Reviews

This profile includes reviews for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spirit Airlines has 16 locations, listed below.

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  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

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  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

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  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

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  Spirit Airlines

  Mankato, MN 56001

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  Spirit Airlines

  7200 Ne Airport Way Portland, OR 97218

Review Details

• Review fromLATISHA E.

  Date: 08/15/2022

  1 star
  On 8/14/2022 my husband and I were to fly out of ************************************* through Spirit Airlines. Our flight was to leave at 7:55am, so we made sure we arrived at 5:30am in case of any issues, it should be enough time to resolve them. Apparently right before we arrived there was a false active shooter report that caused chaos, throughout the airport and TSA shut the security down. We waited in a highly capacitated airport for 5 1/2 hours in line. Our flight kept delaying the time due to the chaos. When we finally were able to get through TSA, we had 4 minutes to get from one end of the airport to another. We ran including several other passengers to get to our gate, only to arrive and have them tell us the flight left. They proceeded to tell us we missed our flight and they could reschedule us for 2 days. The plane probably only had about 10% of its passengers on it and including all the passengers luggage as well. We proceeded to look for a earlier flight with any airline and found one for the next day. I called Spirit yesterday to ask for a refund and they told me due to us missing our flight they could only credit us. Spirit knew what happened to all those passengers and was just offering a credit. As a business they should know what is right or wrong. They acknowledged it wasnt our fault we missed the flight, but would not refund the money. That is extremely unprofessional considering the circumstances surrounding the event. I dont want a credit I want my money!

• Review fromCarl H

  Date: 08/15/2022

  1 star
  I attempted to cancel a flight that was 2 weeks away and spirit charges ***** per flight [round trip] which equates to *****. In addition, Spirit keeps your money as a credit for future flights [even if you don't prefer to fly with them]. The scheme is to get you to buy a higher price flight within 7 days of departure and they are banking that you don't cancel within 24 hours. So, I lost close to 400 dollars for a flight that I was forced to cancel due to business.

• Review fromMel H

  Date: 08/14/2022

  1 star
  On August 12, 2022, my flight was canceled by Spirit. The next available flight was two days later, which ruined my weekend trip. Spirit issued me a refund and a voucher. However, when I tried to use the voucher for a different trip, it did not work. After speaking with management, Spirit issues vouchers that only cover very specific types of flights, so essentially the vouchers are useless. I wasted so much time and money (hotels, taxis to the airport, etc.) with this airline and I advise others to not do business with them.

• Review fromKellilynn M

  Date: 08/14/2022

  1 star
  They'll take you for every dime they can! I modified a reservation, as we had an emergency, delayed my flight by 1 day. They charged me a $99 fee for each ticket, which is nearly double the cost of just buying brand new tickets!!! As I stated we had an emergency, I did not realize this until I checked in on the app. I assumed the total was so high because of the baggage fees, come to find out the rep did not add the bags as requested. **************** is pointless and not helpful in the least unless they're taking your money. I hope with this merger done things change for the better

• Review fromMike L

  Date: 08/13/2022

  1 star
  Here is my horror story. Flying back from ***** on July 12. I bid and won exit row seats for the flight back. 1 hour before flight left, it was delayed. The gate attendants said we would get a hotel voucher but the front desk attendants denied this request. **************** on phone said we should get voucher, but the request was still denied from the front desk. Tried to sleep on beaches in airport. Plane finally boarded about ***** hours later. Found out the plane was different from original plane and did not have as many exit row seats. So we paid for exit row and didn't get it. We sat on Tarmac for two hours for a couple new repairs that had to be made. Now Spirit is saying that I didn't pay them for an exit row seat. I sent them a screenshot of the credit card statement showing payment. Since I sent it to them 5 days ago, they have failed to respond to any requests for reimbursement. They also gave us vouchers for food that did not work. Avoid them if you can.

• Review fromLinda M

  Date: 08/12/2022

  1 star
  I have spent 7 months, 74 phone calls (, messages unanswered) 97 emails, trying to locate 1 piece of luggage on a flight from ********* to *******, *******, January 31-February 10,2022. This was a mistake by ********* but rectified by them next day. Spirit in ******* ******* claims didnt receive my luggage which I have documentation from ********* they did! Where it went no one has a clue.. I have followed all instructions from spirit to the letter! Claim ID, filled out all property contained in luggage including an interim report which is items I purchased in ******* as I didnt even have a toothbrush. I have sent pictures of my luggage scanned by ********* my boarding pass with a Luggage tag also a baggage irregularity receipt from *********, pictures of receipts All items that I sent had to be notarized and sent certified which I received back from Spirit Airlines resolution department signed and I had to do this twice as they claim all was lost. Sad to say The spirit makes it very hard for the consumer to contact anyone including corporate as they have no phone numbers or emails, only way to contact is through a portal which has been done too many times to no avail. As of last week through the portal I was offered not even half of money for items in my luggage, claiming I had things in my luggage that were not covered like electronics ,cosmetics, gift card which I did not even claim because I produced a receipt for it, also interim items and Depreciation of my items. At this point i am disappointed by spirit but not shocked. I feel I have been lied, deceived, Ect by spirit. This is not acceptable by a corporate airline! I am hoping to come to some compromising decision and be able to recover some of the items that were in my luggage including a piece of luggage, as I have spent too many hours, e-mails Ect on my own trying to find out what happened which should have been done in a timely manner from spirit! Thank you for this Opportunity

• Review fromDavid H

  Date: 08/09/2022

  1 star
  on August 5th, 2022, my flight was canceled. I got the notification email at 1am in the morning via email. I went to the airport the next day (The 5th of August, the day that was supposed to leave) and the Spirit agent did not have any information regarding the following:Why was the flight cancelled?What are the next steps?What can Spirit do to fix this issue?How can Spirit make this right?The Spirit agent was under a great deal of pressure since there were so many unhappy customers. The agent not only informed me that the flight was cancelled, but that my connecting flight from ********* to ***** was cancelled as well, for which I found out later that was indeed a lie. I tracked the flight and it arrived just fine in ***** on time.My original flight that I purchased:********* to ********* (Flight # NK2227) Departure time: 9:25am (Cancelled)********* to ***** (Flight # NK3167) Departure time: 13:12 (This flight was not cancelled, however I missed it due to the fact that my first flight was cancelled! I was lied to at ***************** by the Spirit agent stating that this flight would also be cancelled)The Agent offered me a refund, however the refund would be processed and returned to me within 7 10 10 business days, thus not allowing me to try and purchase a ticket the day of my travels. This is not acceptable. I paid you guys the day I purchased the ticket. Spirit did not have to wait 7 to 10 days to receive my money. I was traveling to ***** to visit my mother (I have not seen my mother in 12 years) and I was also going to my grandmothers 82nd Birthday party. (I have not seen my grandmother in over 20 years)Not only did I miss seeing my mother, but I also missed out on the family reunion and my grandmothers 82nd Birthday party. I do not feel that it is very professional of Spirit to send email a cancellation notice at 1am in the morning, and then turn around and say " We can not do anything for you!!" Your refund in 7 to 10 days.