manager on 2/6/25 to give me the keys and show me the property for move in on that date. The unit was in decay. The previous tenant had been out for quite some time, but it appeared nothing had been done to accommodate a new tenant: it wasn't cleaned, things needed to be replaced, others needed painting and the electrical wasn't working. ******* told me her maintenance cleared property for move in, but she agreed it was unacceptable and not move-in ready. She offered me a $500.00 compensation fee plus a cleaning service within a week. I declined this offer. There was no way I could inhabit unit in this condition. She then offered me a one time $1000.00 credit to move into another property they managed, but the monthly rent was twice the amount France On ******* Creek was going to cost me. I declined this offer. After speaking with her manager, ******* assured me, I would be refunded. I kept in contact with ******* and she always assured me a check was forthcoming and she took my current mailing address. And now it's going on 3 weeks that we have spoken. I have called numerous times and emailed her, but she doesn't answer nor get back to me. I assume she is relaying all my messages to her superiors, but no one at Resprop gets back to me and there has been no check in the mail. I even left a message in ********* voicemail that I would be filing a complaint with BBB, and still I get no response. Thank you for helping me get resolution

  Business Response

  Date: 03/17/2025

  Hello ****,

  I am coordinating with the team and accounting to ensure your refund is processed this week. I sincerely apologize for the delay and will make sure your payment is issued as soon as possible. Thank you for your patience.

  Best,

  *******

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified the Spectra at Plantation Apartments on January 24, 2025 that I would not be renewing my lease due to the increase in rent. Today, on February 9, 2025 my vehicle was towed. I called the towing company, *************, to inquire as to why my vehicle was towed and they said it was because of a parking permit violation, but this apartment complex does not issue stickers for parking and I already paid for my parking here which would be good until my lease ends on April 23, 2025. When I called the parking authorities they said it had to do with registration. I called the police department (ref. P25009698) because they can confirm that my registration is good and there are no issues with the vehicle. Now ************* is holding my car until someone pays the towing fees, which I am not responsible for because it never should have been towed to begin with. My car has TX plates and I already spoke with the Texas DMV who told me to provide anyone who has concerns with my confirmation of registration should there be an issue with there not being a decal on my vehicle. The vehicle is in my husbands name and I am his Power of Attorney and make payments on the vehicle since it is my only means of transportation while he is incarcerated in *************, **. I have lived for almost a year and the apartment complex never asked me about my vehicle despite me having been in their office multiple times in the past couple of weeks. I need my vehicle returned to me as soon as possible. This seems like an obvious instance of retaliation since I just notified the apartment complex that I will not be renewing my lease and I am very unhappy with the management of the apartment complex.

  Business Response

  Date: 02/10/2025

  Hello,

  Thank you for reaching out. We have contacted the property manager, who is currently coordinating with the towing company to expedite the release of the vehicle. She will contact you with an update.

  Best regards,

  *******

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my security deposit of $270 back for quite some time and keep getting the run around. I asked to pick it up and was told it was mailed BUT never received it and keep getting the run around about it. Just as I had to pay, Id like to receive my money back!

  Business Response

  Date: 02/06/2025

  Dear Shalencia,

  Thank you for reaching out. Please note that we ceased managing this property in January 2023. Currently, CAF Management oversees its operations. You can contact them via email at ***********************************
  CAF Management, LLC
  
  Best regards,

  *******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained about so many issues from mold, roaches, moisture, health issues and now my vehicle has been stolen from inside a place that is suppose to be safe. I was told I can not rent unless I have an EZ Tag for the gate but the gate has not worked since moving here from ******* 3 months ago. Now my 100k SUV was stolen on 11-2-2024. I went to speak to them about my vehicle being stolen and was told by **** that I have to schedule and appointment. I am miserable dealing with the property manager. He told me I should leave and move somewhere else, but then asked for the concessions back. He told me he had no empathy for my health concerns due to the mold and moisture that would be the guy who he hired job and not his job to listen to customers. I decided to move here due to being a gated complex and now the gates not working has caused my SUV to be stolen. Being that I am the first one to have a vehicle stolen as I was told by management today, I would assume this would be a priority to speak with me but instead **** had no one in his office sends a worker to tell me I have to schedule an appointment if I want to speak to him. So now what am I to do without a vehicle due to the negligence of the property management not closing the gates? I have wasted money on an EZ Tag. I do not feel safe that someone can easily steal a 100k vehicle in a complex that has a gate. This was a major selling point for me and now it has allowed someone to steal my SUV. Aside from the mold, non working oven, water inside of my fan, roaches, health concerns, major unprofessionalism (told I should move somewhere else by management), AC not working for a week. I'd assume that paying concessions back would be the last thing on property management minds. I was told by management that investigators need to subpoena for footage of who stole my vehicle but HPD said they don't subpoena for cameras anymore. So while my vehicle is GONE I'm still left with no answers or help.

