Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint of deceptive business practices on the part of iVisa. My family is traveling to the ** in October, 2025. This is our first overseas trip and we were told to make sure we get ETAs to travel to ******. On July 3, 2025, I began the application process for our ETAs. iVisa was the first site to come up when searching *** application to *******. I thought this was the official way to apply for an *** since it was the first site to be listed, and I had no idea that there were third party facilitators for getting travel visas. No where in the application process does iVisa specify that they are a third party. I thought the final price was expensive based on what a friend had told me was the cost of an ETA, but I just figured, like everything else, the cost had increased. Just today, in reading an article on travel to the **, did I realize I had been duped into using a third party site and paying 4 times what I should have paid if I had used the official government website. I paid $452 for 4 ETAs. Representing yourselves as the official way (by ranking of your website) to get an ETA to travel is predatory. I didnt think I had a choice but to pay what I did. I am requesting a refund of the extra fees I was charged by iVisa for their third party services I did not need to use. I am also concerned that a third party has my familys sensitive personal information and I have no idea how it might be used or how what it might be used for. Very deceptive business practices.

  Business Response

  Date: 07/24/2025

  Dear ********,
  
  I hope youre doing well. My name is ******, and Im reaching out from iVisas Specialized Support Team regarding your recent review on BBB. We appreciate you taking the time to share your thoughts, and Id love to provide further clarification.
  
  Thank you for sharing your feedback. We understand that pricing is an important factor when choosing a service, and we appreciate the opportunity to clarify our fees.
  
  iVisa operates as a third-party service provider dedicated to simplifying the **** application process. Our goal is to ensure a seamless experience by handling the necessary documentation, minimizing the risk of errors, and ensuring timely submission to prevent unnecessary delays. We strive to provide convenience and peace of mind throughout the process.

  We are accredited by the *************************************** (****) and validated by the **** Agency Code, which confirms our adherence to the highest industry standards. You can verify our accreditation by entering our bearing number ******** in the **** code checker at this link: *********************************.
  
  Furthermore, while our service does include a processing fee, this covers the cost of our expertise, customer support, and the technology that helps streamline the application process. We also prioritize transparency by providing a full price breakdown before checkout, allowing our customers to make an informed decision before completing their purchase.
  
  We would also like to clarify that, according to our refund policy, completed orders are generally not eligible for a refund. However, as a gesture of goodwill, we will issue a full refund for your order, hoping this addresses all your concerns. The refund should be processed within the next 3 business days, though it may take up to 14 business days for the amount to appear on your payment method, in line with standard refund processing times. We wish you an excellent week!
  
  Warm regards,
  ******
  
  Specialized Support Analyst, ************************

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight to visit my friend in ********, flying from *******. After buying my ticket, I realized I needed an ESTA ****** to visit the ***. I searched "ESTA application" on ******, and it took me to an online application site. I naturally assumed this was an official site - there was no clear indication that this was a 3rd-party site which would charge me the equivalent of $118 USD for something that should only cost $21 USD. This website is predatory, tricking people into believing they are on an official site for **** applications. After making the payment to iVisa, my bank blocked my payment card, which made me suspicious of the transaction. I looked into it further, and found many reviews and complaints online for iVisa, with the same concerns. I called my bank to try to halt the payment, but it was already too late. I tried to contact iVisa, but got an AI assistant, not a human being who I could talk with. I am a disabled person, on a very limited income, so I'm very upset at being charged GBP ***** (about $118 USD) for something which only costs $21 on the official website. iVisa did "nothing" besides relaying the information which I could have easily done myself on the proper US government website. I can see from other complaints on the Better Business Bureau that I'm not alone in feeling that this business is predatory and taking advantage of people who haven't applied for a **** before. I am seeking a refund of the difference between what I was charged and what the ********* actually costs (the difference being about $97 USD).

