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Business Profile

Payment Processing Services

Commas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 133 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with a company that uses Fan Basis now Commas to process payments. The contract I signed had a five day period to cancel without penalty. I couldnt verify the company and canceled within 24 hours they said they would issue my refund on June 11, 2026, 7-10 business to complete. July 1, 2026 I messaged to check the status of my refund and was told to wait it was processed and would appear on my Discover account soon. I then requested a refund directly with FanBasis explaining my situation, I got an automated response and told to wait. I wanted more weeks and no correspondence was had. Finally I disputed this the transaction of $3100.00 with Discover, who then was told by FanBasis it was a verified transaction. Mind you I still after five emails have not heard back from FanBasis now Commas. They had no issue providing documentation to dispute my dispute and put that invalid transaction back on my account. Ive worked with all three parties, there is no phone number for FanBasis and only automated emails. This transaction of $3100 is completely invalid and is tanking my credit score. I now believe FznBasis and the merchant are SCAMMERS. Call me or email me back, this is the most ridiculous thing Ive ever been apart of. Beyond disgusting and will be sure to complain from the MOUNTAIN TOPS.

    Business Response

    Date: 08/14/2026

    Hello REMOVED,
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your refund.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">We are committed to resolving this for you promptly, and our team is standing by to help.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">Thank you,
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.2466 REMOVED300.35);">FanBasis, REMOVED

    Customer Answer

    Date: 08/17/2026

     
    Complaint: 25154366

    I am rejecting this response because: I have attempted to work with your support for months and have only received automated responses saying no further action needed. I am unable to get a response from a human in support and there is no phone number to call. This has have a massive negative impact on my credit and life. I expect you to call me, you have my information. Somehow your support had no issue denying my dispute with Discover. I am thinking the name change, no support personnel and no customer service phone line that youre a scam business. Prove me wrong and have your people reach me to fix this issue. My information is attached to my name. 


    Sincerely,

    REMOVED

    Business Response

    Date: 08/21/2026

    Hello REMOVED,

    We understand your concerns.

    After reviewing the case, we can confirm that the $3,100.00 transaction has already been disputed through Discover. Once a transaction is placed into dispute, the bank and card network become the decision makers for the outcome of that dispute. At that point, we must follow the dispute process and provide any requested information through the bank/card network rather than making a separate determination outside of that process.

    Because Discover is now handling the dispute, the next decision and any further updates will come through Discover directly. We recommend continuing to work with Discover for the status and outcome of the dispute.

    Thank you, FanBasis, REMOVED

    Customer Answer

    Date: 08/21/2026

     
    Complaint: 25154366

    I am rejecting this response because: Discover says as of today this is all on FanBasis to handle as the dispute was closed. I still have yet to hear from support from this business and therefore believe this is a predatory company that must be reported against. You stole my funds, I will continue to reject your response until this is resolved on your side. I will need to seek legal assistance if this isnt resolved promptly as it is impacting my credit everyday. 

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:07/12/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fanbasis has taken $15,500 from me on a credit card promising I would make it back in first month. Or get me a zero interest credit card if needed. After signing up I learned there would be many classes once a week which wasnt mentioned before. I suspected a scam from the beginning but salesman was so persistent and wouldnt let me say no. I tried to tell him I was not computer savvy and this was over my head. I tried to dispute but the REMOVEDwont support me. This started April 2026 and now I have nothing but a big bill to pay. Im retired and cant afford this.

    Business Response

    Date: 07/30/2026

    Hello,

    Thank you for bringing this to our attention, and wer'e sorry for the inconvenience you experienced.

    For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your refund.

    We are committed to resolving this for you promptly, and our team is standing by to help.

    Thank you,
    FanBasis, REMOVED

  • Initial Complaint

    Date:07/08/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am sending this secondary request complaint for this company on behalf of my very sick disable husband. My husband has one social media platform and does not even know what content or or scaling online business. Thus I want to know WHY HE HAS BEEN CHARGED $67.00 FOR SOMETHING HE DOES NOT KNOW HOW TO USE OR NEVER ORDERED? This is what I found out on the internet: FanBasis is an all-in-one software platform that helps digital entrepreneurs, coaches, and creators sell and scale online businesses. It acts as an operating system by combining checkout funnels, automated product delivery, and customer analytics into a single dashboard It is truly said how companies, individuals and others take advantage of the elder, this man is 70 and never uses the internet without myself or his daugther that is REMOVED5762 and cancel anything subscription with your company. I will be checking his account more frequently to make sure this refund happens.

