Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being constantly harassed by this company! I've been getting calls for around 5 years and have asked a couple dozen times to put me on the "do not call" list as I have never requested this service nor I am interested in using it. They keep saying that "it doesn't work that way" and that they will keep calling until they are able to provide the assistance. They call me multiple times a week from different numbers. THAT IS HARASSMENT. I want my number completely removed from their database.

  Business Response

  Date: 06/17/2025

  Seor *********** *****:
  Reciba un cordial saludo de parte del equipo de P.A.S Programa de Ayuda Simple.
  Lamentamos profundamente la situacin que nos ha manifestado y comprendemos plenamente su molestia. Le pedimos sinceras disculpas por los inconvenientes ocasionados por las llamadas no deseadas que ha recibido a lo largo del tiempo.
  Queremos informarle que su nmero ha sido eliminado de forma inmediata y definitiva de nuestra base de datos de contacto. Le garantizamos que no volver a recibir llamadas de nuestra parte por ningn motivo.
  En P.A.S estamos comprometidos con el respeto hacia la privacidad y decisiones de cada persona, y tomaremos medidas adicionales para asegurar que este tipo de situaciones no se repitan.
  Agradecemos que nos haya hecho llegar su inconformidad, ya que nos ayuda a identificar puntos de mejora en nuestros procesos.
  Quedamos atentos en caso de que desee realizar alguna verificacin adicional.
  Atentamente,
  Atencin al ****************start="1243" data-end="1246">P.A.S Programa de Ayuda Simple, Corp.

  Mr. *********** *****,
  Receive a cordial greeting from the team at P.A.S Programa de Ayuda Simple.
  We deeply regret the situation you have brought to our attention and fully understand your frustration. We sincerely apologize for the inconvenience caused by the unwanted calls you have received over time.
  We would like to inform you that your phone number has been immediately and permanently removed from our contact database. We guarantee that you will no longer receive any calls from us for any reason.
  At P.A.S, we are committed to respecting each person's privacy and decisions, and we will take additional measures to ensure that this type of situation does not happen again.
  We appreciate you bringing your concern to our attention, as it helps us identify areas for improvement in our processes.
  Please do not hesitate to contact us if you wish to carry out any additional verification.
  Sincerely,
  Customer ****************start="1014" data-end="1017">P.A.S Programa de Ayuda Simple, Corp.

  Business Response

  Date: 06/18/2025

  Seor *********** *****:
  Reciba un cordial saludo de parte del equipo de P.A.S Programa de Ayuda Simple.
  Lamentamos profundamente la situacin que nos ha manifestado y comprendemos plenamente su molestia. Le pedimos sinceras disculpas por los inconvenientes ocasionados por las llamadas no deseadas que ha recibido a lo largo del tiempo.
  Queremos informarle que su nmero ha sido eliminado de forma inmediata y definitiva de nuestra base de datos de contacto. Le garantizamos que no volver a recibir llamadas de nuestra parte por ningn motivo.
  En P.A.S estamos comprometidos con el respeto hacia la privacidad y decisiones de cada persona, y tomaremos medidas adicionales para asegurar que este tipo de situaciones no se repitan.
  Agradecemos que nos haya hecho llegar su inconformidad, ya que nos ayuda a identificar puntos de mejora en nuestros procesos.
  Quedamos atentos en caso de que desee realizar alguna verificacin adicional.
  Atentamente,
  Atencin al ****************start="1243" data-end="1246">P.A.S Programa de Ayuda Simple, Corp.

