Complaints

This profile includes complaints for Krazy Klean Labs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Krazy Klean Labs, LLC

  12415 NE 13th Ave Miami, FL 33161-5962

• 

  Krazy Klean Labs, LLC

  12875 NE 14th Ave North Miami, FL 33161

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam!! I used it in a brand new construction house with everything new! They refuse to believe that this item did not work so support sent me a booster. That did not work either and that's also when they stopped responding to the support emails. They refuse to refund for product that does not work and this is definitely a scam. I also have a picture but I'm not sure exactly how I can post it

  Customer Answer

  Date: 09/18/2025

  The company responded and refunded.

  Business Response

  Date: 09/18/2025

  Hello, I wanted to provide details in response to this complaint. Our customer service team worked directly with ****** on troubleshooting, and sent her a booster on Aug 20 free of charge, then her original order was already refunded. See attached for the order confirmation page reflecting the refund. 

• Initial Complaint

  Date:08/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on 8/5/25 of 3 units then mistakenly purchased 4 more units, no big deal at all price of $219.16 when order was delivered only the 3 units arrived. I have emailed my complaint to the email address provided but no response.i would like my 4 units or a refund for them.

  Business Response

  Date: 08/20/2025

  Hi *******, 
  Thanks so much for reaching out. I saw that someone from **************** created an order last night for 4 Krazy Klean pros. I am attaching the order confirmation, the customer service email that was sent to you, and a photo of the two orders with dates (the original order and the new one from last night). Please let me know if there is anything else you need. 
  All the best,
  *******

  Business Response

  Date: 08/20/2025

  I've also attached the customer service email to the customer explaining that they shipped her the missing product! 

  Thank you

  *******

  Business Response

  Date: 08/20/2025

  I've also attached the customer service email to the customer explaining that they shipped her the missing product! 

  Thank you

  *******

  Business Response

  Date: 08/20/2025

  I've also attached the customer service email to the customer explaining that they shipped her the missing product! 

  Thank you

  *******

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not work! No change in the cleanliness of our toilets accept they have gotten dirtier.... not using a cleansing agent... the toilet bowls have grown dirty and have bacteria growing... We would like a refund for the amount we paid... $69.00 Thank you...

  Business Response

  Date: 08/11/2025

  Hello ****, 

  We have received and reviewed your BBB complaint. We are disappointed to hear you are not satisfied- and we would like to make this right. I checked our records and we don't have any open tickets or requests received regarding your order. Typically when a customer writes in about not having success with the product, our team offers troubleshooting to help educate our customers about the product and improve satisfaction and success. However, if you do not want any troubleshooting, please just email your request to ********************************** and state that along with your refund request. Once we receive the request we can process the refund.

  Thank you, and please let me know if any additional questions arise. 

  Business Response

  Date: 08/20/2025

  Hi ****, 

  I hope this message finds you well. I am following up as we have not yet heard back from you. We would love to get your concern resolved as soon as possible! 

  Best, 

  *******

  Business Response

  Date: 08/20/2025

  Hi ****, 

  I hope this message finds you well. I am following up as we have not yet heard back from you. We would love to get your concern resolved as soon as possible! 

  Best, 

  *******

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Krazy Klean toilet bowl cleaners. They provide a plastic container and two tablets, placed inside the container and lowered into the tank to provide cleaning of the water and a softening agent. Their claim is it will last ten years. I followed the instructions and placed the container, with the tab inserted, into the tank. The first few flushes were fine. A blue color was in the water and I assumed it was working. Then the plastic container migrated to the flush drain and clogged it up, so that the flapper would not close and refill the tank. It is a design error, making this item completely useless. Also the tablets only lasted a few days, whether you flush many times or just a few. The claim that it will last ten years is erroneous without continual replacement of the tablets, almost on a daily basis. I took the item out and threw it away as it was totally useless due to it's flawed design.

  Business Response

  Date: 08/07/2025

  Hello ******, 

  Thank you for your message. I believe you bought a fake product from a random ****** seller for the following reasons:

  -Our company does not sell on ******

  -We do not authorize anyone to sell on ******, either.

  -The name is misspelled

  - Our product does not turn the toilet water blue or have dissolving tablets inside of the case.

  Thank you for bringing our attention to this matter, we will take the necessary steps to get that seller removed from ******. In the meantime, please reach out directly to Amazon and/or to the Amazon seller for the refund.   

   

  Thank you,

  *******

   

  Customer Answer

  Date: 08/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement for Krazy Klean offering a 90-day risk-free guarantee and a buy 2 get 3 free promotion, so I placed an order (Order #******) on March 1, 2025. After trying the product for a reasonable amount of time, I found that it did not work as advertised. On June 12, 2025, I submitted a request to return the items and get a refund, in line with the companys risk-free guarantee.I received an email from their support team that said: We are sorry you want to return your item. Happy to help! I responded, explaining the product didnt work and expected return instructions. Instead, they replied with troubleshooting questions and asked for pictures of my toilet. They never provided return instructions.After that, I received an automated email asking me to rate how well their team helped me though they still had not processed my return or provided the necessary information.I followed up again on July 24, clearly requesting return instructions. As of today, I have not received any response.

