Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/31/25 Amount of transaction: $99.I purchased a membership to Elite called "Passport," which was intended to allow me access to online continuing education for registered nurses. The website acknowledged that I purchased this and that I was charged, but my membership benefits were not initiated. When I attempted to sign up for courses, I was asked to pay more money. I called customer service and they were not able to help me, nor were they able to provide me with a refund. I was told I'd have to wait 30 days for a refund. I asked to speak with a supervisor and was told there was not a supervisor on the floor. I don't know what to do next.

  Business Response

  Date: 04/11/2025

  We sincerely apologize for the inconvenience you experienced regarding your membership and the lack of response from our care team. In review of your concern, we found that a technical issue occurred within the system that caused the membership to be inaccessible. We were able to have our Development Team correct this issue. As per our discussion on 4/8/2025, we are aware that you no longer need the membership, so we have refunded your purchase. Our mission is to lead people to achieve more, adapt, and thrive in their careers and we are sorry that we were unable to provide you with this experience. 

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elite Learning Ormond charged my credit card ***** dollars on 3/14/2025 without my permission. I have tried to call this company several times but my call is always disconnected. There is no order number and I did not authorize this payment. I used this company for **** last year in March 2024 but I did not sign up for any renewals. I am requesting that this company be investigated for fraud and for them to refund my money and to remove my credit card information from their site. Thank you in advance for your assistance

  Business Response

  Date: 03/17/2025

  We sincerely apologize for the inconvenience caused by the unexpected charge for your Elite Nursing Passport Lite CE Membership autorenewal. We understand how important it is to manage your subscriptions effectively and are committed to providing the best possible service to our valued customers. Please note, measures have been put in place to prevent such occurrences in the future as we have removed your card from your account. The charge of $44 has been refunded to your payment method.  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wont stop charging my credit card for services despite telling me they will

  Business Response

  Date: 02/10/2025

  We sincerely apologize for any inconvenience or frustration regarding your experience with Elite Learning. Upon review of your account, I can confirm that the FL Social Work All Access Pass has been canceled and refunded to your payment method. It appears this product was set to automatically be renewed in December of 2024. Your payment method has also been removed and is no longer on file. At Elite, we strive to lead people to achieve more and thrive in their careers. Thank you for reaching out and allowing us the opportunity to take care of our customers. 

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elite Learning Ormomd Fl has charged My debit card on file and amount of ***** without my authorization. The billing address is Elite Professional Education *************************************** . There is no order number I am not on any renewal plan. I attempted to email mailer demon return. I have attempted to call with no answer. I have attempted to remove my debit card but is not allowed. Please help me close whatever this company has got me locked into.

  Customer Answer

  Date: 02/03/2025

  The merchant I was complaining about has refunded the charge . This complaint can be removed . 

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a test booklet for Elite Learning for ***. I NEVER received any certificates, yet they charged and were PAID $34.95 out of my checking account. I had to sign up for their website since no one notified me WHY I never received certificated. When I view the site, it states I failed the courses!I have worked on *** for 30 years there is absolutely no way I did not pass these ********** addition, I was NEVER notified this was the case they just took the money!This appears to be a complete scam to take money and not provide certificates under the guise someone failed!I want my refund and to be removed from all contact with this company. Unprofessional and bordering on FRAUD

  Business Response

  Date: 01/09/2025

  We sincerely apologize for the absence of communication regarding your exam. To clarify the mail-in process, once your exam is received, our automated system scans and processes your exam and payment. Your test results are then uploaded into the system. After further investigation, we found a discrepancy within the system into which we are diligently investigating. You have passed your exam and will receive your certificate of completion via email, or you may access it in your online account. We will also be submitting your hours to the state. A full refund of $34.95 has been issued to your original payment method for the inconvenience. We completely understand and share your frustration in this situation. Thank you for your feedback and we wish you the best in your educational journey. 

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Child Abuse ***. I took the course and EliteLearning emailed me and said that the *** certificate was sent to ************. ************ has yet to receive the certificate. This began at the end of October 2024 and we are now mid December 2024. I have taken Informed in the past for the same ***. Informed and EliteLearning combined as one since then and now it is a complete mess. I gave EliteLearning all the information they needed to get the *** certificate to ************. It is the same information needed to take the course in the first place. Given EliteLearning.com refusal to acknowledge they have been s******* up since they joined with Informed (other reviewers will back me up), I was forced to take the course through NetCE who was able to get the *** certificate to ************ within 24 hours and therefore, my medical license was renewed. Stay away from **********************

  Business Response

  Date: 12/16/2024

  Thank you for the valuable feedback provided. 

