Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  Atlantic City Airport ATLANTIC CITY, NJ 08401

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a flight from Spirit Airlines and had decided to cancel the flight. On their webpage it was easy to cancel, however, it did not mention that it was only giving me a credit until AFTER i had confirmed the cancellation.I called Spirit and their "customer care" people were terrible and just kept repeating their cancellation policy, which was NOT mentioned on the cancellation page and it did NOT tell me i would only get a credit.I then asked due to the confusion if i could get my flight back (it had been cancelled 2 minutes prior to talking) i was told no, i would have to purchase the flight again. I paid $192 for the flight. I was given $178 in credit, even though i met their "free" cancellation policy, so i should have at least recieved $192 credit.I was then told my flight is now $400+ and i could use my credit then pay the "remaining amount". This is disgusting and is practically a scam.

  Business Response

  Date: 05/14/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  Guests who are not entitled to a refund will receive a Reservation Credit for the remaining balance of the original purchase after change, cancel, and / or other non-refundable service charges are deducted. 
  
  
  
  **********************************************************************************
  
  
  
  Upon reviewing your reservation ZGVQPP, I see you were issued a full reservation credit for your flight. 
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated. At this time, our Spirit App does not support Reservation Credit bookings.  
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: ZGVQPP
  Amount: $173.78
  Expiration date: July 18, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked Spirit Airlines flight no **** to ***** with my family. My airlines reference number is SIF6SJ. The airlines resorted to harassment and delaying tactics by sending half hourly messages conveying delay. We waited with expectation that aircraft will finally come but it got delayed by almost 4 hours. No refreshment was served or any attempt to give comfort to passengers was made by the airlines. In fact, the staff was rude and non cooperative and refused to share true information with ** saying they have no idea of whats going on. WAIT!Then at the last moment, airlines cancelled the flight and gave vague reasons. While at the boarding gate it was announced that pilots were not ready to work, later it was told that it was due to bad weather. Airlines refused to pay any compensation or overnight hotel booking or booking in some other airlines and simply cancelled the tickets and initiated refund. I had booked a hotel at ***** for which I paid $338. Also I had booked a cruise at ***** for which I paid $1623 which have now got wasted. I am attaching both receipts for reference.

  Business Response

  Date: 05/14/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. As requested, a refund was processed for your canceled flight. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/20/2023 I arrived at ************** expecting to board a flight to ******. The flight was supposed to start boarding at 1:33 but at 1:18 the gate agent made an announcement that the flight was being cancelled due to upcoming severe weather. After being at the airport over 3 hours trying to get a different flight out with no luck I contacted spirit airlines who my return flight was thru to see what my change options were because I didnt want to lose my money due to an unforeseen circumstance. The guy tells me I can pay $500 a piece to change the flight or Ill receive a $10 credit when I spent over $300 on those flights. I explained to him that my destination flight was cancelled due to weather conditions asked if I could at least get a credit seeing as though the situation is out of my control and still nothing no compassion no accommodation just well thats all I can do on my end.

  Business Response

  Date: 05/14/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our *********************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  I have gone ahead and issued a reservation credit for your flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated. At this time, our Spirit App does not support Reservation Credit bookings.  
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: RGIKPP
  Amount: $338.67
  Expiration date: August 10, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2, 2023, I booked a flight on Spirit Airlines from ******* ** to ************ for a family gathering. My brother, who lives in ********, has a beach house on **************** ** and has an annual gathering at his beach house for all our siblings each year along with several of our spouses. Our family is one of 10 siblings (one deceased) and live in different states so the gathering is important to all of us especially as we age (72 yrs to 84 yrs). I booked my trip and included the insurance on the Spirit Airlines site with *** Travel Guard. The trip was cancelled a few days ago because of illness with several family members including my brother who was hosting. I called Spirit Airlines to cancel the trip for which I had paid $263.80. I was told by the representative that it would cost me $145 fee to cancel. When I objected to that, he said "you have insurance don't you? The insurance company will pay." I then called the insurance company and they sent me about 15 pages of forms to complete. They wanted me to get my brother's physician to complete a form and send it to me which I was supposed to include with all the other forms. This was too complicated for me (I'll be 81 in a couple of weeks) and I didn't complete the paperwork nor did I send the physician form to ********. I believed that Spirit should not be adding $145 to my $263.80 ticket price. The Spirit agent said Spirit would give me a credit of $118.00 for a future trip. When I called back to the Airline, I was told that was only if I booked a flight within 90 days. When I argued this, I was told that if I called the airlines on July 18 (only on that day) they would extend the credit for another 90 days. I don't even know if I will be traveling again any time this year. It's bad enough that the airline won't return my money for the ticket, but it is terrible that they charge me an additional $145. They should at least return the $145.

