Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a registered Client Support Professional (CSP) with ***********************. On August 28, 2025, my account was suspended, and I was asked to provide photo identification and my CSP ID for verification. I promptly submitted the requested documents the same day.Since then, I have not received any response, update, or resolution regarding my account status. It has now been over 10 days without communication. I have sent follow-up emails and attempted to reach out through Arises support channels, but my case has not been addressed.This delay has prevented me from accessing the platform and earning income. ***** advertises timely support and assistance, but in this case, they have failed to respond within a reasonable timeframe.Resolution Sought:I request that Arise:******** and process my submitted identification without further delay.2.Provide a clear update on my account **************** my account access if no violations are found, or provide a written explanation if otherwise.I am simply seeking fair treatment and timely communication regarding my account.

  Business Response

  Date: 09/12/2025

  Dear ******* *******,
  
  We appreciate you reaching out regarding your concern.
  
  After thoroughly reviewing our records, we were unable to locate any recent transactions or communications from you with TakeProfitTrader. Our last recorded interaction or payment from your email address ************************** dates back to July 2025, and there have been no subsequent account activities or support tickets submitted since then.
  
  It seems the this issue may fall outside our platform and services. CSP ID ******* you referenced appears to be associated with ***********************, a company not affiliated with TakeProfitTrader. 
  
  That said, we are happy to help if this matter is related to our platform. To assist you properly, please reply with the following details so we can locate your account:
  *The account number or order number in question
  *A brief explanation of the specific issue you are experiencing on our platform
  
  Once we receive this information, we will gladly investigate further and provide a clear resolution.
  
  Thank you for your understanding, and please know we are ready to assist if this matter involves our services.
  
  Sincerely,
   *** *****
   Risk Team
   TakeProfitTrader

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They withdrew money for a subscription that I didn't want!

  Business Response

  Date: 09/12/2025

  Dear **** ********,
  
  We appreciate your patience while we carefully reviewed your account.
  
  Weve confirmed that a payment of $102.00 was received on your account.
  
  Please note that as outlined in our Refund Policy, subscription fees become non-refundable once an account has been activated and traded on, due to non-recoverable setup and market data costs incurred on our end. However, if the account has not been used or traded, we can offer a partial refund of the amount paid minus $75.00 in non-recoverable fees.
  
  This means you are eligible for a refund of $27.00 ($102.00 $75.00) if your account has not been used. We cannot refund everything above $75.00 because setup fees and market data fees have already been paid for the account.
  
  Please know that we are doing our best to provide every trader with timely and thorough support, and we are here to help you resolve this matter smoothly.
  
  Sincerely,
  *** *****
  ******************start="1144" data-end="1147">TakeProfitTrader

• Initial Complaint

  Date:09/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an evaluation account with ******************** on Friday Aug 29, 2025. I have completed the setup instructions and entered all my account information, and have already paid, but there has been an issue with activation and I am completely unable to use the service that they are claim to provide. I have attempted 3 times to email and chat with them, once on Friday, and twice following Labor Day and I have not gotten ANY response. I would like to humbly request for a refund.

  Business Response

  Date: 09/12/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay in communication from our support team. We understand how frustrating it can be to experience delays when you are eager to begin, and we appreciate the opportunity to clarify this situation.
  After reviewing your account under order number TAKEPROFIT7632381, our records confirm that your evaluation account was successfully activated and actively used for trading. Specifically, the account shows a current balance of $48,932.50 with five trading days recorded between September 4 and September 10, 2025 (see attached screenshot).
  
  While we regret the initial communication gap, it is important to note that under our Refund Policywhich you acknowledged during checkoutrefunds are only available for accounts that have not been used or traded. Once trading activity has occurred, the service is considered delivered and is no longer eligible for a refund, as non-recoverable technology and market data fees are incurred upon use.
  
  We appreciate your understanding of these terms and apologize again for the inconvenience caused by the initial lack of response. Although a refund cannot be issued in this case, we would be happy to assist with any further support you may need to continue using your account successfully.
  Thank you for your patience and for giving us the opportunity to address your concerns.
  