  Business Response

  Date: 11/11/2024

  Thank you for reaching out. Weve notified the regional manager, who has confirmed that a ticket is open and your claim is currently under review. A team member will be in touch with you soon.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my car towed even though my lease was not expired. Mold in ceiling. Rats and roaches everywhere inside the apartment

  Business Response

  Date: 10/29/2024

  Hello,
  Following our investigation, we cannot issue a refund for the towing charges, as they were due to established parking restrictions in the community. If you have a new car and need a new resident parking pass please notify the leasing office to avoid further issues.

  Please keep in mind that towing is strictly enforced within the community, and it is the responsibility of residents to keep vehicle information updated and ensure visitors are aware of parking guidelines.
  

  Thank you for your understanding, and please feel free to reach out with any further questions.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22479714
  
  I am rejecting this response because: I will be filing suit if not resolved in two days 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* property management (****** ****) notified residents that storm shutters would be installed Tuesday in the wake of Hurricane ******. Residents were subsequently scolded for attempting to pick up and install their own as "professionals" were contracted to install. A neighbor installed a set he'd retained from a prior storm only to have ****** repossess them citing that they were property of the apartment. The entire day Tuesday was clear and good weather. This morning, AFTER all local bridges are closed and authorities have warned not to travel, ****** sent an email saying. The "professional" installation crew was unable to install due to being impacted by the hurricane and recommending we evacuate instead. The neighbor who installed his own has none. The shutters were not made available for self-installation. Hardware stores are closed and out of supplies. I was able to spend $50 and get basic supplies but who knows if it is adequate. We should be reimbursed for the expenditure.

  Business Response

  Date: 10/14/2024

  Hello, Thank you for reaching out with your concerns. We have started an investigation and will get back to you with a solution.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22402299
  
  I am rejecting this response because:

  I would like more information about this issue once researched by the business. Multiple residents were left without appropriate storm prep (namely shutters) due to this mismanagement. The property manager expressly forbade residents from installing the available shutters themselves (incredibly simple process of attaching them using existing hardware) and even removed already installed ones from a residents house and failed to reinstall. Her communications on the day of the storm suggesting evacuation when bridges were already closing and travel was being discouraged by officials was inappropriate and uncouth given she was already safely at home not to return until almost a week after the storm. These are our HOMES which we pay handsomely for the right to enjoy, and she failed in her responsibility to provide promised services. I spent close to $100 on what rudimentary supplies were still available at the only store still open when we received the message to mitigate potentially catastrophic damage, and our management didn't even so much as reach out individually to anyone to ascertain their safety or the condition of the property. 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 10/21/2024

  Hello, 

  I have received approval form the team and they will be adding a $50 credit to your account to cover the amount spent on supplies. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resprop manages a property that I live in "Standard on the River" in *******. This property has violated many housing laws that include and are not limited to: fostering an unhealthy and unsafe environment, violating our right to restful/peaceful place of living, disregarding requests for repairs. All of the security gates do not work, have not worked since we moved in, and there have been no attempts to remediate the situation. Multiple requests have been made for repairs, which have not been honored or even attempted. The location withholds information when requested, such as where to direct legal correspondence and when repairs will be made. There are parties every weekend at the property with loud music, hundreds of guests, no available parking, and unsafe conditions where people are fighting outside and very loud. My own person vehicle was burglarized in the parking lot and the company has refused to provide any method to remediate the situation and make the property safer. This has gone on for months.

  Business Response

  Date: 10/03/2024

  Thank you for reaching out and sharing your concerns about the property. We understand your frustration and want to assure you that we are actively working on improvements to enhance the living experience for all residents.

  As previously communicated by our team, if you choose to terminate your lease, termination fees will apply as outlined in your lease agreement. We hope youll consider staying as we work to make positive improvements. Please let us know if you have any questions or if there's any way we can assist you further.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *******, ************************************ is horrible. ************************* the property manager at The Standard On The River is rude and only cares for certain residents such as Hispanics or Astro cheerleaders. I have a reserved parking spot and the same cars keep parking in my spot and I have emailed **** 4 times. Not once has he tried to give a solution or tow these vehicles. I keep asking him for solutions to prevent this from happening I have requested if I can get a garage at a discount price he denied. He then sent me an email saying he was violating me and I needed to come to the office to discuss my living arrangements. He stated I said some things to him in the halllway which I do not recall. I told him I did not comfortable meeting with him and after that email he replied back with a long hateful message basically retaliating against what I said saying he and his staff does not feel safe with me. I have not done anything to make him feel safe. I have not physically threatened anyone. Finally he sends an email wanting to meet at 12:00 pm on a Friday? Im sorry but I have a job to work and I stated that to him that I can meet on Sunday or I can meet after 5:30 when i get off. No response. I would like some offers or solutions and I will be taking take the next step if no solution has been offered. Also maintenance enters my apartment and turns on every single light and when they leave they do not turn them off. I have sent an email for them to turn my lights off and no response

  Business Response

  Date: 08/27/2024

   

  ********, 

  Thank you for sharing your concerns. We completely understand your urgency and want to assure you that we're actively addressing the issue. As mentioned in my previous response to complaint ********, we are currently in the process of onboarding the towing company, which, unfortunately, is not an immediate process and does take some time.
  Our team has made several attempts to meet in person to discuss the situation; however, we understand that your work schedule conflicts with our business hours. We acknowledge the seriousness of your concerns, as reflected in your emails, reviews, and BBB complaint.