  Business Response

  Date: 05/14/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure.
  
  
  
  As a courtesy, I have gone ahead and issued a refund in the amount of $263.80 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *************************** *****************************

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/23,losing my job because these, have my car at parking garage of the Austin ******* i be here on ******* for 4 days,

  Business Response

  Date: 05/14/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. As requested, you were rebooked to the next available flight. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit Airlines issued me 4 $100 vouchers that expired 10 April 2023. On 10 April, 2023 I used the Spirit App to book four flights for each of my family members whose name was on the vouchers. The problem is the application allowed me to go through the entire process without allowing me to apply the vouchers. I later learned that you cannot use the Spirit App to apply the vouchers but the email they sent me did not say that. It only detailed how to use the Spirit Website to use the vouchers. Now, they will not retroactively apply the $400 in vouchers and they wont let me cancel my flights without paying a few hundred in fees since it is outside of their 24 hr cancellation window. This seems like a deceptive practice, since I would not have booked the flights if I knew I could not use the vouchers. The flights cost $1455.39 and my confirmation code is NB31JB

  Business Response

  Date: 05/11/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Future Travel Vouchers are valid for a single-use with no remaining value after its use. It can only be used by the Guest it was issued to and is non-transferable. Future Travel Vouchers can only be applied to the flight portion of base fare excluding carrier fees. It cannot be redeemed for cash and cannot be used for any other products including vacation packages, car rentals, bags, and seats. Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system.
  
  
  
  Future Travel Voucher use is restricted to certain classes of service. Restrictions may also apply during peak travel periods and to certain destinations. At this time, our Spirit App does not support Future Travel Voucher bookings.  
  
  
  
  While I am unable to apply your voucher to your reservation. I have issued new vouchers for you. 
  
  
  
  ***************************: *****************
  
  Celeste Keeling: 49075856164600001
  
  Violet Keeling: 49075870185200001
  
  ***** Keeling: 49075917374700001
  
  
  
  Amount: $100.00 each
  
  Expires: August 07, 2023

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/23 I was scheduled to leave ******* flight number **** at 8:55pm. My flight was delayed multiple times before it was cancelled at 10:23 pm. The reason for my cancelled flight was due to the weather which the weather was completely fine at the ***************. I was asked did I want a refund or a new flight which I agreed to a flight which I thought would be in the next couple of hours. To my surprise I was told they didn't have anything until 4/17/23 and it was not a straight flight home, the flight had a layover in ****** ***** for 4 hours. I was not happy whatsoever. I was traveling with my 3 kids, who were confused and upset due this was there vert first flight and this there experience they will remember. I was told that spirit will not be offering hotel accommodations and any food vouchers. Their response was I can stay over at the airport until my next flight, which was 4 days away we just wanted to go home. I missed 2 days of work unpaid. Spirit dropped the ball which they didn't seem to care. I would like something to be done ASAP. I would never fly with spirit ever again the worst experience of my life.

  Business Response

  Date: 05/11/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need some help. I've been trying to contact Spirit Airlines for help with no luck for the past few days. I was directed to the website and Whatsapp by an agent/form provided at the airport, but no one answered. I was on hold for hours!I'm trying to claim my compensation for being overbooked on my flight from *** to *** on 4/16/2023. I wasn't able to ************ home until 4/18/2023. My ticket cost over $418.78 so I should be compensated $1550 according to the airline's Compensation of Involuntarily Denied Boarding policy for the breach of contract.FLIGHT: NK99 Confirmation Number: UERE3S Please find attached my itinerary.

