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Business Profile

Vitamins and Supplements

Vital Nutritive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 29, 2024, I placed an order for vitamins from Vital Nutritive. 2 days later, the money cleared the account. At this time, I get a confirmation email stating that my order was received and right after I get another email stating that due to weather conditions, the order was being delayed without any more information provided. I am a reason person and I can wait if they were to give me an estimated time of shipping. After righting several times, I got an automated response saying that my order was going out the same day, this was 02-09-2024. I still haven't received anything. I have continuously written to the only email provided ************************************ telling them I am no longer interested in their product and that wish to get a full refund instead. It his now 02-16-2024 and I have not received any response.I am fed up dealing with a company that is obviously not a professional one and lacking the respect to their customer by providing information. They have the audacity of constantly emailing promotions to other products they offer as If I am ever going to fall for them or give them any more of my hard earned money.Order Number ***** for Total of $99.95

    Customer Answer

    Date: 02/17/2024

    Please find attached a summary of the order placed.

    Business Response

    Date: 03/21/2024

    To whom it may concern;

    Good day!

    I am writing this as a response to the complaint filed by our customer, *************************. We experienced a delay with our order fulfillment due to the product going out of stock. Please note that we already have processed her order and was able to ship it out on February 22, 2024. It was delivered on February 27, 2024 by **** Here's the order tracking link: ************************************************************************************************************************

    In addition, we have processed a full refund to the customer as a gesture of goodwill and as an apology for the delay in fulfillment experience by the customer.

    We therefore request the closure of this request if the customer feels that her concern has already been resolved.

    Have a great day!


    Warm regards,

    ***************************
    Vital Nutritive Customer Care 

    Customer Answer

    Date: 03/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please note that I have replied to the business regarding the order that I did receive. That is exactly what I wanted, to receive the product that I had paid for and since I did, I have asked them not to process a refund. I was never looking to get the product and a refund as well. Do please note that I have expressed my thanks to the business for the product and I have stated to them my wishes to not receive a refund. 

    Thank you BBB for taking my complaint seriously and reaching out to the business to get it resolved on my behalf.

    Thank you again for all your help!

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Jan 29, 2024. I received an email on Jan 31st stating "due to weather there was a delay in shipping my order"I have sent numerous emails to get status of my order and only receive an automated email back saying we will respond as soon as possible, usually 24 hr.I have tried the "live chat" on their website & no one responds, it is all automated.There is no phone number for contact on the website.I have received plenty of other orders from around the ************** were delayed due to weather.I either want my order delivered or my money refunded

    Customer Answer

    Date: 03/12/2024

    Hello, the company contacted me directly & the issue has been resolved.  Thank you for the help

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order weeks ago. No product sent. Sent numerous emails. No response. No phone number. No response to chats. Quick to charge my card for product. Many many others having the same response and saying the while business is a scam. Charged ***** dollars

    Customer Answer

    Date: 02/15/2024

    Copy of proof of order and payment

    Customer Answer

    Date: 02/20/2024

    Here is proof of payment

    Customer Answer

    Date: 02/20/2024

    Proof of payment

    Customer Answer

    Date: 02/26/2024

    This is the exact response I received to one of the 6 emailsvi sent. Never responded

    Business Response

    Date: 03/20/2024

    Dear BBB Officer,

    Good day!

    I am writing this as a response to the complaint filed. We experienced a delay with our order fulfillment due to the product going out of stock. Please note that we already have processed her order and shipped out to her, her order is delivered successfully. Please find attached evidence for your reference.

    We have shipped out all our affected customers despite of the big hiccup we faced, but we know it was shipped out late.

    Chargeback is opened by the Customer and it block us from the one to refund her because she has gotten her refund from her bank when Chargeback is opened.

    In addition, we have communicated to the customer to offer her full refund from us instead of the bank if she can reverse and close her Chargeback. On top of that if she can close her Chargeback, we will still send her 2 more free bottles (worth 2 month supply) so she will be getting 8 bottles for free. We have done our part as much we can to rectify this hiccup and give the best remedy to the customer.

    We therefore request the closure of this request as this has already been resolved.

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 bottles online of their Vital Hair Complex for $72.90.I have tried numerous times to inquire about the status of my order with no success. Can you help?

    Customer Answer

    Date: 02/29/2024

    Date Sent: 2/28/2024 3:26:50 PM

    I received the product today.

    Thank you for your help. I dont think I would have gotten it without your help.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/13/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to Vital Nutritive over 10 times with no response on where my order is.I placed an order of 4 bottles with them on January 13th ********************************************** any updates.My order number is 53162.This company has no phone number to reach anyone. Convenient. If you could please help me I would be very grateful. Thank you, ***************************

    Business Response

    Date: 02/19/2024

    Hi ******,
    Very sorry on all the delays in response and in order fulfilment!?This is first big hiccup we ever faced in our years of business.
    Well noted on your cancellation request and we have cancelled your order on 16th Feb and your amount paid will be refunded back to your payment bank account in ***** business days depending on your bank.?You should have received the order cancellation email notification now.
    Our sincere apologies on the delay. This is the first time it happened for us and we hope to serve and see you again.

