Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My most recent contact with this firm occurred near the end of Mar. 2025; I provided all information requested and spoke with a couple of representatives, mostly ******* ******, several times.However, Mr. ****** and I had two appointments to speak on the phone to finalise the specifics of my arrangement to negotiate down my debts. Both times, Mr. ****** not only failed to ring, as he had promised to do, but 1. gave me a lame excuse for failing to do so (like being on another call, which should not have prevented him from texting or emailing me to reschedule); 2. expected me to be available at a time specified by him, but not necessarily convenient or even feasible for me. AS well, though he referred to materials we were to review together, he never sent me ******** a result, I no longer wish to work with this firm, who clearly does not respect my time or take their obligations seriously; I've communicated this to Mr. ****** but am concerned that they'll keep contacting me, as they have other past customers, and/ or fail to dispose of my data securely.

  

  Business Response

  Date: 05/08/2025

  After further investigation and looking into the communication between the specialist and the client we do see there were scheduling issues. While we do our best to make schedules work we do see the specialist did have to move the appointment which was communicated to the client ahead of time.  Also there is a text from the specialist trying to get a better time but the client did not answer until the next day. In addition we do have the email where the specialist sent out the information requested and the answer from the client. We are sorry that we were not able to make the client's schedule work and have placed this client on the *** list as requested. We have confirmed that no attempt to contact the client has been bad since then. 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23197553
  
  I am rejecting this response because I did not receive any communication re: rescheduling the appointments in question; each day when I was due to hear from the "Specialist," I  kept an eye on my phone around the scheduled time but did not hear from them; when I followed up to find out what had happened, I only got excuses, but no mention of any attempts to reschedule.

  I also, as before, demand that this "business" shred or otherwise securely dispose of any personal information they may still have on me (name, address. *************************************** and not contact me again.

  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 05/27/2025

  The client was already previously placed on our DNC list and has not been contacted since then. We have also gone ahead and deleted all information for this client

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbodebt will not stop calling after I use online services to apply for cc or loans.********************** relief is the same.I have had to change phone carriers and phone numbers resulting in loss of connections, jobs, bills are not paid as a result of those companies tacking on charges and interest as a result of this, and I have had a lot of unnecessary stress from all of this harassment which is also preventing me from obtaining and keeping a sustainable income.

  

  Business Response

  Date: 05/08/2025

  After further investigation this client was placed on our *** list as of 04/07 and has not received any attempt of communication since 04/05/2025. We only have 3 attempts after they submitted a form for information and then nothing after seeing that they are on the *** list

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo Debt keeps calling me from all different types of numbers coming from ******* (********, **********, **********, and ******) all hours of the day starting 7 am and going 9pm and beyond. I have verbally told them to stop calling but that isn't working. I never signed up for their services. This appears to be an ongoing issue and it needs to stop.

  

  Business Response

  Date: 04/07/2025

  After further investigation it looks like you set up an appointment with us for 03/25 but we missed you. There are a few attempts to reschedule your appointment however it looks like you did not answer therefore we did not get a request to place you on our DNC list. We have now added you to our DNC list and no further contact will be attempted.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally notify you that your company is in violation of Missouri Statute ********, which prohibits unwanted telemarketing calls to individuals who have explicitly requested to be removed from a call list. Despite my clear request to be removed, I have received four additional phone calls from your company regarding a hardship loan, which I neither need nor wish to ********* is my understanding that under Missouri Statute ********, you are required to cease such communications once a removal request is made. Furthermore, your failure to address this matter via email or any other means has left me with no alternative but to take legal ********* this time, I am offering your company an opportunity to resolve this issue outside of court. I am seeking $2,500.00 in restitution, which I consider a fair amountrepresenting 50% of the potential damages I could seek in a lawsuit. Should I be forced to file suit, I will pursue the full amount, which will include compensation for the emotional distress caused by your unsolicited phone calls as well as attorneys fees.I have substantial evidence supporting my claim, including voicemails, phone records, and other relevant documentation, which I am prepared to present should legal proceedings be necessary.I would prefer to settle this matter amicably and avoid the time and expense of litigation. Therefore, I request a prompt response to this letter. If I do not receive a reply within 7 days, I will have no choice but to initiate legal action.Thank you for your immediate attention to this matter.

  

  Business Response

  Date: 03/20/2025

  Good Afternoon!

   

  We are currently in the process of investigating this issue as we do not have the clients information anywhere so far. If we were able to have the number he got calls from that might help us determine if the client has us confused with another company.

