Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not return phone calls. We have called daily for the last several weeks and no one every answers their phone. They are not licensed in ********** they market it. I verified they do no have a license in the **************** to sell pest control services.

  Business Response

  Date: 05/30/2023

  Hello, 

  We do not directly apply any pesticides. 

  Our network of licensed technicians apply the pesticides which whom are all licensed in their respective states. 

  Thank you 

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial service was set up, and annual service was paid for. The service was scheduled for a week out for pest control and termite inspection. The vendor never showed up. I have called 10 times over the past two weeks, and no one answers the phone. I have left numerous VM messages, and no one calls back. If this is truly a nationwide company they are a fraud. Seeking a full refund, but no one will answer the phones. This company is a total scam.

  Business Response

  Date: 05/16/2023

  Hello, 

  We do apologize for any inconvenience caused. 

  The plan has been cancelled and a full refund has been issued.

  Thank you 

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once the credit has been provided.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted for termite control and a yearlong service to ensure termites were controlled. On the phone, I was told I would have the service completed within the week. My credit card was billed (5/8) and the technician missed the scheduled treatment day (5/11), as well as the back appointment day (5/12). If no one was going to come, I should have been informed. Now I missed two days of work, my termite problem has not been addressed, and have paid quite a lot of money for nothing at this point. On top of that, no one answers the phone when I call. I have called several times and emailed with no response at all. I would like the money refunded so that I can take care of the termite problem.

  Business Response

  Date: 05/16/2023

  Hello, 

  This plan has been cancelled as per the customers request and a full refund has been issued.

  Thank you 

  Customer Answer

  Date: 05/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON MARCH 27, I DID AN APPLICATIN ON LINE LOOKING FOR PEST CONTROL SERVICE. THEY Contacted ME AND GAVE ME THEIR PRICE FOR THE **** THEY TOLD ME I WILL HAVE TO PUT 300 DOWN. SO I CAME THEM MY BANK INFO. THEN SOMEONE CALL ME FO SCHEDULE THE **** BUT THEY CAME ME A DIFFERENT PRICE. SO I TOLD THEM TO CANCELLED THE SERVICE BECAUSE THAT WAS A HIGHER PRICE THEN WHAT WAS QUOTED TO ME. SO THEY SAID OKAY. I CALLED AND THEY SAID I WILL GET A REFUND WITHIN **** DAYS. SO I'VE BEEN CALLING THEM EVERYDAY THEY WILL NOT LET YOU TALK TO ANYONE ONE. ON MAY 2 THEY TOOK ANOTHER 300 DOLLARS FROM MY ACCOUNT. I DON'T KNOW WHAT'S GOING ON. THEY WILL NOT COME TO THE ***** WHOM EVER YOU TALK TO ALWAYS SAID THEY WILL CALL BACK AND THEY NEVER DO. I'AM OUT OF 600 DOLLARS AT THIS POINT FOR NOTHING. I CALL MY BANK TO CLOSE MY ACCOUNT SO THEY WANT TRY TO GET MORE MONEY. I THINK THIS MAY BE THE WORK ORDER # ******-236 THEY OWE ME 600:00

  Business Response

  Date: 05/04/2023

  Hello, 

  We do apologize for any inconvenience caused. 

  This customer has been refunded as per their request. 

  Thank you 

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20007982
  
  I am rejecting this response because:

  RAPID PEST HAS NOT ATEMTED TO SEND MY 600 DOLLARS THAT WAS PAID TO THEM.  THEY ARE STILL NOT RETURNING ANY OF MY  CALLS. I HAVE ATTACHED MAY STATEMENT AND ALSO AGAIN APRIL.   

    YOU ALL HAVE TAKEN 600 DOLLARS OF MY HARD EARN MONEY.  I NEVER THOUGHT A BUSINESS WHOULD HAVE DONE THIS.  PLEASE RESOLVE THIS ISSUE IMMEDIATELY!!!!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/11/2023

  Hello, 

  A senior manager has tried reaching you by phone. 

  They will continue to attempt to reach you to resolve this issue. 

