Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buenas tardes Hoy ***** -25-2024 me llamaron de Pass Crdito (programa de ayuda simple) supuestamente para ayudarme con mi crdito, *** nunca solicite y los estoy llamando para *** me cancelen toda la informacin y pido me cominin***n con ************************* con la persona *** hable y siempre dicen *** esta ocupado y quiero *** me cancelen toda me informacin y *** no me enven nada *** borren mis datos y mi nmero de celular gracias espero *** lo hagan lo antes posible.

  Business Response

  Date: 04/26/2024

  Cordial saludo sra. *****,

  Agradecemos su comunicacin y lam**tamos cualquier inconv**i**te que haya experim**tado. En PAS Programa de Ayuda Simple, nos esforzamos por ofrecer un servicio de calidad y respetar las prefer**cias de nuestros cli**tes ** cuanto a la comunicacin y el manejo de la informacin.
  Hemos registrado su solicitud de cancelacin de toda la informacin asociada con nuestro servicio. Ent**demos la importancia de la privacidad y la proteccin de datos, por lo que procederemos de inmediato a eliminar sus datos personales de nuestra base y asegurar que no reciba ninguna comunicacin no deseada ** el futuro.
  Tomaremos las medidas necesarias para garantizar que su solicitud se ati**da de manera oportuna. Nuestro compromiso es resolver este asunto de manera efici**te y satisfactoria para usted.
  No dude ** contactarnos si necesita alguna informacin adicional o si hay algo ms ** lo que podamos asistirle.
  At**tam**te,  P.A.S. Programa de Ayuda Simple ...............

  Dear Mrs. ************ appreciate your communication and apologize for any inconv**i**ce you may have experi**ced. At *** (Programa de Ayuda Simple), we strive to provide quality service and respect our customers' prefer**ces regarding communication and information managem**t.
  We have noted your request for the cancellation of all information associated with our service. Understanding the importance of privacy and data protection, we will proceed immediately to remove your personal data from our database and **sure that you do not receive any unwanted communication in the future.
  We will take necessary measures to **sure that your request is addressed promptly. Our commitm**t is to resolve this matter effici**tly and satisfactorily for you.
  Please do not hesitate to contact us if you need any additional information or if there is anything else we can assist you with.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have agreement with P.A.S.CORP TO Fix my credit report score until know when i call them they send by msg am try to contact you by phone or msg and we cant contact you that is liaer am waiting for best answer and we i ask for copy of credit report they said we going to send by e mail but that never happen am tired send a lot msg and call them always answers a machine i can contact them until today that co.dont do anything for me

  Business Response

  Date: 04/12/2024

  Estimado cliente,
  Queremos disculparnos sinceramente por cualquier inconveniente que haya experimentado en su intento de comunicarse con nosotros. Apreciamos profundamente su paciencia y comprensin mientras trabajamos para mejorar nuestros servicios de atencin al cliente.
  *** complace informarle que hoy hemos tenido la oportunidad de hablar con usted y discutir el progreso positivo que hemos logrado con respecto a su informe crediticio. Respecto a su solicitud de una copia del informe de crdito, fue enviado a su email y a su WhatsApp, como evidencia de los resultados exitosos que hemos alcanzado con su crdito y el aumento de su puntaje. Estamos comprometidos a seguir trabajando arduamente para garantizar su satisfaccin y el xito continuo de su situacin crediticia.
  Valoramos enormemente su confianza en nosotros y queremos asegurarle que estamos aqu para ayudarlo en cada paso del camino. Por favor,no dude en comunicarse con nosotros si tiene alguna otra pregunta o inquietud.Estamos comprometidos a brindarle el mejor servicio posible.
  Cordialmente, P.A.S. Programa de Ayuda Simple .........

  Dear customer,
  We sincerely apologize for any inconvenience you may have experienced in your attempts to contact us. We deeply appreciate your patience and understanding as we work to improve our customer service.
  We are pleased to inform you that today we had the opportunity to speak with you and discuss the positive progress we have made regarding your credit report. Regarding your request for a copy of the credit report, it was sent to your email and your WhatsApp as evidence of the successful results we have achieved with your credit and the increase in your score. We are committed to continuing to work hard to ensure your satisfaction and the ongoing success of your credit situation.
  We greatly value your trust in us and want to assure you that we are here to assist you every step of the way. Please do not hesitate to contact us if you have any further questions or concerns. We are committed to providing you with the best possible service.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they harassed me with calls for a service that is free with the credit bureaus and they keep calling to collect more money when I told them o close my account

