Business Profile

Online Retailer

Krazy Klean Labs, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Krazy Klean Labs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/3/25 I placed an order for 3 of the advertised toilet bowl cleaners (order ******). I received a shipping notice the same afternoon. After a couple of days, I checked the tracking number and it still said that the product had not been given to the shipper ****** Contacted customer service about the issue (6/6). They responded same day saying the carrier hadn't scanned the order and they would contact the carrier. In the mean time I contacted the carrier and was told the shipper had to talk to them and they had no record of either the order or a contact from the shipper. On 6/9 I contacted Krazy Klean again cancelling my order and requesting a refund since they had not shipped the product. I was getting nervous that I would never get my order. No response. The following evening (6/10) I got a notice that the order had been dropped off at the carrier that afternoon. I emailed customer service again stating that I had cancelled the order, I didn't want it because of their lack of follow up and to please honor my request. 2 days later 6/12 someone finally responded saying they were doing all they could to ship the product. I responded again stating I didn't want it, and please send instructions regarding how to return the order. It's now 6 days later and I still have no response. ***, I have not opened the package and I don't intend to. I have the email chain.
Customer Answer
Date: 06/21/2025
I just wanted to let you know that I got a response from Krazy Klean. They have refunded my $99.00. It was posted to my bank account yesterday (6/20). They did not want me to send the product back.
Thank you for your help!
Initial Complaint
Date:06/17/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Krazy Klean Labs, LLC *************************** Subject: Formal Complaint Regarding Incomplete Order Missing Third Krazy Klean Unit Dear Krazy Klean Support,I am writing to formally file a complaint regarding my recent purchase from your company, Krazy Klean Labs, LLC. The advertisement I responded to on ******** clearly promoted a Buy 2 Get 1 Free offer. Based on this promotion, I reasonably expected to receive three (3) Krazy Klean units in total. However, I only received two (2).Despite multiple email exchanges with your customer support team, I have not received an adequate resolution. Your teams interpretation of the offer suggests that the pricing alone reflects the value of a third unit being free, but that does not address the clear implication of the adthat three physical units would be delivered. I also provided a screenshot of the original ad, which supports my *********** this point, I am formally requesting that the third Krazy Klean unit, as promised in the promotional offer, be shipped to me without delay.If this issue is not resolved promptly, I will have no choice but to escalate the matter by filing a complaint with the Better Business Bureau (BBB), as well as disputing the transaction with my credit card provider under the grounds of merchandise not received as advertised.Please respond within 5 business days to confirm resolution and shipping details.Sincerely,**** C. *****
Business Response
Date: 07/28/2025
Hello,
Our CS team shipped out a free unit to the customer on June 25th and was advised on that day of the outgoing shipment.
I've attached the original order, the email from CS stating she will ship out a free unit, the second order with the free unit on it, and the current status of the two orders that were both delivered to the customer.
Please let me know if there is anything else needed in order to resolve this case.
Best,
******* **********
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:06/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 3 Krazy Klean units for $99 on OR#******. They advertised that you would never need to clean your toilet again with a 30-day money back guarantee. This was not the case and I requested to return the items for a refund on 6/6. Received an email asking why, I responded and they sent me a troubleshooting email. I responded again requesting a refund to which they responded with another troubleshooting email. Since then Ive replied 4 times all with no response.
Business Response
Date: 07/28/2025
Hello,
