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Business Profile

Educational Consultant

EliteLearning.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for an online webinar to meet a new requirement for my registered nurse license through the State of Michigan. It was advertised as a LIVE webinar with interactive segment that meets the requirements. The webinar was not LIVE. It was a video with a post test afterwards. I was not granted access to the post test and therefore was unable to obtain my certificate. I emailed the company. They sent an auto-generated Email with a case number, but no one has reached out to me at all.

    Business Response

    Date: 06/24/2022

    Business Response /* (1000, 8, 2022/06/23) */ This was resolved with the student on 6-7-22. The student was both refunded her money for the course and given her certificate of completion that she can use towards her renewal. The course as it is has been approved by the state to meet the requirements and no false advertising has happened. Consumer Response /* (2000, 10, 2022/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad they finally got back with me and made the situation correct. I have never had problems with this company before. I'm very pleased with the full refund and the customer service representative that contacted me was very nice and professional.

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