Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me constantly non-stop for the past year. Always a different number so blocking them doesn't help. They always ask for my credit information or say I have possible bad credit. I monitor my credit and have credit protection on place and everything is good. Even after telling them to not call me anymore and to erase my number from their records or call center they still constantly call me at all times.

  Business Response

  Date: 11/02/2024

  Estimada ***** ****,
  Lamentamos sinceramente las molestias que nuestras ******** han causado. En PAS Programa de Ayuda Simple, valoramos profundamente la privacidad y el bienestar de nuestros clientes.
  Queremos informarle que su nmero ha sido eliminado de nuestro sistema en este mismo momento, por lo que no recibir ms ******** de nuestra parte. Nos disculpamos por las molestias ocasionadas y entendemos lo frustrante que puede ser esta situacin.
  Si tiene alguna otra pregunta o inquietud, no dude en comunicarse con nosotros.

  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Dear ***** ****,
  We sincerely apologize for the inconvenience our calls have caused. At PAS Simple Assistance Program, we deeply value the privacy and well-being of our clients.
  We would like to inform you that your number has been removed from our system at this moment, so you will not receive any more calls from us. We apologize for the disturbances caused and understand how frustrating this situation can be.
  If you have any further questions or concerns, please do not hesitate to reach out to us.

  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've practically been harrassed non-stop by this company's callers for anout three years now, with at least one call per month, at most serveral per week. After the initial approach and giving some information, I have rejected their services due to the cost and, honestly, lack of need for said services. I've asked for them to get rid of my information, as well as requested to be taken out of their call list; despite their representative assuring me that they would put me on a supoosed "do not call" list such thing has not happened, as I've been called for years, in fact having gotten a call about 10 minutes ago. And yet they continue to claim that they want to help me fix my credit, despite 1) My credit being just fine and 2) Them not even knowing what my credit is, but trying to have me disclose said information for them... Oh, and most importantly, they *ARE NOT* authorized to make business here in **. And yet they keep calling me from different numbers despite me having blocked several... Again, I *DO NOT* wish to do business with them. At all. Least of all with a company that resorts to such tactics. Please, lose my number and whatever information you have of mine.

  Business Response

  Date: 10/25/2024

  Estimado Sr. **** *******,
  Lamentamos sinceramente la experiencia que ha tenido y agradecemos que nos lo haya comunicado. Entendemos su frustracin y le pedimos disculpas por cualquier inconveniente que nuestras llamadas le hayan causado.
  Queremos asegurarle que su solicitud de eliminacin de informacin y su exclusin de nuestra lista de contactos ser procesada de inmediato. Nos comprometemos a garantizar que no reciba ** comunicaciones de nuestra parte.
  Le agradecemos su paciencia en este asunto y valoramos su retroalimentacin, la cual nos ayuda a mejorar nuestros procesos. Si tiene alguna otra inquietud, no dude en comunicarse con nosotros.
  Cordialmente, P.A.S. Programa de Ayuda Simple ....................

  Dear Mr. **** *******,
  We sincerely regret the experience you have had and appreciate you bringing it to our attention. We understand your frustration and apologize for any inconvenience our calls may have caused.
  We want to assure you that your request for the removal of your information and your exclusion from our contact list will be processed immediately. We are committed to ensuring that you do not receive any further communications from us.
  We thank you for your patience in this matter and value your feedback, which helps us improve our processes. If you have any other concerns, please do not hesitate to reach out to us.
  

  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 11/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  And I hope that in the future I am no longer contacted regarding your services, which as mentioned previously it is illegal of you to offer in the first place in ************ 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me constantly non-stop for the past year. Always a different number so blocking them doesn't help. They always ask for my credit information or say I have possible bad credit.I monitored my credit and have credit protection on place and everything is good. Even after telling them to not call me anymore and to erase my number from their records or call center they still constantly call me at all times.

  Business Response

  Date: 10/18/2024

  Cordial saludo, Sr. ********************* sinceramente los inconvenientes que ha experimentado debido a nuestras llamadas. Apreciamos que nos haya informado sobre esta situacin.
  Su comodidad y privacidad son de suma importancia para nosotros. Para abordar este problema de manera efectiva, hemos tomado medidas inmediatas para investigar este asunto y hemos eliminado su telfono de nuestras listas de contacto.
  Estamos comprometidos a brindarle una experiencia positiva y a garantizar que no vuelva a recibir comunicaciones no deseadas de nuestra parte. Si tiene alguna pregunta adicional o necesita asistencia, no dude en contactarnos.

