Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, I am writing to establish a formal complaint of false advertisement and predatory marketing against Elite Learning located at *************************************************************************. I have received mail correspondence from Elite Learning, as well as multiple other companies, advertising physical therapy continuing education programs. A co-worker advised that she has used Elite Learning to meet the 30-hour continuing education criteria for Virginia PTA licensure renewal in the past as it was an affordable and easy option. The mailed Elite Learning Virginia Physical Therapy Continuing Education Packet I received advertised "Best ************ $216 - All 30 Hours- $24.00." (See supporting documentation for details) I decided to complete the Elite Learning Packet and submitted the test answers at elitelearning.com/book using the code PTVA3022 per the instructions provided. I received a score of ****% on the 140-question exam. Upon completion of the exam, the website redirected me to "My Cart" where the price was listed as $240. I attempted to locate my certificate through the "Learning Hub" to verify that my submission had been accepted and viewed the following message, "Our apologies! The book you received had a mistake on the listed price. The correct price of the book is $240." I want Elite Learning to honor the price of $24 as advertised in the book. I have spent hours reading the course material provided and answering the exam questions. This is a predatory bait and switch. I did not receive any other correspondence advising of the pricing error until I had submitted my answers for the exam.I appreciate your time and assistance in resolving this matter.Thanks,********************* ********************** ************

  Business Response

  Date: 12/30/2022

  We would like to connect with ************** and resolve this issue for her. The misprint was an honest mistake, not an intentional deception. We have included a note when the code is entered on our website with a note about the misprint. You can reach me direct at ******************************************** and I would be happy to discuss a resolution. I apologize for the confusion this misprint has caused. Thank you, ***********************

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received reading material from elite learning advertising continuing education for $24.00.When I went online to do the test it said that there was a mistake and the cost is $240.00. I contacted elite learning and they offered me a 30%discount. They should honor the price advertised. I think this was done to entice taking the course.Thanks for your assistance

  Business Response

  Date: 12/30/2022

  We have resolved this issue for **************. The misprint was an honest mistake, not an intentional deception. We have included a note when the code is entered on our website with a note about the misprint. I apologize for the confusion this misprint has caused. Thank you, ***********************

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Elite learning advertised CE in the form of reading materials in print for $24.00. I spent 30 hours reading the material then went online to take the test. It was only then that I was informed that it would cost $240.00 NOT $24.00.
  THIS IS WHERE I HAVE A PROBLEM.
  What I did to avoid spending more than was advertised and still being able to get credit for my learning time was to take the test on paper and send it in with payment of $24.00. I have not yet been informed whether I can get credit for taking the course.
  

  Business Response

  Date: 01/06/2023

  We have spoken with ************** and she has received credit for the course, there was a typo in her email address which prevented her from getting the certificate. This has been resolved now. Again, the misprint was an honest mistake and we apologize for the confusion it has caused. Thank you, ***********************

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a physical therapy CE book from Elite Learning which adverted on the front cover a cost of $40 for 30 CEU's. I completed all the testing using the printed book and then created an account to enter my answers online. Immediately I see a cost of $200 and this message:OUR APOLOGIES! THE **** YOU RECEIVED HAD A MISTAKE ON THE ***** LISTED. THE CORRECT ***** OF THE **** IS $200.As I had already spent 30+ hours completing this course from the printed book and did not wish to do so again with another more ethical company, I paid the fee. However, I consider this FALSE ADVERTISING and a SCAM! I also read a review here dated 10/7/22 reporting this same scam. This person received a CE book with the price of $24 on the cover but got the same message when he/she created an account and paid $240. Coincidence? I think not. This company should honor their printed price. Sending out a printed book stating a cost of $40 and knowing that many people would complete the course before ever creating an online account is DECEPTIVE! I chose to complete Elite Learning courses as the price seemed to good to be true. And, it WAS!! I could have completed 30 hours with another company who offers UNLIMITED CEU's for $99!!