    Customer Answer

    Date: 07/09/2026

    Want the refund of $67.00 dollars that was taken out of my account without permission. 

    Business Response

    Date: 07/20/2026

    Hello,

    Thank you for bringing this to our attention, and we're sorry for the inconvenience you experienced.

    For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist.

    We are committed to resolving this for you promptly, and our team is standing by to help.

    Thank you,
    REMOVED

  • Initial Complaint

    Date:07/07/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent website charging for non existing leads. They took the phone of physician online and sold it as a seller lead for a house. The man had no connection to the property. The other lead was a listing agent, the house was already published REMOVEDthat charged me is fanbasis.com.The website selling is ispeedtolead.io.Both are scamemrs.

    Business Response

    Date: 07/17/2026

    Hi there,

    Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.

    For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your request.

    We are committed to resolving this for you promptly, and our team is standing by to help.

    Thank you,
    FanBasis Inc.

  • Initial Complaint

    Date:07/06/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received unauthorized charge on my credit card.

    Business Response

    Date: 07/20/2026

    Hello,
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">Please contact REMOVEDusing the email address associated with the checkout so our team can assist accordingly.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">Thank you,

  • Initial Complaint

    Date:06/28/2026

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was June 28th 2026 I paid REMOVED. Fanbasis charged my account illegally I am disputing because I never bought anything from this company They never reached out to me to fix it. I need my money back. Im from REMOVEDand I was illegally charged in REMOVED.

    Business Response

    Date: 07/07/2026

    Hello,

    We can look into this immediately. We were able to locate a transaction associated with MDM Investments.Please contact REMOVEDwith the email address so our team can confirm the source of the transaction and assist with the appropriate resolution.

    We understand charges can sometimes be hard to recognize, and well work with you promptly to clarify the transaction and help resolve any concerns.

    Thank you,
    FanBasis, REMOVED

  • Initial Complaint

    Date:06/22/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I purchased on April 3, 2026 ($7,800, descriptor REMOVED), the offer was sold with a clearly published 30-day, no-questions-asked refund guarantee: "If you're not happy for ANY reason you can get a 100% refund (with no questions asked) within the first 30 days." I requested my refund on April 27, 2026, day 24, comfortably within that window. FanBasis denied the refund and misrepresented its own policy, claiming I wasn't entitled because I was "not active enough," a condition that appears nowhere in the refund terms shown to me at signup. They cannot advertise a 30-day "no questions asked" refund to make the sale and then invent disqualifiers to avoid paying it. This is fraudulent. I filed a dispute with my credit card company and Fanbasis still tried to fight back saying I'm not due a refund and they have no refund policy.

    Business Response

    Date: 06/26/2026

    Hi REMOVED,

    Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.

    For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist.

    We are committed to resolving this for you promptly, and our team is standing by to help.

    Thank you,
    FanBasis, REMOVED

    Customer Answer

    Date: 06/29/2026

     
    Complaint: 24970116

    I am rejecting this response because:
    I already reached out to support asking for a refund while I was within my 30 day "no questions asked" refund window. They refused to issue a refund. 

    The company is actively holding the funds, and refusing to honor the refund policy. Very generic response, that did not go over any of the issues in the complaint. 

    Issue a refund or you will be named as party in the lawsuit I'm filing. 


    Sincerely,

    REMOVED

    Business Response

    Date: 07/01/2026

    Hi REMOVED,

    We understand your concern and want to clarify the current status.

    This matter has already been disputed through your bank/card issuer. Because the dispute is now in progress, your bank is actively reviewing the dispute request and is the party in control of the review process and final determination.

    At this stage, FanBasis must follow the banks dispute process and provide any requested information through that channel. Please continue working directly with your bank for updates on the dispute and any resolution related to the funds.

    If you have any questions, please feel free to email us at REMOVED

    Customer Answer

    Date: 07/02/2026

     
    Complaint: 24970116

    I am rejecting this response because:

    The account would have never been disputed if FanBasis didn't violate their refund policy. You can end the dispute today by telling the bank that you are no longer disputing the amount and you agree to release the funds and refund the client (me). I do not have the ability to do this, only your company does. 