  Agradecemos su comprensin

  Cordialmente, P.A.S. Programa de Ayuda Simple ....................

  Warm regards, Mr. ************* sincerely apologize for the inconvenience you have experienced due to our calls. We appreciate you bringing this situation to our attention.
  Your comfort and privacy are extremely important to us. To effectively address this issue, we have taken immediate steps to investigate the matter and have removed your phone number from our contact lists.
  We are committed to providing you with a positive experience and ensuring that you do not receive unwanted communications from us in the future. If you have any further questions or need assistance, please do not hesitate to reach out.
  Thank you for your understanding.

  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from this agency about wanting to help me repair my credit, pressured me into giving them personal information, while I didnt give everything I believe they managed to get sensitive information. Very arrogant attitude when I expressed my distrust. They gave me numbers to dial in case of doubts but whenever I tried to call they would hang up. DONT FALL FOR THIS

  Business Response

  Date: 08/08/2024

  Estimado *******************************,

  Reciba un cordial saludo de parte de PAS Programa de Ayuda Simple.
  Hemos recibido su mensaje y lamentamos profundamente cualquier malestar que haya podido experimentar durante su interaccin con nosotros. Nos tomamos muy en serio la proteccin de la informacin personal de nuestros clientes y la transparencia en nuestras operaciones.
  Despus de revisar cuidadosamente nuestras grabaciones y registros, podemos confirmar que fue usted quien nos proporcion voluntariamente los datos necesarios para analizar su historial crediticio. Queremos asegurarle que la recopilacin de esta informacin se realiz de acuerdo con nuestros protocolos estrictos de seguridad y privacidad.
  Asimismo, nos gustara aclarar que nuestro equipo est capacitado para ofrecer un servicio respetuoso y profesional en todo momento. Lamentamos si la experiencia que tuvo no cumpli con nuestros estndares. Ya estamos tomando las medidas necesarias para reforzar nuestros procesos y evitar situaciones similares en el futuro.
  En cuanto a los nmeros proporcionados para contacto, lamentamos cualquier inconveniente que haya tenido al intentar comunicarse con nosotros. Revisaremos esta situacin para garantizar que nuestros canales de atencin estn siempre disponibles y funcionando correctamente.

  Para finalizar queremos informarle que, en atencin a su solicitud, hemos procedido a eliminar toda la informacin personal que nos proporcion, incluido su nmero de telfono, de nuestros sistemas. Esto asegura que no volver a ser contactado por nuestra parte en el futuro.

  Le agradecemos por habernos dado la oportunidad de abordar su inquietud.

  Cordialmente, P.A.S. Programa de Ayuda Simple ....

  Dear Mr. ************************************ greetings from PAS Programa de Ayuda Simple.
  We have received your message and deeply regret any discomfort you may have experienced during your interaction with us. We take the protection of our clients' personal information and transparency in our operations very seriously.
  After carefully reviewing our recordings and records, we can confirm that it was you who voluntarily provided the necessary information to analyze your credit history. We want to assure you that the collection of this information was conducted in accordance with our strict security and privacy protocols.
  Additionally, we would like to clarify that our team is trained to offer respectful and professional service at all times. We regret if your experience did not meet our standards. We are already taking the necessary steps to reinforce our processes and prevent similar situations in the future.
  Regarding the contact numbers provided, we apologize for any inconvenience you may have encountered when attempting to reach us. We will review this situation to ensure that our communication channels are always available and functioning properly.
  Finally, we would like to inform you that, in response to your request, we have proceeded to delete all the personal information you provided, including your phone number, from our systems. This ensures that you will no longer be contacted by us in the future.
  We appreciate you giving us the opportunity to address your concern.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This **** company has called me everyday for a year straight now. I want you to stop calling me, I dont care about my credit or your program. Its always from a different phone number. Leave me alone erase my information and stop harassing me

  Business Response

  Date: 07/03/2024

  ***************************************;:
  Lamentamos profundamente cualquier inconveniente que nuestras llamadas hayan podido causarle. En PAS, nuestro objetivo es ofrecer ayuda y soluciones, no generar molestias.
  Queremos informarle que su nmero de ******* ha sido eliminado de nuestro sistema. Hemos tomado las medidas necesarias para asegurarnos de que no se le vuelva a contactar en el futuro.
  Lamentamos sinceramente las molestias ocasionadas y agradecemos su paciencia.
  Cordialmente, P.A.S. Programa de Ayuda Simple ................