  Business Response

  Date: 07/28/2025

  Hello, 

  Upon receiving this complaint, I just went back to the customer's order to issue a full refund. However, I am not able to issue a refund through ******* because a chargeback has been opened by the customer and isn't yet resolved.I emailed the customer with two options for issuing a refund and am waiting to hear back. I have provided the order confirmation page, which shows the Chargeback details. I have also provided the email to the customer where I outline a couple of choices she can pick to receive the refund. 

  Thank you,

  ******* **********

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Krazy Clean is supposed to have a 10 year warranty and money back guarantee. When I went to return it for a refund, they said they don't have me on file. My query to the website got me an email response from The Krazy Klean Support email address that looks scammy so I hesitate to give them any more personal information. What kind of business email is ********************************************************* *********On 6/14/2025, they charged my credit card for $99. Below is the banking info.6/14/2025Collapse transaction for Transaction date: 06/14/2025SP ************************************************ ************************************************* Transaction date:06/13/2025 Card type:Visa Transaction type:Purchases Merchant description:SPECIALITY CLEANING, POLISHING & SANITATION Merchant information:***********************************************, ** Reference number:8804 ***************** Home Maintenance Select to Edit the transaction category Online Purchase:Y View more information Dispute this transaction Type Purchases $99.00 **************************This is the conversation with the company and my initial query.On Mon, Jul 14, 2025, at 08:46 AM, A[removed] wrote:Ive only tried one of the three devices so far, and it is not cleaning the toilet. It keeps leaving **** residue at the bottom. Id like to return all three for a refund.**************************Krazy Klean Support From:*************************************************** To:A[Removed]Mon, Jul 14 at 8:54 AM Hi *****,We can't seem to find any orders that correspond to this email address. Would you mind sending us your order number or confirming your shipping address?Have a great day!Thank you,***** Customer Support

  Business Response

  Date: 07/28/2025

  Hello, 

  Upon receiving the BBB complaint, I went back into our system and saw that the customer had not yet been refunded. I have gone ahead and refunded the full amount. I am attaching the order page which details the Refund information and amount, as well as my email to the customer advising of the refund. 

  Thank you, 

  ******* **********

  Business Response

  Date: 07/29/2025

  Hello, 

  The customer received the Refund and advised she forgot to close the BBB complaint due to a death in the family. I have attached the email where she explains this above.

  Thank you, 

  *******

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can only add my complaint to all those prior. The product Krazy Klean is a total scam as reported numerous times with a ****** search of this product. Our experience is the same as all others. We purchased 4 of the items for $124. They are worthless. They do nothing. I think the only "product" that is in the nice plastic container to put in your toilet tank is beach sand to keep it from floating. We saw their "Too good to be true" ad on our iPhones and iPads. They are STILL advertising! They are STILL scamming people.

  Business Response

  Date: 07/28/2025

  Hello, 
  
  Upon receiving this complaint, I inquired into the provided details and found the following:
  
  -There are no orders in our system from a *** ******. The email address ****************** has one order in our system, order #****** for $124 that was placed by a ***** ****. 
  -I reviewed all the communication from ***** **** to our team and there was no refund request. However, the order page shows a chargeback was issued and was ruled today in ******* favor.
  -With the chargeback being resolved today, ***** will receive the refund via ****** wallet (the form of payment used on the original order). 
  

  I emailed *** at ****************** to explain that the refund is being issued via the chargeback, and to explain that there was never a refund requested prior to the chargeback. 

  I am attaching the following in support of this case:

   -order confirmation page, with contact details, and chargeback timeline and details

  -All inbound communication from email address ****************** (1 ticket) which was closed due to no refund request being made

  -My email to the customer outlining all of this information, explaining the confusion and refund information, and thanking them for trying our company.  

  I believe this is now resolved, but if not please let me know what else can be done to resolve. 

  Best, 

  ******* **********
  
  

  Business Response

  Date: 07/29/2025

  Hello, the customer replied to confirm that ***** **** and *** ****** are together the customer referenced in the order # and ******************** complaint. They also said that they received the refund from ******, though ****** did it incorrectly and they are working that out with them at this time. I've attached that communication above.

  Thank you, 

  *******

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from Krazy Klean when their website advertised a 90 day risk-free trial. That was a key reason I felt comfortable trying the product. Since then, theyve quietly removed that language from their website, but I have screenshots dated around the time of my purchase that clearly show the original guarantee.Unfortunately, the product didnt work AT ALL, and when I reached out to return it, they made the process extremely difficult. Instead of honoring the **************************************** asking irrelevant questions, and stalling the return. Their customer service has been evasive and unhelpful.Their ads also felt misleading, showing results the product didnt deliver. Overall, I feel deceived and frustrated and I would like a full refund.

