Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent a number of minutes filling out information that they claimed would allow me to receive a DPOA form, then it turned out I had to subscribe or pay them to get the form. I want notice that this is necessary, not something that makes me jump through hoops for no result.On top of that, they force you to cancel the account and I am not sure they remove your information. They might sell it.

  Business Response

  Date: 01/12/2024

  We are asking that this complaint be removed or resolved as the user is not aware of our services and how our business operates.

  We offer our forms for FREE as blank templates without registering an account or entering any billing information. Every FREE form is available per compliance standards in Adobe PDF, ********* Word, or an ODT file on that specific form's webpage. Based on the details of this complaint, it appears the customer elected to utilize our form-filling software, instead of downloading our free form template.

  If a customer elects to utilize our form-filling software instead of downloading the FREE form, that service comes with a premium plan. All pricing options are listed prior to checkout and on our pricing page. Customers still have the ability to obtain their form for FREE, even after utilizing our form-filling services, as our Monthly Subscription Plan comes with a no-obligation 7-day FREE Trial for new members.

  All timelines of the subscription and 7-day Free Trial are listed in our Terms of Use and on our Pricing page. They are reiterated prior to the initial download when entering their billing information at subscription activation. Once a subscription is activated, a confirmation email is sent with the subscription terms, the free trial duration, and a link with instructions on how to cancel. We also provide instructions on getting your form for FREE and canceling on our FAQ page. A renewal and payment confirmation email is also sent once the free trial period concludes.

  eForms does not sell any user personal information. For more information, website visitors can view our privacy policy at ********************************************** .

  This user registered an account today, January 12, ****, and saved a ******* *********** ***** of ********* The customer did not elect to download a FREE blank template, and elected to utilize our form-filling software (a premium plan option). Though he could have activated our Monthly Subscription Plan and received his form completely FREE, as long as the subscription was canceled within the new member 7-Day Free Trial period, he did not pursue. 

  After the creation and saving of his form, he contacted our Customer Support Team via email today, at 9:07 AM EST, requesting to cancel his account and remove his information from our system. We have since deleted his account, his **********************, and all information included at 10:39 AM EST, per his request. 

  Customer Answer

  Date: 01/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at one level.

  I still think they have not adequately explained and differentiated the free form and the form filling option. Even after visiting again, I do not see this either on 1) the search result promoted at ****** or 2) the landing page. I am done because they have assured me that they follow up well when asked to remove the account.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uses smoke and mirrors to get customers past trial period then charge 49 dollars.

  Business Response

  Date: 12/11/2023

  We respectfully request that this complaint be removed as we have already serviced this customer's account.
  
  All customer communication and activity are time-stamped for quality assurance. This customer registered an account and used it to sign up for a Monthly Subscription Plan on December 1, 2023, at 10:41 AM EST. The customer was a new member, so the subscription came with a 7-Day Free Trial. All timelines of the subscription and 7-day Free Trial are listed in our Terms of Use and on our Pricing page. They are reiterated prior to the initial download when entering their billing information at subscription activation. We also provide instructions on getting your form for FREE and canceling on our FAQ page. The monthly subscription terms and 7-Day Free Trial duration are also emailed to new subscribers at the time of activation.
  
  Our records indicate there had yet to be a cancelation request from this account when the customer signed in and canceled (at period end) following the initial charge issued on December 9, 2023. The account was billed following the conclusion of the 7-Day Free Trial, as no prior cancellation requests were made. Our system allows cancellation via email, phone, live chat, or manually through the customer's dashboard.
   
  This customer emailed our Customer Support Team requesting a refund today, December 11, 2023, at 5:05 AM EST. As a courtesy, our support team canceled the subscription immediately and processed a $49.00 refund to the customer's credit card for the initial charge per the customer's request prior to this complaint being presented to us. 
  
  I can confirm that the subscription associated with ******************* has been canceled, and the account will not be billed again. We asked the customer to please allow 5-7 business days for the refund to appear on his statement, noting that if the charge is PENDING, it will most likely void completely. This cancellation and refund confirmation was emailed to the customer this morning, December 11, 2023, at 9:30 AM EST.
  