  The ************************ requires all roster submissions to include the applicants full name, license number, date of birth, and last four digits of the social security number. Please note, we do not keep date of birth or social security information on file for security purposes. As you have declined to provide Elite with your date of birth and the last four digits of your social security number, we have been unsuccessful in our attempts to submit results to the board. We have attempted to contact you for this information multiple times via email and phone, to which you refuse to confirm the necessary information for submission. You have also requested that we cease communication, again keeping Elite from completing your request. We have made every effort to assist in this matter and have complied with legal requirements, as well as your request to cease communication. At this time, we consider the matter resolved. Thank you for your understanding, and we wish you the best of luck in your endeavors.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22688677
  
  I am rejecting this response because: They are focused on information that they already have. I have used Informed in the past and it worked but ever since they joined with EliteLearning.com, they have been failing. They sent an email to me at the end of October when I completed the Child Abuse course. This email stated that they have sent the *** certificate to ************. That *** certificate never got to ************. They have a faulty process. Other complaints are on the web with a similar story.

  Both NetCE and Informed had the same information from the start. This is the same information that EliteLearning.com is harping on. Only ***** could get the job done. So, it is not that EliteLearning.com needs the information as they have that information. It is that EliteLearning.com is selling a product that they cannot deliver.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/02/2025

  We are writing to acknowledge your complaint regarding the delayed submission of your PA Child Abuse course due to your refusal to provide and confirm your full name, date of birth, and social security number as required by the state of ************. We understand this process may seem different than previous years but be assured that the state of ************ has always required proof of identification in this manner. We appreciate your feedback and will consider this matter resolved. We wish you the best in your educational endeavors. 

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22688677
  
  I am rejecting this response because:

  EliteLearning.com is still are not getting the point. Their response is erred because the data that they are still asking for was given to them from the start when I signed up for the course and was given to them over the phone with their customer service representative who said she would have the *** certificate sent again. By EliteLearning's behavior, they are refusing to follow through and coming up with all sorts of excuses not to provide the service they sell and this has been the issue from the start. They would much rather argue for data they have already receive on more than one occasion. Furthermore, their argument is mute as  recently my credit card notified me that the dispute has been resolved and I have received the refund I have requested.This mean that my credit card company after their due diligence agrees with my complaint about EliteLearning.com's business practices. EliteLearning.com is at fault for poor business practices and their juvenile behavior throughout this process has been well documented.

  Informed was better off without EliteLearning. I have used Informed med prior to the merger and they had no issue getting the *** certificate to **************************. Now with EliteLearning.com that is not going to happen. Web search shows other customers with very similar experiences documented in complaints. This merger between these two companies was a very bad idea for Informed. From this experience, I would say Informed would be better off divesting themselves from EliteLearning.com
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 01/02/2025

  Hello,

  We have responded to this complaint twice with hopes of resolution. However, this student does not want to provide the information and has disputed the charges with their credit card so consider this complaint resolved. I do not feel any additional information will result in resolution.

  Thank you

  Business Response

  Date: 01/02/2025

  Date Sent: 1/2/2025 1:00:03 PM
  

  Hello,

  We have responded to this complaint twice with hopes of resolution. However, this student does not want to provide the information and has disputed the charges with their credit card so consider this complaint resolved. I do not feel any additional information will result in resolution.

  Thank you

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the State of *******, starting this year 2024 some Cosmetology professionals are no longer required to take the *** The State/**** did not notified us about this change. I paid for the *** being Elite the more expensive choice (other are charging around $14 for the same CE). Despite of being a loyal customer of ********************** since ******** years) and after contacting the school, they did not refund me for my unnecessary course (since I was exempt from taking it). So, they rather to lose a customer and get a bad review (as a matter of fact more than a dozen; I'm going to spread the word to other colleges) instead of having and or displaying some **************** skills by refunding me the unnecessarily paid $22.95. Needless to say, I wont come back to Elite/Colibri.