  Business Response

  Date: 03/23/2024

  Estimado seor *******************************
  

  Espero que este m**saje le **cu**tre bi**. Nos dirigimos a usted para informarle que hemos tomado accin inmediata respecto a la queja que ha pres**tado reci**tem**te.
  Nos complace comunicarle que hemos podido resolver completam**te la situacin gracias a su valiosa retroalim**tacin. Nos esforzamos constantem**te para garantizar la excel**cia ** nuestros servicios, y su satisfaccin es nuestra mxima prioridad.
  Valoramos profundam**te su confianza ** nosotros y nos alegra saber que esta satisfecho con los resultados obt**idos. Nos comprometemos a seguir pro***cionndole un servicio de alta calidad y a mant**er los estndares que merece.
  Adems, nos complace saber que cada labor de disputas que hemos realizado ha sido supervisada *** usted ** las respuestas que a recibido de las ag**cias de crdito pertin**tes para garantizar que se hayan reflejado correctam**te los resultados ** su historial crediticio.
  Queremos reiterar que, tal como nos lo manifest a su analista, **t**demos que no est solicitando devolucin de dinero, y apreciamos su compr**sin ** este s**tido.
  Agradecemos sinceram**te su paci**cia y compr**sin durante este proceso. Si hay algo ms ** lo que podamos asistirle, no dude ** contactarnos ** cualquier mom**to. Estamos aqu para servirle.
  Gracias una vez ms *** su confianza ** PAS. Esperamos poder seguir at**dindole y brindndole un servicio excepcional ** el futuro.
  Cordialm**te, P.A.S. Programa de Ayuda Simple .......................

  Dear Mr. ************************************* hope this message finds you well. We are reaching out to inform you that we have tak** immediate action regarding the complaint you rec**tly submitted.
  We are pleased to inform you that we have be** able to completely resolve the situation thanks to your valuable feedback. We constantly strive to **sure excell**ce in our services, and your satisfaction is our utmost priority.
  We deeply value your trust in us, and we are glad to hear that you are satisfied with the results achieved. We are committed to continue providing you with high-quality service and maintaining the standards you deserve.
  Furthermore, we are pleased to know that every dispute effort we have made has be** supervised by you in the responses received from the relevant credit ag**cies to **sure that the results are accurately reflected in your credit history.
  We want to reiterate that, as you expressed to your analyst, we understand that you are not requesting a refund, and we appreciate your understanding in this regard.
  We sincerely appreciate your pati**ce and understanding during this process. If there is anything else we can assist you with, please do not hesitate to contact us at any time. We are here to serve you.
  Thank you once again for your trust in PAS. We look forward to continuing to assist you and providing you with exceptional service in the future.
  Best regards,  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El programa PAS CREDIT me llamo y me insisti en verificar mi crdito porq mi nmero de telfono est en su sistema yo les deca q no poda atender la llamada y ellos seguan con lo mismo despus ellos me investigaron el crdito y me dijeron q tengo q pagar una suma de dinero los 15 y 30 de cada mes para q ellos arreglen los puntos negativos y me enviaron un contrato para q firme y no lo he hecho y ellos siguen llamando q envi el documento firmado y con los papeles q tiene mi informacin y q no se puede cancelar y me haban dicho q poda cancelar. El viernes se supone q de el primer pago para q me ayuden por favor

  Business Response

  Date: 03/14/2024

  Estimada ******* MALAVE 
  Entiendo completamente su preocupacin con respecto al proceso que se estaba llevando a cabo. Quiero asegurarle que su caso ha sido cancelado segn su solicitud y que no se aplicar ningn cargo por adelantado, tal como establece nuestro contrato.
  Lamentamos cualquier inconveniente que haya experimentado durante el anlisis de crdito y la consulta inicial. Reconocemos su derecho a cancelar el proceso en cualquier momento, y hemos tomado medidas para garantizar que su solicitud se cumpla sin demora.
  Por favor, tenga la seguridad de que no se requerir ningn pago adicional de su parte, y cualquier documento que haya recibido en relacin con el proceso puede ser desestimado.
  Si necesita ms aclaraciones o asistencia adicional, no dude en comunicarse con nosotros en cualquier momento. Estamos aqu para ayudarle y asegurarnos de que se sienta cmoda con nuestros servicios.
  Gracias por su comprensin y paciencia.
  Atentamente, P.A.S. Programa de Ayuda Simple

  Dear ***************************,
  I fully understand your concern regarding the process that was underway. I want to assure you that your case has been canceled as per your request and no upfront charges will be applied, as stated in our contract.
  We apologize for any inconvenience you may have experienced during the credit analysis and initial consultation. We acknowledge your right to cancel the process at any time, and we have taken steps to ensure that your request is fulfilled promptly.
  Please rest assured that no additional payment will be required from your end, and any documents you have received related to the process can be disregarded.
  If you need further clarification or additional assistance, please feel free to contact us at any time. We are here to help you and ensure that you feel comfortable with our services.
  Thank you for your understanding and patience.

