ComplaintsforResProp Management

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ******* Notice for validation of debts.(a) Validation information required(1) In general. Except as provided in paragraph (a)(2) of this section, a debt collector must provide a consumer with the validation information required by paragraph (c) of this section either:(i) By sending the consumer a validation notice in the manner required by 1006.42:(A) In the initial communication, as defined in paragraph (b)(2) of this section; or (B) Within five days of that initial communication; or (ii) By providing the validation information orally in the initial communication.(2) Exception. A debt collector who otherwise would be required to send a validation notice pursuant to paragraph (a)(1)(i)(B) of this section is not required to do so if the consumer has paid the debt prior to the time that paragraph (a)(1)(i)(B) of this section would require the validation notice to be sent.(b) Definitions. For purposes of this section:(1) Clear and conspicuous means readily understandable. In the case of written and electronic disclosures, the location and type size also must be readily noticeable and legible to consumers, although no minimum type size is mandated. In the case of oral disclosures, the disclosures also must be given at a volume and speed sufficient for the consumer to hear and comprehend them.(2) Initial communication means the first time that, in connection with the collection of a debt, a debt collector conveys information, directly or indirectly, regarding the debt to the consumer, other than a communication in the form of a formal pleading in a civil action, or any form or notice that does not relate to the collection of the debt and is expressly required by:(i) The Internal Revenue Code of 1986 (26 U.S.C. 1 et seq.);(ii) Title V of the ********************************** Act (15 U.S.C. 6801 through 6827); or (iii) Any provision of Federal or State law or regulation mandating notice of a data security breach or privacy risk.

  Business response

  03/07/2024

  Hello,

  Could you please provide more details about your concern? I've noticed there's a collection balance, however, it's important to note that a final statement balance was issued to you on 10/26. I'm not entirely sure what your claim is, so any additional information you can provide would be helpful.

  Customer response

  03/07/2024

  In regards to:UNFINISHED BUSINESS
  ***** ****** non-adverse, non-belligerent, non-combatant party, secure creditor with power of attorney general, and Executor on behalf of the ***** ****** ESTATE,is in possession of your recent voluntary submission of evidentiary documents and dishonor.
  Thank you for your computer generated offer. I conditionally accept your offer to pay the entire indebtedness (twice) the least on proof of claim, return of my (ORIGINAL) instrument(s) (NOT COPY's) and your authority to demand another presentment IF the previous debt TENDERED was REFUSED! You were TENDERED Bill(s) of Exchange(s) pursuant to Title 15 31 USC 5118 to settle the account.

  Business response

  03/11/2024

  Again, I am not understanding why the complaint was submitted. The balance owed is for months of rent/utilities owed. I have attached the final move out statement for review. 

  Customer response

  03/14/2024

   
  Complaint: 21389995
  
  I am rejecting this response because: 
  15 U.S. Code 1692e - False or misleading representations
  A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt.Without limiting the general application of the foregoing, the following conduct is a violation of this section
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been living at ******* Crossing (***********************************************), owned by ********, for nearly three years. In that time, I have not had a month go by that I didn't have an active rat infestation (not mice, these are large rats). For the first two years, they were contained to a water heater closet (several units have piles are rat droppings in these closets). The only remedy ******** offers is to have a pest control company empty and replace traps. The pest control company gives them lists of tasks to help mitigate the infestation, but they will not take action to remedy the situation meaningfully. They created a hatch to catch some rats in the walls, so in my kitchen ceiling, rat fur, p*** and urine all rain down on my stove, countertops, floor. There has been large puddles of rat urine in my bathroom and rat stools in my kitchen, living room, my child's bedroom. I have hundreds of emails, work orders and phone calls, begging for help. They will not let us move without a severe penalty, they will not let us get out of the lease without a severe penalty. They've tried to force me to sign a document saying I would never talk to a third party in order to compensate me for a hotel when the rats got very bad for several days and we couldn't be here. I also had no heat last winter and an ongoing mold problem as well unsafe internet that is coming from the roof into my window. They close out work orders without fixing problems constantly. The rats have destroyed kitchen appliances, bedding, food, all items under my bathroom sink when they tunned a hole into the cabinet. They are making no serious attempts to find the rats, find the entrances, etc. I am also unable to use many cabinets because of rat traps and I have to keep them taped shut so rats can't escape.Other tenants complain about rat infestations, going months without hot water, flea infestations, etc.

  Business response

  03/01/2024

  Hello, 

   

  Thank you for bringing this to our attention. Your concerns have been forwarded to the appropriate team, and we will ensure that someone reaches out to you promptly to collaborate on finding a solution.

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, I am being released from my lease early. THANK YOU!
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been without consistent central air since April of 2021 and the starting 5 months ago the breaker outside of my apartment failed and then later the breaker inside my son room..it has been shooting sparks,hissing and even catching fire. The apartments have lied about when it will be fixed and are just taking my rent money with no action..I'm scared that my apartment is gonna catch fire,especially with it starting in my son's room..please I need help

  Business response

  11/22/2023

  Hello, 
  
  We have contacted the property team to gather additional information regarding your claim. Once we have reached a conclusion, a representative will get in touch with you. We appreciate your understanding in this matter.
  
