Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product "VITAL Super Fruits and Veggies" (3 bottles) was ordered on January 5, 2025 and confirmed by company with Order #******. I paid $89.91. I received package on January 21, 2025 in damaged condition. Package was split open and all 3 bottles were smashed. Immediately reached out to the company according to their contact information and emailed them with my complaint and photos of damaged product. Also have reached out on their chat feature. Have emailed them twice. Have not gotten any answers from them other than they are away until next day.

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01 January 2025 I purchased (3) bottles of Vital Super **************** $99.90 along with (3) bottles of Vital ************ $99.90 total cost which was charged to my credit card $199.80. On 08 January 2025 I received my order which did not contain (3) bottles of the Vital Super ****************. This company has no phone number for customer service complaints/concerns. They only provide an email address which is ****************************************** I sent an email indicating the shortage providing them the original order information, credit card statement which showing the dollar amount which I paid. They sent a generic email stating they received my email and within 24 hours I should hear from someone. The following day 09 January 2025 I had not received an email or phone call in regards to my complaint. I sent another email on 09 January 2025 asking them to either reimburse me or ship me the product which I paid for, no answer from the company. I did some research on this company unfortunately after I purchased items from them. I located complaints from other customers expressing the same issue I have experienced along with other issues. I would appreciate it if the Better Business Bureau could investigate this company for possible fraudulent activities. To resolve this matter I would either like the product which I purchased or have the $99.90 credited back to my account. Feel free to contact me via email or phone number. I appreciate your time in this matter. ***** *****

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and payment was made on 12/31/2025. My order has not shipped and Ive contacted the business multiple times with no response. I have asked for updates and finally a refund with no answer.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Vital Nutritive to sample their product. I provided my card number even though I was told there would not be a charge. The transaction took place on or about September 3, 2024. I contacted the BBB in ** and the company told that they would send out a refund back in September. I did not follow up on this and now I realize that I never did get the refund as they promised. The charges are as follows: $99.95 product, $1.23 processing fee, $22.95 additional fee for a grand total of $124.13. To date I have not received a refund. I would like to receive these monies as they are way past due! I have emails since all correspondence was via email. I don't have any other type of "receipts".

  Business Response

  Date: 01/04/2025

  Hello BBB,

  We were trying to find Mr ********** order details however the email he used here seems like not the email he used when he placed an order with us.
  
  Would you please reach out to him and ask for his correct order details so we can assist him properly and confirm the status of his refund.
  
  Warm regards,
  
  Jessa **** ******
  Vital Nutritive Customer Care 
  
  

  Customer Answer

  Date: 01/14/2025

  Hello BBB:

  It took me a while to find the email where Vital Nutritive wrote to say that would be providing me a refund. Of course they "conveniently" left out the dollar amount. The dollar amount that I provided to you in my previous email is the total sum that was withdrawn from my bank account. I spoke with a bank teller that looked up all pertinent dollar figures. They will probably argue that the dollar amount I provided is "more" than what their product lists for on their webpage. The fact of the matter is that this company added additional processing fees and that is why the grand total is more than the list price.
  

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I ordered 6 bottles of Vital Liver Support in late Septembe 2024. One single bottle arrived on 10/16/2024. I immediately contacted the business. ***** asked for a photo of the packaging and bottle, which I sent the same day. The email response acknowledged the mistake and promised to provide the remaining 5 bottles "as soon as possible". I have still not received them and began emailing the business again last week and leaving messages on the website yesterday. I would like a full refund at this point because I do not trust the business to follow through and will not use them again. Thank you.

  Customer Answer

  Date: 12/23/2024

  Thank you. The company responded and sent the remaining order within 5 days. I appreciate your help. I will not be using this companys goods in the future due to poor customer service.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of pills that were suppose to relieve me of pain from some of the issues I was having with my stomach. I let them know after 1 month I wasn't receiving any relief with my stomach problems, and I would like to return the other bottles for a refund. They told me to keep taking the pills, and they would extend the 100% satisfaction guarantee or full refund if they never gave me any relief. I took all the pills throughout the summer letting them know periodically that they weren't helping me. After requesting for a refund a few times, they emailed me back and said they were trying to issue my refund , but were getting an error in processing it! I have all my correspondence emails with them and could forward them to you if possible. Now they aren't even answering my emails. Please help me settle this matter between them. Thank you. ***** ****.