  Business Response

  Date: 12/30/2022

  Contact Name and Title: *********************** CS Team Lead
  Contact Phone: ********************
  Contact Email: ********************************************
  We have resolved this issue for ******************. The misprint was an honest mistake, not an intentional deception. We have included a note when the code is entered on our website with a note about the misprint. I apologize for the confusion this misprint has caused. Thank you, ***********************

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business, under the name "InforMed" keeps sending their continuing education products and advertisements to my mailbox. I have contacted them numerous times over the last ten years and asked them to stop and have my information removed from all contact lists, but the unsolicited junk mail keeps coming. Once, they made the excuse that because they purchase their mailing lists in bulk, I will keep appearing on it. The volume of mail has contributed to my mailbox overflowing and my legitimate mail not being delivered... causing me actual harm. This is harassment. I have never had any business relationship or other contact with them. Their excuses are not my problem. I could attach a picture, but I'm sure everyone knows what junk mail looks like. My desired resolution is for them to stop sending junk mail (now and in the future), remove me from all contact lists, and to never contact me again.

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/11/16) */ We have marked our lists to not mail to this gentleman again. We apologize for the inconvenience. Consumer Response /* (2000, 7, 2022/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, no more USPS junk mail or any other contact from them is all that I could hopeful, however I'm skeptical as I've heard these words from them many times over the phone.

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A little over a month ago I received a book/magazine from elitelearning.com for a 30-hour continuing education package. The cover of the book says the cost is $24. The second preface page of the book even has a price breakdown. It specifically states, "Best Value - save $216 - All 30 hours" with a price again of $24.00 for 30 hours. Then, on page 148, for submitting your work and paying, it says 30 hour course only $24.00. I have been working on this continuing education program for over a month in an attempt to complete it before I have family in for Thanksgiving. I am just a few questions from completing it. I recently found out from a coworker, that used the same program, went online to turn their work in and found out the price was actually $240. The company claims it was a misprint in the book. I find this hard to believe, seeing how the price was printed the same in more than one place in the book, had a price breakdown, and even stated "save $216". This is intentionally misleading to get you to use their program and then be forced to pay their price, "bait and catch" I now have the choice of starting completely over with a different program or pay their "real" price.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 8, 2022/11/28) */ Contact Name and Title: Caitlin M*** CS Team Lead Contact Phone: 814-584-3274 ext 387 Contact Email: ***************************** We would like to connect with Ms.******* and resolve this issue for her. The misprint was an honest mistake, not an intentional deception. You can reach me direct at ***************************** and I would be happy to discuss a resolution. I apologize for the confusion this misprint has caused. Thank you, Caitlin M***

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2022 I purchased a nursing ceu package for $34.95. The video courses initially would not play and then did briefly but would 'glitch'. I cannot go back to review the video or any course content that has already played. Now none of the courses will play at all now. I have tried on a brand new Macbook, and 3 different computers at my work. I used Elite in the past with no problems. This year they also have something called ezflowplayer on the screen, this will not load either and is very cumbersome to use. I contacted elite and their "solution" was to close out the browser, sign out/sign in, clear cache/cookies, restart etc. None of these worked. My coworkers are using other companies for their online nursing ceus and are not having any problems at our work or home. Elite's program is the problem not the computers. I should not have to spend hours on the phone or computer trouble shooting, I am a nurse I need to get these done and move on. I want a full refund. Confirmation of my transaction can be confirmed by elite through my account. I don't know how to show that the videos will not play but neither can I review what has played.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/01) */ This was resolved with the student on 10-27-22. The student was refunded her money for the course. We have also asked our engineering team to look into the problem she was having.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booklet sent out by company for continuing education for physical therapy. on the front of the book it rerads "Your 30 hour continuing education package $24.00" "ELITELEARNING.COM/BOOK" "Complete this book online with code: ********* After completing the workbook which took at least 30 hours if not more, I went online to do put my answers online for the credit. When entering the above book code I received a message that there was an error in printing and the cost was $240.00 not $24.00. I looked through this book when it first arrived thinking the price may have been low but there is not any pricing anywhere else in the book that states $240.00 versus the $24.00 so I thought they probably do bulk pricing. This is bait and switch which I believe may be illegal, if not it is very unethical.

