Complaints
Customer Complaints Summary
- 85 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past month I have been getting calls 4-6 times per day from this company Turbo Debt claiming they are responding to my application. I NEVER filled out any application and just want the calls to stop. If I block one number two replace it. I can tell you if I ever needed a debt consolidator I would NOT use this company.
Business Response
Date: 12/22/2023
Thank you for reaching out and expressing your concerns about the repeated calls you've been receiving, referencing an application supposedly filled out with our company. We understand the frustration this may cause.
I want to assure you that our communication process relies on information provided through online form submissions. However, it's possible for inaccuracies to occur when individuals fill out forms with incorrect details, such as phone numbers. Unfortunately, this can result in calls being made to individuals who haven't intended to engage with our services.
Upon investigating your file, it appears that there might have been an online chat initiated using your information. Please understand that we take data privacy seriously and aim to maintain the accuracy of the information we use for contacting individuals. If there has been any confusion we sincerely apologize for any inconvenience caused.
In response to your concern, we have taken immediate action. Your information has been promptly placed on our internal Do Not Call (DNC) list to prevent any further communication from our end. We respect your preference not to be contacted by our company and assure you that your request will be honored.
If you have any further questions or concerns, please feel free to contact our customer service team directly at . We are committed to resolving this matter and ensuring your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to address your concerns.Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Telephone Harassment. This company calls incessantly from multiple spoofed numbers. They realize people are blocking their annoying repetitive calls so they use the shady practice of falsifying the information that shows up on your caller ID to try to trick people into answering. I don't even know how they got my number. My number is registered with the National Do Not Call List.Business Response
Date: 12/22/2023
Thank you for bringing this matter to our attention. After conducting a thorough review of our records, it appears that your contact information might have been provided through an online form submission. As per our records, it seems that there was a form completed online, which authorized us to contact you.
It's important to note that while your number is registered with the National Do Not Call (DNC) List, there are instances where individuals, by voluntarily submitting their details via online forms, inadvertently authorize companies to initiate contact.
However, your satisfaction and comfort are our priorities. As a result, we understand and respect your wish not to receive further communications from our end. To ensure that your preferences are honored, we will immediately place your number on our internal Do Not Call list. This step will prevent any future communications from our company.
We sincerely apologize for any inconvenience this may have caused. Rest assured, we have taken the necessary measures to ensure your number is no longer contacted by our organization.
If there's anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly.Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Beginnig Thursday, October 26, 2023 and every subsequent business day since, I am called multiple times a day from different phone numbers by this business. They leave a prerecorded message regarding calling them about my appilcation. I have never filed an aplication or have had any business dealings with this company. They are harassing me.Business Response
Date: 12/22/2023
Dear *****,
After further investigation we believe this is meant for another company has we do not have any of your information in out database. We do not have your phone number nor your email on file. If you still believe that you have the right company please reach out to us at ******************************** and provide any alternative phone numbers or emails that might be on file. Thanks
Initial Complaint
Date:08/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I am an unemployed 17-year-old teenager who never had a job. A few months ago, the financial consultant TurboDebt company began calling my number, which I always declined. Then, a voicemail is sent regarding my application, which I have never done. This persisted since then, each call has a different number. The location would sometimes read as "*******" or "**********" if I remember correctly. Also, it's always the same woman named ******** or at least other spelling alternatives. Is there an explanation for this? I do not want to be contacted any further.Business Response
Date: 09/05/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 08/23/2022 at 4:39 pm, a form was indeed filled out by ******* through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed ******* on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Initial Complaint
Date:08/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** from Turbo Debt calls multiple times per day on different numbers leaving voicemails even after I have blocked the numbers. Ive never had any affiliation with this company and am tired of being harassed.Business Response
Date: 09/05/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 12/01/2022 at 12:30 pm, a form was indeed filled out by ******* through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed ******* on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Customer Answer
Date: 09/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continually calls me even after repeated attempts asking them to stop. They also, spoof local numbers when contacting me. I've blocked over 10 different local and out-of-state numbers with no success. My number is on the national DNC registry. Further, I have never contacted this company in any fashion about the product(s) or service(s). I am pretty sure my information was just sold to them but they are legally bound to stop calling/harassing me when asked to and also per the national DNC. I am within my right to *** and/or file legal motions but would like them to just leave me alone and thus, this complaint.Customer Answer
Date: 08/23/2023
Complaint ID: ******** was logged incorrectly to what I selected in the information gathering process... answer I gave to the Desired Settlement drop-down box was No Further Contact. Please correct this and notify me.Customer Answer
Date: 08/23/2023
Sorry about my misunderstanding. Please see the attached item - I want the Nature of Complaint changed from "Repair Issues" to whatever is more congruent to my claim.Business Response
Date: 09/05/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 11/23/2022 at 12:46 pm, a form was indeed filled out by ***** through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed ***** on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Customer Answer
Date: 09/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keeps calling from multiple numbers about an application Ive never filed. Ive never even heard of this company. Its borderline harassmentBusiness Response
Date: 08/22/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 03/23/2022 03:38 PM, a form was indeed filled out by ***** through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed **********;on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Initial Complaint
Date:08/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me 3-5 times a day claiming I filled out an application with them. I've never filled out an application nor have I ever owned a business.Business Response
Date: 08/22/2023
Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 02/08/2023 04:41 PM, a form was indeed filled out by **** through one of our channels of communication.
We do understand that sometimes these events are mistakes and therefore placed **********;on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.Customer Answer
Date: 08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling me every day from different numbers, leaving me voicemails. I just want them to stop calling me. I have unknown numbers automatically sent to my voicemail, because I get spam calls multiple times a day. I just want to be placed on a DNC list and be done with it.Business Response
Date: 08/16/2023
Dear BBB,
Upon investigation, we found that there was an a form filled out on 12/18/2022 09:51 AM that has this phone number on fill. We have placed this client on our "Do Not Call" list therefore no further communication attempt will be made on our part.
Thank you for bringing this to our attention.
Sincerely,
Turbodebt TeamCustomer Answer
Date: 08/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
keep getting calls saying this is response to something I filed out, never did. Calls are constant, several times a day, go right to my voicemail. I want it to stop. immediately.Business Response
Date: 08/16/2023
Dear BBB,
Upon investigation, we found that there was an a form filled out on 06/12/2023 06:18 PM that has this phone number on fill. We have placed this client on our "Do Not Call" list therefore no further communication attempt will be made on our part.
Thank you for bringing this to our attention.
Sincerely,Turbodebt Team
Customer Answer
Date: 08/16/2023
This is a lie about a form being filled out but I will accept this as long as no one calls me again.
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