  Dear *******************************,
  We deeply regret any inconvenience our calls may have caused you. At PAS, our goal is to offer help and solutions, not to create discomfort.
  We want to inform you that your phone number has been removed from our system. We have taken the necessary steps to ensure that you will not be contacted again in the future.
  We sincerely apologize for the inconvenience and appreciate your patience.

  Regards,
  P.A.S. Programa de Ayuda Simple

   

  Customer Answer

  Date: 07/18/2024

  Espero que asi sea y no vuelvan a contactarme. 

  Recuerden lo siguiente: 

  Lo primero es que la empresa no est autorizada a hacer negocios en *********** ya que toda compaa de reparacin de crdito se le requiere estar registrada con el ************ de ******* del Consumidor de *********** (DACO) algo que P.A.S. incumple.

  Lo segundo es que esta empresa localizada en la ciudad de *****, ******* y cuyos principales ejecutivos son Mr. ************************* (Bank Relation Manager)Mr. ************************* (Director)Ms ************************* (President) ***** la peor clasificacin que otorga el Better Business Bureau (BBB) que es de F.  Como parte de nuestra investigacin encontramos que esta empresa la operan ******************************* y que le cobran a los clientes dinero por adelantado en violacin del Credit ******************* Act (CROA) cual establece que es ilegal cobrar dinero por adelantado sin haber prestado el servicio acordado.

  Me vuelven a contactar y tomare acciones legales. 

  Gracias. 

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps calling me requesting me to give out persona information and saying that my credit has been affected when I have checked my credit report and its good. They have also said that my bank institution may have not reported my mortgage payments as done on time. It makes no sense to me. Please do not contact me anymore.

  Business Response

  Date: 06/15/2024

  Estimada **********************,
  Gracias por comunicar sus preocupaciones. Lamentamos mucho cualquier inconveniente que haya experimentado debido a nuestras llamadas.
  Para abordar su queja:
  1. Informacin Personal: Entendemos su preocupacin por la seguridad de su informacin personal. Nuestro objetivo es proteger su privacidad. Le pedimos disculpas si nuestras solicitudes de informacin le han causado malestar.
  2. Entendemos su solicitud de no ser contactada ms. A partir de ahora, eliminaremos su nmero de telfono de nuestras listas de llamadas.

  Si necesita ms asistencia en el futuro, no dude en ponerse en contacto con nosotros de una manera que le resulte conveniente.
  Gracias por su comprensin.

  Cordialmente, P.A.S. Programa de Ayuda Simple ....

  Dear Ms. *************************** you for communicating your concerns. We deeply regret any inconvenience you have experienced due to our calls.
  To address your complaint:
  1. Personal Information: We understand your concern about the security of your personal information. Our goal is to protect your privacy. We apologize if our requests for information have caused you any distress.
  2. We understand your request not to be contacted further. From now on, we will remove your phone number from our calling lists.
  If you need further assistance in the future, please do not hesitate to contact us in a way that is convenient for you.
  Thank you for your understanding.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  He recibido mltiples llamadas de esta compaa sobre cmo me pueden arreglar el crdito **** una cuenta que acabo de abrir recientemente, pidiendo informacin personal lo cual no se las *** ***** varias veces preguntaron por mi SSN *a que era necesario **** verificar mi reporte de crdito, varias veces le dije que no quisiera dar ese nmero hasta que me rend * se los di, despus me empezaron a decir sobre unos pagos bisemanales que tendra que hacer **** estar con su compaa empezando **** el da ****** 13 ******** de 2024, cuando en ningn momento firme un contrato con ellos ni les confirme que estara dispuesto a estar con ellos. Cuando pregunto de cmo puedo cancelar el proceso, esquivan la pregunta, luego vuelvo a llamar * una seora me contesta le pregunto a ella * me dice que eso tiene que ser con su gerente *a que el es el que puede aprobar las cancelaciones * me engancha. Vuelvo a llamar * de manera grosera me dice que *a esto* en la lista **** cancelacin que llame maana. ***** el nmero ho* * me lleva a voicemail. ***** el nmero directo de la pgina * cuando marco **** una extensin se cae la llamada. Cada vez me llamaban con un nmero diferente, *o se que no *** darles mi informacin, *o lo sabia, pero me convencieron en el momento * me siento atrapado, ahora me ignoran porque tienen lo que necesitan de mi. Al igual que otra persona aqu todo fue verbal * nunca mandaron un contrato. Por favor tengan cuidado con esta compaa. Yo lo que quiero es que borren mi informacin personal * que no me vuelvan a llamar en el futuro.