  Mr. *********** *****,
  Receive a cordial greeting from the team at P.A.S Programa de Ayuda Simple.
  We deeply regret the situation you have brought to our attention and fully understand your frustration. We sincerely apologize for the inconvenience caused by the unwanted calls you have received over time.
  We would like to inform you that your phone number has been immediately and permanently removed from our contact database. We guarantee that you will no longer receive any calls from us for any reason.
  At P.A.S, we are committed to respecting each person's privacy and decisions, and we will take additional measures to ensure that this type of situation does not happen again.
  We appreciate you bringing your concern to our attention, as it helps us identify areas for improvement in our processes.
  Please do not hesitate to contact us if you wish to carry out any additional verification.
  Sincerely,
  Customer ****************start="1014" data-end="1017">P.A.S Programa de Ayuda Simple, Corp.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called *** has been harassing me with monthly phone call offering a credit repair service I do not need. They keep telling me that they are being referred and that is why they call me. I have told them multiple times to stop calling me and to put me on a "no call" list. I do not need their services. My credit is perfect and has been for the entire time they have been calling. I need them to STOP now.

  Business Response

  Date: 06/10/2025

  Estimada Sra. Canario,
  Gracias por comunicarse con nosotros. Lamentamos sinceramente que nuestras llamadas hayan sido motivo de molestia para usted. En PAS – Programa de Ayuda Simple, respetamos plenamente la decisión de quienes no desean recibir comunicaciones sobre nuestros servicios.
  Queremos informarle que hemos registrado su solicitud de forma definitiva y hemos procedido a eliminar su número de nuestra base de datos de contacto. No volverá a recibir llamadas ni mensajes de nuestra parte.
  Apreciamos que nos haya dado la oportunidad de atender esta situación y corregirla de inmediato. Damos por cerrado este asunto, confiando en que no habrá nuevos inconvenientes. Si llegara a requerir alguna otra aclaración en el futuro, con gusto la atenderemos.
  Le deseamos lo mejor.
  Atentamente,
  Equipo de Atención al Cliente
  PAS – Programa de Ayuda Simple

  Dear Ms. Canario,
  Thank you for reaching out to us. We sincerely regret that our calls have caused you inconvenience. At PAS – Programa de Ayuda Simple, we fully respect the decision of those who do not wish to receive communications about our services.
  We would like to inform you that your request has been formally registered, and we have proceeded to remove your number from our contact database. You will no longer receive calls or messages from us.
  We appreciate the opportunity to address and resolve this matter promptly. We consider this issue closed, trusting that no further inconvenience will occur. Should you require any additional clarification in the future, we will be happy to assist.
  We wish you all the best.
  Sincerely,
  Customer Service Team
  PAS – Programa de Ayuda Simple

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is continuously calling my phone number to offer me services related to credit monitoring and reporting, even though my phone is on the do-not-call list.Calls are extremely pushy and even disrespectful, to the point of almost insulting. This last one just went overboard and even tried to impersonate a governmental agency, that's a felony, even if it is over the ******** seems that my phone number is serviced by two people, always the same two, male or female. Stop calling or I will take this issue to other, more stringent authorities.

  Business Response

  Date: 06/10/2025

  Estimado Sr. Smart,
  Gracias por ponerse en contacto con nosotros y expresar su inquietud. En PAS – Programa de Ayuda Simple, nos tomamos muy en serio el respeto a la privacidad de los ciudadanos y el cumplimiento estricto de todas las regulaciones, incluida la inscripción en la lista nacional de “No Llamar”.
  Después de recibir su queja, realizamos una revisión exhaustiva de la llamada a través de nuestro Departamento de Control de Calidad. Podemos afirmar con certeza que en ningún momento nuestros representantes se identificaron como parte de una agencia gubernamental, ni utilizaron un lenguaje que pudiera interpretarse como tal. Aun así, entendemos que su percepción de la llamada fue negativa, y eso también nos preocupa.
  Queremos ser muy claros: su número ha sido eliminado permanentemente de nuestra base de datos, y no volverá a recibir ningún tipo de contacto de nuestra parte.
  Con esta acción, consideramos su solicitud completamente atendida. Le agradecemos sinceramente que nos haya permitido aclarar este asunto y reforzar nuestros estándares de calidad. Quedamos a su disposición solo en caso de que desee consultar algo adicional, pero entendemos que esta comunicación cierra formalmente este tema.
  Le deseamos lo mejor y agradecemos su tiempo.
  Atentamente,
  Equipo de Atención al Cliente
  PAS – Programa de Ayuda Simple