  Business Response

  Date: 10/28/2024

  We sincerely apologize for any confusion or inconvenience regarding your Florida Cosmetology ** requirements. Effective July 1, 2024, all licensees who meet specific requirements will be exempted from their current continuing education requirements. Requirements and exemption status can be found in your online account or by searching the online licensing portal on the ************ website. Due to this new policy, we have issued you a refund of $22.95 for the cost of the ** purchased. Thank you so much for your patience. 

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On their website, under FAQ, they say that they will price match. Their 2024 Pennsylvania Medical Licensure Program costs $200 for 24 continuing medical education credits and includes the mandatory requirements for child abuse reporting, patient safety, etc. There is now a competitor in PA called ***** who has a similar program that costs $105 for 30 continuing medical education credits which includes the same mandatory requirements for ************. I called Elite Learning and asked them to price match but they refused. No explanation other than saying that $10 was the maximum they could adjust the price. They eventually offered to lower the price a little more but nowhere near enough to come close to matching the $105 price of their competitor. I would like them to abide by their statement on their website and match the price of the competitor whose information I provided to them. And they need to correct the statement on their website if they really wont price match.

  Customer Answer

  Date: 09/30/2024

  My address should include the city which is Allentown, Pennsylvania. 
  Thank you,

  Aaron Katz 

  Business Response

  Date: 10/03/2024

  We pride ourselves on being the most affordable CE on the market and with that we do offer a generous price matching policy. As per our policy, to honor a price match, “the competitor's product must be similar to ours; meaning that content and credit hours match”. Upon review of the products in question, the content and course hours do not match. To specify, in the Elite PA 24 Hour Physician Package, we offer 7 courses totaling 24 credit hours while the NetCE PA Physicians and PAs 2024 offers 30 credit hours and 4 courses. Within the NetCE offering there are only 2 courses that match courses offered in our Elite package. Though we do not have any significant discounts currently, I am happy to offer you a 25% discount on the Elite PA 24 Hour Physician Package. Please contact me at [email protected] or 1-866-344-0973 if you would like to proceed. 
  
  Thank you for allowing us the opportunity to clarify the terms of our policy as we strive to lead people to achieve more, adapt, and thrive in their careers!  

  Customer Answer

  Date: 10/03/2024

  To Elite Learning/Colibri Healthcare:

  Your statement that the NetCE courses don’t match those of your courses is rather disingenuous.  The main purpose of both programs is to meet the Pennsylvania requirements for physicians (and nd other health care providers) to renew their medical licenses.  Those requirements include Child Abuse Identification and Reporting (2 credits), Substance Use Disorders: The DEA’s MATE Act Training (8 credits), and 12 credit hours in Patient Safety.  Both yours and NetCE’s programs satisfy those Pennsylvania medical licensure requirements and provide some additional courses for additional Continuing Medical Education credits.  The fact that your program includes 7 courses and NetCE’s program includes 4 courses isn’t relevant.  It’s the number of Credit Hours that is important.  The NetCE program includes a total of 30 credit hours while your program only includes 24 credit hours.  So the NetCE program matches and exceeds your program.  Both programs are marketed as satisfying the mandatory requirements for Medical Licensure.  And both programs meet those requirements.  As you stated, in order for a price match the competitor’s product must be similar to yours, not identical.  Any reasonable person would see that NetCE’s program satisfies all the mandatory that your program meets 

   

   

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22356043
  
  I am rejecting this response because:  both the Elite Learning/Colibri Healthcare and NetCE programs are marketed for physicians to use to meet the Mandatory Requirements for Medical Licensure renewal in Pennsylvania.  Both satisfy the requirements for Child Abuse Identification and Reporting (2 credit hours), the DEA’s Substance Use Disorders MATE Act training (8 credit hours), and 12 credit hours of Patient Safety; and provide some extra credit hours.  The fact that the NetCE divides their whole program into four larger courses and Elite Learning divides their program into seven smaller courses isn’t relevant. It’s the total number of credit hours that is important. The NetCE program includes 30 credit hours of Continuing Medical Education while the Elite Learning program only includes 24 credit hours. The NetCE program is clearly similar to the Elite Learning  (and better in some ways) and so Elite Learning should abide by their listed policy of price matching for me. 
  
