Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media intentionally defrauded me about being able to have have their services for the life of my business, after paying $250 for an entire year. $250 is extremely expensive for SEO but since they promised it will last the term of my business, I agreed. Speaking to them 1 week before my year is up their representative informed me that I need the agreement THEY PROMISED ME IN WRITING. I was floored. They charged me well over $2,000 and now will not honor their initial agreement. I feel defrauded in the worst way.

  Business Response

  Date: 11/19/2024

  To whom it may concern, 

   

  We have attempted contact in order to address and resolve this matter. We appreciate the feedback and intend to further discuss the concerns brought to our attention by our former client.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my account on several different date and times through email and phone calls. I was not able to get a hold of anyone at all. When I did finally get ahold of a representative they gave me the run around until i asked to speak to a manager, once he was on the line he ensured me that they would replace the money they removed from my account and that this account would be canceled. They have sense still taken money out of my account and they are continuing to ignore my voicemails and emails and have still taken money out of my account.

  Business Response

  Date: 10/23/2024

  Good morning, 

  I am writing to inform you that we have successfully refunded Ms. ****** for the months of August and September and honored the cancellation request placed to Apex Media Solutions. Attached above are the receipts for the transactions. We wish to gain further insight on her experience. We are happy to further discuss the details of this account in order to part ways on a better note. Please let me know if there are any questions you have or any additional information I can provide for this complaint.

  Regards,

  ********* ******

  Director of Customer Service

  ************

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apex Media Solutions relentlessly for quite sometime regarding listing my business on ****** voice and other platforms. I was finally coerced into paying a signup fee of $219.98 and was told that I would be paying $25.99 per month afterwards. I was made to believe that all I had to do next was to meet with Apex via zoom for them to set up my business profiles. During that meeting, they proceeded to demonstrate that what I was paying for would be useless without paying another fee to create a business profile amongst 72 other platforms. They then wanted to have me pay ****** a month for a year in order to manage those profiles. So when I told ******* ******** (Employee) that I no longer was interested and that I wanted a refund due to the fact that they sold me something that she considered useless, and she proceeded to make fun of me for not wanting to spend the ****** a month. So then she asked her manager for a deal supposedly and took the monthly fee down to ****** a month after being sold a service that I was told would be $25.99 a month. So I asked to be transferred to a manager for a refund and she said that no one was gping to give me my money back. I have called several times and keep getting hung up on. Please help me get my refund back. I have a child with special needs that requires everything I make to stay afloat. This company preys on small businesses and individuals.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their monthly service after paying their initial set up fee and a month of service. Then got an email that they would do zero work for my company for 45 days ( making you pay another month of service before any work being completed) so I cancelled my monthly subscription the day I signed up because i felt like I was being scammed. They have my account set up to pull the monthly subscription payment twice a month after *** requested it be canceled. I spoke with ***** and he said he would get the account cancelled. Today another payment has continued to come out of my bank account and no one will answer the phone or return emails. This company is a scam and I hope this helps keep someone else from losing hundreds of dollars. They claim to help small business and its done nothing but cost mine money and time. I now have to cancel cards and update that card through all of my suppliers and merchants costing my business more time and money.

  Business Response

  Date: 10/23/2024

  To whom it may concern, 

  I hope this message finds you well. I wanted to follow up regarding the recent resolution that has occurred between Apex Media Solutions LLC and *************************. I'm glad to say were able to provide a full refund due to credibility concerns Mr. ****** was experiencing. Attached above are the receipts for the refunds provided. I have found that we were able to successfully resolve this matter and accommodate the requests placed by our former client. The feedback is invaluable, and it helps us continuously improve our services and processes. Thank you for your patience and for allowing us the opportunity to make things right. We truly value your business and appreciate your understanding. If you have any further questions or need assistance in the future, please dont hesitate to reach out.
  

  Best regards,

  ********* ******

  Director of Customer Relations

  ********************** 

   

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have told me they would advertise my business in voice platforms and it does not come up at all.

  Business Response

  Date: 10/23/2024

  To whom it may concern, 

  We are glad to say that we have been able to successfully resolve the concerns presented to us by ******* ********. We provided a full refund to address the concerns brought to us via customer service and here through the ********************. ******* is working directly with me moving forward to help assist with the program we have enrolled him into and we are working toward delivering a better customer service experience successfully. Please let me know if there is any further information we can provide in order to close the complaint. 

  Regards,

  ********* ******

  Director of Customer Service

  ************

   

   

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a cold call regarding my small business promising that they can increase my rankings on voice recognition platforms such as ****** Home, Amazon ****** Apple Siri, ********* Cortana, and ******* *****. I paid $219.98 for services on August 22nd they failed to deliver on. I became skeptical due to them processing the transaction as the agent on the phone had to place me on hold multiple times regarding my receipt that I never received via email - so they claimed is a very common issue. Which raised a red ******* then after being placed on hold a 4th of 5th time, I read further reviews about this company scamming people and so I asked for a refund and the agent instantly got angry as his tone and demeanor changed while on the phone with me and has tried to convince me to try the service although I declined multiple times with no resolve.I was called multiple times on later days for another agent to try and offer more services that I declined and I just want my money back. I just tried calling their service line prior to this complaint to see if there can be a resolve and no one has responded. I just need my refund to be issued please.