This customer was refunded on June 18th. I have enclosed the order details page which reflects the original order plus the refund details. I have also enclosed the refund notification email that was sent to the customer on June 18th.
Please let me know if anything else is needed to resolve this case.
******* **********
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********
Initial Complaint
Date:05/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order on May 9th for three crazy clean toilet cleaners for a total of $89.10. these items have not actually worked for me and have not made cleaning my toilet any easier. I have asked for a refund as their website states they have a no fuss 30-day money back guarantee and I emailed their appropriate support team but instead of issuing me a *** to return them for a refund they just kept suggesting I clean my toilet different ways and try different things. I was very clear with them that it was a refund I'm looking for but they ended up stop replying to my emails and instead just sent me a survey to rate how well they helped me. I want a refund on these items as they do not work
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased their product, a toilet cleaner. This is all they sell. Their advertising copiously says it works no matter what. I purchased two, and within 2 weeks the toilet water line reappeared. They have a satisfaction guarantee and when I attempted to reach the company, they refused to return my money. They would only give excuses and then stopped answering. They also doctor their reviews on their website as my poor (yet accurate) review was never processed.
Business Response
Date: 06/20/2025
Hello,
Please find attached the complete Order Details and History, showing the products ordered, shipping details, and refund details as well as the date and time of each action on the order. The refund was provided on May 15. The customer was also notified on the same day that a refund was issued. These details can be seen in the Timeline under the May 15 date.
Please let me know if anything further is needed.
******* **********
Customer Answer
Date: 06/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company makes claims that you won't have to clean your toilet again, if you buy this product. Their website says they have a 90-day risk-free trial with a money-back guarantee and a 10 year guarantee. I made a purchase thinking I have nothing to lose. I received the product, put it in several brand new toilets (in a new construction home I had just moved into), because I wanted the toilets to stay looking new for the 10 years. Right away I could tell this product wasn't working, but I still gave it a little time. It still wasn't working so I email asking to do a return for a refund. The response I received was "why?". I responded with my explanation. Then, I received a blanket troubleshooting email asking about pre-existing stains etc. I had already expressed that these were brand new toilets, but I replied explaining that again, plus I sent a before and after photo of me cleaning the toilet, showing the stains didn't go away even with normal cleaning (because they said their product only works on hard water stains). Then they replied with another blanket email asking if it was mineral stains that would wipe away with a tissue. (Well, apparently they won't if I just showed me cleaning the toilet), but I played along and took a video of me wiping the stains with a tissue, and it not budging. At this point they have simply stopped replying after receiving my photo and video evidence, which makes it clear to me that they do not plan to refund me, and never did. I guess they thought taking me through all these steps would deter me, but nope, they need to stand by their claims and guarantees! I WANT MY MONEY BACK! (By the way, since the back and forth has taken so long, I no longer have the card used when I purchased, so a refund would have to be supplied to a different account.)
Business Response
Date: 04/18/2025
Hello,
I have just received this complaint and am motivated to respond as soon as possible. However, there is no order number or full name associated and I am not able to look up the order history on this. Can you please have the customer reach out to *********************************** OR send me their order #, email, and full name on the order? Thank you very much.

