Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  Atlantic City Airport ATLANTIC CITY, NJ 08401

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew with spirit airlines on 4/18/23 from *********** to *******, ** with a layover then from ******* to *********. My bag was given back to me missing a wheel. I immediately took a photo and filed a complaint with the company. When they contacted me back they said I needed to make a baggage claim. I tried calling, they said I needed to complete it online.I completed it online and within an hour my claim was denied for normal wear and tear. I did some research online and learned that according to ******************************* aviation consumer protection, a wheel following off is NOT normal wear and tear. I attempted to call back, it asked me to leave a voicemail or use their online chat. I did leave a voicemail and attempted to use their online chat which was not working (still isnt).I followed the normal customer service number, couldnt get through. Used spirit customer chat. The First representative told me he escalated my issue and I would get an email in 24 hours. No email. No call back. I attempted to chat again after the 24 hours. The rep told me they couldnt help me and to just keep trying to call. Ive called twice, and left an additional vm. Still nothing. I want my damaged back compensated for as it is not ok that it was returned missing a wheel. It is impossible to reach a rep via the phone number, to get help through their normal customer service text service, and their online baggage chat does not work. They dont call back, or email me, but had no issue rejecting my claim immediately. My info: ********************** DDM2FF flight confirmation FELCYS Bag confirmation Claim ID ************* *************************** And 4/18/23 I flew from *********** departing arrival to ******* then a 2 hours lay over with a departure from ******* to arrival in *********

  Business Response

  Date: 05/14/2023

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents. All communications and resolutions are assisted by the *********************** team. 
  
  
  If you would like to continue with creating a damage report, please return to the airport with the baggage and your File ID and obtain assistance from a Spirit *************** Agent.
  
  
  
  As a courtesy, I have gone ahead and issued a refund in the amount of $48.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 19972192
  
  I am rejecting this response because:

   

  I already created a claim and it was denied for normal wear and tear. I was told over the phone that someone would be reaching out to me for additional photos and I have been more than prepared to provide addl photos. 
  
  
  My claim for reference
  Claim ID *************
  
  
  Please let me know who I can send additional photos too. Ive attached them below as well. I am eager to resolve this.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/16/2023

  Hi ********, 
  
  
  Thank you for your reply. All communications and resolutions are assisted by the *********************** team.
  
  
  If you would like to continue with creating a damage report, please return to the airport with the baggage and your File ID and obtain assistance from a Spirit ******* Service Agent.

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 19972192
  
  I am rejecting this response because:

  It has been a month since I have submitted my claim and now you want me to return to the airport, which is an hour from my home, pay to park, to lug my broken suitcase to the airport when I provided numerous photos of the damage? 
  

  Will you be reimbursing me for the gas to and from and paying to park at the airport as well? 
  

  You also failed to include your hours of airport baggage operations. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 19972192
  
  I am rejecting this response because:

  It has been a month since I have submitted my claim and now you want me to return to the airport, which is an hour from my home, pay to park, to lug my broken suitcase to the airport when I provided numerous photos of the damage? 
  
  Will you be reimbursing me for the gas to and from and paying to park at the airport as well? 
  
  You also failed to include your hours of airport baggage operations. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/28/2023

  Hi ********, 
  
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents. All communications and resolutions are assisted by the *********************** team.
  
  
  *********** hours are 4am to 7pm. 

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19972192
  
  I am rejecting this response because:

  You only answered one of the several questions  I asked. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight through Spirit airlines and included my daughter and mother-in-law as passengers. I received the confirmation email that the flight was booked successfully with all of the correct names associated with the round trip flight. When checking in for the flight and I saw that a Spirit representative removed my mother-in-law's name from the flight and instead added my daughter's name twice. Spirit Airlines is refusing to fix the error and is telling me they can't transfer the flight to my mother-in-law after the booking was confirmed even though her name is listed as a passenger in my original confirmation email from Spirit. I did not authorize the change and have not been able to speak to a representative successfully. They keep directing me to their online chat.

  Business Response

  Date: 05/14/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Reservations Management Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  
  Upon reviewing the reservation TWG16E, I see the name was corrected  and travel was complete. 

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  23APR2023 I, ******, spoke with a Spirit Airlines Representative who Identified herself as "*****". She stated to myself and a CheapOAirlines representative that she was from Africa and her agent ID was *****. I initially called to have a flight changed from 30APR2023 to 01MAY2023. The new flight time and location were the same as the the one i originally booked. Cheap O Airlines stated the change would be $151. ***** Stated her change through Spirit would be over $300. Through my own investigation of prices, it would cost me $174 to keep my original ticket and purchase another ticket. This process exemplified the avariciousness and deceit of Spirit airlines. ***** instructed me to use the website as tool to assist myself. I did so while maintaining a connection via phone with her. I advised her the "help" tool on Spirit Airlines does not link me to another representative. She stated that i try again, i did just that and still no connection. She repeatedly told me to try again, I never had success. After stating that i tried it she said she could not help me. This service and deceit to gain on me is reason for the complaint. The website help features do not work and the airline representatives have yet to assist with any changes.

