About

Local BBB:

BBB Serving Southeast Florida & the Caribbean

BBB File Opened:

8/25/2020

Business Started:

4/12/2001

Business Incorporated:

2/1/2011

Type of Entity:

Corporation

Alternate Names:

It Works!

Business Management:

Mr. Mark Pentecost, President/Director

Mr. Douglas F Nooney, Director

Additional Information

Refund and Exchange Policy

The It Works! Refunds and Returns Policy (effective 09/21/21)

https://itworks.com/policies/returns

 

UNITED STATES 

 

The It Works! Refunds and Returns Policy applies to Loyal and Retail Customers, and Distributors in certain instances (henceforth “Customers”). These terms apply to the It Works! products, apparel, merchandise, and printed business materials. 

 

1. It Works! products produce different results for different people, and It Works! does not guarantee specific results nor offer a money back guarantee. Customers should follow the directions with each product received.

2. Loyal Customers can utilize the Self-Service Returns process located in the Loyal Customer portal to generate a shipping label. Distributors can utilize the Self-Service Returns process located in eSuite to generate a shipping label.  

3. The Customer is responsible for all return shipping costs. Original shipping charges incurred on your order are not refundable.

4. To receive a refund, all returned items must be post-marked within thirty (30) days of the original ship date. Product must be in an unopened and/or “new” condition. Returned apparel must be in unaltered, unwashed, and unworn condition with the original tags attached/packaging included. A traceable shipping method must be used if the Self-Service returns process is not utilized. It Works! is not liable for the shipping costs of returned items or any return shipments that may be lost in the return shipping process.

5. All items sold at It Works! events must be returned or exchanged at the time and place of the event, during store hours, and are not eligible for return or exchange outside the event.

6. Distributors may only return product for product credit unless they are cancelling their Distributorship.

7. To exchange product and apparel items Customers can call Customer Support, or Loyal Customers and Distributors can log in to their online accounts and submit a support ticket, within thirty (30) days of delivery to specify which item(s) they would like to return or purchase in exchange. Exchange orders should be placed prior to Customers returning their original items for a refund to ensure that the desired replacement item(s) and/or size(s) is in stock and available.

8. Within sixty (60) days after cancellation or termination of the Distributor Agreement, the Distributor may return their starter kit and any products and sales aids purchased by Distributor for a refund, provided that the products or sales aids were purchased within one year from the date of cancellation or termination. The returned items must be in resalable condition as defined in the Distributor Agreement.

9. To receive a replacement on incomplete, broken, damaged, or defective items, the Customer must report the matter within thirty (30) days from the date of delivery and the incomplete or defective item must be made available for inspection if requested. 

10. Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the Returns Processing Center and are not guaranteed a refund.

11. Returning an order to It Works! will not automatically cancel monthly autoship orders. Autoship orders can be cancelled through the Customer’s online account at www.itworks.com by submitting a ticket, or by calling the local Customer Support number. All autoship changes must be completed at least two (2) business days prior to the next autoship process date.

12. If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value of the item(s) kept will be deducted from the refund on the return order and all Bonus Volume (BV) for the item(s) returned will be deducted.

13. Once the returned order is received and inspected at the Returns Processing Center (usually within 10 business days), a refund will be processed to the credit card used to purchase the order. Depending on the credit card company, it may take an additional 2-10 business days after a refund is applied for monies to post to the Customer’s account. 

14. All returns must be accompanied with the original, or a copy of the original, packing slip.

15. If an item is returned that is not eligible for refund, you will be notified by Customer Support. 

16. All printed business materials must still be in resalable condition, complete, unopened and in the original packaging in order to process a return and/or refund. 

17. No returns will be accepted or refunds processed for personalized or customized items.

18. For additional information specific to Distributors please see the It Works! Policies & Procedures and the It Works! Distributor Terms & Conditions. 

19. For additional information specific to Loyal Customers please see the It Works! Loyal Customer Terms & Conditions. 

 

PRODUCTS AND APPAREL MUST BE RETURNED TO:

IT WORKS MARKETING, INC.

4505 Newpoint Place, Suite 200

Lawrenceville, GA 30043

 

For Customer Support:

https://itworks.com/contactus

Business Categories

Home Based Business Marketing, Online Shopping, Vitamins and Supplements, Skin Care