Reviews

This profile includes reviews for iVisa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iVisa

  Sunny Isles Beach, FL 33160-2369

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  iVisa

  7901 4th St N Ste 300 Saint Petersburg, FL 33702-4399

Review Details

• Review fromDEAN N

  Date: 09/26/2025

  1 star
  I am very dissatisfied with their website and service. When my wife and I searched for the UK government website to apply for an ETA, IVisa's website came up to the top. It does not say anywhere on the page or in the application that they are a third party vendor. This should be clearly stated. Now I find out that the official government site provides the same ETA and service for less than 1 1/10th the cost. It feels like a scam to be charged extra money for no extra service. I think this is fraud, taking advantage of stressed people, misrepresentation as a government entity, and compromising our identity. I complained to the company and said I wanted to cancel my application, wipe out my personal information from their website, and receive a full refund. I was denied a refund and no apology was offered for taking advantage of us. This company is not interested in customer service, only ripping people off. I see that many others have complained about this same difficult experience, so it obviously means that iVisa doesn't plan to change anything. Don't do business with them! Make sure you are on the official government website before completing your order!

• Review fromErick D

  Date: 09/25/2025

  1 star
  DO NOT USE this service, they are literally taking advantage of people. I was aware of the *** requirement. Unfortunately while I was away on travel, my wife googled *** **** and the sponsored IVisa came up first. The **** should cost ~$20 US each direct through the UK *** website. Unfortunately using iVisa it cost $360 USA for 3 ****s. The provider never mentions they are a third party until the process is completed. The UK ***ernment should also do something about this and not allow this third party charge this outrageous fee. My wife was denied a refund or partial refund from iVisa when my wife reached out to them. $100 service for 5 minutes is outrageous.

• Review fromDiego M

  Date: 09/15/2025

  5 stars
  I had a very positive experience with iVisa. The process was fast, clear, and easy to follow. The platform is user-friendly and guided me through everything without complications. I also appreciated the constant communication, timely updates at each stage, and the quick support whenever I had questions. I would definitely recommend iVisa to anyone who needs to handle their travel documents in a safe and reliable way

  iVisa

  Date: 09/24/2025

  Hi Diego,
  
  Thank you so much for sharing your experience with us! Were delighted to hear that you found the process fast, clear, and easy to follow. Our team works hard to provide timely updates and reliable support, so its wonderful to know that this made your journey smoother.
  
  Your recommendation means a lot to us, and we truly appreciate your trust in iVisa. Well be here anytime you need assistance with future travel documents.
  
  Warm regards, Specialized Support Team
  ******************************

• Review fromCarlos R

  Date: 09/12/2025

  1 star
  DO NOT USE this service, they are literally taking advantage of people. I did not know about the *** requirement until 24 hours prior my flight, one thing took me to another and I ended up paying $162.90 CAD thanks to ****************** provider will never mention they are a third party until the process is completed. The UK Government should also do something about this and not allow this third party charge this outrageous ******** other Canadian friends who also did not know about the *** until I texted them while they were flying were able to process the permit and gotten approved within minutes for only $22USD.I was denied a refund or partial refund from iVisa when I called them out for taking advantage of people.

  iVisa

  Date: 09/16/2025

  Hello,
  
  Thank you for sharing your experience. We are very sorry to hear about your concerns and we take this kind of feedback seriously. At iVisa, we aim to provide clarity, efficiency, and customer support for travelers who may need urgent **** or travel document assistance.
  
  We tried to locate your application in our system using the email address displayed on this BBB review, but unfortunately, we could not find any order under that information. Could you kindly provide us with your order number or the email address used during the application? This will allow us to properly investigate your case and address your concerns directly.
  
  We genuinely want to resolve this matter and ensure you feel heard and supported. Please contact us directly at ************************************* with your order details so we can assist you further.
  
  Sincerely,
  
  The iVisa Team

• Review fromRa S

  Date: 08/15/2025

  1 star
  Pretending to be the representative of the uk govt and charging 10x more than the official site.

  iVisa

  Date: 08/20/2025

  Thank you for choosing iVisa and for sharing your feedback about our services. Weve sent you an email with all the relevant details regarding your case to the email address registered on your iVisa account.
  
