Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, you start off with turbo debt. The next thing you know you end up with *** and from the beginning when I clicked on the link,it said that we do not sell your information. Im still getting calls today from debt relief companies so yes, you did sell my information. No question about it and then the young girl talked me into this and I shouldnt say talk me into it I did it onmy own free. Will listen. Im gonna be with you right to the very end if you need me for anything if you need to ask a question all you gotta do is call me well guess what Now all of a sudden that girl is missing in action shes left the face of the Earth because I have tried to call her a couple of times and I get is somebody in f****** ****** or wherever the h*** they are so I got lied to and this is after I left her araving review because she was she was very good about convincing me this was a way to go. I dont give a s*** about that. I dont give a s*** about that. Ill figure out the s*** on my own. Im not dealing with anybody else. I expected her to be there But its being lied to that. I dont accept thats where you ****** up cause if you lied about that youre lying about probably just about else now I also noticed on your webpage. These people have a h*** of a lot more debt. Theyre monthly payment is lower and their term isless so I dont know how the h*** I ended up getting ****** over unless you just put them people on there to make it look pretty, which is what Im pretty sure youve done so that thats probably a lawsuit right there but Im Im just Im never gonna recommend you guys never its never gonna happen.

  

  Business Response

  Date: 08/25/2025

  Business Response:
  We appreciate the opportunity to address your concerns.

  After reviewing your account and the communication history, wed like to clarify the following:
  Your original representative attempted to reach out to you a few times after your enrollment. On the day you texted in, she was out of the office, and another representative stepped in to follow up so you would still receive timely assistance.
  We take all feedback seriously; however, during our review we noted that some of your messages contained profanity directed at our staff. While we understand your frustration, we must maintain a respectful communication environment for both clients and employees.
  As a result, we will be placing your number on our Do Not Contact (DNC) list moving forward.

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first the ***resentative was very nice but my alarm bells starting ringing as soon as he started pushing very hard for me to just sign up without fully understanding the process. Even with the *** being very rude, I tried to politely explain that I wanted to do more research. He still would not take no for an answer until I just hung up. Despite me being on the national DNC list and blocking every number they call me from, these people still call me every single day. For a company that pretends to be here to help people, your employees are rude, pushy and make this all feel like a giant scam.

  

  Business Response

  Date: 08/11/2025

  Upon further investigation I see your file was placed on our DNC list as of 08/05/2025 and you have not received any further communication. 

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a debt consolidation loan on ***********. I received a call from Turbo Debt LL unaware that they are not a loan company or a bank. I have no interest in doing business with them. I want them to stop calling my cell phone number. After viewing the complaints on BBB, I'm glad I didn't get involved with them.

  

  Business Response

  Date: 08/11/2025

  Upon further investigation it looks like for number has been placed on our DNC list and you have not received any communication since then.  

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ***** and I recently began the intake process with TurboDebt. However, I have since decided not to move forward with the program. On July 16, 2025, I contacted my representative, ***** ******, and clearly requested that all of my personal information be removed from TurboDebts records.Despite this, I have not received confirmation that my request has been honored. I am formally requesting that TurboDebt permanently delete all personal data and documentation associated with my name and file. This includes any information submitted during intake or initial assessments. I do not authorize any continued retention, processing, or sharing of my personal data.Should I not receive confirmation of this deletion within 10 business days, I will escalate this matter by filing a complaint with the ************************ (***), my states Attorney General, and any applicable consumer protection agencies. I also reserve the right to pursue legal options under relevant data privacy and consumer rights laws.I appreciate your prompt attention to this matter and request a written response confirming the deletion of my records.

  

  Business Response

  Date: 08/11/2025

  We have received your request regarding the deletion of your personal information from TurboDebts records. Please note that, per our policy, we have up to 45 days to respond to such requests.
  We can confirm that your information has now been deleted from our systems. You should receive a separate email confirmation shortly verifying the completion of this deletion.
  If you have any additional questions or require further assistance, please feel free to reach out.

• Initial Complaint

  Date:07/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 13, 2025, I reached out to this company after listening to a program on X22 Report and feel like I was scammed. Area code given to me from **** at Turbodebt was *************************************************** via phone . I reviewed me debt with a gentleman and he asked to do a soft search with my consent and to provide home with my SSN. Upon his search, he tells me that ************** is my home state. This is untrue. I told him I live in ******. He said that hes sorry that he cannot help me and ended the phone conversation quickly.

