Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eforms been charging me $39.00 everyday so far and I havent even downloaded a thing from them. It offers a 7day trial period and I tried to cancel my subscription and was having a problem with that. Finally customer service said they would have it canceled which they ended up charging me everyday instead of cancelling. Everytime I try to contact them they put me on hold hang up or never respond back to me. There a scam. Dont use them. They will steal your money I promise.

  Business Response

  Date: 10/19/2022

  eForms provides numerous options for customers to obtain our forms at no cost. Our forms are available for FREE, as a blank template, without registering for an account or submitting any personal or billing information. Users can also create their forms utilizing our form-filling software (a premium service) at no cost, as we offer a free trial for all new customers under our Monthly Subscription Plan. This customer's account was created and used to sign up for the Monthly Subscription. The plan utilized the 7-Day Free Trial period to download multiple forms on September 29, 2022. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/MONTH begins until canceled per our Terms of Use. The terms of the subscription and trial are reiterated prior to the initial download when the customer enters his/her billing information. Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard.

  All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer following the end of her trial period until October 10, 2022, when the customer canceled her subscription directly via her account dashboard. This cancelation occurred after the end of the 7-Day Free Trial which ended on October 7, 2022. As there was no cancelation made within the trial period, the initial (and only) $39.00 charge was issued to her payment method on file on October 7, 2022. She had access through the end of her billing cycle ending on November 7, 2022, as she paid for the month,

  The customer emailed our Customer Support Team yesterday, October 18, 2022, claiming that we were charging her account "everyday," though that claim is inaccurate. The single and only charge on the account was from October 7, 2022, as there was no cancelation made within the trial period. Our customer support agent informed the customer of the activity on the account and explained she was billed the $39.00 fee on October 7, 2022, as there was no cancelation made within the trial. Attached to this response you will find the account's activity log showing the subscription registration, the download activity, the end of the trial period on October 7, 2022 (and subsequent single $39.00 charge), and the customer's account sign-in and cancelation on October 10, 2022, after the end of the trial period.

  After receiving this BBB complaint and reviewing this customer's account, I see that there has been no download activity on the account following the initial charge. Though there was no cancelation request made during the trial period, I processed a $39.00 refund for the single charge from October 7, 2022, back to the customer's payment method on file. We can confirm the subscription is canceled immediately as of today, October 19, 2022, due to the refund issued. The account will not be billed again. We are respectfully requesting that this complaint be removed based on the inaccuracy of the claim and misrepresentation of our billing schedule. We have provided evidence of this customer's activity, as well as, refunded the customer per their request as a professional courtesy. I have also attached the account's transaction log showing the only $39.00 charge from October 7, 2022, and the full refund issued today, October 19, 2022.

  Thank you,

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