  Business Response

  Date: 11/20/2024

  Hello Team,
  
  I hope this message finds you well. I am writing in response to the complaint filed by ***** **** with the Better Business Bureau (Complaint ID: *********.
  
  We take all customer feedback seriously and are committed to addressing and resolving any concerns to the best of our ability. Here is a summary of our response to the complaint:
  
  Issue Summary:
  Customer requested to return the order due to not seeing any significant result.
  
  Our Response:
  As part of our Retention efforts, we advised the customer to keep the order and continue using the product since supplements usually take at least 3 months for the results to be visible.
  
  Resolution:
  We processed the refund but we are getting an error since the allowable time for ******* to process refunds is only for 120 days since the order was placed and it has already gone beyond that timeframe. We have reached out to the customer offering to process it through a different platform, specifically via ****** but we have yet to hear back from the customer.
  
  We sincerely apologize for any inconvenience this situation may have caused and are committed to making things right. We have contacted ***** directly to discuss and resolve the matter. We hope this resolution meets their satisfaction as we did not receive any response from them.
  
  Thank you for your assistance in this matter. If you require any additional information or documentation, please do not hesitate to contact me.
  
  
  Warm regards,
  
  Jessa **** ******
  Vital Nutritive Customer Care 

  Customer Answer

  Date: 11/20/2024

  I just received a message an hour ago from Vital Nutritive that again they are having problems processing my refund, and asked if I used ******, and I stated I did when I placed the order for the product. I'm waiting to here back from them. If they are serious about refunding me, couldn't they just send it to me through the mail?  Thank you for all your help in trying to resolve this matter. Sincerely, ***** Shir     

  Customer Answer

  Date: 12/05/2024

  Would you please tell Vital Nutritive to just send me a refund. I tried to tell ****** to process a refund and they said they only go up to 6 months on transactions they look into. I tried to tell Vital Nutritive that they weren't working for me, but they said keep taking the rest of them and don't worry that they would honor the guarantee up to a year. I have that in an email from them. Please help me to resolve this matter. Thank you, ***** ****.

  Customer Answer

  Date: 12/19/2024

  I've read their response to you, they seem polite to you, but they are completely ignoring my emails.I contacted ******, and they said it was out of expiration for them to do anything. Vital new that would happen, and that is why they deliberately stalled with my refund, and said keep taking them when I tried returning the unopened bottles because they weren't working for me. I contacted them 2 days ago again, and they are ignoring my emails and not responding to me. Can you suggest what else I can do? They should not be allowed to falsify their guarantee. Thank you, ***** ****

  Customer Answer

  Date: 12/30/2024

  Please don't close my case as I am still working on ways to resolve this issue. I will keep you informed with any progress made. Thank you, Sincerely, ***** ****.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on October 19th for a product with this company. It said I would receive shipment within 5 business days. After sending an email and submitting an online request directly on their website, I got an email on October 27th telling me that my shipment is delayed and they don't know when it would be sent out. I have sent 3 requests to cancel my order and give a full refund and I have yet to receive a response to this request. I would nor have ordered with them had I known it would be handled this way.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-28-24, I ordered Vital Gut Health from Vital Nutritive. My intention was to try 1 bottle for *****, but as I was checking out they offered me a 2nd bottle for *****. So due to their 60 day money back guarantee if not 100% satisfied, I added the 2nd bottle. Total Paid *****. I have severe constipation issues and the more I took the product the worse I got! I e-mailed customer service and told them the product wasn't going to work for me. They offered me a 20% discount. I responded - " Why would I want 20% off a product that does nothing for me? You guaranteed a refund and I want a Refund!" Back and forth e-mails went on for several days and the last correspondence I received from them said they were refunding 50% of what I paid. Only 36.45 out of *****! Unbelievable!!! I tried this product due to their Guarantee which stated... "AT VITAL NUTRITIVE, WE STAND BEHIND OUR PRODUCTS AND CONFIDENTLY OFFER A 60 DAY MONEY BACK GUARANTEE. IT IS OUR GOAL TO LEAVE YOU 100% SATISFIED WITH YOUR EXPERIENCE AND WITH OUR PRODUCTS." This is the most crooked and dishonest company I have ever dealt with! I just wish I had read all the other customer complaints and F rating before letting them take my money!