   

  Thanks

  

  Business Response

  Date: 03/21/2025

  We are currently in the process of investigating this issue as we do not have the clients information anywhere so far. If we were able to have the number he got calls from that might help us determine if the client has us confused with another company.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23026083
  
  I am rejecting this response because the business specifically requested phone numbers. Additionally, I attempted to attach a voicemail that clearly references the business name; however, the BBB does not accept the file type. I am happy to provide the voicemail upon request. If you would like to receive it, please provide me with an email address. My previous offer still stands, as the business has voluntarily communicated with me.

  
  The phone numbers from which I have been contacted are as follows:
  ************** (Three Times)
  ************** (Once)
  ************** (Once)
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/31/2025

  We have reviewed Mr. ****** s complaint and we appreciate his concerns. However, TurboDebt has no record whatsoever of placing, authorizing or directing any outbound calls to Mr. ******* phone number.  ******************* do not have any record of Mr. ****** s contact information including his name, email, or phone number.  
  
  Mr. ****** s provides no documentation or information that we contacted him in his complaint to the BBB, which is because we didnt contact him at all. Had Mr. ****** s purchased anything on any calls he has said he received from TurboDebt, he would not have been provided any goods or services from our company, nor would we have benefitted from such a purchase at all because, again, we did not call him or direct any others to call her. There is absolutely no nexus between Mr. ****** s and TurboDebt. As such it would be both unfair and against BBB policy to post his complaint on our BBB webpage profile. Because of this, we request the BBB remove this complaint from our companys BBB profile.

  

  Business Response

  Date: 03/31/2025

  We have reviewed Mr. ****** s complaint and we appreciate his concerns. However, TurboDebt has no record whatsoever of placing, authorizing or directing any outbound calls to Mr. ******* phone number.  ******************* do not have any record of Mr. ****** s contact information including his name, email, or phone number.  
  
  Mr. ****** s provides no documentation or information that we contacted him in his complaint to the BBB, which is because we didnt contact him at all. Had Mr. ****** s purchased anything on any calls he has said he received from TurboDebt, he would not have been provided any goods or services from our company, nor would we have benefitted from such a purchase at all because, again, we did not call him or direct any others to call her. There is absolutely no nexus between Mr. ****** s and TurboDebt. As such it would be both unfair and against BBB policy to post his complaint on our BBB webpage profile. Because of this, we request the BBB remove this complaint from our companys BBB profile.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a appointment to speak with someone (I dont remember the date) we talked and he couldnt help (no issues there I understand) but now I keep getting calls even though Ive already spoken with someone and got it handled, is there a way to stop the calls if its resolved, i work late at night at the hospital and cant have my phone ringing every second

  

  Business Response

  Date: 03/20/2025

  We have place the client on the *** list they will no longer receive any type of communications from us 

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is illegally running paid ads using our proprietary videos and our name. They must stop using our video and our name immediately before we pursue legal action against them.

  

  Business Response

  Date: 01/20/2025

  After further investigations this compliant is from a company and does not have anything to do with us directly. This is a third party and not us. We request that this review be taken down. However we are in contact with them directly to let them know this 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo Debt called ***** times a day even though I have them blocked. They are able to get through. This is a major disturbance and I would like for them to STOO. I HAVE NEVER ASKED FOR THEIR ASSISTANCE.

  

  Business Response

  Date: 01/20/2025

  After further investigation it looks like an appointment was made for 01/02/20205 under this name and phone number. We did attempt to contact the client and it looks like no DNC request was made. We have placed this client on our DNC list and no further contact will be made.

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo Debt keeps calling me from all different types of numbers all hours of the day starting 7 am and going 9pm and beyond. I have verbally told them to stop calling, REPEATEDLY to which they just get snarky or straight up laugh in my face and call even more. I never signed up for their services and surely never would due to the non-stop harassment. This appears to be an ongoing issue with this company and I want to know why ***** will stop them. This needs to stop immediately

  

  Business Response

  Date: 01/13/2025

  After further investigation we received a request with this clients phone number on 01/07/2025 We attempted to contact this client a few times until on 01/11/2025 they answered the phone and requested to be placed on our DNC list which was done the same day and no further contact was attempted.

• Initial Complaint

  Date:01/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo debt keeps calling my number at least 30 times a day. I even tried blocking which doesn't help.

  

  Business Response

  Date: 01/13/2025

  After further investigation this client has never requested to be placed on our DNC list. We have gone ahead and done so to ensure no further communication .

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company called TurboDex.Receiving multiple calls per day about my application. I have never filled out an application for this company. I have never visited the website. I have never spoken to one of their employees. I have never applied for debt relief to any company ever. I had never heard of them prior to these harassing phone calls. I have never been a client.

  

  Business Response

  Date: 12/30/2024

  After further investigation it looks like a form was filled out with this client's phone number on 12/21/2024 at 9:44am. We have placed this client on our DNC list and they will not receive any further communication.