  Regards,
  P.A.S. Programa de Ayuda Simple

   

• Initial Complaint

  Date:12/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This people call you offering credit help. They ask questions and questions and ask for your social security number when you dont tell them that you will like to use their services. They insist and they harass you on the call.

  Business Response

  Date: 12/18/2023

  Hello Glory. First of all we want to apologize if we caused you any inconvenience and we want you to know that your phone number was removed from our databases so that you do not receive calls from our analysts in the future, however, we want to clarify that the information requested by the analyst who contacted you is necessary information to advance a process like the one you were going to start with us. We know that the information requested is quite sensitive, but it is precisely because of the good management that we have always given to all the information of our clients that we can say that we have been in the market for two decades working to comply with all the services offered to people in the ************* and *********** who decide to trust us.  

  The calls you received after our initial communication last November 15th were made because in that first call you expressed interest in improving your credit history and it was not until December 6th that you informed the financial analyst that you definitely did not want the service. From that point on, no further calls were made to your phone number. The information about the program that you should have received in the email that you provided to us, you can keep and read to learn more about our company and the process, and if at any time you change your mind and decide to give us the opportunity to advise you and help you in the process of improving your credit history, do not hesitate to contact us again.

  Regards,

  P.A.S. Programa de Ayuda Simple ****************************************************************************************************************************************************

  Hola Glory.Antes que nada ******** ofrecerte disculpas si te generamos algn inconveniente y ******** que sepas que tu nmero telefnico fue removido de nuestras bases de datos para que no recibas ******** de nuestros analistas en el futuro, sin embargo, ******** aclararte que la informacin que te solicit la analista que se comunic contigo es informacin nec***ria para adelantar un proceso como el que ibas a iniciar con nosotros. Sabemos que la informacin solicitada es bastante sensible, pero precisamente por el buen manejo que siempre le hemos dado a toda la informacin de nuestros clientes es que podemos decir que llevamos dos dcadas en el ******* trabajando por cumplir con todos los servicios ofrecidos a las personas  de los ************** y de *********** que deciden confiar en nosotros.   

  Las ******** que recibiste despus de nuestra comunicacin inicial realizada el pasado 15 de noviembre, se realizaron porque en *** primera llamada manifestaste el inters por mejorar tu historial de crdito y solo hasta el 6 de diciembre le informaste a la analista financiera que definitivamente no queras el servicio.A partir de ese momento, no se realizaron ms ******** a tu nmero telefnico.La informacin sobre el programa que debiste recibir en el correo electrnico que nos suministraste, la puedes conservar y leer para conocer ms de nuestra compaa y del proceso que realizamos y si en algn momento cambias de opinin y decides darnos la oportunidad de asesorarte y ayudarte en el proceso de mejoramiento de tu historial de crdito, no dudes en ponerte *********** con nosotros nuevamente.  

  Cordialmente,

  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and disappointment regarding the relentless and inappropriate calls we have been receiving from your company, Programa Ayuda Simple (PASCREDITO). I am deeply dissatisfied with the unprofessional conduct of your employees, particularly one named *********, who not only failed to respect our repeated requests to cease calling but also engaged in offensive and derogatory language towards my family.We have made numerous attempts to communicate our desire to be removed from your calling lists and have explicitly conveyed our disinterest in your services. Unfortunately, these requests have fallen on deaf ears, and your employees have displayed a shocking lack of professionalism, including the use of offensive language. This behavior is not only unacceptable but also a violation of our privacy and a breach of telemarketing regulations. We demand an immediate cessation of all communication from your company to our phone number and an investigation into the conduct of your employees, specifically *********, who called my wife derogatory and hurtful names.We expect a written response from your company , confirming that both of our contact information has been permanently removed from your calling lists. Additionally, we request that you take appropriate disciplinary action against ********* for her offensive conduct.Failure to comply with our request will leave us with no choice but to escalate this matter to the relevant authorities, including filing formal complaints with the appropriate regulatory agencies and pursuing legal action to protect our rights.