  Business Response

  Date: 07/24/2025

  Dear ****,

  I hope youre doing well. My name is ******, and Im reaching out from iVisas Specialized Support Team regarding your recent review on BBB. We appreciate you taking the time to share your thoughts, and Id love to provide further clarification.

  
  First of all, I would like to apologize for your experience, this is not the kind of service we aim to provide to our customers. Thank you for sharing your feedback. We understand that pricing is an important factor when choosing a service, and we appreciate the opportunity to clarify our fees.
  
  iVisa operates as a third-party service provider dedicated to simplifying the **** application process. Our goal is to ensure a seamless experience by handling the necessary documentation, minimizing the risk of errors, and ensuring timely submission to prevent unnecessary delays. We strive to provide convenience and peace of mind throughout the process.

  We are accredited by the *************************************** (****) and validated by the **** Agency Code, which confirms our adherence to the highest industry standards. You can verify our accreditation by entering our bearing number ******** in the **** code checker at this link: *********************************.
  
  Furthermore, while our service does include a processing fee, this covers the cost of our expertise, customer support, and the technology that helps streamline the application. We also prioritize transparency by displaying a full price breakdown before checkout so our customers can make an informed decision before completing their purchase.

  We would also like to clarify that, according to our refund policy, completed orders are generally not eligible for a refund. However, as a gesture of goodwill, we will issue a full refund for your order, hoping this addresses all your concerns. The refund should be processed within the next 3 business days, though it may take up to 14 business days for the amount to appear on your payment method, in line with standard refund processing times. We wish you an excellent week!
  
  Warm regards,
  ******
  
  Specialized Support Analyst, ************************

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iVisa made deliberate statements about the timing and service that they provided around acceleration of receipt of a ** ETA. In spite of the service being available FASTER, by TWO FULL DAYS, when purchased directly through the UK government. Now it's one thing for them to scam people by tricking them that they are necessary, or adding 0 value. But the reality is that they did not deliver on their direct promise of sending the **** in one hour - vs. what occurred when doing it directly via the government, which was faster. They should be refunding based on their failure to deliver on their promises - and should be ashamed of themselves for their useless, rent seeking product that does nothing but steal from consumers.

  Business Response

  Date: 07/17/2025

  Dear ****,
  
  I hope this message finds you well. My name is ****** from iVisa's Specialized Support Team, and I'm reaching out in response to your recent review on BBB. We're here to provide clarification and assist you with the concern you raised.
  
  We sincerely apologize for your experience! This is not the experience we want for our customers.
  
  According to your Order #*******, you requested a ************** ETA. We received your application on July/06 and then we started working on it right away.
  
  Please note that when we provide time frames for processing transactions and delivering documentation, these are estimates based on our experience working with various governments, associated agencies, and third-party processors not guarantees.
  
  To clarify, iVisa operates as a third-party service provider. Our goal is to make the **** application process as smooth and stress-free as possible by managing all documentation and ensuring timely submission to avoid errors. While we charge a processing fee for this service, a full price breakdown is displayed prior to checkout to ensure transparency.
  
  Furthermore, according to our refund policy, completed orders are not eligible for a refund. However, after reviewing your case, we are willing to offer a full refund for your order, provided that the concerns raised in your review have been resolved to your satisfaction.
  
  If you have any further questions, Im here to help.
  
  Wishing you an excellent week!
  
  Warm regards,
  ******
  
  Specialized Support Analyst

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th, 2025, I went to the internet to get an *** for my upcoming trip to the **. I typed in ****** *** and was taken to this website through the first link, deceiving me into thinking this was the official government website. I went through with the **** application and paid a fee of $113.04. I soon found out that the actual cost of the **** is $22 and the other $91 is a service fee. Nowhere on the website showed a breakdown of charges, so I was deceived to believe that the $113.04 was the cost that the UK government charges all visitors. While a small service fee seems acceptable, this exorbitant fee is unreasonable and misleading, and I would not have made the purchase had they properly displayed all of the accurate information.