  Sincerely,
  *** *****
  ******************start="1777" data-end="1780">TakeProfitTrader
  
  Attachments:
  Trading account screenshot showing 5 days of usage (Sept 410, 2025) and $48,932.50 balance
  Screenshot of Refund Policy acknowledged during checkout
  Transaction records dated August 26 and September 2, 2025

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has a Promo Code NOFEE40 witch offers 40% off. I purchased an account and was charged the whole amount without the discount. This happened on two separate accounts I purchased with different banks. I raised this issue with ***. One was refunded. The other one hasn't been refunded for the difference. I have asked the company about 4 times to issue the refund for second account and they have ignored my messages. Never responding to customer service chat.

  Business Response

  Date: 09/09/2025

  Dear ****,
  
  Thank you for reaching out and sharing your concern regarding the NOFEE40 promotion. I completely understand how important it is for you to have clarity and peace of mind when it comes to your funds.
  
  After reviewing your conversation with our support team, I can confirm that your refunds were successfully processed on August 26, 2025
  174026__bulk_actions_**********
  and September 2, 2025
  174026__bulk_actions_**********
  . Ive attached the proof of these transactions for your convenience.
  
  Refunds usually take ******************************* your account, depending on your banks processing times. If you dont see the funds after this period, I recommend contacting your bank directly and sharing the reference numbers shown in the attached documents. This will help them locate the refund more quickly.
  
  Please rest assured that everything on our end has been completed successfully. We truly value your patience and understanding, and were always here if you need any further support.
  
  Warm regards,
  *** *****
  Risk Team

• Initial Complaint

  Date:09/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the account *******. You guys has not subscribed to the real time data on this. I am not able to trade since yesterday, trading session of 01 September 2025. Who is responsible for my loss of ************* Everytime evreytime I want o connect with support I get only one automated message : Hi there! We're currently experiencing a higher-than-usual volume of customer inquiries in our chats. As a result, our response time may be a bit longer than usual.Will do our best to get back to you as soon as possible!??I dont know why this is happening. It happened one time in past as well. I am not getting this why I cannot have someone to reply since last many many hours.

  Business Response

  Date: 09/12/2025

  Dear ****** ******,
  
  I understand how inconvenient it was not being able to trade on September 1st. I checked your case and  found that our support team updated your market data status after your message on September 2nd. Please know that delays in market data subscription are rare, and we regret the inconvenience this caused you. We truly value your time and trading experience, and I want to assure you that were working continuously to keep these interruptions from happening again.
  
  The delay in response was due to a higher-than-usual number of chats at that time. Please know were doing our very best to address every request as quickly as possible and to improve our response times moving forward.
  
  We truly appreciate your patience and understanding.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Sincerely,
  *** *****
  ******************start="1697" data-end="1700">TakeProfitTrader
  
  
  

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duplicate billing, unauthorized account reset, and loss of trading account progress caused by technical issues and poor customer service.On August 20th, I purchased an account reset through ********************* platform for $100. Due to persistent technical issues, particularly with their ****** integration, I was charged twice for the same service. This duplicate billing occurred despite initiating only a single reset transaction.Worse, the company reset the wrong accountone that was already active and in good standingand in doing so, canceled my test account where I had already achieved the required profit goal. This erased my legitimate progress without justification or authorization.Take Profit Traders platform appears to suffer from systemic problems that affect both payment and account management. These include:Duplicate ****** charges for a single action.Accounts being improperly displayed or disappearing after payment is processed.Unwarranted cancellation of active or completed accounts.I contacted their customer service team immediately, providing transaction details and evidence of the double charge and account error. Their response was unhelpful, dismissive, and failed to resolve the issue. They refused to restore my completed account or issue a refund for the extra charge, despite clear evidence that their system malfunctioned.Failure to deliver contracted services by altering the wrong account.Loss of customer data and progress without consent.Lack of prompt, fair, or adequate resolution to a valid dispute.A full refund for the duplicate reset charge.Restoration of my completed test account with all progress reinstated.Assurance that their systems will be reviewed and corrected to prevent this from happening to other customers.Written confirmation of how ******************** will address this matter.****** receipts, transaction IDs, screenshots of account progress, and chats with their support team are available upon request.

  Customer Answer

  Date: 08/26/2025

  My BBB complaint was premature, and TakeProfit Trader took the time to connect me to the right support staff to remedy the issue. They were communicative and prompt in resolving my issue with a refund and restoration of my account, and ensured they would look into the technical issues of their site. I highly recommend TakeProfit Trader and advise any others having issues to give them some time, and they will make things right. My complaint is no longer valid, and I wish them the best.