  Thank you,
  

  *******

  
  

  Customer response

  11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. The apartments gave me 3 options :1 to only have $500 of my rent taken off, full rent taken off but I have to sign a new lease for a year, which is definitely not a option considering what I have gone through..or I pay full rent and leave..these were all really inconsiderate options considering the inhumane way I have been living and in danger. 

  And
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I moved out of *********************** Apartments on 8/25 and my lease was up 8/26. After ********************************************************************** I began emailing back and forth with the property manager. I was told several times that she would follow up with the team that handles refunds. Twice I was told that she still hadnt heard back from them. I did ask for that teams contact info but was never given it. She eventually told me that their system was down for a week and that was why it was delayed and that I would receive my refund that week (this outage occurred after the 30 days as required by my state, so even if it is true, they were still late on my refund). It took another week after this outage for them to send it and I did not receive my refund until 10/27. When the check came, it was not in full despite them never having sent me a list of charges (also required within 30 days of the lease ending per the law in my state). I told them that I was never sent a list of charges and asked for the rest of my refund, but instead only received an email on 11/2 including the list of charges that was required to be sent by 9/25 for them to legally withhold any of my deposit. I again messaged them explaining this situation and asking for my full refund. I am awaiting a response at this time. Overall, this is very scammy business practice and I have yet to be able to talk to someone on the phone, as the only contact info I have been given is the contact us email on the *** website. None of these practices are legal.

  Business response

  11/08/2023

  Hello ******,
  
  I am currently investigating this issue and will follow up with an email as soon as I receive a response from our accounting team. Please allow us 48 hours to resolve this matter.
  
  Thank you.

  Customer response

  11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,It is believed that your PROPERTY MANAGER of ***************************** IN ************, ** has been changing the ACCOUNT NUMBERS on CONSERVICE RENTAL STATEMENTS of RESIDENTS. His name is "*****". HE is asking me to bring him a MONEY ORDER for $500 over the amount due, into the RENTAL OFFICE instead of PAYING it online. I found this statement strange and felt like this ACTIVITY should be REPORTED. I am a TEACHER FOR DUVAL COUNTY PUBLIC SCHOOLS. My FIANCEE is with the ************ SHERIFFS OFFICE. This is an ALARMING situation, one in which your CORPORATE OFFICE should be fully aware of. I WOULD like to speak with someone in your OFFICE immediately regarding this situation. Your timely response to this most urgent matter is greatly appreciated.Thank You,*************************************** *********************************************************************** Unit #**

  Business response

  11/08/2023

  Hello,
  
  We are presently investigating your complaint with our team. We will have someone from our team contact you as soon as we have successfully resolved the issue and arrived at a conclusion. Your understanding is greatly appreciated.
  
  Thank you.

  Customer response

  11/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: RENT FOR MONTHS OCTOBER AND NOVEMBER WERE PAID. The ledger was changed after payment was received. MANAGEMENT ERRORS or computer glitches are NOT the responsibility of the RESIDENT. The balance that's currently showing on the account is inaccurate and will continue to be disputed. 
  
  Sincerely,
  
  *********************

  Business response

  11/22/2023

  Hello ******************,
  
  Thank you for your inquiry. We have reached out to the Regional Manager regarding your claim and they have reached out with an explanation. If you have any further questions or require additional clarification, please don't hesitate to let us know.
  
  Best regards,
  

  ************;

  Customer response

  11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will have to do for now. Once the balance is at $0.00, this account should be cleared of all late fees, and additional outstanding charges no later than December 11, 2023. As per diem, the matter is resolved.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company violates federal Domestic Violence laws which allows victims the right to terminate a lease due to domestic violence, harassment, sexual assault, or stalking leaves you to sort things out with the unknowledgeable staff that manage their properties. When asked to have Corporate call you multiple requests have been ignored for over two months and I am stuck living in an unsafe apartment and management is asking that I give 60 days notice and pay over 3k in early termination fees when the law clearly states I do not have to. This could easily be resolved if management would call back but they wont. They also false advertised a move in special but said it was for previous month and they hadn't updated website and didn't bother to explain that prior to me moving across the county.

  Business response

  11/06/2023

  Thank you for contacting us with your concern. We have thoroughly reviewed the details of your complaint and we would like to assure you that our organization is committed to following all relevant procedures and fair housing laws. It is important to us that all residents are treated fairly & equitably, and that we follow the terms and conditions outlined in lease agreements as well as all applicable state and national regulations.
  
