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Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3.08

    Average of 551 Customer Reviews

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    Review Details

    • Paul R

      Date: 11/29/2022

      I booked a hotel for a weekend in NYC. Thought I was on the hotel's website but in reality was Reservations.com mirroring that hotel's website. They emailed me a few days ago to say that the hotel I booked is closing a wing for repairs. (I confirmed that this is true) They offered another nearby hotel for the same price. I accepted via e-mail as I was asked to do. Never got a confirmation e-mail. I called Reservations.com and asked them to confirm my new reservation. They told me I was booked. Never got a confirmation. Called the new hotel, no reservation. Called reservations.com, repeated all the steps above. They say I'm booked, the hotel says otherwise. (In all my subsequent calls to Reservations.com they claim to have no record of me ever calling beforehand. It's always starting from scratch.) I finally just disputed it with my credit card company and cancelled everything. It's a complete scam of a company.

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