  Dear Mr. Smart,
  Thank you for contacting us and expressing your concern. At PAS – Programa de Ayuda Simple, we take the privacy of individuals and full compliance with all regulations very seriously, including registration on the National “Do Not Call” list.
  Upon receiving your complaint, we conducted a thorough review of the call through our Quality Control Department. We can state with certainty that at no point did our representatives identify themselves as part of a government agency, nor did they use language that could be interpreted as such. Nevertheless, we understand that your perception of the call was negative, and we take that seriously as well.
  To be very clear: your phone number has been permanently removed from our database, and you will no longer receive any contact from us.
  With this action, we consider your request fully addressed. We sincerely appreciate the opportunity to clarify this matter and reinforce our quality standards. We remain available should you wish to discuss anything further, but we consider this communication to formally close the matter.
  We wish you all the best and thank you for your time.
  Sincerely,
  Customer Service Team
  PAS – Programa de Ayuda Simple

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called *** has been harassing me with monthly phone call offering a credit repair service I do not need. They keep telling me that my bank keeps referring me to them and that is why they call me. I have told them multiple times to stop calling me and to put me on a "no call" list. First it was the same guy calling me and last week a lady called. I do not need their services. My credit is perfect and has been for the entire time they have been calling. I need them to STOP now.

  Business Response

  Date: 04/24/2025

  Estimada Sra. ****** ********,
  Reciba un cordial saludo de parte del *********************************** de P.A.S.
  Lamentamos sinceramente las molestias ocasionadas por las llamadas que ha estado recibiendo. Agradecemos que se haya tomado el tiempo para hacrnoslo saber.
  Queremos informarle que su nmero de telfono ha sido eliminado de forma definitiva de nuestra base de datos de contacto, y se ha registrado su solicitud de no recibir ** comunicaciones de nuestra parte. Esto garantizar que no vuelva a ser contactada por nuestro equipo.
  En cuanto a la mencin de que su banco la refiri a nosotros, queremos aclarar que *** no es una informacin que provenga de nuestra empr***. Lamentamos si hubo alguna confusin al respecto y agradecemos su comprensin.
  Reiteramos nuestras disculpas por los inconvenientes causados y nuestro compromiso con el respeto a la privacidad y las preferencias de cada persona. Si en el futuro desea comunicarse con nosotros o tiene alguna inquietud adicional, estamos a su disposicin.
  Atentamente,

  PAS Programa de Ayuda Simple

  Dear Ms. ****** ********,
  Warm greetings from the *************************** at **********************
  We sincerely apologize for the inconvenience caused by the calls you have been receiving. We appreciate you taking the time to let us know about this matter.
  We would like to inform you that your phone number has been permanently removed from our contact database, and your request not to receive further communications from us has been recorded. This will ensure that you are no longer contacted by our team.
  Regarding the mention that your bank referred you to us, we would like to clarify that this is not information that originated from our company. We regret any confusion this may have caused and thank you for your understanding.
  Once again, we apologize for the inconvenience and reaffirm our commitment to respecting each individuals privacy and preferences. If you wish to contact us in the future or have any further concerns, we remain at your service.
  Sincerely,

  Regards,
  PAS Programa de Ayuda Simple

  
  

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Unfortunately, I had to complain via BBB to get them to do what I asked them multiple times via phone every time they called me. I hope they honor their word. Otherwise,  I will issue a new complain.
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saludos.Siempre que termino de pagar algo buscan como cobrarme otra cosa (como proteccin de crdito) y no quiero ** el servicio. Ya que las llamadas se estn volviendo demasiado incmodas en mi trabajo y llaman 3 y 4 veces corridas de diferentes numeros.