  Customer Answer

  Date: 08/26/2025

  Yes, the issue has been resolved.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trading on tradeovate through the simulation that is offered by your company. I took a two thousand dollar loss on a trade and the account was disabled due to a max loss amount for the day. My account was at $51,800. Contradictory to your tradovate records, your system disabled my account for violating the rule of going below $48,000 (even though my tradovate account only reached $49,000). You are reporting false information, and forcing my account yo be closed. I tried reaching customer support to resolve the issue by email, chat, and phone call. I got no response or reply. I want to be reimbursed with a pro account, and my account reactivated, and additional points due to the inconvenience, emotional damage and anxieties, and lack of response, and poor customer service.

  Business Response

  Date: 08/18/2025

  Hi ******,
  
  This is *** from the *************** Team.
  
  We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning it must have been to see your account ******************************* deactivated, especially when you believed no trades were open and your account balance was above the drawdown limit.
  After reviewing your account, the system indicates that your balance briefly fell below the required minimum of $49,500in this case, to $49,470, resulting in a shortfall of $30. Our platform uses an automated system that monitors all accounts in real time and applies drawdown rules consistently to ensure fair trading practices.
  
  We regret any emotional distress or anxiety caused. While the system automatically applies these rules and cannot reverse past account deactivations, you are fully eligible to continue trading using a newly reset or PRO account. We are here to assist you with account setup, verification, and guidance to prevent similar issues in the future.
  
  We truly value your patience and understanding and are committed to supporting you with a smooth trading experience moving forward.
  
  Best regards,
   ***
   Risk Team
  Take Profit Trader

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hoy 8/4/2025 en una operacion con SL la operacion se cerro de momento y supuestamente la cuenta de dondeo se habia quemado, cuando reviso la operacion me doy cuenta q no habia ni caminado un tip en mi contra dandome una perdida de mas de ************************************************************************ cuenta, basados en que alcance la perdida maxima permitida, cuando se ve bien clao en la operacion que es un error de la plataforma

  Business Response

  Date: 08/12/2025

  Hi.
  
  Thank you for taking the time to share your concerns through the BBB. We understand how important your trading activities are to you, and we appreciate the opportunity to clarify the matter.
  After reviewing your account history, we confirmed that your account was closed because it exceeded the End-of-Day (EOD) Maximum Trailing Drawdown limit as outlined in our trading rules. Your Drawdown limit at the time was $23,573.50, and your account balance reached $23,480.50, exceeding the limit by $93.00.
  While we understand that you believe the issue was caused by a platform error involving your stop-loss order, please note that, as stated in our Terms of Service, stop-loss and limit orders are not guaranteed executions. Market factors such as slippage, volatility, or other conditions may cause orders to fill at a different price than expected. These occurrences are considered a normal part of trading risk and do not qualify for account reinstatement.
  We also want to highlight that all traders have the ability to monitor their Drawdown limit in real time through the trading platform. It is each traders responsibility to ensure they remain within the set limits. This policy is in place to ensure fairness and consistency for all participants.
  Although we are unable to reinstate your account due to the rule violation, you are welcome to reset your test account at any time or wait for your subscription renewal date, at which point the account will automatically reset once the renewal fee is processed.
  We understand this may not be the outcome you were hoping for, but we hope this explanation provides clarity regarding our decision and policies. Should you have further questions, our team will be happy to assist.
  
  Kind regards,
  ******
  ******************start="1975" data-end="1978"> **************************

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take profit took away and disabled my account and banned me over a dispute even tho they over charged me 7 times for 1 transaction. Its my right to dispute any transactions where I felt the amount was incorrect and services werent rendered.

  Business Response

  Date: 08/05/2025

  Hi,
  
  Thank you for reaching out and bringing this matter to our attention.
  
  After carefully reviewing your account, we found that the transactions you disputed were tied to accounts that were actively used and traded. These accounts were ultimately disabled due to violations of our trading rules, specifically hitting the trailing drawdown limit. This confirms that the services were fully rendered and accessed.
  
  Please note that disputing valid transactions constitutes misuse of the chargeback process. As a result, your access to all TakeProfitTrader services has been permanently revoked. This is a standard and final action we take in all such cases to protect the integrity of our platform.
  