  Business Response

  Date: 11/20/2024

  Hello Team,
  
  I hope this message finds you well. I am writing in response to the complaint filed by ******* Hall with the Better Business Bureau (Complaint ID: *********.
  
  We take all customer feedback seriously and are committed to addressing and resolving any concerns to the best of our ability. Here is a summary of our response to the complaint:
  
  Issue Summary:
  Customer requested to return the order due to not seeing results with the supplement. 
  
  Our Response:
  As part of our Retention efforts, we advised the customer to keep the order and to continue taking it since the general rule for supplements is that it needs to be taken with consistency for at least 3 months for its effect to be felt.
  
  Resolution:
  According to our Terms of Service, by using our website, customers agree to abide by our terms and conditions, including our refund and return policies. These policies are clearly outlined on our website and are also presented for review during the checkout process.
  In this case, the customer is requesting a full refund that falls outside of our established policies. We encourage all customers to thoroughly review our policies to ensure a clear understanding and avoid any potential misunderstandings in the future. We practice Green Return hence we are not asking our customers to return their orders. This is clearly stipulated in our website. Since the customer did not accept our offer, we have processed her refund according to our Return and Refund Policy.
  
  We sincerely apologize for any inconvenience this situation may have caused and are committed to making things right. We have contacted ******* directly and already have provided her 50% refund to resolve the matter.
  
  Thank you for your assistance in this matter. If you require any additional information or documentation, please do not hesitate to contact me.
  
  
  Warm regards,
  
  Jessa **** ******
  Vital Nutritive Customer Care 

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22482935
  
  I am rejecting this response because:  50% refund is not acceptable.  They say take it for 3 months, but they only have a 60 day guarantee, which they don't honor anyway!!!   I had to quit taking the product because it caused me severe stomach pain!  I never would have even tried their product if it hadn't been for their big DECEPTIVE sign on their web site - "60 day guarantee".  I only wish I had read reviews with numerous complaints about this dishonest company before I wasted my money!
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/04/2025

  Dear BBB,

  Thank you for the opportunity to address ************************* concerns. We are truly sorry to hear about their experience and apologize for any inconvenience caused. Customer satisfaction is a priority for us, and we regret that our product did not meet their expectations.

  We would like to clarify that our 60-day guarantee policy is clearly outlined on our website to ensure transparency for all customers. We recommend that all customers review our policies prior to purchase to fully understand the terms and conditions, helping to avoid any misunderstandings. We apologize if the details of this policy were not as clear as they could have been at the time of purchase.

  Regarding the adverse reaction described, we take all feedback seriously. While our products are formulated with quality ingredients, we understand that individual responses can vary. We are sorry to hear about the discomfort experienced and appreciate the customer bringing this to our attention.

  As a gesture of goodwill, we have processed a full refund for Ms ***** exceeding the standard terms of our policy. We value their feedback and hope this resolution demonstrates our commitment to customer care.

  Please feel free to contact us directly at ********************************** if any further clarification is needed.

  Warm regards,
  
  Jessa **** ******
  Vital Nutritive Customer Care 
  
  

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Vital Nutritive on Oct.12 for $99.95 and $19.25. 5 times they sent delivery notices but they were never delivered! I cant find any phone number. I have emailed them but their response is always the same:The order will be delivered today and it never is. I fear they have scammed me out of my money. I notified ****** but no resolution yet!