  

  Business Response

  Date: 08/11/2025

  Upon further investigation it seems that the state our specialist was referring to may have been indicated on your credit report. We are not able to access your credit report again for these purposes. In order to ensure your information is correct we suggest you reach out to the Credit Bureaus to confirm.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people keep calling me they start from 6 am to 9 pm non stop I never initiate their service I never shared my information with them they try using different area codes in ********** they even use area codes all around ***************** when I call these numbers back its the same woman with a heavy Indian from ***** accent!!!!! These are the people our country allows to rob us blind or what?! I pay taxes for this crap?! You guys over there got to get it together and get these type of thieves gone from our country they think theyre smart because they use voip numbers so no one can track her but Im on to her and Im going to get the geolocation of her **** phone and go knock at her door and confront her crooked ass!

  

  Business Response

  Date: 06/23/2025

  Our records indicate that this individual did, in fact, engage with our services by filling out one of our online forms and initiating contact through our live chat platform on three separate occasions: May 26th, June 6th, and June 16th, 2025.
  During the June 6th interaction, the client scheduled a same-day appointment at 2:45 PM but did not answer the scheduled call. The client then returned to our site on June 16th and requested an immediate call; however, once again, they did not answer when we attempted to reach them.
  All follow-up outreach attempts were made solely to reschedule the missed appointments and to provide the assistance the client initially requested. While we understand how frequent contact can be frustrating, it was only initiated in response to the clients own outreach and interest in our services.
  The client has been placed on our Do Not Contact list.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My most recent contact with this firm occurred near the end of Mar. 2025; I provided all information requested and spoke with a couple of representatives, mostly ******* ******, several times.However, Mr. ****** and I had two appointments to speak on the phone to finalise the specifics of my arrangement to negotiate down my debts. Both times, Mr. ****** not only failed to ring, as he had promised to do, but 1. gave me a lame excuse for failing to do so (like being on another call, which should not have prevented him from texting or emailing me to reschedule); 2. expected me to be available at a time specified by him, but not necessarily convenient or even feasible for me. AS well, though he referred to materials we were to review together, he never sent me ******** a result, I no longer wish to work with this firm, who clearly does not respect my time or take their obligations seriously; I've communicated this to Mr. ****** but am concerned that they'll keep contacting me, as they have other past customers, and/ or fail to dispose of my data securely.

  

  Business Response

  Date: 05/08/2025

  After further investigation and looking into the communication between the specialist and the client we do see there were scheduling issues. While we do our best to make schedules work we do see the specialist did have to move the appointment which was communicated to the client ahead of time.  Also there is a text from the specialist trying to get a better time but the client did not answer until the next day. In addition we do have the email where the specialist sent out the information requested and the answer from the client. We are sorry that we were not able to make the client's schedule work and have placed this client on the *** list as requested. We have confirmed that no attempt to contact the client has been bad since then. 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23197553
  
  I am rejecting this response because I did not receive any communication re: rescheduling the appointments in question; each day when I was due to hear from the "Specialist," I  kept an eye on my phone around the scheduled time but did not hear from them; when I followed up to find out what had happened, I only got excuses, but no mention of any attempts to reschedule.

  I also, as before, demand that this "business" shred or otherwise securely dispose of any personal information they may still have on me (name, address. *************************************** and not contact me again.

  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 05/27/2025

  The client was already previously placed on our DNC list and has not been contacted since then. We have also gone ahead and deleted all information for this client

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbodebt will not stop calling after I use online services to apply for cc or loans.********************** relief is the same.I have had to change phone carriers and phone numbers resulting in loss of connections, jobs, bills are not paid as a result of those companies tacking on charges and interest as a result of this, and I have had a lot of unnecessary stress from all of this harassment which is also preventing me from obtaining and keeping a sustainable income.

  

  Business Response

  Date: 05/08/2025

  After further investigation this client was placed on our *** list as of 04/07 and has not received any attempt of communication since 04/05/2025. We only have 3 attempts after they submitted a form for information and then nothing after seeing that they are on the *** list

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turbo Debt keeps calling me from all different types of numbers coming from ******* (********, **********, **********, and ******) all hours of the day starting 7 am and going 9pm and beyond. I have verbally told them to stop calling but that isn't working. I never signed up for their services. This appears to be an ongoing issue and it needs to stop.

