ComplaintsforResProp Management

• Initial Complaint

  10/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had made a deposit to rent out Apt ***. And was scheduled to move in on October 6, 2021. On October 4, 2021 I received a phone call stating that building 5 of my apartment had severe plumbing issues and my apartment would not be ready until Friday or Saturday of the week. I had advised the manager that I had no place to go and that I needed to have an apartment. Leaving me no choice I needed to look for another apartment. The next day a sent an email and called that I would not be moving in and requested to have my deposit returned. The manager stated that a refund would not be give because I would it would be within the 48 hours of move in after stating that the apartment would not be ready. I advised that I have a newborn and am worried of the possible health condition of the apartment and feel like since I did not sign the lease I should at least be reimbursed my deposit. I tried to talk to the manager in person and as I arrived the manager locked the door and left.

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/10/08) */ Contact Name and Title: Ashlee D. Contact Phone:*********** Contact Email: *******@respropmanagement.com Hello, We are truly sorry to hear about this complaint. Unfortunately, we haven't managed this property in about 3 years now and not sure why we keep receiving these disputes for this property. From one management company who truly values all residents I would encourage you to go to the office and ask who the management company is, and file a internal dispute certified mail. I hope you are able to get this resolved, and apologize we can not be of more help.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to inspected the apartment I just rented and found trash on the patio( building materials to bathroom pipes) pile in the corner. Nobody renting a new unit should have this waiting for them, this is inexcusable and unprofessional.

  Business response

  10/28/2021

  Business Response /* (1000, 7, 2021/10/08) */ Hello, We are truly sorry to hear about this complaint. Unfortunately, we haven't managed this property in about 3 years now and not sure why we keep receiving these disputes for this property. From one management company who truly values all residents I would encourage you to go to the office and ask who the management company is, and file a internal dispute certified mail. I hope you are able to get this resolved, and apologize we can not be of more help.

• Initial Complaint

  08/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm currently a resident on one of resprop management (spectra of plantation) properties. For the past year i done had four problem with getting over billed. On August 4, i was charged a late fee that shouldn't been applied to my account and cash pay wouldn't accept the actual payment that was due which was $1169. But i was getting chargerd $1269 so i spoke to someone at the office first off no one hardly be there it's always a headache trying to get in contact with someone but Ashley was in the office. And she say she waived fee but I'm still getting over charged and their not accepting my rent payment because they made a mistake on their behalf and then i feel like I'm getting lied to because property managers saying one thing and then switching their words or don't remember. I've been on this property for 3 years always paid on time if a problem occurred it was on their behalf can someone contact me immediately because I don't know what's going on

  Business response

  09/24/2021

  Business Response /* (1000, 11, 2021/09/07) */ Response: ********* **** We would like to extend our apologies on behalf of ResProp Mgt and Spectra at Plantation, for any inconvenience these issues may have caused. We truly value and appreciate your residency for the past three years, and want to ensure the rent issue has been resolved to your satisfactory. According to the activity notes on your ledger the late fee was reversed, and communication was made via text on 8.13 and 8.14 after this complaint was filed. We understand that the late fee issue and ledger was resolved on our behalf, and we have forwarded the BBB response to the Property Manager and internal support to reach out to you directly for confirmation of resolution. Thank you in advance.

• Initial Complaint

  07/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Avesta Biscayne in North Miami advertises a completely different standard of living than what it is. The first red flags are the dirty conditions in which the buildings are in. Our security gate hasn't been closed for more than 2 days in the past year and a half. Random people enter the complex and roam and use the pool area to drink and smoke, THESE PEOPLE DONT LIVE HERE. Management does nothing. My balcony door was recently broken. People invaded my space and could've entered my home, I filed a police report and management held me responsible because, in the property manager's words "there's no proof you didnt do it". It's been broken for two weeks and nobody has made an effort to even cover up with anything, my a/c is escaping and i have bugs in my house. And all she had to say was that the gate was being fixed, which it still isn't. Dismissed my every concern for my safety. I demand to be refunded $480 for this and an attitude adjustment from the property manager as well.

  Business response

  08/10/2021

  Business Response /* (1000, 5, 2021/07/23) */ To Whom It May Concern, This message is in response to the BBB CASE#: XXXXXXXX. Please see attached invoices regarding the damages and resolution of our gates being fixed. Unfortunately, our residents have hit the gate three times in the past 3 months and each time we hired CH Global Construction to come out and fix the gates. In regards to the A/C unit the last work order submitted in regards to their a/c was August of 2020, per their lease contract they are to enter their work order request through our electronic system. Their sliding glass door (per their signed inventory and condition form) was not shattered, broken, and was fully in tact upon taking ownership of their apartment. We notified the resident that they would be held responsible for paying for the broken glass on the sliding door, but we will coordinate a vendor to come out an repair their broken glass window. However, they can contact their personal renters insurance and they will refund them the amount charged for their broken window. Per the lease agreement, we are not responsible for negligence due to broken windows. In addition, we tried to come out 3 times when the vendor was on property to fix their window but the resident did not allow entry due to having a illegal pet (large dog). They went as far to put plywood up to refrain from entry into their apartment. The sliding glass door has been repaired as soon as we were able to obtain entry into the apartment home. We take our residents safety very seriously and as you can see per our documentation we have taken every measure to ensure the gate and the sliding glass door was fixed. Please see below copy of the verbiage in the lease document, and we are willing to provide any other documents to support this claim. Unfortunately, the residents are required to have rental insurance to cover negligence and their belongings. The police report was requested from the resident; however, they would not comply to provide us a copy. We are willing to work with all parties to get this settle, and disheartened to hear of this complaint. Under paragraph 25 & 26 of the NAA Lease Contract- Building, Housing, or Health Codes. We will comply with the requirements of applicable building, housing, and health codes. If there are no applicable building, housing, or health codes, we will maintain the roofs, windows, screens, doors, floors, steps, porches, exterior walls, foundations, and all other structural components in good repair and capable of resisting normal forces and loads, and the plumbing in reasonable working condition. However, we are not responsible for the repair of conditions created or caused by the negligent or wrongful act or omission of you, a member of your family, or any other person on the premises, in the apartment, or in the common areas of the apartment community with your consent. 26. CONDITION OF THE PREMISES AND ALTERATIONS.You accept the apartment, fixtures, and furniture as is, except for conditions materially affecting the health or safety of ordinary persons. We disclaim all implied warranties. You'll be given an Inventory and Condition form on or before move-in. You must note on the form all defects or damage and return it to our representative. Otherwise, everything will be considered to be in a clean, safe, and good working condition.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