  We truly value the feedback youve provided and will ensure it is passed along to the appropriate teams for further review. Your input helps us enhance the overall customer experience.
  
  Wishing you a wonderful week ahead! If you need any further assistance, our support team is always here to help.
  
  Warm regards, Specialized Support Team
  ******************************
  

• Review fromCynthia R

  Date: 07/28/2025

  1 star
  I was scheduled to leave for *************** and found out the day before my flight that I needed to apply for an ** ***** I went to the ******** site. I clicked on the entry and was directed to the IVisa site. Not being familiar with this ** requirement and thinking the government of *************** was using a third party site to process the applications for myself and my husband. I thought it was due to the short time frame for when I was arriving in ***************. I ended up paying $240 for IVISA to process my applications. I received an email shortly thereafter saying it was submitted and approved. In doing additional research I found out that there is no fee for the application and IVisa is an independent site. I am extremely disappointed and would like a refund. I recognize that I inadvertently utilized this service, however I am extremely disappointed and feel like I was taken advantage of by this company. I would like to at least make sure that others dont fall victim to this type of transaction in particular the fact that you can click on ************ and get directed to the IVisa site.

  iVisa

  Date: 07/30/2025

  Thank you for choosing iVisa and for sharing your feedback about our services. Weve sent you an email with all the relevant details regarding your case to the email address registered on your iVisa account.
  
  We truly value the feedback youve provided and will ensure it is passed along to the appropriate teams for further review. Your input helps us enhance the overall customer experience.
  
  Wishing you a wonderful week ahead! If you need any further assistance, our support team is always here to help.
  
  Warm regards, Specialized Support Team
  ******************************
  
  

• Review fromJanice R

  Date: 05/25/2025

  1 star
  
  
  I was misled by airport agents and fraudulently charged by iVisa an excessive amount for UK Electronic Travel Authorisation (ETA). I was heading from Manila to London. The airport ticketing agents from Air China, asked about UK ETA. I told them I already have one and explained that I flew originally from London. They informed me that I needed to renew otherwise they wouldn't allow me to fly. I felt immense pressure from the airport agents insisting I needed to renew. Thinking this was standard regulation, I complied with their requirements. They directed me to ivisa.com. At the time, I thought this was the official government website. It's not. I was misled. I found out later that I didn't need to renew since UK ETA is good for 2 years. In addition, it's directly linked to my passport and the agents could have easily verified this. Also, the current price for UK ETA is £16. iVisa charged an excessive amount of £182.65. When I tried to contact iVisa, their customer service is non-existent and limited to AI bot responses. The whole thing is a COMPLETE ****!!!
  

  iVisa

  Date: 07/24/2025

  Dear ***,
  
  Thank you for sharing your experience. My name is ******* from iVisas Specialized Support Team. Im sorry to hear about the confusion and the stressful situation you encountered during your travel.
  
  iVisa is a private, third-party service provider that assists travelers with **** and travel document applications. While we are not affiliated with the UK government, we do clearly state this on our website, including in the footer and our Terms and Conditions. Our service includes application handling, document review, and support, which is why our pricing differs from government fees.
  
  It sounds like the urgency of the situation at the airport may have led to a rushed decision under pressure, and we understand how frustrating that can be, especially when it turns out the renewal may not have been necessary. Unfortunately, decisions made by airline or airport staff are outside of our control.
  
  We take all feedback seriously and would like to look into your case further. If you havent done so already, please contact us at ************************************* with your order number. Our team will review your situation in detail and follow up with you directly.
  
  Sincerely,
  Specialized Support Team

• Review fromJohn O

  Date: 05/23/2025

  1 star
  Complete scam. Went to **************************************************************************** to apply for a ******** I was re-directed without knowledge to the third party IVISA web site. Thought it was the original UK website. Filled out a one day **** applications for myself and my wife. Was charged $276.34 and additional charge of $138.20 because original request for my wife did not go through. Costs of UK **** for both should only be about $16 British pounds each. IVISA is a misleading website that makes one believe it is the UK processing agency. IT IS NOT. Misleading advertising - deceptive - scam - no statement that it is not the UK government - I can go on and on. I will be challenging these rip off charges with my credit card company, which luckily I have not paid as of this date and do not plan on paying. I will also be forwarding this complaint to the UK Government **** processing department.

  iVisa

  Date: 07/24/2025

  Dear ****,
  
  Thank you for taking the time to share your feedback. My name is ******* from iVisas Specialized Support Team. Im sorry to hear that your experience with our platform did not meet your expectations.
  
  iVisa is a private third-party service provider that offers support for travel document applications, including electronic travel authorizations like the ** ETA. We are not affiliated with any government, and this is stated throughout our website, including in the footer, terms and conditions, and during the checkout process.
  