  Business Response

  Date: 05/14/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  To better assist you, please provide your name (as it appears on your reservation), confirmation code, and e-mail address used when booking your reservation.
  
  
  Once received, Ill do all that I can to help!

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 19971849
  
  I am rejecting this response because: Spirit Airlines requested a Confirmation number, my name etc. While this is is satisfactory to request, the business left no contact info. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/22/2023

  Hi ******, 

  Please respond the the email you received requesting additional information. 

  Business Response

  Date: 05/22/2023

  Hi ******, 

  Please respond the the email you received requesting additional information. 

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were stuck on the tarmac for almost an hour after already having a delay at ****************** in ******. They were not allowing passengers to use the bathroom. Once they let ** off my kids needed to use to the bathroom so we went through the passenger boarding bridge or (jet bridge) but did not exit I spoke to the lady while still standing there in the jet bridge I said my kids need to use the restroom but our stroller is back there. She said ok I will have someone go and get it. So we went to the restroom and came back. No one got it. I approached her and she ignored me and turned her body away from me. She acted like I did not exist and no one was talking to her. I waited there for 30 minutes and then she started making announcements for boarding. I want my stroller back or the cost of the stroller $189.99 plus tax

  Business Response

  Date: 05/14/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  I am sorry to hear that your stroller was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents. All communications and resolutions are assisted by the *********************** team. 

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my two kids on a Spirit flight to ***. They got to the airport and waited for over an hour delay and finally were told to board the plane. After being on the plane for over a half hour, they were told that they didn't have a crew to fly the plane and would have to ******* while they tried to find a crew to fly the plane. Are you SERIOUS?! They said the pilot had called in sick much earlier in the day. Why then would they even board the plane! After waiting for another hour or so, they were told that they found a crew but were waiting on them to come in from ***. So they waited another 2 hours at the gate and then were told that the pilots coming in from *** were delayed due to weather. They were told they could continue to wait or just get a refund and fly out the next day. They really need to go that evening because my son's birthday was the next day. They stayed another 2 hours when they finally decided to cancel the flight! They were told by the gate agent that the entire flight would be refunded and we would need to rebook. I cancelled their flight including the return and booked them on another flight the next day. I received a refund for ONLY the initial leg of the trip that was cancelled so I called Spirit the following day and told them that I had double-booked the return flight. They actually told me that they could see where they were both booked on the return flight twice, but they couldn't refund since I used a different email address to book the second flight and it was more than 24 hrs later! I kid you not. They said they would turn the matter over to their finance department for a resolution but I haven't heard from them since (2 months ago). What a horrible first experience with Spirit airlines! I feel like they simply stole over $700 from me for making a simple booking error. I promise I won't make the mistake of booking this airline again in the future. There is zero excuse for this type of business practice!

  Business Response

  Date: 05/14/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that **** and *****'s flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
  
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. Upon reviewing their reservations XLCKTQ and ZWD99U I see a refund was processed in the amount of $444.36 and $714.36 back to card ending in 1517. 

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit airlines lost my baggage in February and have not returned it. They wont pay for replacement items I had to buy for my trips (ie toothpaste, underwear, etc) even though I submitted receipts. And they are only offering a small fraction ($500) when the total value of the bag and items in it were over $5,000

  Business Response

  Date: 05/14/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  After researching your concerns, Ive found that you also submitted a complaint with the ****************************. Our Specialist ***** provided you with the following response:
  
  
  
  {Unfortunately, as much as we try to prevent it from happening, there are times when items dont arrive with our Guests. When this happens, Guests are asked to file an incident report within 4 hours upon arrival via our Virtual *********************** which allows our Guests to report mishandled baggage directly to our Central Baggage Team. Once they have submitted the information and have a File ID, Guests can contact Central Baggage via the Baggage Service Portal and complete the online claim form within 30 days of arrival. You may review this information in our Contact of Carriage under Section 7.3.8 and 7.3.9. Information is also provided online in the Help section of our website by clicking here. 
  
