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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 662 Customer Reviews

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    Review Details

    • Isaac R

      Date: 06/04/2023

      Do not do not use them I review a ton online I give 90% of the time I give nice reviews. I never give one starts unless it's terrible. This is terrible service ***** customer service is the worst. Don't put yourself into this will be one of the worst mistakes. You can do is affiliating yourself attractive with service with a phone do not go to them period!!!!!!!!Don't listen to me And see that i'm right!!!!!!!!!!!!

    • Brian S

      Date: 06/01/2023

      I have been a customer for 10 years. Absolutely the worst customer service that I have ever dealt with. Just recently sent back a galaxy a13 5g that was defective and after countless phone calls and months of waiting we received a galaxy a12 with half the storage capacity, it is reconditioned and it cannot be used in our area code. This is a $40 phone to replace our $160 phone and we can't even use it. I will never be a tracfone customer again !

    • Steven r

      Date: 06/01/2023

      Worst customer service ever. They don't listen to the customer. They're very unknowledgeable of their Product I wish I could give a zero instead of a one

    • jm n

      Date: 06/01/2023

      After 20 plus years with tracfone I am totally disgusted! They deactivated my older phone. Was told I need to buy a newer one which I did. After hours on the phone with MANY techs, ** told take your phone back to store and get a refund. I am losing over **** minutes and over 2 years of service because they no longer have service in our area?

    • Rufus C

      Date: 05/31/2023

      I canceled my service six months ago and they continue to bill me. They cannot seem to stop this. Apparently my only recourse is to change my credit card number. This is an unbelievable scam.

    • John E

      Date: 05/26/2023

      I purchased a cellphone and plan on line . Phone arrived in about 2 days when I called customer service to activate phone I had a nightmare just trying to activate the phone starting with not properly understanding my request and trying to make me pay again for a another plan , I ask to speak with someone in authority claimed that no one was available after a very frustrating encounter and experience, I decided that I would return the cellphone it was stated to me that wasn't a option but clearly stated when I received the phone I have 30 days to return and receive a full refund . I am sending the phone back and taking my business elsewhere.

    • Lin R

      Date: 05/24/2023

      I had used Tracfone and had minor problems that got resolved. When I ordered a new phone and it arrived and I tried activating it and that is when I started having problems right away. Every time I called tec support the person would come up with all kinds of problems and when they couldn't get the phone working they would just hang up when they couldn't fix the problem. The tecs didn't seem to know the phone system. I spent three days on and off trying to get the phone working. In the process they disabled the old phone I had that had been working just fine. The sales person had promised that my minuets would transfer. I had just wanted to update my phone and software. I will not be using Tracfone again. I spent over $200 plus the cost of a new charger. I tried several times to get an RMA# as their site said I needed to return the phone. I called numerous times and the person the phone gave me all kinds of excuses they couldn't give me one even after I gave them every # they asked for. I'm out time and money and will never do business or recommend them to anyone.

    • Taylor T

      Date: 05/24/2023

      I spoke to around 20 agents and everyone I spoke with today was rude and unprofessional.. They all hung up on me because they lied about my phone shipment. I will tell all my friends and family and social media what an aweful company you are and not to buy anything from your company ever.I am sure I am not the only one who is being treated like garbage ** Tracfone..

    • Glen H

      Date: 05/20/2023

      TRACFONE LIES!!!! Everything they do is geared to push you into buying a new phone at ridiculous prices. they say you can bring your own phone, but no phones are compatible with their service unless THEY SOLD IT TO YOU.

    • Alfonso M

      Date: 05/20/2023

      Don't by phone from them. They they do not honor warranties on refurbished equipment. I bought my phone 6 months ago and did not activate it until April of 2023. Worked for one week and failed to charge. I returned the phone mid April for a replacement. TO DATE I HAVE NOT RECEIVED MY REPLACEMENT! It is almost June more than 4 weeks have passed. I want a refund! ******* ******

    TracFone Wireless, Inc. is NOT a BBB Accredited Business.

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