  Thank you 

  Customer Answer

  Date: 05/15/2023

  I am updating the current complaint. We have not had any attempts at communication with ** despite he company stating that they have we also have not received a refund yet either. I am updating my phone number to be reached to ************. Thank you for your attention to this matter. 
  

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company I never reported on the day of scheduled service, even though I was charged $1699.00. I have asked for a cancellation and refund but keep getting the same answer that someone will call me. This business is terrible, and needs to be investigated. I have been offered no recompense for our troubles and have no avenue to get my $1700 back.

  Business Response

  Date: 04/27/2023

  Hello, 

  The original technician assigned to the job was unable to perform the job due to unforeseen circumstances. 

  In this case we always let the customers know the job has been rescheduled. 

   A technician will be reaching the customer once the date and time and weather permit. 

  Thank you and we apologize for the delay

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19985965
  
  I am rejecting this response because:

  I called the business several times and was routinely treated poorly by the company. There was no call on the date of the so called accident or the following day to reschedule. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/01/2023

  We look forward to resolving this issue. 

  Thank you 

  Customer Answer

  Date: 06/20/2023

  Company charged without providing services. We filed a complaint with you and our ******************** The credit card company agreed that the contract should be voided. I have called Rapid Pest on several occasions and only spoke to a customer agent twice about this. Now they have charged my credit card again, and we have never seen a technician. We just want to close the account.
  

  
  

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Rapid Pest Control on Monday, April 3, 2023, to come out and spray for ants and stink bugs. Set up an appointment for April 7, 2023. We received a call on April 5, 2023 from a different company saying that they were contacted by Rapid Pest Control to come out on Friday the 7th. His name was ***** and he had never heard of Rapid Pest Control, but they were going to pay him $200.00 to come out on the 7th to take care of our problems. We contacted Rapid Pest Control to see what was going on. At that time we were told they were a dispatch center. They would call local companies in our area to handle the issues. I was not told that when I contacted them on the 3rd. We tried to cancel, but were told that our contract had to go to a control center and we may have to pay a fee to cancel. We set a new date of Tuesday the 18th and we were told we would receive a call from Rapid Pest Control in our area 24 hrs. before with a time. We were told they would be in a Rapid Pest Control truck and uniform. We received no call nor did any truck show up today on the 18th. What is our next step? They said they had an A+ rating with BBB. I don't consider this company an A+. They've already charged our credit card and we would like that money refunded.

  Business Response

  Date: 04/19/2023

  Hello, 

  At Rapid pest control company, we understand the urgency of addressing pests and the importance of guaranteeing rapid and efficient service to our clients. That is why we not only employ our own team of expert technicians but also partner with third-party specialists to enhance our service delivery. The combined efforts of our in-house and outsourced technicians ensure that we can achieve maximum coverage and efficiency, allowing us to provide timely and effective solutions to any pest control challenges our clients may face. The use of both in-house technicians and third-party experts is a common practice in the pest control industry, allowing companies to offer extensive coverage across large geographical areas while maintaining a high level of service quality. We take the vetting and rating of our technicians very seriously. Before we engage any third-party technicians, we thoroughly assess their qualifications, expertise, and track record to ensure they meet our strict standards of excellence. Additionally, we rigorously monitor and evaluate the performance of all technicians, including our in-house staff, to ensure that they are meeting our company's high standards of quality, reliability, and professionalism. This approach allows us to maintain a consistently high level of service across all of our locations and ensure the satisfaction of our valued customers. If our approach using both in-house and third-party technicians does not meet the expectations of a client, we sincerely apologize for any inconvenience caused and encourage them to consider our approach, as it has proven to be effective in delivering efficient and comprehensive pest control services for many of our satisfied clients.

  Thank you. 
  
  
  

  
  

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19953384
  
  I am rejecting this response because: it doesn't explain why they didn't call within 24 hrs of the 18th of April appointment, or why they didn't show up as scheduled for the 18th of April. They made us pay the full price of $599.00 up front and then they don't show.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/21/2023

  Hello, 

  The customer has been refunded as per their request.

