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Business Profile

Credit Union

Suncoast Credit Union

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suncoast Credit Union has 83 locations, listed below.

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    Customer Review Ratings

    1.48

    Average of 82 Customer Reviews

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    Review Details

    • Jay S

      Date: 05/07/2024

      I recently had the pleasure of being helped at your credit union in ******************** by ******************************* I cannot tell you how much of a pleasure it was doing business with her she was very thorough and nice she explained everything and answered any questions I had very professional and well-mannered woman I would do business with her anytime thank you very much, yours truly *********************

    • PAUL K

      Date: 04/22/2024

      While waiting in line to cash a check i overhear a conversation between a woman and the concierge. The woman says she "only wants to cash a check" and the concierge explains that she has to go to the window for that, which is the line I'm standing in. After waiting for another 5 min, when it is my turn to be waited on, the concierge tells the woman, "I will help you" and the concierge goes to the **********************, and asks her to process the transaction for the lady waiting instead of helping the next in line. When i approach the window and ask do i need to wait in line or if the concierge can skip the line for me, the concierge shows me the personal ID of the woman who was helped out of turn, in front of me, and says, "look at her, she is old." I inform the concierge that i am a business owner with two young children, that like this woman, I am attempting to also cash a check and that they should treat customers fairly. She disagreed and said "come on sir, she is old." I said ok fine, i want to close my account and then was escorted to an office by two women who closed the door and started aggressively asking me questions. "Why didnt you ask what was going on before closing your account" and "why are you making a big deal" I responded that i was discriminated against, which is against the law for a reason, and I want to take my business elsewhere. The manager moved closer to me, stood over me, wearing her sportcoat and a very serious face and told me that she "is personnally offended that i said i was discriminated against." As she was a hispanic woman, I took this to mean that she feels that as I am a white man, I am not allowed to complain about being mistreated under the law. I told her that closing the door, physically approaching me, and holding my ID and my personal space as hostage while she yells how offensive i am, is threatening me in response my verbally expressing valid customer complaint. I asked her to open the door and proceed with closing my account.

      Suncoast Credit Union

      Date: 05/07/2024

      This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union. Thank you for taking the time to speak with ***, Director of ************** Operations on May 7, 2024. We have confirmed that you were satisfied with the current resolution and did not require further discussion during the time of the call. If you should have any additional questions or concerns,please feel free to contact *** at, ***********************.

    • Faith K

      Date: 04/19/2024

      My very first time trying 2 weeks to make my car payment early.The mobile app is totally and completely b******* I got absolutely no information. They're asking me for pin numbers. I've never received. I called to get instructions on how to make a frigging payment and get insulted. By some named woman ***** who acts as if this was her personal business, insulting. I wished to God. I had never gotten with this fricken, Credit Union, I'm definitely going to see how I can get my s*** refinance with A different finance Institution.Regrets.

      Suncoast Credit Union

      Date: 04/25/2024

      This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. We received your Better Business Bureau (BBB) review and attempted to connect with you via email on April 22,2024. Should you wish to discuss your concerns further, please feel free to contact me directly at ********************** or by replying directly to the email sent.

    • Lorene H

      Date: 04/02/2024

      Member since 1977, multiple accounts, mortgage loan, and former employee. I will be closing my account due to the changes in *** processes. As example, a deposit to my savings account was going to have a seven day business hold on it. I deposit this same check every month for more than two years. Today, *** requires a hold. I called and spoke to the *** Team with no response.Yesterday, a check drawn on *** being deposited into my *** account was returned to me since they felt the signature did not look right to the teller taking the depost. I was told to get another check from the *** member for me to deposit. Again, this is the same deposit I have been making monthly for more than five years. After speaking with the *** Team, I brought the check into the Hillsborough Avenue (near Hard Rock) location and deposited it without any problems.This is a waste of my time to have to bring things in person or have "HOLDS" placed my funds in excess of what the traditional requirements are for banks/credit unions (industry standards).If ***'s goal is to retain their long time customers, this is NOT the way to achieve this goal. I have options and on my way out the door. Lastly, these last two experiences this week have been a recent change in the way *** operates, which have not been communicated to their customers. As a long time customer, this treatment is unacceptable. Good luck to you ***.

    • Cherie R

      Date: 03/30/2024

      I was a victim of identity theft that affected my acct. I had a login to my phone from *******, which I have proof of. A scam company accessed my acct with my id and password, deposited a fraudulent check into my acct and withdrew the money before it was deemed fraudulent. Suncoast held me responsible, even though I offered to provide proof of the goin to access my phone and all documentation I had, and proceeded to cancel my acct. they did not even care to see my proof. On another occasion, I had a family member do a bank wire to me. The bank questioned the deposit. When I went to the branch to find out what the problem was, they questioned the *** of the transaction being the *** it was and why I would need someone to send me that *** of money. They then questioned my former last name, which was *********. The employee whom I was on speaker phone with at the branch with another employee present, said to me. Do you know how many people with that last name are on the terror watch list? So yes, I will ask you all the questions about this transaction that I want. I could not even believe what I was hearing. I am certain this phone call was recorded and I also have that employees name. I am researching whether to file charges for discrimination against that employee and the bank itself. They had also restricted my account after I made some cashapp transactions. They do not offer Zelle so using cashapp was my option to help my kids at college. I also had a friend, who was also a member, try to do a member to member transaction. They blocked that also. Find a different bank. I have been treated horribly! They have no intention of protecting you as a customer and client. They are only concerned with protecting themselves.

