Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 bottles of Vital Hair Complex for $149.95 plus shipping from Vital Nutritive for my 45 year old son on March 26,2024. After receiving them, we gave them to our son as a gift. He took a bottle to his doctor to ask if he can take them along with his other treatment. The doctor said "No". I have emailed the company 4 times through their web site over the last two weeks with not response. I have tried to call them but i cannot find a phone number. They have a 60 day money back guarantee. I am afraid that they are not going to honor this program. I would like return the product for a refund to my credit card for the $149.95 I paid.

  Business Response

  Date: 05/27/2024

  To whom it may concern;
  
  Good day!
  
  I am writing this as a response to the complaint filed by our customer, ***************************. We experienced a delay with our order fulfillment due to the product going out of stock and this has caused delay with our response time as well. We have replied to the customer's inquiry on April 26, 2024 and has provided a resolution by then. Please note that we already have processed his refund request the same date and even processed a full refund in spite of him being due only for a 50% refund as outlined in our refund policy.
  
  Please see attached evidence for your reference.
  
  We therefore request the closure of this request as this has already been resolved.
  
  Have a great day!
  
  
  Warm regards,
  
  ***************************
  Vital Nutritive Customer Care 
  
  

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2024, I purchased 4 bottles of their Hair complex pills through their website. (It was buy 3, get 1 free.) *Their website guarantees money back within 60 days if unsatisfied* After taking only one pill daily for about 10 days, I gained 4-5lbs, and broke out in pimples. When I googled this, I found that many women had this same complaint. I immediately stopped taking them, and e mailed the company asking for a refund for the 3 unopened bottles. No one replied. I have e mailed them at least 4 times since February 20th, even promising to contact the BBB if they do not reply, and to this day, April 15th, they have not replied to any of my messages. I sent e mails to their support address on March 18th, March 24th, and April 4th. In between those dates, I also messaged them through their website. This is unprofessional, irresponsible, and false advertising to guarantee money back within 60 days when they don't even reply to messages. I'm willing to send back the 3 unopened bottles, on their dime, and I want acknowledgment and my money back! I attached proof of purchase, and the dates I sent them e mails that were ignored. Thank you!

  Business Response

  Date: 05/28/2024

  To whom it may concern;
  
  Good day!
  
  I am writing this as a response to the complaint filed by our customer, ***********************************. We experienced a delay with our order fulfillment due to the product going out of stock thus the delayed response as we also have received high volume of inquiries. The customer has already filed a dispute directly to her bank and this has already been closed with the bank siding with her. With this, she already received a full refund for the amount she paid for the amount she paid for the order. The bank processed the refund on our behalf.
  
  Please find the attached evidence for your reference.

  
  We therefore request the closure of this request as this has already been resolved.
  
  Have a great day!
  
  
  Warm regards,
  
  ***************************
  Vital Nutritive Customer Care 

  Customer Answer

  Date: 05/28/2024

  Let the record show, that ONLY because I reached out to my bank to dispute the fee, did I receive the refund. This was after the BBB couldn't even get ahold of anyone at Vital Nurtitive. MY BANK gave me a refund ON THE ***** during my initial call to them, because they saw in their records that they have had many complaints about this company! Vital Nutritive NEVER replied to the BBB, or myself, until they saw that my bank reimbursed me! Pretty convenient. So the record needs to show that I, the customer, resolved this with my bank, and received NOTHING, not even a reply, from Vital Nutritive.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21576665
  
  
  Let the record show, that ONLY because I reached out to my bank to dispute the fee, did I receive the refund. This was after the BBB couldn't even get ahold of anyone at Vital Nurtitive. MY BANK gave me a refund ON THE ***** during my initial call to them, because they saw in their records that they have had many complaints about this company! Vital Nutritive NEVER replied to the BBB, or myself, until they saw that my bank reimbursed me! Pretty convenient. So the record needs to show that I, the customer, resolved this with my bank, and received NOTHING, not even a reply, from Vital Nutritive.I am rejecting this response because:
  

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ***** of vitamins and it never arrived. The company took the money from my credit card. I sent 5 to 6 emails asking for the product or a refund. I received one reply with the *** tracking. The *** tracking form read delivered to original sender ( I have the form in an email for proof) I am obviously not the original sender! Its a clear as can be, that the vitamins went back to the company. I shared this story with vital nutritive 5 to 6 times and they have not replied nor refunded my money. PLEASE PLEASE bring justice to their theft of my money.Respectfully *******

  Customer Answer

  Date: 05/11/2024

  The company contacted me directly and refunded my money 

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 12/20/23 Received vitamins and decided I did not want within the return policy. I was willing to send back and never heard form them so filed a claim with my bank. After that, they reached out and said they could issued refund but to have charge reversed. I did so on 3/19/24. Bank **** they are able to issue the refund anytime and they keep having excuses as to why they can't and waiting to hear from my bank. Bank confirmed there are no holds or stop on incoming refunds to my account. They are an awful company to deal with and I would like to collect my money. If they want the product back, they need to pre-pay postage. I do not want their product as my doctor said to not take this.

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 4 I placed an order with Vital Nutritive for four bottles of hair vitamins. However I only received two bottles. The package I received was completely open and 2 bottles were missing. I have sent Numerous emails to this company and also did a chat bot with them, nothing was resolved with the chat bot. They do not have a return phone number of any sort. Im not getting any return on emails and therefore Im sure Im just gonna have to lose my money. The total for my order was $122.95. I would like to have half of my money back or replacement of the missing 2 bottles. I have attached photos of the way I received my order and you can see in one of the photos how the bag was completely open.

  Business Response

  Date: 05/27/2024

  To whom it may concern;
  
  Good day!
  