Also, if there is any way we can receive BBB complains via email? We experience many delays in our snail mail and are not receiving these until the deadline to respond has expired already. Can we work together on fixing this?
******* **********
************
*******************************************************************
Business Response
Date: 04/18/2025
Hi, I have an update- I figured out who the customer is and have sent her an email asking for her ****** address so we can issue a refund. I have attached a copy of the email here.
Thanks,
******* **********
Customer Answer
Date: 04/30/2025

Complaint: 23077773

I am rejecting this response because: I agree that I received an email, however, I have not received a refund yet. I will update when I receive a refund.

Sincerely,

****** K
Business Response
Date: 05/21/2025
Sharing the evidence of ****** refund as well as the email correspondences with ******. Please see attached for the full thread of correspondence between myself and the customer. The last correspondence was on 5/14 when I emailed ****** to ask her to confirm that she received the refund. She has still not answered as of today May 21.
Business Response
Date: 05/21/2025
I have added a second ****** proof of payment that includes the date and time of payment- May 6.
Thank you!!
Customer Answer
Date: 05/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** K
Initial Complaint
Date:02/27/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company advertised a buy two get one free. I purchased three and when the product arrived, it only contained the three products I purchased. I reached out to the company and they are stating that if you purchased three at the individual product rate that it is the equivalent of getting one free. The website shows the individual product price and there is a volume discount with the more you purchase, however it also clearly shows the individual unit costs with that volume discount. A screenshot of the advertisement advertising the buy two get one free, and a screenshot of the order page showing the individual product price are available upon request.
Business Response
Date: 03/13/2025
Hello,
**** ***** reached out to our company on 2/26 about the confusion surrounding the ad. Our customer service team explained the promotion (see attached 3 pages of communication). The ad was promoting our bulk pricing promotion which is the equivalent of receiving a free unit due to the steeper discount upon buying a larger pack size. **** never asked for anything further in regards to that promotion, the last messages he sent were asking for clarification around the warranty so our team thought that the misunderstanding about the promo had been cleared up satisfactorily. We are happy to work with him until he is satisfied, please have him reach back out and our team is happy to help him further.
Business Response
Date: 03/14/2025
Please see updates attached:
-New communication with the customer from 3/13-3/14
-Refund confirmation from 3/14
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:02/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered toilet scrubbing devices online by a company called Krazy Klean. Claims to work with and be safe with septic systems. After about a month in my parents toilets, it was not working and I went in to check them and found they were from ***** and do not look like what I thought I purchased. This worries me that we put something dangerous inside our septic and plumbing lines. I also do not know how to dispose of them as I dont know if they are hazardous. I plan to call disposal company for hazardous disposal to be safe but would like the company to provide guidance and support if possible.
Business Response
Date: 03/13/2025
Hello,
Upon reviewing this BBB complaint, I checked our communications and the customer had never reached out to us directly to resolve the matter. I issued a refund and then reached out directly to the customer to answer her questions about proper disposal.
I've attached the customer profile in Gorgious, showing no tickets ever created- this means the customer never contacted our company (Gorgious aggregates all inbound emails, social media messages, website contact forms, etc).
I've also attached the order confirmation page reflecting her original purchase plus the refund issued today 3/13. Last, I attached my email to the customer from today as well 3/13. Please let me know if anything else is needed.
Initial Complaint
Date:10/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 Krazy Klean Pros for *****. It was seen advertised on Instagram. They describe the product with a 10 year warranty. I used the product (as well as my 2 daughters used the product), none of which worked as advertised. I contacted KK for a return and refund. They have not contacted me regarding the process of return. I have used 3 forms of messaging via communication. The advertising is false, the refund with dissatisfaction is false. I believe this is a scam.
Business Response
Date: 11/19/2024
Dear BBB,
We have received your complaint and taken care of the refund for ***** ******. I am attaching the ******* Order page showing the refund was submitted, and the email thread with the customer which contains an email I sent today advising her of the refund. Thanks for the opportunity to resolve this issue and please let me know if anything else is needed for this case.
Best,
******* **********
Customer Answer
Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:10/14/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Purchased 3x Krazy Klean Pro products on 9/17/2024 - Order delivered and installed 9/25/2024 - Engaged support on 10/3/2024 requesting a refund for all three products, as all three were completely ineffective and did not perform as advertised AT ALL - Failed to receive refund for product and provided a factual review on the companies website, *****************************************************, explaining the products ineffectiveness from my personal experience on 10/12/2024 - Observed my review was removed from their site 10/13/2024. I engaged Krazy Klean support via email asking for a substantive response explaining why my refund was not issued, and why my review was removed from the site. - Received no response - Further research identified Krazy Klean has an overwhelming negative customer consensus (reference Trust Pilot 1.6/5); however, they are intentionally removing factual reviews from their website in order to deceive customers. ********************************************* seemingly manipulates reviews to falsely portray a more favorable image, which is clearly a form of deceptive advertising and unfair trade practice. Please investigate and take appropriate actions.
Customer Answer
Date: 10/14/2024
After raising this complaint, Krazy Klean engaged me via email today. After reiterating again that I would like a refund, they stated they would process it; however, I have not yet received any monetary refund.
Business Response
Date: 11/05/2024
Hello! Thank you for bringing this matter to our attention. I have attached the order details page from ******* for this order, Order #******. As you can see in the "Timeline" Section of the Order Details, a member of our team corresponded with the customer on Oct 14, offering a resolution to the complaint and when that was rejected she initiated the refund. The refund was completed two days later on October 16. An email was sent at the time of refund to ******* to advise that the issue was refunded.
Please let us know if any other information is needed for this case.
Customer Answer
Date: 11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

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Krazy Klean Labs, LLC is NOT a BBB Accredited Business.