  To address your request to break your lease, we will be sending you an email outlining the specific requirements and steps involved in the process. Our goal is to ensure a smooth and transparent transition for all parties involved.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Living at ************ Apartments for three years. Originally the property was under with WinRock property management and then got bought out by ResProp Management.There has been a few property managers on site but I dont know the true owner or location office of the property and its not being disclosed. (Most likely in Lakewood but an email was sent to not go there). I just know the location of the property managers and they move around to different property communities.There has been a number of issues with the apartment that appears to be either no one does anything about it, does not respond or delays responses, doesnt fully repair or will make you think they did something but dont and then close the portal tickets online as completed. I think ****** and ****** are extorting money by closing tickets as completed when they are not and then transferring cost to the owner. The current property manager, ***********************, Ive been having a hard time with her.I had applied for rental assistance through the **** Unfortunately, the rental application was denied because I was told by COJ that ****** is not a registered owner with COJ and it sounds like she doesnt want to register. Moreover, during the process we got the runaround from ****** and it delayed process. ****** knows my job situation and said I see youre not happy and that youre struggling. To this day Im current on rent. In the meantime, there are residents in our building that are receiving rental assistance from other organizations and shes helping them out but us. This summer has been one of the hottest ******* in ************ and there has been trash in our doorsteps due to the new amenities provided by management called Valet Trash. Creatures will go into the trash bags outside our doors during the day and spread more trash around the hallways and stink and its very unsanitary. Trash is only picked up once a day, between 9pm-12am so the trash sits outside our doors all day. We are paying for this service and there is no option to opt out of it even though we take out our own trash to the dumpster daily.Cockroaches. Theres an infestation in the building and theres not much being done about ********** valet amenity in which we pay and cannot opt out does not help the situation.In the meantime, ******s behavior has been passive aggressive and she will continue to delay process. Another example, the photo/voice addendum in the contract. On 9/21 I sent an email asking if she can please print the contract as I cant revoke that particular addendum online and my 72 year old dad cant sign online and I would not like to have my voice, photo/images/face, name or likeness used. And, I cannot complete the renewal online as the only option is to accept but all I would like to do is to only revoke. She responded saying that is the only leasing package option and to have a good day. I then removed my belongings from the unit since no other options. She interestingly calls us into her office a week later to discuss help with the renewal process. But all shes interested is in placing another refugee family in and remediating herself for not giving any other options and not responding. Our account was charged for $1491 and I have no clue how they have come down to this number to charge for the lease when asked. Other units are paying lesser prices. Again, no response. The unit has no washer, dryer, nor a dishwasher, no assigned parking, no gym, no pool and theres nothing across from us to say thats the market, no renovations, no repairs. Nothing. She pushed us out and most likely has in mind to place another refugee family, the fourth one in the building that would be. She knows my job situation and that I have no income and has treated us the way that she does so I would submit to her and live with the same issues since she doesnt fix and passes cost down to owner and not wanting to fix them as no one else would take us in with no income or we would be homeless.I would like to get our money back for overpayment for rent and JEA bills.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at ************************ in ******, *****, a property under the ownership of Residential Property Management, since May 2022. My roommate and I have not had a functioning A/C since May of this year. We submitted multiple maintenance requests to the property manager to fix or replace the A/C. The A/C was replaced in June, but it has not adequately cooled the apartment since. At this point, we have submitted well over 10 requests and have repeatedly approached the property manager, ***********************, to send an HVAC specialist to our unit to fix the issue. **** has continued to send the same maintenance worker to the apartment for months, who is not an HVAC specialist and is unable to fix it. ****'s most recent suggestion was that we move to a different unit withing the complex. We have escalated the issue to the regional manager, ***************************, to no avail. It is unacceptable that we have been without working A/C all summer during a record heatwave. Residential Property Management has failed to provide a habitable environment, and we wish to exercise our legal right at tenenants to withhold rent until the issue is resolved.

  Business response

  09/13/2023

  Hi good afternoon, 

  We have followed up with the property team on this matter and will follow up with you once I receive an update. 

  Thank you, 

  Stephenie 

  ResProp Management 

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Milano at Westchase in *******, Property was flooded on 7/31. Still waiting on property to be fixed. Also incident where leading agent had maintenance trash out apartment by mistake without authorization from leasing manager, came home to empty temporary apartment. ***** told till next day that happened, slept on the floor that night, still waiting for the rest of my stuff to be replaced. Leasing agent was not reprimanded. Tried calling and leaving voicemail to number on resprop website and no one returns calls.

  Business response

  10/12/2023

  Hi good afternoon,  

  This was resolved internally and the resident was offered a credit. 

  Thank you, 

  Stephenie 

   

   

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I pay nearly $2000 per month in rent here at greenway drive apartments in ******** **.Since ive moved here in February there had been nothing but bad experiences. We have roaches , ants , a damaged half working stove a busted refrigerator a leak under the kitchen sink no wheather strip under the door broken window broken closet sliding doors and lastly the broken Air Conditioner.. the Ac had been broken for months weve called complained emailed wrote on the portal went into the office and have been met with false promises and lies . We were told somebody would be out to fix it and still to this day nothing has been fixed and we were given a ac window unit and then one day came home to the unit gone out of our window the temperature is 103 in ******* right now and I keep coming home to a 96 degree house which is unbearable and unlivable I dont know what to do at this point in time because Im not being helped and I am still paying rent monthly .

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