Business ProfileforSpirit Airlines

I bought a flight with Spirit Airline because it looked like a big deal. This is a mistake I will never make again. We ended up spending more than we would have with competing airlines because of all the nickel and diming on the way. We had to pay a fee per flight per seat selection. We had to pay for any carry on items. We checked one bag for $80. Instead of the usual weight limit of 50lbs, they have a limit of 40lbs, and charged us an extra $80 due to our luggage being 45lbs. Once on the flights, they charge for internet per flight, and they charge for any food or drinks, including water, coffee, soda. $6 for a small bottle of water. On the outgoing flight, our connection was delayed several times. This was annoying, but not a huge deal. On the way back home however, our initial flight was delayed for more than 2 hours, which meant the flight was now scheduled to land after the gates closed on our connecting flight. The agents at the spirit counter could not help us; she told us we needed to use the app to chat or call an agent by phone. So here we were at the airport going through security trying to understand our options. The chat was useless. The agent on the phone spoke broken English and only offered us an alternative flight that went way off course with an extra stop and an overnight layover, with no hotel voucher. Long story short, we stayed with our original flight, sprinted a half mile through the airport and miraculously made our connection right as they were closing the gates.But then! Our luggage didnt make it. They refused to deliver our bags to our home, even though we live within the ***** minute radius. I tried to set it up for them to deliver it instead to our friends home, and they simply stopped responding to me. My husband is blind and has his adaptive devices in that luggage sitting at the airport, but they will simply not respond, and will send the luggage to ******* if we dont arrive. F#** Spirit Air. Never again.