Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservations.com

  390 N Orange Ave STE 1605 Orlando, FL 32801-1675

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  Reservations.com

  85 Broad St # 29-106 New York, NY 10004-2434

Review Details

• Review fromNicole K

  Date: 04/12/2023

  1 star
  Reservation.com has verbiage in their confirmation emails that lead you to believe you can be refunded up to the day you check in.
  I believe this is unfair to consumers and they should be more clear.

• Review fromstephanie s

  Date: 04/10/2023

  1 star
  I did a ****** search and up came the picture of the hotel I needed to stay to at. just like it is on their usual website. unknowing I booked on Reservations.com and not the real website... After booking and before they give you a total of your costs , up comes a total and that you are booked and it is not refundable. I called within 5 min of my order and could not cancel. They even have a countdown timer on the checkout page to get you to order quickly and not read. This should not be allowed to operate as a travel website. This is just scamming people out of money.

• Review fromBernard T

  Date: 04/05/2023

  1 star
  This is a crooked company. If you are booking with a reputable service like Hotels.com or Expedia.com among others, the provide you cancellation in accordance with the hotel you are booking. If you cancel within those parameters you are charged, nothing, full refund as if this is the policy of the hotel.
  I booked a hotel in solvang through Reservations.com because it was the first on that come up with google when I search a specific hotel. After booking I noticed the cost of the reservation was almost 1/3 higher than the hotel room charges. I check rate through Hotels.com and was amazed how much cheaper the same room quoted was. I immediately canceled the Reservations.com reservation and rebooked the exact same room through Hotels.com. When I got my credit card statement, it contained a $30.45 charge from Reservations.com. Inquiring about what this was, it was a "service fee" that Rerservations.com charges for their services. I was appalled as they stated it is clearly written in their terms of service. Of Course I didn't read that document...who does. Well I probably can fight this through my credit card company, but will likely lose as I didn't read the terms of service. If they are going to run a company like this they have the responsibility to state there is a service fee.
  These people are crooks and there is no reason to do business through them as there are numerous legit booking companies out there. BEWARE!!!!!

• Review fromgalen s

  Date: 03/25/2023

  1 star
  Had a plan to drive from Florida to NY to visit my Sister who was very sick. My driving buddy, Bill D. (59 Years Old) made arrangements to stay at a ** ******. 2 rooms for 1 night on the way Up. I was called by my family the Friday (March 10th) BEFORE we were supposed to leave, informing me that my sister was put into Hospice Care, and that I should get to NY as soon as possible. The reservations were for Saturday Night March 18th. Turns out Bill made the reservations for ** ****** through what He Thought was Wyndhamhotels.com website, but was in fact this Miserable reservations.com middleman scumbag website. Bill still thought he made our reservations through Wyndham, and tried to cancel 1 of the 2 rooms. They refused. ** ****** was helpful to a point, but reservations.com would not budge.

• Review fromJuan G

  Date: 03/17/2023

  1 star
  Worst company ever they doubled the price and then they charge a fee and then they won’t even let you cancel because it’s non-refundable don’t ever use this company.

• Review fromRachel S

  Date: 03/14/2023

  1 star
  ***DO NOT USE THIS SITE - CALL THE RESORT/HOTEL DIRECTLY!!***
  I used this site to book our trip to back in January 2023. The trip was just this last weekend, March 2023. Reservations.com charged us $116 more than the actual resort! I reached out to Reservations.com, and they asked that I forward them a screenshot of our credit card transaction from them and the paid receipt from the resort, then then would review and get back to me within 7 business days. I did just this and already got a response, 2 days later, denying the reimbursement as they didn't know the rates were going to decrease when we attended. If possible I would give them a negative star!

• Review fromLuz B

  Date: 03/14/2023

  1 star
  Like the others, I thought I made reservations through **** ******* ********* ******. The charges were made instantly. When I asked why the charges were made right away, I was told that it’s their policy and that I cannot be refunded if I cancel the reservation. After I said that I will be reporting them to the BBB, he made calls. After several minutes on hold, I was told that the hotel would cancel the reservation and would be issued a refund, except for the $39 service fee. Will see if I will get refunded as the agent said.

• Review fromThomas S

  Date: 03/13/2023

  1 star
  Should be a zero star rating. This is a scam. I thought I was booking directly with a hotel. At no point during the booking process did they say my reservation was non-refundable. There were absolutely no disclosures. I called them three times to get my money back and they refused. I cancelled anyway and opened a dispute with my credit card company.
  According to the Chase credit card, they were supposed to disclose the fact that it was non-refundable and allow me to opt in to agree to the non-refundable terms.
  *********** and ************* all disclose up front that rates are refundable or not. They are reputable businesses.
  Reservations.com is very deceptive and should be shut down now!!!

• Review fromAnita T

  Date: 03/12/2023

  1 star
  This company set up my reservation. They told me they were having a special. Included in my price was the hotel parking. They lied. When I asked them to listen to our recorded message, (which they said they had,) they refused. I was charged for hotel parking. They would not attempt to resolve this.

• Review fromMaureen J

  Date: 03/08/2023

  1 star
  Reservations.com is a scam. I ******* the phone number for a particular hotel (******* ******, Shiller Park IL) and got a hold of this company instead. When I asked the phone agent if I was talking to the hotel he said YES. (And a very heavy accent that I had to keep asking him to repeat information.) The rate was almost double, has a 19.99 service fee and total reservation is non-refundable. So, I am stuck with this lousy overpriced reservation as my card has been already charged.
  This is FRAUD and a total misrepresentation of the hotel and a rip-off. The hotel said nothing they can do since i went thru a 3rd party agent.
  Zero Stars.