  

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 31st 2023 I started a free trial with eforms I canceled same day and kept getting an error message finally it billed me today december 8th 2023 and allowed me to cancel subscription after billing me I wanted to cancel subscription ** it was not letting me edit files and I had no reason to keep the subscription

  Business Response

  Date: 12/12/2023

  We respectfully request that this complaint be removed or resolved as we satisfied the customer's request, though it doesn't represent a genuine experience utilizing our website.
  
  This customer registered an account and used it to sign up for a Monthly Subscription Plan on October 31, 2023. The customer was a new member, so the subscription came with a 7-Day Free Trial. All timelines of the subscription and 7-day Free Trial are listed in our Terms of Use and on our Pricing page. They are reiterated prior to the initial download when entering their billing information at subscription activation. The monthly subscription terms and 7-Day Free Trial duration are also emailed to new subscribers at the time of activation.
  
  All customer communication and activity are time-stamped for quality assurance. Our records indicate there had been no sign in attempts, or cancellation requests made on this account until the customer signed in and canceled (at period end) following the most recent charge issued on December 8, 2023. We also do not show any development error logs for this account based on his claims of previous cancellation attempts. The account was billed following the conclusion of the 7-Day Free Trial, and on December 8, 2023, as no prior cancellation requests were made. Our system allows cancellation via email, phone, live chat, or manually through the customer's dashboard. As of the response to this complaint, we do not have a record of any communication from this customer with our customer support team.
   
  As a courtesy, I canceled the subscription immediately and processed a $49.00 refund to the customer's credit card for the charge issued on December 8, 2023 as there was no activity following the renewal. 
  
  I can confirm that the subscription associated with ********************** has been canceled, and the account will not be billed again. We ask the customer to please allow 5-7 business days for the refund to appear on his statement, noting that if the charge is PENDING, it will most likely VOID completely. This cancellation and refund confirmation was emailed to the customer this morning, December 12, 2023, at 11:55 AM EST.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the free trial to download a file on 10/14 and then immediately unsubscribed through the website the same day. Today I was charged ***** and when I went back online to check my subscription, it was still listed as active, despite me canceling it the same day I signed up. We are currently struggling to pay our bills how it is and this has taken away my gas money for work for the week and Im at a loss of what to do.

  Business Response

  Date: 10/23/2023

  We are respectfully requesting that this complaint be removed as we already serviced this customer's account.

  All customer communication and activity are time-stamped for quality assurance. This account was used to sign up for a Monthly Subscription Plan that comes with a 7-Day Free Trial. Our records indicate there had yet to be a cancelation request from this account when the customer contacted our Customer Support Team requesting cancellation on Sunday, October 22, 2023, at 6:42 PM EST, following the initial charge from earlier that day. Our system allows for cancelations via email, phone, live chat, or manually through the customer's dashboard.
   
  As a courtesy, our support team processed a $49.00 refund to the customer's card for the initial charge. 
   
  I can confirm that the subscription, associated with sXXXXXX@XXX.***.in.us, has been canceled, and the account will not be billed again. We asked the customer to please allow 5-7 business days for the refund to appear on their statement, noting that if the charge is PENDING, it will most likely void out completely. This cancellation and refund confirmation was emailed to the customer Monday morning, October 23, 2023, at 8:39 AM EST.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First some reason my paypal account was being charged for $39 every month for over a year without being aware of the opening of this fraudulent account not even emails of renewals or anything until I saw a charge last month and I canceled it.I am a single mom of 5 kids saving money for them school expenses and life needs I never notice it was being charged every month it was never used so I ask for a refund and they said they couldn't because i filed with paypal and it was on hold and had to wait I waited 3 weeks for them to refund and they said they can't I find this unfair because it's something I never used and I feel sad that there is companies like this trying to take people's money through their company watch out from Eforms they will take your money and never refund they basically stole money from my account.

  Business Response

  Date: 10/17/2023

  We are respectfully requesting that this complaint be removed or closed due to the inaccuracies of this customers claims. 

  In lieu of downloading a free template or paying a one-time fee for a Single Document, the customer registered an account and signed up for our Monthly Subscription Plan. This plan includes a 7-Day Free Trial for new members. On the eighth day, the trial expires, and recurring billing begins until it is canceled by the user. This information is outlined in our Terms of Use and is reiterated prior to the initial download when customers enter their billing information. A confirmation email is sent at the time of registration outlining the terms of the subscription and free trial duration.

