Reviews
Customer Review Ratings
Average of 1,246 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRuthaleen M
Date: 03/28/2024
4 starsYes, I did confirm the order, but was not clear on the request for a check to be sent. I paid by Credit card. Will you clarify?Thank you,Review fromGrevell B
Date: 03/26/2024
1 starI applied for a birth certificate January 13, 2024. It is now March 26, 2024 and I haven't received any email addressing the issue.
Vital Records Online
Date: 04/03/2024
Hello, *******
Thank you for bringing this to our attention. We have thoroughly reviewed your application and identified the delay in processing.
Upon examination, it appears that there was an issue with the photo of your ID being both cropped and blurry, making it impossible to verify your identity. Unfortunately, this necessitated a delay in contacting you to request a resubmission of the photo.
Additionally, it's important to note that processing times for certificates can vary depending on the procedures of the health department in each state. In some cases, this process can take several weeks.
We sincerely apologize for any inconvenience this delay may have caused you. Please rest assured that we are working diligently to address the issue and expedite the processing of your birth certificate.
If you have any further questions or concerns, please don't hesitate to reach out to us directly.Review fromBill P
Date: 03/22/2024
5 starsI applied for a brith certificate on march 1 and received it on march 16th. Couldnt ask for anything better. Already applied for my passport. Thank you!Review fromBoni H
Date: 03/21/2024
1 starCharged me twice. I want a full refund. You can get birth certificates from a .GOV ***** For eons cheaper. Do not use this service. I've called 12 times with no response. I want my money back NOW. TOTAL SCAMVital Records Online
Date: 03/26/2024
Hello, Boni.
We sincerely apologize for the inconvenience you've experienced. It's unacceptable that you were charged twice for the same service, and we understand your frustration. We are currently investigating what led to this issue and why two identical orders were processed.
Please be assured that we have initiated a full refund for both duplicate orders. We value your feedback and are committed to ensuring that such errors are addressed promptly to prevent recurrence. If you have any further concerns or questions, please don't hesitate to reach out to us directly.Thank you so much!
Review fromKarima H
Date: 03/06/2024
5 starsI was glad to know I could apply for my son's birth certificate online. It was simple to do and now I just have to wait for it to come to my mailbox.Review fromSteven A
Date: 03/06/2024
5 starsHelpful great service needed help with birth certificate thank youReview fromRalph I
Date: 03/05/2024
5 starsThey followed up and checked updates of when I would receive my birth certificate. They were a great help.Review fromRegina H
Date: 03/01/2024
5 starsQuick easy efficent. They made it a great experience! Definitely affordable.Review fromJames R
Date: 02/29/2024
5 starsThey are a great help,they have been a fast and friendly service.They had my brothers birth certificate issued to us in a couple of weeks.Review fromStephen T
Date: 02/23/2024
1 starWhat a s*** company paid extra to get a death certificate. That was 2 months ago and I paid for express. Calling this company is so very aggregating. They have hung up with me. Have called and asked for a supervisor. They say they can't. They never updated my online request. All I get from them is that it's under review. Also most of the time you can't understand what they are say.Vital Records Online
Date: 02/28/2024
Hello, *******.
We sincerely apologize for the frustration and inconvenience you experienced with our services. Upon reviewing your case, we discovered that there was a discrepancy in the relationship information provided in your application, which required correction to meet the requirements mandated by the health department. We promptly reached out to inform you of this issue and advised you to update the information to 'son', along with providing any necessary supporting documents for validation.
We understand the urgency of your request and regret any delays caused by this unforeseen complication. In recognition of the inconvenience, we initiated a refund for the express shipping fee as a gesture of goodwill. However, despite our efforts, we regret to inform you that the issue could not be resolved within the expected timeframe.
Due to circumstances beyond our control, and the stringent requirements set forth by the health department, we were unable to expedite the processing of your request as initially anticipated. As a result, we have issued a full refund for your order a few days ago.
We apologize for any communication challenges you encountered while interacting with our team. We continuously strive to improve our services and ensure clearer communication with our valued customers.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.