  Business Response

  Date: 07/09/2025

  Dear ******,
  
  Thank you for sharing your concerns, and we genuinely regret any confusion or frustration youve experienced. We appreciate the opportunity to clarify the nature of our services and the steps weve taken to address your case.
  
  First and foremost, iVisa is a private, third-party **** assistance service that is not affiliated with any government. Our goal is to simplify and expedite the travel documentation process for our users by offering a streamlined application platform, multilingual customer support, real-time application monitoring, and timely updates. Many of our customers value this convenience, particularly those unfamiliar with the specific requirements or processes for international travel authorizations.
  
  Regarding your concerns about pricing transparency, we sincerely apologize if you felt misled. Our total service fee includes both the governments official *** cost and our processing fee. While we strive to make this clear in various sections of our website, including our Terms and Conditions, Help Center, and FAQ pages, we recognize that in some cases, users may inadvertently miss these details. Based on your feedback, we are reviewing how pricing is presented during the application flow to ensure even greater transparency.
  
  We understand that you believed you were on an official government website. iVisa does not claim to be a government entity, and we display disclaimers on our site to clarify this. However, we are actively reviewing how we can make these notices more prominent to avoid any such confusion in the future.
  
  That said, we acknowledge your dissatisfaction with the perceived value of the service, and we want to make this right. As a gesture of goodwill, we have initiated a full refund of our processing fee. You will receive a confirmation of this refund shortly, and it will be returned to your original payment method. Please note that depending on your bank, the funds may take up to 14 business days to appear in your account.
  
  We would also like to emphasize that iVisa is an accredited and trustworthy service provider. We are recognized by the *************************************** (****) and validated by the **** Agency Code. This accreditation confirms our compliance with the highest industry standards. You can verify our membership by entering our bearing number ******** on the official IATA code checker here: *****************************************************************.
  
  We sincerely regret that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. Your feedback is invaluable as we continue working to improve clarity, trust, and transparency in everything we do.
  
  If you have any further questions or need assistance with your refund status, please dont hesitate to reach out to us directly.
  
  Warm regards,
  
  *******
  Specialized Support Analyst, ******************************

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to see the fraudulent ************* website taken down

  Business Response

  Date: 07/09/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. Were truly sorry to hear about your experience, and we understand how upsetting this must be.
  
  After reviewing our system, we were unable to locate any order under the name ****** ****** or the email address ************************ In order to investigate your case and provide a refund, we kindly ask you to reply here with your iVisa order number or any additional information that can help us locate your application.
  
  We are fully committed to resolving this issue for you and appreciate your cooperation so we can move forward quickly.
  
  Looking forward to your reply.
  
  Best regards,
  
  *******
  Specialized Support Analyst, ******************************

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Central European summer time July 4th 2:30am my card was charged for a **** and rushed services, and insurance incase I was denied and then the website tried to charge me twice, and I then got no email or communication stating I was getting my **** at the said time the site promoted, I then contacted customer service and have been given the run around I then researched the company and found this company has a track record for doing that and then I panicked and contacted the company and asked for a refund and I then found I was scammed out of $200 by **************************

  Business Response

  Date: 07/08/2025

  Dear *********,
  
  Thank you for reaching out and sharing your concerns. Were truly sorry to hear about your experience, and we understand how upsetting this must be.
  
  After reviewing our system, we were unable to locate any order under the name ********* ****** or the email address ************************** In order to investigate your case and provide a refund, we kindly ask you to reply here with your iVisa order number or any additional information that can help us locate your application.
  
  We are fully committed to resolving this issue for you and appreciate your cooperation so we can move forward quickly.
  
  Looking forward to your reply.
  
