Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keeps calling from multiple numbers about an application Ive never filed. Ive never even heard of this company. Its borderline harassment

  

  Business Response

  Date: 08/22/2023

  Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 03/23/2022 03:38 PM, a form was indeed filled out by ***** through one of our channels of communication.
  
  We do understand that sometimes these events are mistakes and therefore placed **********;on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.
  

• Initial Complaint

  Date:08/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call me 3-5 times a day claiming I filled out an application with them. I've never filled out an application nor have I ever owned a business.

  

  Business Response

  Date: 08/22/2023

  Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 02/08/2023 04:41 PM, a form was indeed filled out by **** through one of our channels of communication.
  
  We do understand that sometimes these events are mistakes and therefore placed **********;on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me every day from different numbers, leaving me voicemails. I just want them to stop calling me. I have unknown numbers automatically sent to my voicemail, because I get spam calls multiple times a day. I just want to be placed on a DNC list and be done with it.

  

  Business Response

  Date: 08/16/2023

  Dear BBB,
  
  
  Upon investigation, we found that there was an a form filled out on 12/18/2022 09:51 AM that has this phone number on fill. We have placed this client on our "Do Not Call" list therefore no further communication attempt will be made on our part.
  
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Turbodebt Team

  Customer Answer

  Date: 08/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  keep getting calls saying this is response to something I filed out, never did. Calls are constant, several times a day, go right to my voicemail. I want it to stop. immediately.

  

  Business Response

  Date: 08/16/2023

  Dear BBB,
  
  
  Upon investigation, we found that there was an a form filled out on 06/12/2023 06:18 PM that has this phone number on fill. We have placed this client on our "Do Not Call" list therefore no further communication attempt will be made on our part.
  
  
  Thank you for bringing this to our attention.
  
  Sincerely,

  Turbodebt Team

  Customer Answer

  Date: 08/16/2023

  This is a lie about a form being filled out but I will accept this as long as no one calls me again.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from this company and have never filled out a form or otherwise given them my contact information. They call me every single day, multiple times a day to the point where I feel harassed. I have tried blocking the number, but they just call from a different one. I just want them to stop!

  

  Business Response

  Date: 07/27/2023

  Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 06/28/2021 at12:28am, a form was indeed filled out by ****** through one of our channels of communication. It also seems that ****** had gone into one of our Livechat sessions therefore reopening communication.

   

  We do understand that sometimes these events are mistakes and therefore placed ****** on our DNC list. If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.
  
  

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business keeps calling and calling from different numbers. They say it's regarding my application which I did not ever fill anything out and never heard of this company before the nonstop spam calls. I received sometimes 3 or 4 calls a day from different numbers leaving an automated message. I block the numbers and they continue to call from different numbers.

  

  Business Response

  Date: 07/27/2023

  Upon receiving the complaint, we immediately launched a thorough investigation into the matter to understand the concerns raised by the complainant. Our investigation revealed that on 06/23/2023 at 8:14 am, a form was indeed filled out by ****** through one of our channels of communication.

  In response to this incident, we have taken the necessary steps to ensure such occurrences are avoided in the future. We have immediately placed ****** on our "Do Not Contact" (DNC) list to prevent any further communications from our company.

   

  If there are any additional concerns or issues that the complainant would like to bring to our attention, we encourage them to reach out to us directly.

   

  Thank you for bringing this matter to our attention, and we appreciate your ongoing efforts to promote fair and honest business practices.

  Customer Answer

  Date: 07/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also, no form was ever filled out by me at any time. Just and fyi for the business. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rep *** was very passive aggressive in the way he demanded my personal information, when I stated I didn't feel comfortable disclosing certain personal; info as my SS# or Banking info he proceeded to get mad , I stated to him before I give you my bank info can you send me the paperwork to review via my email while we are on the phone to review exactly what i am getting myself into before relinquishing my bank info for a payment to be taken out right away on the 30th of June 2023. he proceeded to say nothing in life is free , i dnt want nothing for free but not going hand over my bank info over phone without reviewing the contract or necessary paperwork to make sure i am in agreement with all the terms within that contract. *** got mad & hung up the phone on me . I must say the lack of professionalism, poor customer service this rep provided definitely made me feel like I just dealt with a scammer. Its sad to say but with all the scams currently going on the consumers have the right to be hesitant when proving personal info over the phone , especially if they are refusing to send you the documentation requested while you are both on the phone , in the event i had questions on anything within that contract that i had to E-sign. I just wanted him to assist me & clarify whatever doubt I made of had. Instead he disconnected my call like a 3yr old child with a tantrum that didn't get what he wanted. Worse experience ever . I would make sure to leave my review on every social media avenue , yelp etc. to make sure no one else has this horrible experience. VERY questionable when they refuse to send you the paperwork to review but expect you to E-sign them But not until you give them all your personal banking information.