  Business Response

  Date: 09/19/2023

  Apreciado ***, primero que todo queremos confirmarte que tu nmero telefnico fue eliminado de nuestras bases de datos para que no seas contactado por ninguno de nuestros analistas en el futuro y te ofrecemos disculpas por cualquier situacin incmoda que haya podido generar  nuestra comunicacin, sin embargo, revisamos los records de las llamadas salientes realizadas a tu nmero telefnico y solo encontramos una llamada realizada por ********* al telfono terminado en 43 y en **** no sucede ninguna de las situaciones que mencionas en la queja. La situacin descrita tambin nos parece inaceptable y por ello te solicitamos amablemente que te pongas en contacto con nuestro departamento de servicio al cliente para brindarnos ms ********** al respecto y validar en qu otro nmero telefnico recibiste llamadas de nuestra compaa. Por el momento hemos hecho un fuerte llamado de atencin por no haber solicitado al eliminacin de tu nmero telefnico al momento de recibir el requerimiento y revisaremos cules sern los correctivos aplicables una vez recibamos toda la ********** correspondiente de tu parte.

  Cordialmente,

  P.A.S. Programa de Ayuda Simple  *********************************************************************************************************
  
  Dear ***, first of all we want to confirm that your telephone number was removed from our databases so that you will not be contacted by any of our analysts in the future and we apologize for any uncomfortable situation that our communication may have generated, however, We reviewed the records of outgoing calls made to your telephone number and we only found one call made by ********* to the telephone number ending in 43 and none of the situations that you mention in the complaint occur. The situation described also seems unacceptable to us and therefore we kindly ask you to contact our customer service department to provide us with more information about it and validate which other telephone number you received calls from our company. For the moment we have issued a strong call for attention for not having requested the deletion of your telephone number at the time of receiving the request and we will review what the applicable corrective measures will be once we receive all the corresponding information from you.

  Regards,

  P.A.S. Programa de Ayuda Simple
  

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20606049
  
  I am rejecting this response because: 

  I appreciate your response. Thank you for removing my phone number. I can provide my wifes phone number which ends in ****. Actually the same day they called me they call my wife. They have called several times. And as a matter of fact, when I asked your employee to remove us from the list she hanged the call.

  Please provide an email where I could send my wifes phone number. 

  Sincerely,
  
  *******************

  Business Response

  Date: 09/19/2023

  ****, puedes enviarnos el nmero de telfono al correo electrnico *********************** y una vez lo recibamos, localizaremos las llamadas realizadas a ese nmero y posteriormente tambin lo eliminaremos de las bases de datos. Una vez lo hayamos hecho, te responderemos el correo confirmando la eliminacin.

  Cordialmente,

  P.A.S. Programa de Ayuda Simple

  ****, you can send us the phone number to the email *********************** and once we receive it, we will locate the calls made to that number and then we will also remove it from the databases. Once we have done this, we will reply to your email confirming the deletion.

  Regards,

  P.A.S. Programa de Ayuda Simple

   

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been constantly calling for the last two years with false information or asking information about my credit. They are rude and start discussing with you on why you dont want to access to their request or you wont give them any of your personal or credit information. I have asked them to stop calling in every call and they keep saying that I have been referred but never say by who and then asked me who I think it is as if it was a guess who game. I registered on the National do not call registry but they dont seem to care. Regarding my credit, I am in good standing with all my creditors and I had called directly to every single one of them and had confirmed so. This company has had the same complain by many customers and somehow they keep harassing people. I want them to stop completely the HARRASING and erase all my data. I never authorized them to anything, not even record the calls.

  Business Response

  Date: 09/18/2023

  Respetada ************** agradecemos que se haya tomado el tiempo para dejarnos saber sobre esta situacin, sin embargo, despus de revisar nuestro sistema encontramos que solo existen registros de 2 llamadas realizadas desde nuestra compaa a su nmero de telfono terminado en 96. La primera fue realizada el 14 ******** de 2023 a las 5:22pm y en esta llamada, de acuerdo a las notas dejadas en nuestro sistema por el analista financiero que se comunic,  usted le inform que no estaba inter***da en ese momento porque haba solucionado el problema que **** con uno de sus acreedores. En *** llamada usted le dijo especficamente al analista que no estaba inter***da por ahora, pero despus de haberle explicado sobre el funcionamiento del programa no pidi dejar de ser contactada en el fututo ni tampoco que se eliminara su nmero de nuestra base de datos. Debido a eso, el pasado 8 ******** a las 3:42pm se hizo una nueva llamada a ese mismo nmero de telfono, pero no fue posible hablar con usted porque aunque alguien responda el telfono, nadie hablaba.
  Teniendo en cuenta que no tenemos registros de otras comunicaciones realizadas a su lnea telefnica, le solicitamos nos informe a travs del BBB o que se comunique con nuestro departamento de servicio al cliente para informarnos en qu otro nmero usted recibi las llamadas que menciona en el complaint y de esta manera poder localizarlas, eliminar ese telfono de nuestras bases de datos y tomar las acciones correctivas nec***rias en caso de ser requerido.