  

  Business Response

  Date: 04/07/2025

  After further investigation it looks like you set up an appointment with us for 03/25 but we missed you. There are a few attempts to reschedule your appointment however it looks like you did not answer therefore we did not get a request to place you on our DNC list. We have now added you to our DNC list and no further contact will be attempted.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally notify you that your company is in violation of Missouri Statute ********, which prohibits unwanted telemarketing calls to individuals who have explicitly requested to be removed from a call list. Despite my clear request to be removed, I have received four additional phone calls from your company regarding a hardship loan, which I neither need nor wish to ********* is my understanding that under Missouri Statute ********, you are required to cease such communications once a removal request is made. Furthermore, your failure to address this matter via email or any other means has left me with no alternative but to take legal ********* this time, I am offering your company an opportunity to resolve this issue outside of court. I am seeking $2,500.00 in restitution, which I consider a fair amountrepresenting 50% of the potential damages I could seek in a lawsuit. Should I be forced to file suit, I will pursue the full amount, which will include compensation for the emotional distress caused by your unsolicited phone calls as well as attorneys fees.I have substantial evidence supporting my claim, including voicemails, phone records, and other relevant documentation, which I am prepared to present should legal proceedings be necessary.I would prefer to settle this matter amicably and avoid the time and expense of litigation. Therefore, I request a prompt response to this letter. If I do not receive a reply within 7 days, I will have no choice but to initiate legal action.Thank you for your immediate attention to this matter.

  

  Business Response

  Date: 03/20/2025

  Good Afternoon!

   

  We are currently in the process of investigating this issue as we do not have the clients information anywhere so far. If we were able to have the number he got calls from that might help us determine if the client has us confused with another company.

   

  Thanks

  

  Business Response

  Date: 03/21/2025

  We are currently in the process of investigating this issue as we do not have the clients information anywhere so far. If we were able to have the number he got calls from that might help us determine if the client has us confused with another company.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23026083
  
  I am rejecting this response because the business specifically requested phone numbers. Additionally, I attempted to attach a voicemail that clearly references the business name; however, the BBB does not accept the file type. I am happy to provide the voicemail upon request. If you would like to receive it, please provide me with an email address. My previous offer still stands, as the business has voluntarily communicated with me.

  
  The phone numbers from which I have been contacted are as follows:
  ************** (Three Times)
  ************** (Once)
  ************** (Once)
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/31/2025

  We have reviewed Mr. ****** s complaint and we appreciate his concerns. However, TurboDebt has no record whatsoever of placing, authorizing or directing any outbound calls to Mr. ******* phone number.  ******************* do not have any record of Mr. ****** s contact information including his name, email, or phone number.  
  
  Mr. ****** s provides no documentation or information that we contacted him in his complaint to the BBB, which is because we didnt contact him at all. Had Mr. ****** s purchased anything on any calls he has said he received from TurboDebt, he would not have been provided any goods or services from our company, nor would we have benefitted from such a purchase at all because, again, we did not call him or direct any others to call her. There is absolutely no nexus between Mr. ****** s and TurboDebt. As such it would be both unfair and against BBB policy to post his complaint on our BBB webpage profile. Because of this, we request the BBB remove this complaint from our companys BBB profile.

  

  Business Response

  Date: 03/31/2025

  We have reviewed Mr. ****** s complaint and we appreciate his concerns. However, TurboDebt has no record whatsoever of placing, authorizing or directing any outbound calls to Mr. ******* phone number.  ******************* do not have any record of Mr. ****** s contact information including his name, email, or phone number.  
  
  Mr. ****** s provides no documentation or information that we contacted him in his complaint to the BBB, which is because we didnt contact him at all. Had Mr. ****** s purchased anything on any calls he has said he received from TurboDebt, he would not have been provided any goods or services from our company, nor would we have benefitted from such a purchase at all because, again, we did not call him or direct any others to call her. There is absolutely no nexus between Mr. ****** s and TurboDebt. As such it would be both unfair and against BBB policy to post his complaint on our BBB webpage profile. Because of this, we request the BBB remove this complaint from our companys BBB profile.