  Business Response

  Date: 05/11/2023

  Hi *********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  First, we would like to apologize for the over sale situation of your flight NK-99 from *** to *** scheduled to depart on 04/16/2023. Thank you for volunteering your seat on the flight in exchange for a Future Travel Voucher (FTV) equal to a round trip flight on Spirit and re-accommodation on another airline. 
  
  
  Please be advised you did Volunteer your seat in exchange for a Round Trip Voucher, you were not eligible for Denied Boarding Compensation. 

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13th, I checked into my Spirirt Confirmation number PFUTWC. When we checked in the ticket said to see agent for seat number. After going through security, we only had 15 minutes to board the plane. When my fiance and I got to the gate the agent told ** that the only seats left required ** to pay $35 each. As a Spirt Card holder and frequent travler with them, I have never been put in this position. I told her we never had to do that before and that Spirit offers free seating and only if you want specific seating then they charge you. The Women at the counter explained that the system would not let her book ** in any other seat and in order to board we would have to pay. With only 4 minutes until the gate closed, we were forced to pay the $70 total. The agent at the gate told me to contact customer service to get a full refund becaseu she was unable to let ** on with out choosing the upgraded seats. Upon my return, I reached out several times to Spirit. After waiting 5 hours, I fianlly got somone on thier "Live Chat feature" I have attached the transcript with stamped times. After all that time, I was directed to file a complaint with no real resolution. All I am asking for is the refund of $70 which we were forced to pay and told by Spirit represenitive we would able to get issued back. Thank you.I have attached the invoice for seat where the time is clearly stamped showing that there was no choice given to us.

  Business Response

  Date: 05/11/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  I have gone ahead and issued a refund in the amount of $70.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th 2023 we were flying home via spirit airlines. That day we received an email regarding our flight and the email lead us to believe that we had not purchased bags. We in fact had added bags on 3/2/23 but this was not clear in the email. After a busy time away (this was a return flight) we went in to add bags forgetting that it had already been done and it still gave no indication that checked bags had already been purchased. We added and paid for two more checked bags because we knew we needed to check bags and it wasnt showing any had been bought already. On the way to the airport I received a notice of a revised itinerary. At this time the checked bags we had already purchased and the two additional bags that we bought were showing. At this time we realized the bags were already purchased. We got to the airport and told a spirit airline worker what occurred and they said to get in line and they could help ** at the desk. After about 45 minutes in line the desk worker said we needed to call their service number and they could help us with a refund and they couldnt do it at the desk. A manager assured us though that they could give us a refund if we called.We called the number and instantly start getting told they dont do any refunds its their policy. Its at this time that we realized their system is intentionally set up to get you to buy things you dont need. They werent showing us the bags we had bought so wed buy more and they would just give us the run around that they dont give refunds. Had their email/online system clearly displayed that we had bought bags we never would have added two bags. We only had two bags so two checked bags were purchased and not used. We would like a refund for the $138 in checked bags that we were duped into purchasing. We have gone through all avenues with spirit to request the refund. Their business practices are unethical and it is clear they are just trying to make a buck. I would like them held accountable.

  Business Response

  Date: 05/11/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  Our records show when you added your bags on 03/02/2023 your initial payment was declined, followed by a successful payment confirming your bags were added. An email was also sent to you ************************** your checked bags were added to your reservation. 
  
  
  
  Upon reviewing your reservation IMQJRX, I see you have disputed the charges. Since a dispute has been filed, we are unable to issue any refunds as your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. 

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19954117
  
  I am rejecting this response because:
  We did dispute the charge and the bank is not giving us the money. They closed the claim the day I reached out to the BBB almost three weeks ago. There is no active dispute.
  There is no accountability being taken for their unethical business practices. The only reason we added two more bags is because the email they send makes it appear you have not added bags and their verbiage is intentionally misleading. We only needed two bags but were tricked into buying two extra. Two bags were not used and no service was provided for those bags. I would like a refund for those bags. The supervisor at the airport even told ** wed be given a refund if we called.
  
  

  Very Best,
  *****
  
  
  Sent from Yahoo Mail for iPhone
  
  View more
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/18/2023

  Hi *****, 
  
  Thank you for your reply. Please be advised **** disputes take 30 business days from the date the dispute was received ( 4/05/2023) to close. I have requested an update on your dispute.