  When a user initiates a chargeback, it triggers a formal investigation with our payment processor. We then provide all relevant data, including platform usage, trading activity, and support communication. In your case, all evidence confirms that the services were delivered as intended.
  
  Additionally, we found no indication of seven duplicate or excess charges on our end. All transactions processed were for separate and valid purchases.
  
  At this point, all we can do is await the outcome of the chargeback process initiated through your payment provider.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1527" data-end="1530"> Take Profit Trader

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have done my research as I now see reviews and Reddit posts about this company when its too late. This company is indeed a scam. They opened my account and closed my account all in the same day and then requested MORE MONEY to have it reopened. Its clearly a money grab as I was not even connected to my actual trading accounts. I disputed this with ****** and according to ******, they sent a tracking stating that I received my item but this is not a physical product. This is more of a service which ****** didnt understand that and Im confused on what exactly the tracking link was considering that its a service. Everything about this company is a scam and if you don't do your research they can con you out of a lot of money.

  Business Response

  Date: 08/05/2025

  Hi,
  
  Thank you for reaching out and sharing your concerns.
  After reviewing your account activity, we found that the account was disabled due to a violation of our trading rulesspecifically, holding positions past 17:00 ET, which is a clear breach of our policy. You may refer to the rule here for more details:
  **********************************************************************************************************************************
  
  Additionally, we see that a dispute was opened via ******. Please note that your account was actively used and traded before it was disabled, which confirms that the services purchased were delivered. Unfortunately, opening a dispute or chargeback on a valid transaction violates our terms of service. As a result, access to our platform has been permanently revoked, and no further accounts can be created under your name or email.
  
  This is a standard and final procedure to protect our system from chargeback abuse. When a dispute is filed, we submit all relevant information to our payment processor, including trading activity and service usage. At this point, we must wait for ****** to complete their investigation and ruling.
  
  We understand your frustration, but we hope this clears up the situation.
  
  Please feel free to reach us out if you have any questions or concerns. Thank you.
  
  Best regards,
  ******
  ******************start="1582" data-end="1585"> Take Profit Trader

  Customer Answer

  Date: 08/05/2025

  The account in question was not connected to the appropriate trading platforms (such as TradingView), and remained in a testing phase without any functionality. Despite reaching out via the email provided on your website, I did not receive a response for over six weeks. This lack of communication prompted me to submit a complaint through the Better Business Bureau and initiate a ****** dispute.
  
  Interestingly, while there was no response to my direct email inquiry, I you replied once those external platforms became involved. Had there been a timely response to my initial email, the issue could have been resolved without escalation.
  
  Additionally, the account was disabled the same day payment was submitted, and I was given no explanation as to why it was shut downespecially considering it had not been fully set up to support trading activity. Given that the service was never activated or made usable, I am requesting a full refund.
  

  Business Response

  Date: 08/21/2025

  Dear Ms. *************** a comprehensive review of your account, we confirm that your purchase was processed successfully and that the account was provisioned in accordance with the services obtained. Our records further verify that the account connected properly to the trading platform, as reflected by documented trading activity. The subsequent disabling of the account resulted from a violation of established trading rulesspecifically, holding positions beyond the permitted trading hours. This policy is clearly set forth in our publicly available Knowledge Base and is applied uniformly to all participants.
  Regarding TradingView access, please note that the account functioned as intended. The presence of recorded trades demonstrates that the connection was successful, as trading activity would not have been possible otherwise.
  With respect to communication, we strive to provide timely responses at all times. However, during periods of unusually high inquiry volume, response times may be extended. We regret any inconvenience this may have caused.
  As outlined in our Terms of Service, initiating a dispute or chargeback on a valid and delivered service constitutes a breach of agreement. Consequently, your account was permanently disabled to protect against chargeback abuse. This measure also prevents the establishment of further accounts under your name or email address.
  While we acknowledge your request for a refund, we must respectfully decline, as the services purchased were duly rendered and system access provided in full. At this stage, the matter remains under ******* review, and their determination will be considered final.
  We trust this explanation provides clarity on our position, and we reaffirm our commitment to maintaining fair and transparent practices across all accounts.
  Sincerely,
  *** *****
  ******************start="2063" data-end="2066"> Take Profit Trader