  Business Response

  Date: 06/15/2024

  Estimado **********************,
  Le agradecemos sinceramente por habernos comunicado su experiencia reciente. En nombre de PAS Programa de Ayuda Simple, lamentamos profundamente los inconvenientes y la angustia que esto le haya podido causar.
  Queremos asegurarle que su experiencia no refleja los estndares de integridad y servicio que mantenemos en nuestra empresa. A continuacin, detallamos los pasos que tomaremos para resolver esta situacin:
  1. Revisin de Grabaciones: Hemos revisado nuestras grabaciones y podemos confirmar que el ingreso a nuestro servicio fue voluntario.
  2. Eliminacin de Informacin Personal: Procederemos de inmediato a eliminar toda su informacin personal de nuestros registros. Este proceso se realizar con la mayor ********* posible para garantizar su tranquilidad.
  3.Cancelacin de Llamadas Futuras: Hemos incluido su nmero en nuestra lista de exclusin para asegurar que no reciba ms ******** de nuestra parte.
  Si prefiere comunicarse directamente con nosotros, puede hacerlo al ************** o al **************, o por correo electrnico a ********************************************.
  Lamentamos profundamente cualquier inconveniente que esto haya causado y agradecemos su paciencia y comprensin en esta situacin. Su satisfaccin y confianza son nuestra prioridad, y estamos comprometidos a recuperar ambas.
  Cordialmente, P.A.S. Programa de Ayuda Simple ....

  Dear Mr. **************** sincerely appreciate you contacting us regarding your recent experience. On behalf of PAS Programa de Ayuda Simple, we deeply regret any inconvenience and distress this may have caused you.
  We want to assure you that your experience does not reflect the standards of integrity and service that we uphold in our company. Below, we outline the steps we will take to resolve this situation:

  1. Review of Recordings: We have reviewed our recordings and can confirm that your enrollment in our service was voluntary.
  2. Deletion of Personal Information: We will immediately proceed to delete all your personal information from our records. This process will be carried out as quickly as possible to ensure your peace of mind.
  3. Cancellation of Future Calls: We have included your number on our exclusion list to ensure that you do not receive any further calls from us.
  If you prefer to contact us directly, you can do so at ************** or **************, or by email at ********************************************.

  We deeply regret any inconvenience this may have caused and appreciate your patience and understanding in this situation. Your satisfaction and trust are our priorities, and we are committed to restoring both.

  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by the company PAS ayuda simple supposedly referred by my bank institution, they had personal information i have not given and talked to me when i was in pain , they offfered their service and with deceptive question got personal information out of me when i was not in my sober state as i was in painmeds and in pain. Then they told me they would charge me 400 dollars never did i neversigned any contrat and even told them i did not want the service on the second call, i sent an email rejecting the service. Afew month they get me after harrasing me truoght Hundreds of different numbers giving me a scam call center vibes. And now tell me i had to pay 600 dollar instead of 400 and that i could not cancel service, because i sent email after the supposed two week, which is not true. They charged my account with the info they got from me without me signing any contract. I filled a claim with my local bank to stop autorizations of transactions from the supposed company and my account and to put an alert as potential scam company. Because when i asked if they had reffered me to them the bank told me they did not. So they somehow got my personal info and lied to me about being reffered.I would like to officially request stop harrasing me, Bank is aware of the scam and will not send anymore money.Beside even if you where a true company which i doubt trying to held accountable of a contract someone you coerced under the influence of heavy pain drugs is not admisible in court that like trying to say it was consensual *** with a blackout drunk girl. So stop harrasing us, it already hard to live in an economy so bad to have latin american stealing from other latin american like me that work hard for minimum wage. And stop calling me 100 times a day i not even turning my phone on at this point bstd.