    Customer Answer

    Date: 02/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from vital nutritives online in the amount of $134.96 on January 27, 2024. I received an email that day confirming my order. On January 29, I received an email that there was a problem with the weather and my product couldnt be shipped yet. As of today, February 8, I have not received any other emails from this company regarding my order. I have sent numerous emails to their customer service and nobody has responded. My order still hasnt shipped.

    Business Response

    Date: 03/21/2024

    To whom it may concern;

    Good day!

    I am writing this as a response to the complaint filed by our customer, ***************************. We experienced a delay with our order fulfillment due to the product going out of stock. Please note that we already have processed her order and was able to ship it out on February 21, 2024 and was delivered on February 26, 2024 by ****** Here's the order tracking link: ******************************************************************************************************************

    In addition, we have extended a 30% partial refund to the customer as a gesture of goodwill and as an apology for the delay in fulfillment experience by the customer.

    We therefore request the closure of this request if the customer feels that her concern has already been resolved.

    Have a great day!


    Warm regards,

    ***************************
    Vital Nutritive Customer Care 

  • Initial Complaint

    Date:02/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order with this company. They took my money and never sent the item. I emailed them over seven times and they never responded.

    Business Response

    Date: 03/09/2024

    To whom it may concern;

    Good day!

    I am writing this as a response to the complaint filed by our customer, *********************. We experienced a delay with our order fulfillment due to the product going out of stock. Please note that we have advised the customer about this. We were not able to process her order due to a complaint she filed with her bank. We cannot process a cancellation and a refund as well because of the same reason. When she filed the chargeback, the amount was already refunded to her by her bank so there's no way we can refund her the amount since it was already taken from us by her bank.

    We therefore request the closure of this request as this has already been handled through the claim she filed through her financial institution.

    Have a great day!


    Warm regards,

    ***************************
    Vital Nutritive *************

    Customer Answer

    Date: 03/12/2024

     
    Complaint: 21247121

    I am rejecting this response because:
    The company emailed me directly and no longer want the product. When you order something and its out of stock you notify the customer asap. You do not wait until you go to the better business bureau to get a response. Ive emailed the company over 7 times and they never responded and they were always out of the office!!  so I went to my bank and go a refund that way. So I want nothing to do with this business. I really should have read the reviews a little closer. 
    Sincerely,

    *********************

    Business Response

    Date: 03/20/2024

    Customer has opened Chargeback and their bank has refunded the money back and when Chargeback is open, it blocked us the Merchant from refunding them in the ecommerce system simply because if we are able to refund it will be a double refund to the customer.
    Once customer gotten their money from Chargeback by the bank, there is no way we can refund the customer in the system.
    As attached shown, we communicated to the customer offering to refund her and still send her the 6 bottles so she can get the 6 bottles for free if she can close the Chargeback.
    Only when the chargeback is closed, we can then refund you instead of the bank in the system.
    Customer decided not to want the product anymore and also Chargeback opened, we can only do our best in nurturing the customer feeling in our email response to her.
    There is no earning from this order since the chargeback dispute outcome is in the favor of the customer and customer gotten her money back.
    Please close this complaint because customer already gotten her money back and there is nothing more we can do for the customer which she wants.

    Customer Answer

    Date: 03/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    The reason I went to the bank is because they never responded. They tried to get in touch with my bank because they wanted the money back so they can send the item to me. They werent going to refund me at all. 
    Sincerely,

    *********************

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed & paid for order on 1/3/2024. No mention by company that order would be delayed or difficulty in fulfilling. I received partial shipment after 1/18/2024, after reaching out to them on website,at which time they responded saying they were having delays due to staffing issues & logistics, ************. I have contacted them several times since on their contact us site & no response. They basically ignore my requests. I want to be refunded for main portion of order which I have not received, immediately.

    Business Response

    Date: 03/01/2024

    Good day!

    I am writing this response to the complaint filed by **************************. We have already processed the customer's request for a refund on February 9, 2024. Please find attached files as evidence of the refund that was processed.

    In addition, a refund notification has been sent to the customer thus, the customer must be aware that we already have responded positively to her request.

    We therefore request the closure of this complaint as this has already been resolved.

    Have a great day!

    ***************************
    Vital Nutritive Customer Care

  • Initial Complaint

    Date:01/25/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bottles of Vital Hair Complex vitamins on January 3, ****. The funds, $99.95, were withdrawn from my account on Jan 4, ****. The order still is unfilled and not shipped. I have contacted the business on numerous occasions receiving a reply twice, after two weeks silence, from ***** and another from ****** stating the delays due to Christmas/New Year's offering me a 10% discount on future orders. I was asked to send my order number and email, which I did 3 times, so that they could expedite the process. As of today, Jan 25, ****, my order still sits unshipped and they have my $99.95.

    Customer Answer

    Date: 02/27/2024

    This case has been resolved. The company finally shipped the product to me and I have received them.

    Customer Answer

    Date: 02/27/2024

    This case has been resolved. The company finally shipped the product to me and I have received them.

Vital Nutritive is NOT a BBB Accredited Business.

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