  Sincerely,
  
  Aaron Katz

  Business Response

  Date: 10/09/2024

  Thank you for the valuable feedback provided. 
  
  In review of our policy and your customer loyalty, we are happy to honor the price match of $105 for the Pennsylvania 24 Hours Physician Package. We will contact you within 24 hours with the next steps. Thank you for allowing us the opportunity to clarify the terms of our policy as we strive to lead people to achieve more, adapt, and thrive in their careers!  

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22356043, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aaron Katz

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of May 23,2024 I purchase a CEU package to renew my education credits and did not complete any courses. On the date of May 24,2024 I reached out to elite to request a refund and when I got to the part of inputting my credit card number the phone disconnected and the employee didnt reach back out. So I sent an inquiry and was told to wait for the refund. Today I sent an email to 2 email addresses from the website and it shows that Ive been blocked access of sending emails. This is money that doesnt belong to them.

  Business Response

  Date: 06/14/2024

  Thank you for reaching out and sharing your experience. We apologize for the inconvenience and frustration this has caused. 
  
  We understand the importance of timely and clear communication, especially concerning refunds. Here's a summary based on our records: 
  -On May 24, 2024, you requested a refund, and it was processed and completed before the call disconnected. We apologize for not following up after the disconnection to confirm the refund. 
  -The refund of $31.96 was processed on May 24, 2024. Our accounting team has verified that the refund was successfully processed in our records. Our customer representative confirmed this during a follow-up call on May 27, 2024. 
  -On June 8, 2024, at 11:54 AM, we received your email inquiry. Our Manager of **************** responded on June 11, 2024, with a copy of the credit memo receipt, advising that if the refund is not visible on your bank statement, you may need to contact your issuing bank. 
  -Also, regarding the email blocking issue, we assure you this was not intentional and may have been a technical glitch. We apologize for any confusion or inconvenience this may have caused. 
  
  We genuinely value our customers and strive to provide the best service possible.  

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used elite nursing, which says they are Colibri Healthcare. I have done continuing education for my nursing license in ****** through them. I did have trouble with them auto renewing last year. My membership with them expires on April 26 of this year and hopefully there will not be another auto renewal charge. On March 25 a month before, my membership was even expired, I was charged to my debit card charge of $105.99 from an Elite with the telephone number on my statement of *********** with the numbers ** next to it. I reported it to my bank and have changed my debit card Numbers and Im receiving a new card in the mail. When I called the phone number a Colibri real estate company answers and when you ****** their location and old abandoned brick building comes up in ******** only option number four for *** and when they answered, and then ******* answered and said that it was Calibri real estate licensing for students. Had to look up the address which took a couple of minutes and said it was *********************************************************************. *****. Which couldve been a lie. I asked him what his location was and he said he works remotely and would not disclose it. Some other options on their Phone menu, 1 ********* appraisal, 2 ********* real Estate 3 elite 4 *** 5 Allied and 6 FTC. The only option that answered was *** and when he did, a man named ******* was on the other line. When I ask him what kind of business he had he said they were for real estate students getting their license and provided live stream class. I will be watching for any further charges from elite nursing in the next month and convince there is something very wrong going on at this company.

  Business Response

  Date: 04/17/2024

  We apologize for any inconvenience or confusion you experienced regarding the charges on your card and the communication with our company. 
  
  After investigating your case, we found that there was a technical issue within our system that led to your payment information not reflecting accurately in our records and you being overcharged. We understand how frustrating this must have been for you, especially with the auto-renewal process. 
  
  Regarding the phone number you contacted and the businesses you encountered, our corporate phone number is indeed associated with various branches of our company, including real estate licensing and other services. However, we understand the confusion you faced when trying to clarify the nature of the charge. 
  
  We are deeply sorry for any inconvenience caused by the miscommunication and misunderstanding. In an effort to make things right, we will be refunding you an additional $99.99 for the auto-renewal charge back in 2023, and a certified check will be sent to you promptly. Your membership is still active in your account, and you can use it on your own terms. Unfortunately, due to the card cancellation and dispute process, we were unable to issue a refund for the $105.99 charge.  
  
  Please be assured that we take your concerns seriously and are taking steps to prevent similar issues from occurring in the future. Thank you for your patience and understanding. 

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************