  Business Response

  Date: 05/30/2024

  Estimado ******************:
  Hemos recibido su mensaje y queremos aclarar varios puntos importantes respecto a nuestra comunicacin anterior y los hechos que usted ha descrito.
  En primer lugar, lamentamos profundamente cualquier inconveniente y molestia que esta situacin le haya causado. Queremos asegurarle que tomamos muy en serio sus preocupaciones y estamos comprometidos a resolver este asunto de manera justa y transparente.
  Aceptamos y respetamos su decisin de no querer el servicio. Aunque el da 11 de enero del 2024 y el 17 ******** del ***************************************************************** su crdito,respetamos su decisin de cancelar el servicio. Asimismo, comprendemos su preocupacin respecto a la informacin personal que nos proporcion; por ello,eliminaremos toda su informacin de nuestra base de datos.
  Nos disculpamos sinceramente si ha sentido que ha sido acosado por nuestras comunicaciones. A partir de ahora, dejaremos de contactarlo a travs de los nmeros que ha mencionado. Si en el futuro necesita comunicarse con nosotros, le solicitamos que lo haga a travs de correo electrnico para evitar cualquier molestia adicional.
  Hemos decidido proceder con el reembolso de los 120 dlares que usted ha pagado. Este proceso se realizar a travs de un cheque que enviaremos a su direccin postal.
  Queremos que sepa que nuestra intencin nunca fue causarle ningn malestar o inconveniente. Agradecemos su paciencia mientras trabajamos para resolver este asunto.
  Si tiene alguna pregunta o necesita ms *********** no dude en contactarnos a travs de este correo electrnico:********************************************. Estamos aqu para ayudarlo.
  Cordialmente,P.A.S. Programa de Ayuda Simple .........

  
  Dear Mr. ************** have received your message and would like to clarify several important points regarding our previous communication and the facts you have described.
  Firstly, we deeply regret any inconvenience and distress this situation may have caused you. We want to assure you that we take your concerns very seriously and are committed to resolving this matter in a fair and transparent manner.
  We accept and respect your decision not to continue with the service. Although our analysis department conducted a precise review of your credit on January 11, 2024, and April 17, 2024, we respect your decision to cancel the service. Additionally, we understand your concern regarding the personal information you provided to us; therefore, we will delete all your information from our database.
  We sincerely apologize if you have felt harassed by our communications. From now on, we will stop contacting you through the numbers you have mentioned. If you need to communicate with us in the future, we request that you do so via email to avoid any further inconvenience.
  We have decided to proceed with the refund of the $120 you paid. This process will be carried out through a check that we will send to your postal address.
  We want you to know that it was never our intention to cause you any discomfort or inconvenience. We appreciate your patience as we work to resolve this matter.
  If you have any questions or need further information, please do not hesitate to contact us via this email:********************************************. We are here to help you.
  Regards,
  P.A.S. Programa de Ayuda Simple

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company began calling me claiming that my name and phone number were referred by one of the credit protection agencies after an information leak that put my credit information at risk. Even though I monitor my credit reports regularly, they insisted three times a week that someone was trying to access my credit and that it was urgent to take action. After several months of insistent calls, sometimes twice a day, they offered me a credit monitoring and protection service with an annual cost that I refused to pay. Despite my refusal of the offer, they continued with the calls, often in a threatening tone. Beyond being a monitoring service, they used hard sale techniques to harass people who do not know about their credit. They are a danger to consumers and they have to be stopped.