  Paypal automatically emails a receipt notification of this charge following the free trial, and each month thereafter, at the time of renewal. We accept cancelations via PayPal directly, by phone, email, live chat, or through the customers online dashboard. All customer activity is timestamped for quality assurance purposes. Per this account's activity log, we have no record of any customer communication or cancelation requests until the customer reached out to our Customer Support Team on September 25, 2023. This contact came after previously filing a direct dispute with PayPal on September 22, 2023. When initially filed by the customer, PayPal found that the charges were not covered by PayPal Purchase Protection as they found the charges to be authorized. The case was then filed as a dispute.
  We are unable to edit a transaction once a PayPal dispute has been filed. When a charge is being disputed, it is placed into a 'hold' status with PayPal. During this time, eForms does not have access to edit a transaction as PayPal is conducting its investigation for the active case dispute. 

  When the customer contacted us on September 25, 2023, we advised to contact PayPal directly to remove the dispute in an effort let them know that they would attempt to reach an agreement directly with the merchant (eForms). Only once a dispute is removed, eForms would once again gain access to editing the accounts disputed transaction. We advised further that if PayPal's investigation is closed before the dispute is removed, eForms must abide by the decision stemming from their investigation. The customer contacted us again on September 29, 2023, asking about the refund and we informed that the dispute case was still active in a HOLD status from our end. 

  PayPal notified eForms on October 2, 2023 regarding their case decision stemming from its investigation, and PayPal decided the case to be in eForms favor. Though we empathize with this customer regarding the situation, we had to abide by their case decision as it was closed before the dispute was removed.

  Attached is the customers activity log highlighting the dates of the Monthly Subscription activation and downloaded document(s) with the ** address of where the digital download was delivered (customers ** address). This ** address matches the ** address that was used during the customers live chat with our customer support team on September 25, 2023. A screenshot of the Premium Plan Disclaimer shown at checkout, our Terms of Use, and a copy of the email requesting the removal of the dispute, as well as PayPals notification of the case being found in eForms favor are also attached.
  

  
  

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our credit card was charged for a monthly rate of $39.99 just for signing up. WE DID NOT use the service and immediately CANCELED the account. We were surprised to see a charge on our credit card. This company has illegal and predatory billing tendencies and we intend to file a complaint with the ** office to look further. It appears from this forum that this is widespread. Stay away. Use other reputable companies instead.

  Business Response

  Date: 09/18/2023

  Hello,

  We are respectfully requesting that this complaint be removed as the person that filed it may have inadvertently listed it under eforms.com in error. We do not have a record of any registered customer accounts under the contact information provided by the complainant. 

  eForms.com also do not offer any services or products that cost $39.99, though some of our industry competitors do. 

  Thank you,

  *** - CCO

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20619351
  
  I am rejecting this response because: As shown on copy of credit card, the charges were attempted and blocked in the amount of *****. We did not have an account formally set up so we are not able to log in online to delete further attempts. An attempted MONTHLY charge from our discover card ending in **** was with exp date 11/26 was made on same day of complaint. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/20/2023

  Based on this complainant's response referencing a service plan price that eForms does offer and the billing details in question, I was able to locate an account that matches her most recent information provided.

  An account was created under just********************* and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period for new members, which was utilized to download a Manufacturing Contract titled "Yummy Jamaican Manufacturing Contract" on August 10, 2023. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring monthly charge begins until canceled per our Terms of Use. These terms are reiterated prior to the initial download when customers enter their billing information, and a confirmation email with the trial duration is sent at activation.
  
  Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication with our Customer Support Team relating to this account. The first communication relating to this account was when this ******************** complaint was filed on September 18, 2023, following the FAILED Monthly renewal payment collection attempt. I attached the activity log to this email for your records.
  
  I have since canceled the Monthly Subscription Plan under just********************* as of today, September 20, 2023, and eForms will no longer attempt to collect the past-due balance from September 18, 2023.
  
  Thank you,
  
  *** - CCO

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20619351
  
  I am rejecting this response because: Whilst it was prudent that they stopped all further attempts of our card being charged. It is important to note that we HAVE NOT received one single email from Eforms after our initial attempt to sign up for the service. We cant locate an email hence why we couldnt cancel online. By our recollection, we DID NOT proceed with a full membership and cancelled immediately. 
  