  Thank you 

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 06/26/2023

  I wrote to you the end of February and beginning of March. The company is Rapid Pest Control. They were contacted by BBB in March of this year. I received a letter from BBB that the dispute had been resolved. Company agreed to cancel our contract with them and to refund the $599.00 charged to our credit card. I also received a letter from our bank that the matter was resolved and my card was credited $599.00. This company has charged our credit card again on 6/19/23 for $199.00 and again on 6/20/23 charged our card another $199.00. I've contacted our bank and they agreed to put a hold on the payments and send them another letter. I was wondering if the BBB would contact them again and let me know what's going on.
  

  
  

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 3rd $649 Paid for one year plan with ***************** to treat entire property inside and out.Then I was contacted by **** who refused to give me refund. They sent local pest service. Who only spayed outdoors only. Refused to honor contract set up by ***************** Definitely scammed!Bait and switch. Local company CC Pest told me they have scammed others as well recommended not to do business with Rapid Pest. They refused to let me speak to ***************** again!

  Business Response

  Date: 04/13/2023

  Hello, 

  We do apologize for any inconvenience caused. 

  The technician assigned did not perform their full duty and we have since rescheduled the appointment with another technician. 

  We look forward to resolving this issue as soon as possible. 

  Thank you 

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19922026
  
  I am rejecting this response because:
  They refused to honor contract! Only sprayed outside only!
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/19/2023

  We understand that resolving your issue is important to you and we have been working diligently to resolve your concern. As a matter of fact, one of our senior managers has tried reaching out to you to discuss the issue and work towards a resolution. Please let us know if you have received their message and if not, we would be happy to provide you with their contact information so you can connect with them as soon as possible.
  
  

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19922026
  
  I am rejecting this response because:
  I was never contacted by company by text or by email.

  Refund only!!!!
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ** took the money out of my ac**unt BEFORE the work was done. This occurred on 4/3/23. The work was supposed to be **mpleted on 4/6/2023. I **ntacted ***************** from Rapid Pest Control all day. He reassured me that the work would be **mpleted as agreed. The Company NEVER showed. I am out $1600.00.This is getting ridiculous. This is the se**nd time I've been scammed. I got the name off the internet. **** told me the **mpany serviced all 50 states. I had had a horrible experience with ***** and when **** told me he **uld do the inside and outside of my house and install a termite system -- I jumped on it. Termite activity does not appeal to me and I was frantic to get the work started...Yes, my bad. But shame on THEM.

  Business Response

  Date: 04/09/2023

  Hello, 

  This job has since been rescheduled and we will make sure the customer is 100% satisfied. 

  Thank you 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19907051
  
  I am rejecting this response because:I do not trust this company.  They assured me time and time again that the work would be done on April 6th.  I have since requested a return of my money.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/13/2023

  Hello, 

  As per section 1.1 of the contract it states if the technician misses the initial appointment we have up to 7 days to have this rescheduled which it was. 

  The customer refused service the day of the job. 

  This does not constitue a cancellation of contract. 

  Thank you 

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19907051
  
  I am rejecting this response because:
  I did not refuse april6.  I called constantly (every 1 1/2 hrs- 2 hrs from 10 am on)  **** kept saying that the workers were going to be there that day.  By 5:00 when I called, I knew they were not coming.  If **** had been upfront about it, I could have gladly worked something out..he lied.  I am of the understanding that he HAD NO WORKERS that day due to internal company problems, yet he kept reassuring me they would be there.  I no longer trust this company.  I have instituted a refund through my bank.  Please authorize the return of my money.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mon, Dec 26, 2022, 3:18 PM Rapid Pest <> <**************************************> wrote:Welcome *******,Thank you for being a part of Rapid Pest.Please review your account details below to ensure everything is correct.For questions please call (888) 78-RAPID Account Details Contract NumberContract Start DateContract End DateContract TermService Cycle 1425812023-12-262024-12-2512Quarterly Customer Details First NameLast NamePlan TypeProperty CoveredPhoneEmail LaureneLabriolaTotal Care2718 ******************************************************(312) ************************************* Plan Breakdown Plan PriceAddons PriceDiscountPayment AmountBilling Cycle $949.00 / Year$0.00$250.00$699.00One Time Package Includes Ants Beetles ********* Ants Centipede Millipede Roaches Crickets House Flys Earwigs Silverfish Moths Spiders Bees Wasps Hornets Stinkbugs Scorpions Fire Ants Mice Rats Rodents Add-ons Selected No Addon's Included SPECIAL OFFER! We value your feedback on your recent sales experience with our company. If you provide your feedback within the next 24 hours, You will enter for a chance to win our monthly giveaway! $50 Amazon Gift Card. Please click one of the faces below to rate your experience as a new member and enter for a chance to win (drawing held on the first of each month, winner chosen at random) Please click one of the faces below to rate your experience as a new policyholder and enter for a chance to win one month free.This is the contract. I've had one visit. This is the contractor. Claiming he hasn't been paid. **************************************************** one at that business answers the phone, returns calls or emails. I paid for service not being honored.Please help resolve this matter.Thank you ******************** I wouldn't like a full refund.