  Business Response

  Date: 04/07/2025

  Estimado ******** Santiago,
  Reciba un cordial saludo de parte del equipo de *** Programa de Ayuda Simple.
  Lamentamos sinceramente los inconvenientes que ha experimentado con nuestras llamadas, especialmente en un momento tan delicado como es su jornada laboral. Entendemos perfectamente lo ******* que debe ser recibir mltiples intentos de contacto, y le ofrecemos nuestras disculpas por cualquier incomodidad que esto haya podido ocasionar.
  Queremos asegurarle que su proteccin y mejoramiento de crdito estn activos y seguimos trabajando con el compromiso de brindarle el mejor servicio posible. No obstante, entendemos su solicitud de no recibir llamadas fuera de un horario conveniente.
  Le pedimos, por favor, que nos indique una hora especfica dentro del da en la que pueda recibir una llamada de nuestro equipo, y garantizamos que no se contactar con usted fuera de ese horario acordado. Su satisfaccin y tranquilidad son nuestra prioridad, y estamos dispuestos a resolver cualquier inquietud de manera respetuosa y eficiente.
  Agradecemos su comprensin y paciencia, y quedamos atentos a su confirmacin para poder coordinar la llamada.

  Atentamente,
   Programa de Ayuda Simple

  Dear ******** Santiago,
  Greetings from the *** Simple Help Program team.
  We sincerely apologize for the inconvenience you have experienced with our calls, especially during such a delicate time as your workday. We fully understand how frustrating it must be to receive multiple contact attempts, and we apologize for any discomfort this may have caused.
  We want to assure you that your credit protection and improvement services are active, and we continue to work with the commitment to provide you with the best possible service. However, we understand your request to not receive calls outside of a convenient time for you.
  Please let us know a specific time within the day when you can receive a call from our team, and we guarantee that you will not be contacted outside of that agreed-upon time. Your satisfaction and peace of mind are our priority, and we are ready to address any concerns in a respectful and efficient manner.
  We appreciate your understanding and patience, and we look forward to your confirmation so we can coordinate the call.

  Regards,
  *** Programa de Ayuda Simple

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Programa de Ayuda Simple Corp I am filing this complaint against Programa de Ayuda Simple Corp due to their refusal to cancel a service that I never officially agreed to. I have not signed any documentation authorizing them to proceed with their services, yet they are attempting to force me to continue with them.Despite my repeated requests to cancel, they insist that I am obligated to move forward with their program. Their lack of transparency and unwillingness to respect my decision is both frustrating and unacceptable. I have asked for proof of any signed agreement, and they have failed to provide it. Instead, they continue pressuring me to use their services against my will.I am seeking immediate resolution, including written confirmation that my service is canceled and that I will not be held responsible for any charges or obligations. Their deceptive and aggressive practices need to be addressed to prevent others from experiencing similar issues.I urge the BBB to investigate this matter and take appropriate action to hold Programa de Ayuda Simple Corp accountable.

