Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 7/13/2022. I paid 216.00 plus tax for a booklet of courses for Physical Therapy License renewal in NY state. It was for 36 hours supposedly approved by the licensing board of NYS. I took the exam consisting of 168 questions, passed with a 95 percent and then paid for the course afterward, which was what I was directed to do.
  Afterwards, when asked to put my license number, another number also came up and I deleted that one as it was not mine. I then tried to find documentation that would show that I completed the course and was trying to find out how to obtain the promised certificate.
  When I went to my account, it said I was only in the course for one minute and that I was only 50 percent through the exam which was not true.
  I called the help number and the first and second time I spoke to someone, they encouraged me to go back in and do the test again as they showed that had only performed as stated, one minute and 50 percent. Both times, the people I spoke to hung up on me as I stated that wasn't what I was interested in doing as I had already completed the exam with a 95 percent and I also was afraid that it wouldn't go through unless I paid again.
  Being that both persons hung up on me and only offered repeating the exam as an option, I feel as though it could have been a scam and this needs to be resolved so that I can adequately perform the CE for my professional license before 7/31/2022.
  Please advise me as to how to proceed.
  Thank you.
  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 6, 2022/07/15) */
  Contact Name and Title: Garrett R***** Supervisor
  Contact Phone: 814-230-6479
  Contact Email: [email protected]
  Customer was assisted by Mary N** on 7-14-22 and was provided with certificate of completion and credit for her completed course. She stated that she was going to try to cancel this complaint.
  
  
  Consumer Response /* (2000, 8, 2022/07/15) */
  I am happy to report that I jumped the gun on this situation, although there should be improvements made so that no one else felt like they were being scammed as I did at the time. The next day I spoke with a different person, who knew how to handle the situation that had occurred and also was able to see why my courses did not register. It was simply that I had not filled out a course evaluation; but there was a glitch somehow as I was not given an opportunity to fill one out.
  
  Within 15 minutes, my situation was resolved and I received my course certificate for 36 hours.
  
  I would recommend better training for the two prior individuals who did not know how to rectify the situation and chose to hang up on me instead.
  
  Thank you all for your prompt attention to this matter and I am currently a satisfied customer. The product was well worth the cost and the information learned a benefit to my profession.