  Business Response

  Date: 04/06/2023

  Hello, 

  We do apologize for any inconvenience caused. 

  The customer has a quarterly plan and has gotten one service. The next service is not yet due as it has not been 3 months. 

  The customer reached ** and left a voicemail, we then called back the customer and let them know the above.

  We look forward to servicing the customer at their next scheduled quarterly visit. Thank you 

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19901297
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/13/2023

  Hi I'm rejecting this response due to the fact that the contractor assigned  to me has NOT been paid.  Therefore  he will not come back. I have tried numerous times to contact the company to no avail. I've emailed the company with no response. I do not have a contractor 

  to perform the services. As far as the average quarterly service it is now the middle of April and still I have no service. I want a full refund so I can move forward to get a legitimate reputable company to take care of my issues. Thank you kindly ************; *************;

  Business Response

  Date: 04/13/2023

  Hello, 

  We apologize on behalf of any disgruntled vendor you have dealt with. 

  This job has since been reassigned to another technician. 

  Thank you 

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19901297
  
  I am rejecting this response because: I have not been contacted by any new contractor whatsoever. The company is lying about Assigning a new vendor to my Services. There was no reason to assign a new contractor all they need to do is pay the one that came the 1st time! I am requesting for a full refund once again I need service and I need it now I'm not playing with you people anymore you have not contacted me by phone or email stop lying!
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/19/2023

  We understand that resolving your issue is important to you and we have been working diligently to resolve your concern. As a matter of fact, one of our senior managers has tried reaching out to you to discuss the issue and work towards a resolution. Please let ** know if you have received their message and if not, we would be happy to provide you with their contact information so you can connect with them as soon as possible.
  Thank you. 

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19901297
  
  I am rejecting this response because:  No one from the company has contacted me whatsoever. Not by email and not by phone. And if there is a contractor assigned to my No one from the company has contacted me whatsoever. Not by email and not by phone. And if there is a contractor assigned to my Case they should have provided that information with their response to the BBB. Once again nobody has tried to contact me whatsoever.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/24/2023

  The customer was reached by the technician numerous times please see attached. 

  Thank you 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19901297
  
  I am rejecting this response because: this pdf has nothing to do with my case. Regarding the top letter. Nobody from the company has tried to contact me at all. This company is full of it. I am requesting a full refund. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/27/2023

  Hello, 

  Unfortunately the plan is non cancellable as the customer has already received service. 

  We do not offer any type of free services. Thank you. 

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19901297
  
  I am rejecting this response because: I have had one service visit since hiring this company back in December  of 2022. This contractor has not been paid therefore he will not come back to service my home until he is paid!! No one from rapid has called or emailed me at all. I have been screwed and lied to by this company.  What do I do? I want my money back minus one service visit. That's it. I'm tired of this back and forth useless conversation. 

  If need be I WILL take this to small claims court.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  payed rapid pest control money to remove bedbugs.promised me a date 03/31/2023 never called or show up,called them several times will not answer the phone

  Business Response

  Date: 04/04/2023

  Hello,

  The technician originally assigned to this job called in sick. We always ask to allow up to 7 days for rescheduling. The job has since been rescheduled the same day therefore this issue has been resolved. Thank you