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/10/21) */ We have called and emailed ************ in an effort to resolve this issue. Hi******, I am reaching out to you in regards to the Better Business Bureau case you opened. I am in customer service and have reached out a couple of times in an effort to speak with you on this issue. You can reach me direct at ***************************** and I would be happy to discuss a resolution. I apologize for the confusion this misprint has caused. Thank you Caitlin M***

• Initial Complaint

  Date:09/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the "WV 30 hr Advanced Nurse Practice Continuing Education Series" on 9/8/22 for $39. When I log in to get started on the courses it is telling me "No Content yet for this course". I attempted to contact the listed customer service contacts, all of which have been disabled (email ****************** and phone************* and website ****************************. When I purchased this product it was listed through "****************************************************** which I found on the WV RN Board website as a suggested CEU vendor. I have not been able to make contact with anyone to discuss how to access the purchased content. I believe this website to be a scam and would like to know how to go about receiving a refund or access to legitimate, accredited, continuing education credits, I thought I was purchasing.

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 8, 2022/10/20) */ Contact Name and Title: Cindy P**, Dir. Product Contact Phone: 1-888-857-6920 Contact Email: [email protected] We are not the organization that this consumer purchased from. We sell CE for nurses under Elite Learning (elitelearning.com), owned by Colibri Group, and are in no way associated with Elite Online Continuing Education with **************. We have checked our records and do not have any purchase history for Cassandra P*****.

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 8/10/22 Purchase of 2 continuing education modules over the phone with representative using my credit card. I asked to be emailed receipt. My total was $56.95 On 8/13/22 I still had not received my emailed receipt and I called to ask about this and to verify I had received 30% off with promo code that I had (Back2School). The representative Adavis A**** G******* emailed me my receipt, but it did not reflect the 30% discount. He stated that I could not get a 30% refund or have 30% placed back on my credit card because I had already ordered and completed the modules. I explained that I ordered via phone and a representative placed my order and the discount was not applied. Adavis A**** G******* stated that I could not receive a 30% refund as this would be against company policy. I asked for him to explain the situation to a manager as I did not make an error in the system since I ordered over the phone. He apologized and stated there was nothing he could do.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/16) */ customer called in today and was granted the refund by the CSR that she spoke with. she has been returned the 17$. Consumer Response /* (2000, 7, 2022/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 7/13/2022. I paid 216.00 plus tax for a booklet of courses for Physical Therapy License renewal in NY state. It was for 36 hours supposedly approved by the licensing board of NYS. I took the exam consisting of 168 questions, passed with a 95 percent and then paid for the course afterward, which was what I was directed to do. Afterwards, when asked to put my license number, another number also came up and I deleted that one as it was not mine. I then tried to find documentation that would show that I completed the course and was trying to find out how to obtain the promised certificate. When I went to my account, it said I was only in the course for one minute and that I was only 50 percent through the exam which was not true. I called the help number and the first and second time I spoke to someone, they encouraged me to go back in and do the test again as they showed that had only performed as stated, one minute and 50 percent. Both times, the people I spoke to hung up on me as I stated that wasn't what I was interested in doing as I had already completed the exam with a 95 percent and I also was afraid that it wouldn't go through unless I paid again. Being that both persons hung up on me and only offered repeating the exam as an option, I feel as though it could have been a scam and this needs to be resolved so that I can adequately perform the CE for my professional license before 7/31/2022. Please advise me as to how to proceed. Thank you.

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 6, 2022/07/15) */ Contact Name and Title: Garrett R***** Supervisor Contact Phone: 814-230-6479 Contact Email: [email protected] Customer was assisted by Mary N** on 7-14-22 and was provided with certificate of completion and credit for her completed course. She stated that she was going to try to cancel this complaint. Consumer Response /* (2000, 8, 2022/07/15) */ I am happy to report that I jumped the gun on this situation, although there should be improvements made so that no one else felt like they were being scammed as I did at the time. The next day I spoke with a different person, who knew how to handle the situation that had occurred and also was able to see why my courses did not register. It was simply that I had not filled out a course evaluation; but there was a glitch somehow as I was not given an opportunity to fill one out. Within 15 minutes, my situation was resolved and I received my course certificate for 36 hours. I would recommend better training for the two prior individuals who did not know how to rectify the situation and chose to hang up on me instead. Thank you all for your prompt attention to this matter and I am currently a satisfied customer. The product was well worth the cost and the information learned a benefit to my profession.