  Business Response

  Date: 07/28/2025

  Hello, 

  The customer issued a chargeback on Friday July 4th. Our CS team reached out on Monday July 7th to offer a refund if the customer would cancel the chargeback (the system will not allow us to refund if a chargeback is open). The customer did not want to. Chargeback was resolved in the customer's favor on July 25. 

  I have attached the Order Detail Page outlining the timeline and details above. Please let me know if anything else is needed. 

  Best,

  ******* **********

  Business Response

  Date: 07/29/2025

  Hello there, 

  I have additional information regarding this complaint. I have attached the letter from **** to the customer advising her that Amex is siding with Krazy Klean for the chargeback. This was sent to me by the customer. Thus we went ahead and refunded Jasmine via ****** last night. Jasmine confirmed receipt of the refund via email, which I have also attached. 

  Thank you, 

  ******* **********

  Business Response

  Date: 08/01/2025

  Please disregard the additional information sent. It was uploaded to the wrong account. For this complaint, the chargeback was won by the customer and thus the customer has received their money back. Please let me know if any additional information is needed at this time.

  Thank you,

  *******

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23558184
  
  I am rejecting this response because:

  Krazy Kleans reply leaves out the most important parts of what happened. I bought their product because they advertise a 90 day risk-free trial. When it didnt work for me, I tried to get a refund well within that window. They ignored my emails, so I finally had to open a ****** dispute just to get a response. Once the dispute was open, they emailed me saying theyd offer a refund,  but ONLY if I closed the ****** case first. Anyone whos used ****** knows once you close a dispute, you cant reopen it, so if they didnt actually send the refund, Id be out of luck. Given how unresponsive theyd been, I wasnt going to take that risk. If they truly wanted to refund me, they could have simply agreed to the refund within ****** and the case would have closed in my favor right away. Instead, they fought against me in the dispute process. Thats why I believe they were trying to trick me into closing the case so Id have no protection. In the end, ****** reviewed everything and ruled in my favor, thats the only reason I got my money back. Krazy Klean did not honor their 90 day risk-free guarantee voluntarily, and their BBB response is an attempt to rewrite the facts. My complaint still stands.
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/12/2025

  Hi Jasmine, 

  I have attached the two notices we have that reflect that you won the chargeback. This means you received your money back through the chargeback process. Please check your bank account and/or ****** who are the ones that delivered your money on July 25 as shown in the timeline.

  Thank you,

  *******

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23558184
  
  I am rejecting this response because:

  First of all, my name is not Jasmine didnt you learn after you uploaded documents for a different customer entirely in your last response? You recklessly exposed their personal information, a serious privacy breach.

  And yes, I won my ****** dispute because ****** saw through your fraud, even though you argued against me in the dispute instead of honoring your advertised 90-day risk-free trial. Winning the dispute does not erase the fact that I had to fight for a refund you promised upfront.
  
  Im requesting that this review stay up because consumers deserve to know Krazy Kleans guarantee is a sham and its  handling of customer data is reckless.
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 units on 6/4 with guarantee of no staining and 90-day worry free happiness guarantee. New home toilets have stains now that we never had before. Been contacting for several days for a refund but no reply. Tried 3 ways to contact by email, website contact template and left message at phone number on my credit card charge since no phone in their website. Need BBB help to please get my refund of purchase price.

  Business Response

  Date: 07/28/2025

  Hello, 

   

  This customer was refunded on July 11. I've attached the order confirmation page which reflects that it was refunded, as well as the Refund Notification Email that was sent to the customer. 

  Please let me know if anything else is needed. 

  ******* **********

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2025 Purchased : 1x Krazy Klean Pro (10-year warranty!) - 4 Pros Total: $124.00 The products were delivered and 1 item was tested for 30 days and found not to function as advertised.Per the sellers website, ************************************************, a return and refund request was made.The only response was an automated e-mail asking why the return was requested. I promptly responded with a photo of the products failure to perform as advertised.After several business days with no follow up, I resubmitted the return request.After a couple more business days, I followed up with another e-mail to the ************************************************* address provided on the website.Due to the 30 day risk free trial and 10 year warranty, I expected a refund as the product did not perform as advertised on the ******************************************** ********** this time, I have not received any feedback from the company.

  Customer Answer

  Date: 07/22/2025

  On Fri, Jul 11, 2025, at 04:12 PM, ***** ***** <*********************> wrote to *************************************************:
  

  "Hello,

  It has been several weeks and no follow up on my return requests. "

  An e-mail was sent to me on July 22, 2025 from ************************************************* and a refund was issued through PayPal.

  E-mail response contents:

  --------------------------------------

  Hi ***********,
  No need to return the items. I've issued you a refund. Please allow 3-5 business days for the refund to process back to your original form of payment.
  
  
  Thank you,
  *****
  Customer Support
  ************************************************************************************

  ----------------------------

  Customer Answer

  Date: 07/25/2025

  Hello,

  This case may be closed.

  A complete refund was processed on July 24, 2025