  Cordialmente,

  P.A.S. Programa de Ayuda Simple *************************************************************************************************************************************************************************************************

  Respected Mrs. ******** we appreciate you taking the time to let us know about this situation, however, after reviewing our system we found that there are only records of 2 calls made from our company to your phone number ending in 96. The first call was made on April 14, 2023 at 5:22pm and in this call, according to the notes left in our system by the financial analyst who contacted you, you informed him that you were not interested at that time because you had solved the problem you had with one of your creditors. In that call you specifically told the analyst that you were not interested "for now", but after explaining how the program works, you did not ask to stop being contacted in the future, nor did you ask to have your number removed from our database. Because of that, last June 8 at 3:42pm a new call was made to that same phone number, but it was not possible to talk to you because although someone answered the phone, no one spoke.

  Considering that we have no record of other communications made to your phone number, we kindly request that you inform us through the BBB or contact our customer service department to inform us on what other number you received the calls mentioned in the complaint so that we can locate them, eliminate that phone number from our databases and take the necessary corrective actions if required.

  Regards,

  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  La siguiente empresa PAS PROGRAMA DE AYUDAS SIMPLE me ***tacto porque segn una entidad me refiere por mi crdito al momento dicen que el anlisis no tiene costo pero despus salen y te cobran porque ya al hacer eso y que inmediatamente estas en el proceso donde te hacen pagos sin primero preguntar el asesor que me atendi de muy mal gusto ya trata como sino valiera **** porque el dice que tiene que se obligado el nombre es ********************************* donde despus a cada instante me llaman para lo mismo y ya les e dicho que no quiero **** *** ellos que borren todo del sistema, pero el asesor insiste y dice que por ser como soy es que tengo el crdito cuando eso no es problema de el, pido que esta compaa no me llame mas y que por favor busquen asesores *** profesionalismo que no TRATE mal al cliente porque por cliente como nosotros es que les damos de comer, muchas gracias

  Business Response

  Date: 09/04/2023

  Buenas tardes. Nuestros departamentos tcnico y de control de calidad han hecho una revisin minuciosa de las llamadas hechas y recibidas desde y hacia los nmeros telefnicos que tenemos registrados en el expediente del proceso y no solo no encontraron ninguna llamada con esas caractersticas, sino que tampoco hay alguna grabacin que corresponda a la situacin y al mal trato que manifiesta haber recibido de parte del asesor. Adicionalmente, desde la fecha en que recibimos el complaint hemos tratado de ponernos en contacto a travs de numerosas llamadas telefnicas y correos electrnicos y hasta el momento no hemos recibido respuesta alguna a las llamadas ni tampoco a los mensajes que hemos enviado y dejado en el buzn de voz. Solicitamos al cliente amablemente que por favor se ponga en contacto lo antes posible con nuestro departamento de servicio al cliente, se identifique con su informacin para verificar que es el titular del proceso  en nuestra compaa y solicite hablar directamente con el manager del departamento, quien ya est enterado de la queja y est dispuesto a revisar detalladamente la informacin para tomar las acciones necesarias. De no recibir comunicacin, asumiremos que esta queja no procede de nuestro cliente e informaremos al Better Business Bureau para que tambin puedan validar el complaint recibido.
  
  Cordialmente,
  
  P.A.S. Programa de Ayuda Simple *******************************************************************************************************************

  Good afternoon. Our technical and quality control departments have made a thorough review of the calls made and received to and from the telephone numbers we have registered in the process file and not only did they not find any calls with these characteristics, but there is no recording that corresponds to the situation and the bad treatment claimed to have received from the consultant. Additionally, since the date we received the complaint we have tried to contact the customer through numerous phone calls and emails and so far we have not received any response to the calls nor to the messages we have sent and left on the voicemail. We kindly ask the customer to please contact our customer service department as soon as possible, identify herself with the personal information to verify the ownership of the process in our company and ask to speak directly with the manager of the department, who is already aware of the complaint and is willing to review the information in detail to take the necessary actions. If we do not receive communication, we will assume that this complaint is not from our client and we will inform the Better Business Bureau so that they can also validate the complaint received.