  Best regards,
  
  *******
  Specialized Support Analyst, ******************************

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for an *** for the UK for a last minute trip. I had done a search for UK *** and tried to find the gov site but this site kept popping up. I assumed it was the approved gov site for ****s. I was doing a last minute application and thought this was my only choice. I visa did not tell me that the **** fee was only 22 pounds and that their fee was one hundred euros. I spent over ********************************************************************************************** an hour for 22 ********** I am concerned about the loss of money, but also for my privacy and sensitive information. I have read reviews that I visa does not delete applicants information. I want to be refunded all my fees above what an *** from the ****** website charges. And, id like their site to stop popping up above the uk gov site for ***.

  Business Response

  Date: 07/03/2025

  Dear *******,
  
  Thank you for taking the time to share your concerns, and were genuinely sorry to hear about your experience. We understand how important transparency and trust are, especially when dealing with something as sensitive and time-critical as a **** application.
  
  iVisa is a private third-party **** assistance platform that is not affiliated with any government. Our role is to provide a streamlined and user-friendly application process for travelers who prefer guidance, support, and optional services like form reviews, translations, 24/7 customer service, and last-minute handling. Our fees reflect the additional services we provide on top of the governments official cost.
  
  That said, we acknowledge how in urgent situations like a last-minute trip it can be easy to misinterpret our site as an official one, especially since we invest in search engine visibility to reach potential customers who may benefit from our services. However, we do clearly state in multiple sections of our website, including the Terms of Use and the application form itself, that we are not the government and that our prices include service fees beyond the governments official cost.
  
  Regarding your concerns about privacy and data security, please rest assured that protecting our customers' information is a top priority. ******************** is fully compliant with international data protection standards, and we employ strict security protocols to safeguard all personal data submitted through our system.
  
  In response to your refund request, although our pricing and services were presented prior to finalizing the order, we recognize that there was confusion in this case. As a gesture of goodwill, we have already issued a full refund of our processing fee. This may take up to 14 business days to appear in your account. Please expect the refund to be processed via the same payment method used for the purchase.
  
  We sincerely regret that your experience did not meet your expectations and we appreciate your feedback, which helps us continue improving our service and communication. If you have any further questions, please dont hesitate to let us know.
  
  Warm regards
  
  *******
  Specialized Support Analyst, ******************************

• Initial Complaint

  Date:06/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The iVisa website was deceptive and represented itself as the UK government **** portal. Their SEO practices made them the top result and the webpage has UK flags on it. When I tried to contact them after submitting the application, I could not reach a human. I could only leave a voicemail. Even their email contact was not manned by a human.

  Business Response

  Date: 07/03/2025

  Dear Atif,
  
  Thank you for reaching out through the Better Business Bureau and for sharing your experience. Were very sorry to hear that you were dissatisfied with our service, and we appreciate the opportunity to address your concerns in detail.
  
  First and foremost, we would like to clarify that iVisa is a private, third-party company that provides **** and travel document processing services on behalf of travelers. We are not affiliated with the UK government or any official government agency, and this is disclosed clearly on our website, including in our Terms of Use and footer on each page. Our aim is to simplify the application process and support travelers with helpful tools, multilingual assistance, and document reviews.
  
  We understand your concern about the presentation of our website and its visibility in search engine results. We invest in SEO to ensure that travelers who are actively searching for ****-related assistance can find our services. However, at no point do we intend to mislead users into believing they are on a government website. The use of destination-specific imagery, such as flags, is meant to help customers identify the product relevant to their travel destination and is a common design practice in the travel support industry.
  
  We also sincerely regret that you had trouble reaching a live agent. Our support team is available 24/7 via email and chat, and we offer phone lines to accept voicemails for follow-up. While we aim to respond as promptly as possible, we acknowledge that we fell short of your expectations and are actively working to improve the accessibility and responsiveness of our customer service channels.
  
  In regard to your order, we understand your dissatisfaction, and as a gesture of goodwill, we have processed a full refund of our service fees. This may take up to 14 business days to appear in your account. Please note that the refund will be processed using the same payment method you used for your purchase.
  
  We are truly sorry for any inconvenience or confusion you experienced. Your feedback helps us improve our transparency and service, and we thank you for bringing these matters to our attention.
  