  At this time, the most effective solution we can offer is for you to continue sending us photos of any vehicles parked in your spot, so we can promptly address the situation. If waiting for the towing company to complete their setup isnt feasible, we recommend considering a garage parking spot as an alternative. Once the towing company is fully onboarded, well be able to manage unauthorized parking more efficiently.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning my name is, ******* *******. I have severed my country honorable for over 13 years and have done multiple tours for my country. I am now have a permanent and total 100 percent rating with the VA.
  Over the course of a few months our living situation here at The Riley at **** **** **, Tallahassee,Fl,*****, a property managed by ResProp Management of Tampa Florida, has become extremely unsafe my daughter had a bullet come through her wall from the adjoining apartment, this alone was enough to exasperate my mental and physical illnesses. I already have sleep disorders caused my my PTSD from my combat tours and should not have to worry about bullets coming through my walls. ResProp Management has failed to live up to their promise of a safe and quiet neighborhood.
  On top of this the open air **** market they allow operating on the property has been a issues every since we moved in but management doesn't care about the any of it. As long as they have warm bodies in the apartment they don't care if they sell ****s or not. Please see attached photos of the bullet hole coming into my daughters room and landing sideways in the interior wall. Also I have uploaded my VA letter showing my 100 percent rating just so there was no question on that.
  We submitted a reasonable accommodation request to early terminate our lease, that ResProp Management so happily denied. I have submitted a copy of said request as well.
  We are just looking to leave in peace, we have paid early every month and kept the place clean. They should have no problems rerenting the apartment. We just want to be done with them so I can get back to recovering from my service to this great country.

  Business Response

  Date: 07/31/2024

  Hello,

  
  Thank you for reaching out with your concern. We have discussed the allegations with the onsite team. They informed us that you are under notice to vacate and have been offered a reduced termination fee.

  
  In order to follow all laws, we request that accommodations are submitted with a statement from a qualified professional. Is this something you can provide?

  Customer Answer

  Date: 07/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Yes I most certainly can get my VA doctor to write a letter. now they even have a person wearing an ankle monitor living on property so we will be completely gone on 08/01/24. And it's pretty sad that a Disabled Vet has to go through all of this because of unsafe living conditions. We had damn bullet come through my daughters wall. And the people who did it are still here.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 08/06/2024

  Hello,

  Thank you for the document. We are reviewing it and will get back to you once it gets approved. 

  Customer Answer

  Date: 08/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: complaint is still in on-going. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 08/16/2024

  Hello, 

  
  Resident moved out but was required to give a 30 day notice. He will not be charged any termination fees.

  Customer Answer

  Date: 08/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because received my final bill from the Riley and I am asking for two conditions first since I paid early by at least 2 days each month am requesting that the Late fee be removed from the 1048.03 and second I be allowed to pay the final 948.03 over 4 months since VA disability is my primary income. Making the first payment of 237.01 on September 1st 2024 continuing to pay on the first of each month October, November and December for a total 4 payments. 

  If ResProp can agree to those two items I will pay off the balance and consider the mater closed. Just let me know where they would like the payments go.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 10/28/2024

  We show he's been making payments on the payment plan for the account and was not sent to collections. Currently he is paying monthly as agreed and has about $300 left that is owed. I do not show that the late fee was applied to the amount owed in the arrangement.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live at The Preserve At ********************** in *********** ***** in ************* I placed in a service request for my dishwasher to be fixed April 23, 2024 The dishwasher is flooded inside with black moldy water. It is attracting gnats, and I have seen a couple of roaches.They have not come to fix this. I have notified them and called them multiple times.I just called May 29, 2024 and they told me to put in a service request and that they would come the same day However, nobody came. I believe that this is a health hazard due to the black mold and black water that is getting nastier inside my dishwasher and I cannot use it properly. The water does not drain.I am paying rent here at this apartment and they have not checked on my request and it is been almost 2 months. I have notified them multiple times already by phone and by request a service ticket.They seriously need to update And change out the dishwasher and the garbage disposal the garbage disposal is Also always breaking I pay $1456 A month and I expect my appliances to work and not for them to make quick little fixes. This apartment complex is literally falling apart. There are many other little issues that I Would like to complain about, but I know that they wont do anything about it I would like my rent lowered for the inconvenience

  Business Response

  Date: 06/07/2024

   

  We received a complaint from Summer ***** #******** for The Preserve at ********************** (**************) and we sold this property and no longer manage it. Can we get this property removed from out portfolio? 
  

   

  ******************************* Risk Compliance Manager|ResProp Management Maximize Your Property