    Sincerely,

    REMOVED

    Customer Answer

    Date: 07/02/2026

    The company is lying, they just need to tell the Bank they are no longer disputing the charge and to refund me. They are making excuses to not issue a refund. 

    The only reason the charge is in dispute is because FanBasis disputed the refund request and are fighting it, trying to keep the money. 

    I do no accept this response, it's blatant lies. This business is running a scam. 

  • Initial Complaint

    Date:06/20/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REMOVEDcharged $71.00 to my REMOVEDUnlimited Credit Card on May 22, 2026, and June 20, 2026, without my authorization, consent, or knowledge. I have no idea who REMOVEDis. I did not authorize these charges. What I have learned since being notified by my credit card company is. FANBASIS is on the BBB Scam Alert Tracker List. I am infuriated that they somehow obtained my credit card information and then submitted bogus charges. Under the State of Georgia Law ( 16-9-1 16-9-157) Article 3 - ILLEGAL USE OF FINANCIAL TRANSACTION CARDS ( 16-9-30 16-9-40) Section 16-9-33 - This is Financial transaction card fraud. So, I will also be filing disputes and reporting these incidents for both charges on Monday, June 22, 2026, to my credit card company. If REMOVEDdoes not issue a full refund immediately and stop wrongfully charging my credit card, I will turn over all the evidence I have to the REMOVED's office. I do have supporting documentation, and I tried to upload the document. However, I am getting an error message, even though the file is only REMOVEDMBs.

    Business Response

    Date: 06/24/2026

    Hi REMOVED,
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with processing your refund.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">We are committed to resolving this for you promptly, and our team is standing by to help.
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">Thank you,
    REMOVED); font-family: EmojiU263AFallback, IBMPlexSans, REMOVED, Inter, ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "REMOVEDColor Emoji"; background-color: oklch(0.1987 REMOVED297.1);">FanBasis, REMOVED

    Customer Answer

    Date: 06/25/2026

     
    Complaint: 24966246

    I am rejecting this response because:

    I do not trust reaching to anyone at your company!  REMOVEDsubmitted two charges to my credit card without my authorization, and without delivering any services or products. 

    I have reported this incident to my Credit Card company.  A Fraud investigation into these Bad Business Practices is underway. I will be provided a copy of the final report.  I am looking forward to receiving the Investigative Findings Report.  I might consider turning it over to the Mr. REMOVED, our State REMOVEDfor a Criminal Investigation.

    Moving forward, please "cease and desist" attempting to submit any charges to my Credit Card.  Any, and all future charges attempted will be flagged as Fraudulent and investigated as such.


    Respectfully, 
    C REMOVED

    Business Response

    Date: 06/30/2026

    We made attempts to reach the customer directly to better understand the charges in question and work toward a resolution. At this point, we would prefer not to maintain direct communication with the customer, and we respectfully ask that the BBB help mediate toward a solution.

    We remain willing and able to help. To investigate the charges properly, we need a few basic details that allow us to locate the transactions on our end. If the customer can provide the following, we will gladly look into it:
    Her full name
    The last 4 digits of the card that was charged
    The date(s) of the charge(s)
    The amount(s) of the charge(s)

    Once we have these details, we can investigate and follow up with what we find. Alternatively, she is welcome to email our support team directly at REMOVEDand we will assist her from there.

    Business Response

    Date: 07/01/2026

    We made attempts to reach the customer directly to better understand the charges in question and work toward a resolution. At this point, we would prefer not to maintain direct communication with the customer, and we respectfully ask that the BBB help mediate toward a solution.

    We remain willing and able to help. To investigate the charges properly, we need a few basic details that allow us to locate the transactions on our end. If the customer can provide the following, we will gladly look into it:
    Her full name
    The last 4 digits of the card that was charged
    The date(s) of the charge(s)
    The amount(s) of the charge(s)

    Once we have these details, we can investigate and follow up with what we find. Alternatively, she is welcome to email our support team directly at REMOVEDand we will assist her from there.