  Business Response

  Date: 03/25/2025

  Cordial saludo sra ******** Vale,
  Gracias por hacernos llegar sus inquietudes. Lamentamos sinceramente cualquier inconveniente o frustracin que haya experimentado con nuestro servicio. Queremos brindarle la mayor claridad posible sobre su caso.
  Le informamos que el 20 ******** de 2025, a las 10:44 AM, uno de nuestros representantes atendi su solicitud de cancelacin y todo el proceso fue debidamente cancelado en ese momento. Usted nos inform que debido a un inconveniente con su hija de 4 aos, no poda continuar con nuestros servicios, y en base a esta solicitud, se procedi a cancelar de manera completa el servicio.
  Adems, para su tranquilidad, la informacin que proporcion para el anlisis de crdito fue eliminada en el mismo momento de la cancelacin, como parte de nuestro protocolo.
  Entendemos la importancia de mantener la transparencia y la confianza en nuestros procesos, y nos disculpamos si esta situacin le caus alguna confusin. Queremos asegurarle que su solicitud fue atendida y proc***da de acuerdo con lo solicitado en *** llamada.
  Agradecemos su paciencia y comprensin, y quedamos a su disposicin para cualquier aclaracin adicional.
  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Cordial greetings, **************************** you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you have experienced with our service. We want to provide you with the utmost clarity regarding your case.
  We would like to inform you that on March 20, 2025, at 10:44 AM, one of our representatives handled your cancellation request, and the entire process was properly canceled at that time. You informed us that due to an issue with your 4-year-old daughter, you were unable to continue with our services, and based on this request, the service was fully canceled.
  Additionally, for your peace of mind, the information you provided for the credit analysis was deleted at the same time as the cancellation, as part of our protocol.
  We understand the importance of maintaining transparency and trust in our processes, and we apologize if this situation caused any confusion. We want to assure you that your request was addressed and processed as requested during that call.
  We appreciate your patience and understanding, and we are at your disposal for any further clarification.
  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting harassing calls for a service I did not request. Its been going on for the last 2 years. If I need their services, I will contact them. So please stop the harassing calls.

  Business Response

  Date: 03/17/2025

  Estimado ******* *****,

  
  Queremos asegurarle que su nmero de telfono ha sido eliminado de nuestra base de datos de manera inmediata, y no recibir ms ******** de nuestra parte. Lamentamos profundamente cualquier inconveniente causado y le agradecemos por habernos informado sobre esta situacin.
  Si en el futuro necesita nuestros servicios, no dude en contactarnos directamente. Su privacidad es nuestra prioridad, y nos comprometemos a tomar las medidas necesarias para evitar que este tipo de incidentes se repitan.

  
  Atentamente,

   Programa de Ayuda Simple

  Dear ******* *****,
  We want to assure you that your phone number has been immediately removed from our database, and you will no longer receive any calls from us. We deeply regret any inconvenience this may have caused and appreciate you bringing this situation to our attention.
  If you need our services in the future, please don't hesitate to contact us directly. Your privacy is our priority, and we are committed to taking the necessary steps to prevent such incidents from occurring again.

  Regards,
  PAS Programa de Ayuda Simple

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has harassed me over the past 3 to 4 years offering a service that they say I need but I don't. I'm tired of telling them to stop calling me but they keep calling very month or so. I don't need their services and most important I don't want them. I need help to make them stop calling my number saying that I need their help when I'm not.

  Business Response

  Date: 01/31/2025

  
  Asunto: ************************* de su Informacin P.A.S Programa de Ayuda Simple
  Estimado Sr. *********************** sinceramente cualquier molestia que nuestras ******** hayan podido causarle. En P.A.S Programa de Ayuda Simple, respetamos completamente su decisin y queremos asegurarle que su nmero ha sido eliminado permanentemente de nuestra base de datos. A partir de este momento, no recibir ms ******** de nuestra parte.
  Entendemos lo frustrante que puede ser recibir comunicaciones no deseadas, y queremos reiterarle que su solicitud ha sido atendida con total prioridad. Si en el futuro llegara a recibir algn contacto por error, por favor notifquenos de inmediato a ********************************************* y tomaremos las medidas necesarias para corregirlo sin demora.
  Le agradecemos por su paciencia y por hacernos saber su inquietud. Quedamos a su disposicin para cualquier aclaracin y le deseamos lo mejor.