  I am writing this as a response to the complaint filed by our customer, *********************. There has been an issue with her emails going to a different folder rather than our main inbox hence the late response. Despite this, we have reached out to the customer providing a resolution to her by sending her 2 free bottles of the supplement that she reported missing from her order. Please find attached evidence for your reference. We also have processed a FULL refund for her purchase and a refund notification has been sent to her via email.
  
  We therefore request the closure of this request as this has already been resolved.
  
  Have a great day!
  
  
  Warm regards,
  
  ***************************
  Vital Nutritive Customer Care 
  
  

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot contact company to cancel. Submitted 3 requests via their email without a response ( 1/19, 2/11, 3/1). I cannot find any phone number to contact them either. Meanwhile another order was charged to my credit card. I no longer wish to receive this product Vital Hair Complex or be charged $79.95 any longer.

  Business Response

  Date: 03/21/2024

  To whom it may concern;
  
  Good day!
  
  I am writing this as a response to the complaint filed by our customer, ***************************. We experienced a delay with our order fulfillment due to the product going out of stock and this has also caused a delay in our response time because of the influx of emails we received. Please note that we already have processed her request for a refund of her latest order and cancelled her subscription. Please find the attached evidences for your reference.
  
  We therefore request the closure of this request if the customer feels that her concern has already been resolved.
  
  Have a great day!
  
  
  Warm regards,
  
  ***************************
  Vital Nutritive Customer Care 
  
  

  Customer Answer

  Date: 03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vitamins for hair, skin and nails. Website says money back guarantee if not satisfied. Ive reached out to company multiple times asking for refund as we have not seen any improvement. They have not responded.

  Business Response

  Date: 03/19/2024

  We had our first hiccup in our year of operation thus we have responded to the customer communication late and have not react to the customer request previously due to that hiccup we faced.
  Now, we have communicated to the customer in email.
  Most importantly we have refunded the customer order based on our Refund policy which is stated clearly in many locations of our websites.
  The refund of $78.96 which is 50% based on the customer order have been processed on 19 March, this refunded amount will take 7-10 business days to reflect in customer payment bank account.
  Refund policy is shown during 3 Checkout stages during Contact information, Shipping, Payment.
  Plus Refund Policy has it's standalone page url to ensure not to be missed: **********************************************************************
  
  
  We have provided images attachment to verify all points stated above.

  Customer Answer

  Date: 03/25/2024

  I find it funny that the 50% refund policy has now "popped" up on the website. Nothing was explained when order was placed. The website says 60-day money back guarantee. False advertising.

  Now they want me to remove my complaint and they will give me full refund---a bully tactic. Their lack of response after multiple inquiries---I started reaching out in February, is appaling. 

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21380187
  
  I am rejecting this response because: I don't want my complaint to disappear. I want other consumers to know not to do business with this company. They do not stand behind their products, their refund policy misteroiusly updated, and more than anything they do not respond within a timely manner. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/15/2024 I purchased an order for their Vital Hair complex for $119.20 on my credit card. There was an update from company saying that they currently had no stock, but this was being rectified. I have reached out to the company several times To find out where my order is and wanted to cancel my order. No response was given or what the status of the order was. I let them know that I will no longer be at this address as of Feb 22, 2024. The last response I did get was from ***** on February 9, 2024 saying the the order was sent that day. I have not received anything. I requested to then have a refund. At the very least I would like to know if they have refunded my money.

  Business Response

  Date: 03/08/2024

  To whom it may concern;

  Good day!
  
  I am writing this as a response to the complaint filed by our customer, ***********************. We experienced a delay with our order fulfillment due to the product going out of stock. Please note that we already have processed her refund as requested and cancelled the order. Please find attached evidence for your reference.
  
  In addition, a refund notification has been sent to the customer as well so she is aware of the refund that was processed.
  
  We therefore request the closure of this request as this has already been resolved.
  
  Have a great day!
  
  
  Warm regards,

  ***************************
  Vital Nutritive Customer Care 

  
  

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: 12/14/2023 Order # ***** Company offered a 60 day money back guarentee. We requested a refund, by email, on 02/09/2024. The product not only was ineffective but we believe it made my hair loss worse.

  Customer Answer

  Date: 02/22/2024

  That is the same response I received from Vital Nutritive in the past and have heard nothing else from them on this matter. Thank you, ************

  Business Response

  Date: 03/09/2024

  To whom it may concern;
  
  Good day!
  
  I am writing this as a response to the complaint filed by our customer, *************************. Please note that we already have processed her refund as requested. Please find attached evidence for your reference.
  
  In addition, a refund notification has been sent to the customer as well so she is aware of the refund that was processed.
  
  We therefore request the closure of this request as this has already been resolved.
  
  Have a great day!
  
  
  Warm regards,
  
  ***************************
  Vital Nutritive Customer Care 
  
  

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was on 1/14/24. 6 bottles of Vital Hair Complex. For the past 4 weeks I have not received any information on my order. No tracking number and they will not respond to any of my emails.

  Business Response

  Date: 03/09/2024

  To whom it may concern;
  
  Good day!
  
  I am writing this as a response to the complaint filed by our customer, *************************. We experienced a delay with our order fulfillment due to the product going out of stock. Please note that we already have informed the customer about the delay and that we were shipping his order out on February 21, 2024. 
  
  In addition, notifications has been sent to the customer as well so he was made aware about the shipment and delivery of his order. Please find the evidences I attached to this email.
  
  The shipment tracking link: ******************************************************************************************************************
  
  We therefore request the closure of this request. The order was delivered to the customer so we cannot refund him for the amount.
  
  Have a great day!
  
  
  Warm regards,
  
  ***************************
  Vital Nutritive *************