  Business Response

  Date: 11/04/2024

  To whom it may concern, 

  We were able to successfully resolve the concerns of Ms. ****** We returned the disputed amount as the client was not satisfied with her customer service experience or the service itself. I am happy to say that we were able to come to resolution and we wish Ms. ***** the best of luck in her future endeavors. Please let me know if you need any further information in order to close this complaint.

  Regards,

   

  ********* ******

  Director of Customer Service

  ************

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS CONTACTED ABOUT BUSINESS SITE INPROEMENT. I PAID THEM OVER $1000.00 TO TO THIS FOR ME. I T HAS DAMAGED MY ON LINE PRESENCE. AFTER COMPLAINTS, IT STILL CONTINUES. AUTO DRAFT HAS CONNTINUED.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started a Voice Search listing with them for $149 setup and $19.99 a month after. AFter not getting anything for a month I called and spoke with *******************. He talked me into staying. after this $149 charge to be charged to me that day. I have received nothing from this company. I have called every number they gave me and nothing. THere is no one to even cancel.I want this stopped and my money back.*******************

  Business Response

  Date: 09/16/2024

  Dear BBB, 
  
  We are writing to request the closure this complaint filed against our company. We are pleased to inform you that the matter has been resolved amicably with the client. After thorough communication, we provided the client with the requested refund, fully addressing their concerns.
  
  Additionally, the client has informed us that they have already contacted the BBB via email, requesting that the complaint be closed and removed. Given that the issue has been satisfactorily resolved on both sides, we kindly ask for this complaint to be officially closed and removed from our record.
  
  Thank you for your attention to this matter, and please feel free to contact us if any further information is required.
  
  Warmly, 
  
  *****
  Apex Media Solutions 
  ************

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manager of the company promised higher ranking on ****** within month , we have prescribed to their monthly service and it had been 3 months already and till now we have not got promised results - not even one single customer reached us so far. When we contacted them on this matter every tine heard the Same story - our account is being optimized to ****** and we should get ****** visibility and potential customers calls in the near future that no one knows exactly when this will happened. Until now we have not got any noticeable result of their work. We would like either prove of their work for this passed 3 month or FULL refund for the service that have never been provided

  Business Response

  Date: 09/13/2024

  Dear BBB, 
  
  We are writing to inform you that the client has reached out and we were able to resolve the matter amicably. The client has agreed to close the complaint and will be resubmitting their original request. We kindly ask that this complaint be closed and no longer visible on our page. Thank you for your attention to this matter.
  
  Sincerely, 
  
  Anisa 
  Customer Service Manager 
  **************

  Customer Answer

  Date: 09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially got a incoming call from Apex Media back in May I believe. At that point of me being a small business, I was willing to try anything to get my brand out to the world as I knew it was being restricted by the algorithm. When I got that incoming call, I thought Apex Media was going to be my saving ****** Month after month I request to see spreadsheets or live charts showing how my business is showing across all 72 major search engines. Meeting after meeting I asked about this and it was "next meeting, next meeting". It took me trying to CANCEL my service for a manager to reach out and try to explain how it works. I informed him when I had the initial call months ago, that I was a struggling new business and that I couldn't afford their services. They cut me a deal on the month price, promising to see my money back almost instantly with the online integration. Month after month I struggle to pay APEX based on their false promise of "it will pay for itself". When I spoke with the manager in August, he cut me yet another small deal and moved my payment due date the end of the month (instead of middle). The payments are all handled automatically on Apex's end, so there is no way for me to manually make payments. I have not heard from them, and they have not taken out my payment on the 30th..... I will be damned if they try to say "nonpayment" was on me..... I had the money in there for 3 days after the "due date" Last time I missed a payment they called me MULTIPLE times a day to have me pay it (which I did and was expecting this time, but still no call). I have taken it upon myself to reach out to a LOCAL media company, and they have pointed out a few things that APEX did that is hurting my location in the algorithm. I am not denying that they did SOMETHING for my business, but based on the other complaints and my own, I do not think they are as legit as they say. I tried to cancel services once already, please just let me cancel this time.

  Business Response

  Date: 11/04/2024

  To whom it may concern, 

   

  I was able to touch base with ****** and ensure that she was provided a resolution due to the concerns she had brought to our attention. We have refunded the $398.99 amount was  and wish to close this complaint. We are grateful for the transparency from ****** and wish her the best of luck with her future endeavors. 

   

  Regards,

   

  ********* ******

  Director of Customer Service 

  ************

  Business Response

  Date: 11/04/2024

  Attached are the receipts for ****** *******. Please let me know if you need any additional information from me!