  Regards,

  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:08/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company keeps calling even though I have ask several times to stop calling me and even explain to them that the information they have is not correct, they say that my credit is affected and they want to help, but my credit is 814 I do not need or want any further communication from them, I have talk to more than 15 different people on this calls and after I explain myself they insist that I need their help.also they are calling me during working hours, always from a different phone number and if I call back that number it saids is no longer in service

  Business Response

  Date: 08/19/2023

  ******, primero que nada ******** ofrecerte disculpas por los inconvenientes que hayamos podido causarte con nuestras llamadas. Tu nmero de telfono ya fue eliminado de nuestras bases de datos y el departamento encargado de control de calidad en nuestra compaa ya est tomando las medidas nec***rias para que este tipo de situaciones no se presenten nuevamente con alguien ms. ** cuanto a los nmeros de telfono a los que has devuelto la llamada, ******** aclararte que utilizamos una plataforma configurada con  varias lneas telefnicas que nos permiten hacer varias llamadas simultneas, pero no todos esos nmeros estn habilitados para recibir llamadas. Es por eso que cuando llamas de vuelta al nmero que aparece en tu identificador, aparece como si *** lnea no estuviera en servicio. Si tienes dudas o requieres alguna informacin adicional, puedes contactarnos a travs de nuestro sitio web o directamente a las lneas de servicio al cliente que aparecen registradas en *** pgina.

  Cordialmente,

  P.A.S. Programa de Ayuda Simple *********************************************************************************************************************************************************************

  ******, first of all we would like to apologize for any inconvenience we may have caused you with our calls. Your phone number has already been removed from our databases and our company's quality control department is already taking the necessary measures to ensure that this type of situation does not happen again with someone else. Regarding the phone numbers you have called back, we want to clarify that we use a platform configured with several phone lines that allow us to make several simultaneous calls, but not all those numbers are enabled to receive calls. That is why when you call back the number that appears on your caller ID, it appears as if that line is not in service. If you have any questions or require additional information, you can contact us through our web page or the customer service lines that are registered in that web page.

  Regards,

  P.A.S. Programa de Ayuda Simple

   

  Customer Answer

  Date: 08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sandor Mlenlendez

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saludos , no tengo ningn problema de credito y si lo tuviese no me intereza arreglarlo esta compaia mediocre insencible llev acosandome por 5 aos ,ya no aguanto mas sus llamadas y acosos h sido directo al decirle que no me llamn mas y ahn sigun haciendolo en varias ocaciones sus empleados me an insultado y hasta me dicn que me seguirn llamando ahunque yo no quiera, nesecito que parn y .att.***************************

  Business Response

  Date: 08/16/2023

  Apreciado ******, lamentamos mucho los inconvenientes que hayan podido causarte las llamadas de nuestros asesores. Tu caso ya est siendo manejado por nuestra rea de control de calidad para que  el nmero de telfono sea eliminado de nuestras bases de datos, se revisen los registros de las llamadas que se hicieron a tu nmero y as podamos tomar las acciones correctivas necesarias.
  Ofrecemos disculpas por las molestias generadas y te agradecemos que hayas tomado el tiempo para dejarnos saber sobre esta situacin. Nuestro inters desde hace casi 20 aos, no es causar malestar en las personas sino ayudarlas a mejorar su historial y posibilidades en todo lo relacionado con el sistema crediticio de nuestro pas. Si tienes otro nmero del telfono en el que hayas recibido llamadas, por favor envanoslo para eliminarlo lo antes posible.

  Cordialmente,

  P.A.S. Programa de Ayuda Simple **************************************************************************************************************************

  Dear ******, we are very sorry for the inconvenience that the calls from our consultants may have caused you. Your case is already being handled by our quality control area so that the phone number will be removed from our databases, the records of the calls made to your number will be reviewed and we will take the necessary corrective actions.
  We apologize for the inconvenience and we want to thank you for taking the time to let us know about this situation. Our interest for almost ********************************************************************************************************* everything related to the credit system of our country. If you have another phone number on which you have received calls, please send it to us so we can remove it as soon as possible.

  Regards,

  P.A.S. Programa de Ayuda Simple