  • Initial Complaint

    Date:06/20/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did signed up with TikMetrics thru Fanbasis on September 2025. On October 15, 2025. I explained there was issue with their site and it was not useful to me. I requested a refund. Their response was what issues? But did not cancel/refund me. I emailed again on April 23, 2026 to ask for status of my refund. I did not get a reply at all. I want my account canceled and all 9 months from October 2025-June 2026 refunded to me. They can keep the initial $29.40.$29.40 X 9 months = $264.60 Hopefully in asking for help this way they will pay attention and respond to me. REMOVED. I tried attaching a screenshot of our correspondence, but Its saying an error. My file is. REMOVEDwhich is acceptable, so not sure why that is happening.

    Business Response

    Date: 06/26/2026

    Hi REMOVED,

    Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.

    For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist.

    We are committed to resolving this for you promptly, and our team is standing by to help.

    Thank you,
    FanBasis, REMOVED

    Customer Answer

    Date: 06/29/2026

    I emailed Fanbasis as requested. Id like to keep this open until my issue is fully resolved.

  • Initial Complaint

    Date:06/15/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked into this program really too good to be true, but I figured I'll try it. I sent $17, For program to help sale merchandise online which I never got and try to get a hold of them and could not get a hold of them. Had no way of contacting them. Before the weekend was over. That was on a Thursday. My check comes in on Friday before Friday night. They had taken $197 out twice then.$247, if I hadn't checked my account Friday, and cancelled the card, they would have taking out more money, because they tried to take out $65 more on following Monday. After all that, they left me in a negative took me forever to get back on my feet. The debit card company that they took it out of my husband's card refunded us the money in about 3 weeks. I thought that was done and over with everything was fine. In the middle part of April. The debit card company put me back in the negative in April so May's check was a negative $658. In my husband's checking account. The REMOVEDcard company took back the money that gave us for that loss and told us that we had to contact the company. Had no way of finding out where this company was affiliated at ,no email , no address. No phone number had no way of getting a hold of this company. So 2 months in a row. We are trying to get back on our feet . There's no way of getting a hold of this merchant. Beware of this company, THIS COMPANY IS A SCAM!!!!what I understand they have other affiliates under different names. All I wanted was my money back. Back I can't even get that and I'm still trying to get back on my feet because of that. Never got to use use the program. Never got the program that there supposedly had sent. I just wanted my money back but I can't even get that. It sounds too good. It's not good

    Business Response

    Date: 06/24/2026

    Hi REMOVED,

    Thank you for bringing this to our attention, and Im sorry for the inconvenience you experienced.

    For all refund and account-related requests, please reach out directly to our dedicated support team at REMOVEDThey will be able to quickly review your account and assist with your request.

    We are committed to resolving this for you promptly, and our team is standing by to help.

    Thank you,
    FanBasis, REMOVED

    Customer Answer

    Date: 06/30/2026

     
    Complaint: 24944477

    I am rejecting this response because: I never received the merchandise for one and it was only supposed to be $17 then they took the two payments of $197 out and a $247 which I didn't know nothing about and $67. All I want is my refund because it cost me a lot of trouble with my account feeding the negative, and there was nothing said or noted on this that they were going to take that much money out. I didn't know anything about the other charges so that was fraudulen, to take that out and I never got it so I want my refund please

    Sincerely,

    REMOVED

    Business Response

    Date: 07/08/2026

    Hi REMOVED,

    We're sorry to hear that you're still experiencing issues and that you did not receive the merchandise or services you expected.

    We understand you are disputing the $17 initial charge, the two $197 charges, the $247 charge, and the attempted/charged $67 amount. To help us review this properly and work toward a resolution, please email our support team directly at REMOVEDwith any available details.

    Once our team receives that information, we can investigate the account and transaction history and provide next steps regarding your request.

    Customer Answer

    Date: 07/14/2026

    Enclosed is attachedment that I sent to REMOVEDalong with a email stating to Fanbasis, what was done and what I am requesting from them.

    Sincerely

    REMOVED

    Customer Answer

    Date: 07/15/2026

     
    Complaint: 24944477

    I am rejecting this response because:


    Enclosed is attachedment that I sent to REMOVEDalong with a email stating to Fanbasis, what was done and what I am requesting from them.



    Sincerely,

    REMOVED

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