  Upon researching the company online, we gathered that we are hardly the first to have this issue and there are possibly HUNDREDS of similar complaints against Electionic Forms LLC. We believe that as a small business that rely on other businesses like eforms, we have a duty to report deceptive practices and as such we have filed a formal complaint with the ******* AGs office for them to review this company. 
  

  Their billing practices need to be audited at the very least. 

  Regarding this specific BBB complaint, we do not wish to request any further action at this time and is satisfied with eforms response. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a free trial. Sent email on August 17th 2023 to cancel the service. This was WELL within the window of 7days. We have a response from EForms with copy of email from them with links to their site in the email stating that the service was canceled. The request #******* from EForms support states it was canceled. Now August 24th we were charged for the service.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged by eforms for months for services I never requested.I have been caring for my mother for months and she just died. I am overwhelmed with sadness, financially strapped and I need help.Lastly I have an *** covered disability and ** of it I am only recognizing these charges now. Add that to caring for my mother since 11/22

  Business Response

  Date: 08/22/2023

  Though we recognize and empathize with this reviewers loss and personal situation, we respectfully request that this complaint be removed or amended.

  After researching our database, I was able to confirm that this reviewer registered an account with ********************** under the email address ******************** to activate a Monthly Subscription Plan on March 9, 2023. This plan comes with a 7-Day Free Trial for new subscribers, which was utilized to download a ************* Residential Lease Agreement. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial forms download when activating the subscription. We also provide the Free Trial duration timeline and cancelation instructions to the customer in their activation confirmation email.

  If theres no cancellation made within the trial, our system automatically sends a receipt notification of the charge and renewal following the trials conclusion and each month thereafter via email to the address on file. We accept cancelations via phone, email, live chat, or through the customers online dashboard directly. All customer activity is dated and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer until August 13, 2023. This reviewer filed a chargeback for her latest renewal fee on August 1, 2023, without any prior communication with our company previously. We processed a refund for the latest charge from July 17, 2023, and canceled her subscription immediately. 
  

  We emailed the reviewer at the time of cancelation and refund on August 1, 2023. On August 13, 2023, the reviewer contacted our Customer Support Team in response to our refund confirmation, saying she never signed up for her subscription. Our agents informed her of the activity and that the subscription was canceled and refunded due to her Chargeback filing. Ive attached the accounts activity logs to this complaint response as supporting documentation of her registration, activation, and lack of communication until we automatically canceled on August 1, 2023, due to the chargeback.

  Though we received no cancellation requests directly, I overrode our system as a professional courtesy. I processed an additional $39.00 refund ($78.00 total) upon receiving this BBB complaint due to the recent lack of activity on the account and the personal hardship of this customer. This is 2X our refund policy timeframe. I attached the account's transaction log showing these refunds. We ask that the customer allow 5-7 business days for the refunds to appear in her account.

  I can confirm the eForms subscription has been canceled as of August 1, 2023, and the account will not be billed again.

  Thank you,

  *** - CCO
  

  
  

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership 6/03/2023. I have the confirmation email to prove this & yet my bank debit card had still been charged thereafter- which also included overdraft fees of $35.00 each. I will be going to my back to report fraud as i did not owe you any money after 6/03/23. Which for some odd reason i have eforms on my statements yet ************** is what comes up

  Business Response

  Date: 08/09/2023

  We respectfully request that this complaint be removed, as the supporting evidence (screenshots) of the reviewer's cancellation confirmation emails are from an entirely different company than eForms.com. Her cancellation confirmation emails were sent from ******************, with which our company has no affiliation. 

  After researching our database, I was able to confirm that this reviewer did register an account with ********************** under the email address *************************** to activate a Monthly Subscription Plan on April 17, 2023. This plan comes with a 7-Day Free Trial for new subscribers, which was utilized to download a ********** ******* *********** ***** of ******** Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial forms download when activating the subscription. We also provide cancelation instructions to the customer in their activation confirmation email.

  If theres no cancellation made within the trial, our system automatically sends a receipt notification of the charge and renewal following the trials conclusion and each month thereafter via email to the address on file. We accept cancelations via phone, email, live chat, or through the customers online dashboard directly. All customer activity is dated and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer until receiving this complaint via the Better Business Bureau. Ive attached the accounts activity logs to this complaint response as supporting documentation.