  If you have any additional questions or concerns, please feel free to contact us directly. We remain committed to providing a reliable and transparent service for all our customers.
  
  Best regards,
  
  *******
  Specialized Support Analyst, ******************************

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel that I have been taken advantage of and duped by a predatory website, called IVISA. Yesterday, when attempting to apply for an *** through the United Kingdom government I was led to the IVISA website which to me appeared to be the government site. I was charged an exorbitant fee. Today, I learned from my travel agent and others in my travel party that I had been duped into paying this exorbitant fee. I attempted to reach out to IVISA this morning via the "contact us" button but all I got was an automated response from a BOT. I'm very upset about this and feel like this is some type of predatory business taking advantage of ***** customers. I see that I am not the only one.

  Business Response

  Date: 06/25/2025

  Dear ***,
  
  Thank you for reaching out and for sharing your concerns. We appreciate the opportunity to clarify how our services work and to address your feedback.
  
  iVisa is an independent third-party service provider that assists travelers in obtaining ****s and travel authorizations. We are not affiliated with any government entity. Our service is designed for individuals who prefer additional support during the application process, including 24/7 customer service, application review, and real-time updates to help ensure accuracy and peace of mind throughout.
  
  We are accredited by the *************************************** (****) and validated by the *********** Code. This accreditation confirms our adherence to the highest industry standards, ensuring a smooth and reliable **** process. To verify our membership, enter our bearing number, ********, in the **** code checker here: *********************************.
  
  We understand that in your case, you became aware after applying that the ************** *** is also available through the government at a lower cost. While this is true, our pricing reflects the added value of the services we offer beyond simply submitting the application.
  
  We also understand your concern regarding the automated message you initially received when trying to contact us. While our system is designed to help route messages efficiently, our support team is always available to follow up, and we are continuously improving this experience.
  
  As part of our commitment to customer satisfaction, weve gone ahead and submitted a full refund request for the processing fee (USD *****). Please note that depending on your bank or card issuer, it may take up to ******************************************** your account.
  
  We appreciate your feedback as it helps us continue refining our service and transparency. If there's anything else you need, please dont hesitate to reach out.
  
  Kind regards,
  
  *******
  Specialized Support Analyst, ******************************

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have been refunded the service fee.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 6/20/25 Scam ivisa app looks like government **** app but charges $478 instead of only $150 actual visia charge. Over $300 charge for nothing. Scam.

  Business Response

  Date: 06/25/2025

  Dear ******,
  
  I hope this message finds you well. My name is *******, and Im writing to you from iVisas Specialized Support Team regarding the complaint you recently shared on BBB. First and foremost, thank you for taking the time to share your feedbackits incredibly valuable to us.
  
  We understand how important pricing is when choosing a service, and I truly appreciate the opportunity to provide more clarity.
  
  At iVisa, we operate as a third-party provider committed to simplifying and streamlining the **** application process. Our goal is to offer a convenient, stress-free experience by assisting with documentation, reducing the chance of errors, and submitting applications promptly to help prevent unnecessary delays.
  
  Our service includes a processing fee, which supports the tools, guidance, and dedicated customer support we provide throughout the journey. We make every effort to be transparent, showing a full price breakdown before checkout to help customers make an informed decision.
  
  We are accredited by the *************************************** (****) and validated by the **** Agency Code. This accreditation confirms our adherence to the highest industry standards, ensuring a smooth and reliable **** process. To verify our membership, enter our bearing number, ********, in the **** code checker here: *********************************.
  
  That said, while completed orders are typically ineligible for a refund as per our policy, we completely understand your concerns. To show our commitment to your satisfaction, we made a one-time exception and issued a full refund in this case. This may take up to 14 business days to appear in your account. Please expect the refund to be processed via the same payment method used for the purchase.
  
  Thank you once again for your time and for giving us the opportunity to support you.
  
  Warm regards,
  
  *******
  Specialized Support Analyst, ******************************