  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Subject: Confirmation of Removal of Your Information P.A.S Programa de Ayuda Simple
  Dear Mr. *************** sincerely apologize for any inconvenience our calls may have caused you. At P.A.S Programa de Ayuda Simple, we fully respect your decision and want to assure you that your number has been permanently removed from our database. From this moment on, you will no longer receive calls from us.
  We understand how frustrating unwanted communications can be, and we want to reiterate that your request has been handled with the utmost priority. If you happen to receive any contact from us in the future due to an error, please notify us immediately at ********************************************* and we will take the necessary steps to correct it without delay.
  We appreciate your patience and for bringing this matter to our attention. We remain at your disposal for any further clarification and wish you all the best.
  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PAS Programa de ayuda simple continues to call, asking for personal information like my credit score because they have seen a slight decrease on it. Representatives continue to asking questions even when you mention you are not interested nor have the time, harassing me. I have requested multiple times for my phone number to be removed, failing for them to do so.

  Business Response

  Date: 01/29/2025

  Asunto: ************************* de Nmero PAS Programa de Ayuda Simple
  Estimada Sra. ***** ****,
  Recibimos su mensaje y lamentamos cualquier inconveniente que haya experimentado. Queremos confirmarle que hemos eliminado su nmero de nuestra base de datos para que no reciba ms ******** de nuestra parte.
  Si tiene alguna otra lnea telefnica distinta a la que nos ha proporcionado y desea que tambin sea eliminada, por favor hganoslo saber para proceder con la actualizacin correspondiente.
  Agradecemos su tiempo y le pedimos disculpas por cualquier molestia ocasionada.

  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Subject: Confirmation of Number Removal PAS Programa de Ayuda Simple
  Dear Ms. ***** ****,
  We have received your message and regret any inconvenience you may have experienced. We would like to confirm that we have removed your number from our database, so you will no longer receive calls from us.
  If you have any other phone number different from the one you provided and would like it to be removed as well, please let us know so we can proceed with the corresponding update.
  We appreciate your time and apologize for any inconvenience caused.

  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They represents me that the financial institution refers to them. Im actually faces financial difficulties.They receive my information and wants to received a payment of 600 dollars in January, February and March 2025.They retain one hour call, and violates my good faith and the circumstances of my financial crisis. They scam me.

  Business Response

  Date: 01/29/2025

  Asunto: Confirmacin de cancelacin de servicio y eliminacin de informacin personal
  Estimado seor ****,
  Reciba un cordial saludo.
  Por medio de la presente, confirmamos que, conforme a su solicitud, el servicio asociado a su perfil ha sido cancelado de manera definitiva y toda su informacin personal ha sido eliminada de nuestros sistemas de acuerdo con nuestras polticas de privacidad y en cumplimiento de la normativa vigente.
  Asimismo, queremos reiterarle que en PAS Programa de Ayuda Simple operamos con total transparencia y profesionalismo, dedicndonos exclusivamente a brindar soluciones de alivio financiero a quienes enfrentan dificultades con su crdito. Nuestro compromiso es asistir a nuestros clientes con opciones viables y responsables, siempre enmarcadas dentro de la legalidad y las mejores prcticas del sector.
  Lamentamos cualquier inconveniente que haya podido experimentar y reiteramos nuestro compromiso con la transparencia y el respeto a nuestros clientes. Si en el futuro requiere informacin adicional o desea conocer ms ***** nuestros servicios, no dude en contactarnos.
  
  Agradecemos el tiempo que nos brind y le deseamos xito en sus futuros proyectos financieros.
  
  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  
  Subject: Confirmation of Service Cancellation and Personal Information ********************************** greetings.
  We hereby confirm that, as per your request, the service associated with your profile has been permanently canceled, and all your personal information has been deleted from our systems in accordance with our privacy policies and in compliance with applicable regulations.
  Furthermore, we would like to reiterate that at PAS Programa de Ayuda Simple, we operate with complete transparency and professionalism, focusing solely on providing financial relief solutions for those facing credit challenges. Our commitment is to assist our clients with viable and responsible options, always within the framework of legality and best industry practices.
  We regret any inconvenience you may have experienced and reaffirm our commitment to transparency and respect for our clients. If in the future you require additional information or would like to learn more about our services, please do not hesitate to contact us.
  We appreciate the time you have given us and wish you success in your future financial endeavors.

  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****