      Suncoast Credit Union

      Date: 04/22/2024

      My name is ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. We partnered with our *************** team to review this matter further. Their team attempted to contact you on 04/12/24 at the phone number on file; however, they received no response. Due to the high-risk activity on the account, the account is to be closed and is not eligible for reopen. If you have any additional questions or concerns, please feel free to contact our ****************** directly at ************.

    • Julitza G

      Date: 03/18/2024

      I have been a member since 2016, and while it had it benefits now I am considering closing my account. My account seems to have been locked, unable to access mobile wallet or call to check balances. They offer no options afterhours. Their website states they open Monday at 7am. When I call it tells me to leave a voicemail. They clearly don't care about customers what type of business is not open on its posted time. God forbid someone has an emergency. This is unacceptable for a bank.

      Suncoast Credit Union

      Date: 04/18/2024

      This response is being provided by ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union. We received your Better Business Bureau (BBB) complaint regarding your account and attempted to connect with you via email on March 21,2024. Should you wish to discuss your concerns further, please feel free to contact me directly at ***********************.

    • bridgette w

      Date: 03/13/2024

      Credit Union Reporting inaccurate to credit bureaus. Credit union restricting certain accounts and will not rectify. Authorized user on spouse, I attempted to remove myself from Spouse account. Per staff it was acceptable later to find out, I was not removed,

      Suncoast Credit Union

      Date: 04/01/2024

      This response is provided by ***** (ID ***** Senior Member Escalation Analyst with Suncoast Credit Union. We have reviewed your concerns further and a formal response was mailed to the ** Box on file. Should you have any questions, please contact me directly at ***********************. 

    • yasonarys r

      Date: 02/28/2024

      no le recomiendo este banco a nadie ,tienen un servicio a el cliente pesimo y las targetas de creditos no las reportan a los buros de credito ,en mi experiencia y la de mi esposo son pesimos ,piensen antes de sacar una targeta de credito con ellos

      Suncoast Credit Union

      Date: 03/05/2024

      My name is ********, Senior Member Escalation Analyst with Suncoast Credit Union. Your BBB Review was shared with the ********************** for review and handling. We confirmed that your credit cards not reporting is a known issue that we are diligently working on resolving with the credit bureaus. Once this has been fixed, the necessary updates will be made. We ask for your patience and understanding while we work to resolve this issue. We welcome the opportunity to discuss this matter further, feel free to reply to the email sent to you or contact me directly at **************************** should you have additional concerns.

      Suncoast Credit Union

      Date: 03/05/2024

      My name is ********, Senior Member Escalation Analyst with Suncoast Credit Union. Your BBB Review was shared with the ********************** for review and handling. We confirmed that your credit cards not reporting is a known issue that we are diligently working on resolving with the credit bureaus. Once this has been fixed, the necessary updates will be made. We ask for your patience and understanding while we work to resolve this issue. We welcome the opportunity to discuss this matter further, feel free to reply to the email sent to you or contact me directly at **************************** should you have additional concerns.

    • Tracy H

      Date: 02/14/2024

      I am unable to access my accounts. My debit card expired and was never sent out to me over 1 month ago.. After phone calls today lasting over an hour, they refuse to expedite it to an address via **** I asked to speak to a supervisor, they said there was none and I could send an email to the general email. I have no way to access the funds as we are in ** and there are no Suncoast credit unions. They refuse to send via *** to an address nor provide me an escalated name, address or phone number.

      Suncoast Credit Union

      Date: 02/21/2024

      My name is ****** (ID ****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Your Better Business Bureau (BBB) review was shared with our team for further review. We welcome the opportunity to discuss this matter with you and can be reached at *********************** or by replying directly to the email you received. We look forward to hearing from you!

    • Carol A. T

      Date: 02/13/2024

      Suncoast is not user friendly. I have been on the phone with a cust. svc. rep who was trying to explain how to make a payment on my credit card using a debit card from another C.U. Could never pull up the site she told me to: www.suncoastcreditunion.com, when I did that I did not get the same page she was describing. Unbelievable. I make all my payments on line, but Suncoast I've always had to take a check into the branch. Can you just simplify this process??? Like other businesses??

      Suncoast Credit Union

      Date: 02/20/2024

      My name is ******** (****), Senior Member Escalation Analyst with Suncoast Credit Union. Your BBB Review was shared with the ********************** for review and handling. We understand you may have been trying to complete your credit card payments online using a different financial institution. You may access our ******** services by visiting ***************************************************** on the link under other institution and then proceed to follow the prompts. We have also sent these details to you via email at the email provided. If you would like to discuss this matter further or if I can be of any further assistance, feel free to contact me directly at ****************************.

    Suncoast Credit Union is NOT a BBB Accredited Business.

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