  Though we did not receive any cancellation requests on the active eForms.com subscription, I canceled the subscription immediately upon receiving this BBB complaint. Due to the recent lack of activity on the account, I processed a refund for the two most recent charges on the account ($78.00 total), 2X our refund policy timeframe. We ask that the customer allow 5-7 business days for the refunds to appear in her account.

  As this customer seems to have had multiple subscriptions with various legal form companies, I recommend she check her bank statements and email inbox for all email addresses owned to confirm which companies she signed up with to avoid additional charges. The email address she listed in her complaint is not the email associated with her eForms account. I can confirm the eForms subscription has now been canceled as of today, August 9, 2023, and the account will not be billed again.
  

  Thank you,
  

  *** - CCO
  

  
  

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used eforms for a POA form I subsequently couldn't use. I cancelled within the seven day *free trial period. At the end of the month (7/29/23)I saw a charge of $39.00 on my bank card. I immediately called the "customer support" number. It is a bogus contact with all recordings for lifealert! I have made several attempts to reach a "live person," but to no avail. After stating that I was reporting the company to the appropriate authorities, I received an email stating they had no account connected to my email. This is obvious fraud and stealing people's money. FRAUD!!! PERIOD!! I want my money refunded and this "company" shut down! Why are they allowed to continue stealing?

  Business Response

  Date: 07/31/2023

  We are respectfully requesting that this complaint be removed or amended due to the inaccuracy of this reviewer's claims.

  After further research, I was able to confirm that this customer registered an account under the email address, ******************* to activate a Monthly Subscription Plan on July 19, 2023. This plan comes with a 7-Day Free Trial for new members which was utilized to download a ************ ******* *********** ***** of ******** Form. The terms of the subscription and free trial duration are listed in our Terms of Use as well as reiterated prior to the initial download, when activating the subscription. We also provide cancelation instructions to the customer.

  The customer registered a secondary account under ******************** on July 20, 2023, though no subscription was activated, and no payment method was ever entered. The customer sent an email to our customer support team from the YAHOO.COM email on July 20, 2023 at 5:51 PM EDT requesting to cancel the YAHOO.COM subscription. As our database is built off of email addresses, our support team informed the customer that they had not completed the registration process under that email and did not enter any payment information. They informed her there was no subscription to cancel. As there were no subscriptions associated with the YAHOO.COM account, our team deleted it in its entirety after receiving the customer's request.

  It appears this customer inadvertently created the original account and subscription under her GMAIL.COM address, as her activity log shows a direct ****** sign-in at the time of registration. She also made a "typo" when entering her name listed on the account, so the names between the two accounts did not match in a database search.

  The actual GMAIL.COM account's subscription was never canceled during the 7-Day Free Trial period, as she contacted us from her secondary account (YAHOO.COM).

  This customer simply created two accounts and when our support team informed her of the activity on the account she was contacting us from) she proceeded to threaten and talk down to our support team via email and live chat. Though we do not appreciate the manner in which this customer handled herself, I did cancel the actual subscription she activated under the GMAIL.COM account and processed a $39.00 refund back to her card, as she did not have any activity on the account following the end of the free trial. We ask that the customer allow 5-7 business days for the refund to appear back in her account.

  For clarification, we offer our forms for FREE as blank templates without having to register an account or enter any billing information. If a customer elects to utilize our form-filling software, that service comes with a premium plan. Customers do have the ability to obtain their form for FREE, even after utilizing our form-filling services, as our Monthly Subscription comes with a no obligations 7-Day FREE Trial for new members. All timelines of the subscription and 7-Day Free Trial are listed in our Terms of Use and on our Pricing page. They are reiterated prior to the initial download when entering their billing information.

  At eForms, all customer communication and activity are dated and time-stamped for quality assurance purposes. I can confirm that this customer never contacted our support team via phone at our support line: ************. If she called and received an automated message for "Life Alert," she was dialing an incorrect phone number. Our team is available for live phone support at our actual support line from 9 am - 9 pm, Monday through Friday, and 9 am - 5 pm, on Saturday and Sunday.
  

  Thank you,

  *** - CCO