  Our records confirm that upon arrival into ***************, you filed Incident Report 
  FLLNK17440115 and began corresponding with our Central Baggage Team. When a Guests bag is missing for five days, they must complete the online claim form, which is used to assess the contents of their bag and provide reimbursement, in accordance with our Contract of Carriage, should the bag remain missing after 30 days from the flights arrival date. *******, I understand how frustrating this has been for you and I am truly sorry this happened. 
  I am happy to see that our Central Baggage Team authorized a reimbursement check for $527.00 and was mailed to the address that was provided.   Further, as you were advised, reimbursement is determined by the original purchase price, less reasonable depreciation for prior usage. This information is outlined in section 7.3.9 of our Contract of Carriage: spirit.com/coc.  I have also issue a refund for the Bundle It Combo in the amount of $164.00 to the Mastercard account ending in -5577.  Refunds are processed immediately on our end but may take a few days to post back to your account depending on your financial institution.}
  
  
  As such, the above position will remain unchanged.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a light with Spirit and needed to modify the flight. When I tried to modify on the website, it did not breakdown the fees and asked me to pay an additional fee of $292.00 which did not seem to calculate correctly. I also tried to cancel teh flight online and the remaining fare balance did not calculate correctly. I contracted Spirit and asked them why their website does not provide a breakdown of the fees. The representative explained that there was a usage or spoilage fee to cancel and I responded that this fee is not disclosed on teh page on changing or cancelling flights. In addition, I was already being charged $119 for the change fee and asked why I am charged teh additional usage. at that point the supervisor hung up on me. I called again and again teh supervisor was not able to pr9oeprly explain the excessive charges. I believe that Spirit Airline sis intentionally deceiving its customers by not providing a breakdown of fees or application of credits in order to not disclose how excessive their fees truly are. The customer service was horrible and was not able to provide a clear explanation of the fees nor does its website. Airlines should be transparent in their charges and fees for changing or canceling flights and Spirit is very deceptive and devious in their practices.

  Business Response

  Date: 05/14/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Per the terms of our Contract of Carriage, a document you agreed to upon securing a reservation with Spirit. Itinerary changes are subject to a per guest service charge.  ********************************************************
  
  
  
  I have gone ahead and reversed the cancelation fee and issued your remaining reservation credit. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated. At this time, our Spirit App does not support Reservation Credit bookings.  
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: GFQM7M
  Amount: $119.00
  Expiration date: August 10, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/23 my flight was delayed4/5 different times which resulted in over 6 hours delay. My family and I was forced to sit in the airport for hours uncertain if we were going to be able to board our flight. We were hungry, restless and my children grew agitated. This distress should result in more than a $100 credit per person, on a flight that cost nearly $3000! I am seeking a full refund in which spirit airlines have denied.

  Business Response

  Date: 05/14/2023

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Please accept our apologies regarding your flight delay. Our records show that your flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  
  As your flight was boarded and travel is complete, I am unable to honor your request for a refund. 

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took away 30k+ miles from me, some of those I paid cash for which strikes me as a form of stealing. Their policy is the points dont expire unless there are 12 months of no activity. I made. purchase while logged into their Spirit website from ********** in May 2022. They have refused to acknowledge this as evidenced by the attached emails.

  Business Response

  Date: 05/14/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Points wont expire as long as you continue to earn or redeem with Spirit or with Free Spirit partners within 12 months.
  
  Another way to earn points and keep them from expiring is to apply for the Free Spirit Travel More Mastercard. As long as your credit card account is open, your points will not expire. 
  
  
  
  As a one-time courtesy, I have reinstated your expired points. Currently, your account reflects ****** points. To view your FREE SPIRIT account, please log into your account at spirit.com.

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** July of 2022, I purchased 4 travel tickets from Spirit to take my family on a ********* vacation (confirmation code HC81QI). A few days prior to departure, I had to cancel the vacation due to my child contracting Covid-19 and unable to fly. I called the airline and cancel and they provided me with a voucher as they do not reimburse for the purchase. I was told I had to book the flight at that time even if I had to reschedule at a later time in order for the vouchers to be "active" so I did. A few months later I called to book the actual date when we were taking our vacation as I had hotel reservations as well, during the summer when my kids are out of school and now I'm being told that my voucher expired since they only provide you with a 90 day timeframe to use. At no time was I notified that I only had 90 days to utilize this voucher. I spent $1972.60 on this flight to take my kids on vacation, it is not our fault that my child got sick and was unable to fly. We could not take the vacation any other time as this was supposed to be a summer vacation when the kids are out of school. I reached out to their ***** services department in the hopes of trying to resolve the situation was told once again that they will not be extending the voucher. I've had to cancel flights in the past for various reasons and airlines ***** you a voucher you can use for up to a year. This company is a scam only *****ing you a 90 day period to use the voucher knowing perfectly well that is not feasible for some. Although I canceled days prior to the flight, I was denied a refund and not I'm not even allowed an extension on the voucher for future travel ********* of this year). We are not talking about $100-$200 here, this is almost $2k they are trying to steal from a hard working individual that all I wanted was to take my children on a summer vacation and unfortunately it got ruined due to my child contracting Covid-19.

  Business Response

  Date: 05/14/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I have gone ahead and issued a final credit extension. Please be advised if your credit does expire again, it can no longer be reinstated.
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated. At this time, our Spirit App does not support Reservation Credit bookings.
  
   
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: HC81QI
  Amount: $1,972.60
  Expiration date: August 10, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************
  

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************