  

  Business Response

  Date: 06/28/2023

  Dear BBB,

   

  After carefully listening to the recorded call between our representative and the client, we understand their frustration and would like to provide our findings. We acknowledge that our representative made multiple attempts to explain the process and requirements for generating the contract. They genuinely tried to convey that without the necessary information, we were unable to generate the contract.
  
  Furthermore, our representative emphasized that once we had obtained the required information, the contract would be promptly sent to the client for their electronic signature. Additionally, they explained that they would go through the contract together over the phone, ensuring that all terms and conditions were thoroughly understood before signing.
  
  We would also like to address a specific point that was raised in the complaint. When the client expressed their uneasiness, our representative promptly responded by offering assistance in the form of providing multiple review sites and scheduling a follow-up appointment. This was intended to give the client ample time to conduct their own research and make an informed decision without feeling rushed or pressured. We would like to bring attention to a specific moment that occurred toward the end of the call. As the complainant continued to speak over our representative, our representative, displaying professionalism and courtesy, kindly wished her a great day and concluded the call.
  
  We would like to extend our heartfelt apologies to the client for any inconvenience they have experienced. Their feedback is invaluable to us as we strive to enhance our services and provide a positive customer experience. Considering this situation, we would like to offer the client the opportunity to revisit the matter and address any outstanding concerns. Our customer service department is dedicated to providing the necessary information and support, ensuring the complainant's needs are met and their satisfaction is restored.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/23 I was contasted regarding debt relief which was a joke because they tell you to stop paying your bills and let them go to collections!! Also they informed me they would do a soft pull on my credit and that it would not effect my credit score-- a blatant lie as they went through my full credit report with me and my score fell 22 points!!I'm on hospice and disabled at my home and both my husband and younger son have passed this should be considered a type of elder abuse!!

  

  Business Response

  Date: 06/06/2023

  Hi there, 

  First of all, I want to apologize for your experience with TurboDebt. We take pride in being transparent and finding tailored debt relief programs for our clients. We would appreciate it if you could reach out to ** directly so that we can learn more about who you spoke with, and what happened during your conversations. Please contact ** at ****************************** and we will do our best to make things right.

  Best,

  ***

  Customer Answer

  Date: 06/09/2023

   
  Complaint: 20137526
  
  I am rejecting this response because: I have emailed them at the email they gave me with no response and I would prefer for my communications to be through the bbb from now on!!
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/14/2023

   

  Dear Charlet ,
  We take customer concerns seriously and appreciate the opportunity to address the matter. After conducting a thorough investigation into your complaint, we have determined that there seems to be a misunderstanding regarding the nature of the credit inquiry. Our records indicate that we did not perform a hard pull on your credit without authorization, as you have stated in your complaint.
  
  During our review of the matter, we found a detailed record of the phone call between you and our representative on 05/28/2023. According to the call transcript, you expressly authorized a soft pull of your credit information to assist in processing your application. A soft credit inquiry is a routine procedure that does not impact your credit score and is commonly used for pre-qualification or informational purposes.
  
  It's important to note that if we had indeed performed a hard pull on your credit, it would be visible in the "Hard Inquiries" section of your credit report. We encourage you to review your credit report to confirm that there are no unauthorized hard inquiries made by any other party.
  
  We genuinely value your business and appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to TurboDebt in search of credit card relief. After speaking with ************************* via phone, he requested to run my credit and when I inquired about the possible impact on my credit score he told me it would not be a concern, and proceeded to ask for my SSN. I declined providing it over the phone, but said I would be happy to review an application and provide it online or via email. He then told me I better get used to providing my personal identifiable information over the phone and sent me an email with links to their ****** reviews and Consumer Reviews website. When I continued to decline, he became extremely pushy, speaking over me and raising his voice, despite my repeated communication I wouldnt provide a SSN over phone and hung up the call on **** no longer wish to be contacted by this business due to the disrespect. A legitimate business would not require I provide PII via phone.

  

  Business Response

  Date: 03/24/2023

  Hi Cierra,

  First of all, we want to apologize about your experience with this representative. This behavior is absolutely unacceptable, and does not represent who we are or the values of our company. We would never train our representatives to talk this way, and the last thing we want is for any potential client to feel anything other than respected and supported in their journey to becoming debt free. Unfortunately, legitimate businesses, including ours do often require personal information over the phone in order to assist clients, however the way this representative dealt with it is not in line with how we do business. Again, we're sorry that this was your experience, as our organization has helped tens of thousands happy customer successfully get into a program towards a debt-free life. We will respect your wishes, and will no longer contact you. If your situation changes, and you'd like to get in touch again, please reach out to us directly at ******************************* explain your situation, and we will get you on the line with one of our best representatives. 

  All the best,

  TurboDebt