  Business Response

  Date: 11/11/2024

  Hello Team,
  
  I hope this message finds you well. I am writing in response to the complaint filed by Anne Hershman with the Better Business Bureau (Complaint ID: *********.
  
  We take all customer feedback seriously and are committed to addressing and resolving any concerns to the best of our ability. Here is a summary of our response to the complaint:
  
  Issue Summary:
  Customer complained about the delay of the delivery of her order.
  
  Our Response:
  We have responded to her inquiry on October 25, 2024 advising her of the status of the order with the shipping timeline as per our Shipping Policy.

  Resolution:
  Based on the tracking information of order (attached), the package was delivered on November 4, 2024. We have offered a courtesy refund of 30% to **** for the delay but it cannot be processed due to an open ****** dispute.
  
  We sincerely apologize for any inconvenience this situation may have caused and are committed to making things right. We have contacted **** ******** directly to discuss and resolve the matter. We hope this resolution meets their satisfaction as we did not receive any response from them.
  
  Thank you for your assistance in this matter. If you require any additional information or documentation, please do not hesitate to contact me.
  
  

  Warm regards,
  Jessa **** ******
  Vital Nutritive Customer Care 

  
  

• Initial Complaint

  Date:10/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $149.95 for some hair growth supplements. Its been 2 weeks and I havent gotten a shipping confirmation. I contacted the company twice via their email and didnt get a response. I think they are a scam business.

  Customer Answer

  Date: 10/12/2024

  I got a text today that the company is mailing the supplements to me. I dont want the supplements. I asked them twice for a refund before I filed the complaint with BBB. Now I have a message into them asking how to return the supplements for a refund. No response so far. Can you help me with this issue?  Thanks.

  Business Response

  Date: 10/13/2024

  Hello Team,
  
  I hope this message finds you well. I am writing in response to the complaint filed by ********** Wolf with the Better Business Bureau (Complaint ID: *********.
  
  We take all customer feedback seriously and are committed to addressing and resolving any concerns to the best of our ability. Here is a summary of our response to the complaint:
  
  Issue Summary:
  Customer requested to cancel the order but the request was made after the order was shipped out. The order was placed on October 3 and was fulfilled on October 5 following our standard processing timeframe. She requested to cancel the order on October 9, 2024. (Please find order page summary and the cancelation request with dates attached)
  
  Our Response:
  We have advised her that the order is already in transit hence we can no longer cancel it as it is already on its way to her.

  She has been trying to send us multiple email which we have replied however, it looks like she is not receiving our email (or those may have reached her spam folder thus she has not seen it).
  
  We sincerely apologize for any inconvenience this situation may have caused and are committed to making things right. We have contacted ********** directly to discuss and resolve the matter. We hope this resolution meets their satisfaction.
  
  Thank you for your assistance in this matter. If you require any additional information or documentation, please do not hesitate to contact me.
  
  
  Warm regards,
  
  Jessa **** ******
  Vital Nutritive Customer Care 

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22414909
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********** ****

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22414909
  
  The company promised me a refund within 14 business days. It has been 3 weeks now. I wrote to them last week and have not received a reply. 
  
  Sincerely,
  
  ********** ****

  Business Response

  Date: 11/16/2024

  Hello, 

  This order was delivered on October 15, 2024 as indicated on the attached tracking information 

  *********************************************************************************************************************************;

  The customer also agreed to keep the order a 50% refund which we processed to her account. 

  Business Response

  Date: 12/01/2024

  Hi Team,

  I would like to reiterate that we already have refunded the customer . We have attached a copy of the refund confirmation that was sent to her via email. We also have provided this information to her via email with the *** which she can provide to her bank so they can properly allocate the refunded amount to her account.
  

  We have reached out to the customer and have not received any response from her yet.

  Attached are copies of our policies and Terms of Service for your reference.

  Thank you for your assistance in this matter. If you require any additional information or documentation, please do not hesitate to contact me.
  
  
  Warm regards,
  
  Jessa **** ****** - Vital Nutritive Customer Care