  Business Response

  Date: 05/15/2024

  Cordial saludo Sra. Mara *********** nombre de PAS Programa de Ayuda Simple, queremos ofrecerle nuestras ms ******** disculpas por la experiencia que ha tenido con nuestro servicio. Lamentamos profundamente los inconvenientes y molestias que esto le ha causado.
  Queremos asegurarle que hemos llevado a cabo una investigacin exhaustiva sobre la atencin que recibi. Hemos identificado los errores cometidos y hemos tomado las medidas necesarias para corregirlos. Tambin hemos implementado mejoras en nuestros procesos para evitar que situaciones similares se repitan en el futuro.
  Adems, cumpliendo con su solicitud y en lnea con nuestro compromiso con la privacidad y seguridad de nuestros clientes, hemos eliminado toda su informacin de nuestra base de datos.
  Lamentamos nuevamente cualquier inconveniente que esto haya podido causarle y agradecemos que nos haya informado sobre este asunto. Si tiene alguna otra pregunta o requiere asistencia adicional, no dude en ponerse en contacto con nosotros.
  Atentamente,  P.A.S. Programa de Ayuda Simple..........

  Dear Ms. ***************** behalf of PAS Programa de Ayuda Simple, we want to offer our sincerest apologies for the experience you had with our service. We deeply regret the inconveniences and discomfort this has caused you.
  We want to assure you that we have conducted a thorough investigation into the service you received. We have identified the errors made and have taken the necessary measures to correct them. Additionally, we have implemented improvements in our processes to prevent similar situations from occurring in the future.
  Moreover, in compliance with your request and in line with our commitment to the privacy and security of our clients, we have deleted all your information from our database.
  We apologize once again for any inconvenience this may have caused you and appreciate you bringing this matter to our attention. If you have any further questions or require additional assistance, please do not hesitate to contact us.
  Regards,
  P.A.S. Programa de Ayuda Simple

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the easiest way for P.A.S. company to get away without giving any responses. But, if it is the practical way of getting rid of the harassing calls, I will accept it.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saludos, el programa P.A.S programa de ayuda simple me contact dicindome *** **** el crdito malo y *** **** *** mejorarlo. Me oblig a darle informacin personal a pesar de *** le estaba diciendo *** no **** manera de pagar el programa por*** no estoy trabajndo. An as decidi continuar con el proceso. No quisiera *** el programa me cobre absolutamente **** a mi cuenta y no quisiera tener **** *** ver con dicho programa. Les agradecera si me pudieran ayudar. Me enviaron un documento en donde **** *** firmar pero no lo firm por*** no estoy interesada en ser parte.

  Business Response

  Date: 05/08/2024

  Estimada **********************************,
  Gracias por su pronta respuesta y por proporcionar ms ******** sobre su situacin. Valoramos su transparencia y queremos abordar sus preocupaciones de manera completa y precisa.
  Tras revisar nuestro sistema y consultar con el departamento de auditora, hemos confirmado que en ningn momento se le oblig a proporcionar informacin personal ni a participar en el Programa P.A.S. Es importante destacar que respetamos su decisin y comprendemos su deseo de no continuar con nosotros.
  Nuestro objetivo es siempre brindar un servicio transparente y respetuoso a todos nuestros clientes, asegurando que se sientan cmodos y seguros en todo momento.
  Por lo tanto, hemos tomado las medidas necesarias para garantizar que su solicitud se cumpla y que ninguna tarifa se aplique a su cuenta en relacin a nuestro servicio; as mismo toda su informacin fue eliminada de nuestro registro.
  Si tiene alguna otra pregunta o inquietud, no dude en comunicarse con nosotros. Estamos aqu para ayudarle y asegurarnos de que su experiencia con nosotros sea positiva y satisfactoria.
  Gracias por su comprensin y cooperacin durante este proceso.
  Atentamente, P.A.S. Programa de Ayuda Simple...........

  Dear Mrs. *************************************** you for your prompt response and for providing further details about your situation. We appreciate your transparency and aim to address your concerns in a comprehensive and accurate manner.
  After reviewing our system and consulting with the audit department, we have confirmed that at no point were you obligated to provide personal information or participate in the P.A.S. Program. It is important to emphasize that we respect your decision and understand your desire not to continue with us.
  Our goal is always to provide transparent and respectful service to all our clients, ensuring that they feel comfortable and secure at all times.
  Therefore, we have taken necessary steps to ensure that your request is fulfilled and that no fees are applied to your account in relation to our service; furthermore, all your information has been deleted from our records.
  If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you and ensure that your experience with us is positive and satisfactory.
  Thank you for your understanding and cooperation during this process.

  Regards,
  P.A.S. Programa de Ayuda Simple