  We understand that the confusion may have arisen if our site was accessed through a search engine or advertisement, and were continuously working to ensure transparency throughout the user experience.
  
  Our service fees cover document review, customer support, and application handling to simplify the process for travelers who prefer guidance. However, we respect every customer's right to choose how they apply and where.
  
  If you believe you were charged in error or would like us to review your case in more detail, please reach out to us directly at ************************************* with your order information. Wed be happy to look into your application and discuss any appropriate next steps.
  
  Sincerely,
  *********************************start="1460" data-end="1463">

• Review fromTimothy H

  Date: 05/21/2025

  1 star
  IVISA DOES THE PASSPORT CHECKS TO SEE IF YOU NEED A **** TO TRAVEL OVERSEAS. MY WIFE AND I BOOKED A TRIP TO ******. WHEN I PUT MY US PASSPORT INFO IN IT SAID "NO **** REQUIRED". WHEN I INPUT MY FILIPINO WIFE'S PHILIPPINNO PASSPORT IN IT SAID "NO **** REQUIRED". WHEN WE GOT TO ****** THEY SAID SHE NEEDED A **** AND ARRESTED HER FOR 3 DAYS BEFORE SENDING US BACK TO **********. IVISA NOW SAYS THERE ***** IS CORRECT AND THAT THE ***** SAYS SHE NEEDED A ****. THEY ARE TRYING TO COVER THERE BUTTS NOW.. DO NOT TRUST THESE PEOPLE, I LOOKED IVISA UP AFTERWARDS AND THEY ARE A TERRIBLE COMPANY ACCORDING TO A LOT OF PEOPLE ON THE WEB....THEY BASICALLY RUINED MY WIFE'S LIFE. NOW SHE IN A DATABASE AND EVERY TIME WE TRAVEL SHE'S GOING TO BE KICKED OFF PLANES....

  iVisa

  Date: 07/24/2025

  Dear *******,
  
  Thank you for sharing your feedback. My name is ******* from iVisas Specialized Support Team, and Im very sorry to hear about the distressing situation you and your wife experienced.
  
  iVisa provides general travel information and **** support services based on publicly available data. However, final entry decisions and **** requirements are determined solely by the destination countrys authorities.
  
  We understand how serious and upsetting this situation has been, and while iVisa does not have control over immigration authorities, we take these concerns seriously. We would like to investigate your case further, please contact us directly at ************************************* with your order details so we can better understand what occurred and offer any available support.
  
  We appreciate your feedback and remain committed to assisting our customers as transparently as possible.
  
  Sincerely,
  *********************************start="1202" data-end="1205">

• Review fromDaniel H

  Date: 05/20/2025

  1 star
  A big scam. Do not work with them on UK visas, go through the government. I paid a large fee to i Visa to get my UK visas, and they were never able to provide the visas, all the while telling me there were government delays. On my own I went through the government process and go the visas within 24 hours. What a mistake I made -- do not let it happen to you.

  iVisa

  Date: 07/24/2025

  Dear ******,
  
  Thank you for sharing your feedback. My name is ******* from iVisas Specialized Support Team.
  
  Were sorry to hear that your experience with our service did not meet your expectations. iVisa is a third-party platform that provides assistance with **** application procedures, including document preparation and submission guidance. While we aim to simplify the process, we do not issue ****s nor influence the decisions or timelines of government authorities.
  
  We understand that **** processing times may vary depending on multiple external factors, including government workload and policies. While you were later able to complete the process directly, we respect your choice and appreciate you bringing this to our attention.
  
  If there are any unresolved matters or if you would like us to take a closer look at your order, please feel free to contact us at ************************************** Were here to help.
  
  Warm regards,
  Specialized Support Team