We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Krazy Klean Labs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Krazy Klean Labs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Krazy Klean Labs, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an advertisement for Krazy Klean offering a 90-day risk-free guarantee and a buy 2 get 3 free promotion, so I placed an order (Order #******) on March 1, 2025. After trying the product for a reasonable amount of time, I found that it did not work as advertised. On June 12, 2025, I submitted a request to return the items and get a refund, in line with the companys risk-free guarantee.I received an email from their support team that said: We are sorry you want to return your item. Happy to help! I responded, explaining the product didnt work and expected return instructions. Instead, they replied with troubleshooting questions and asked for pictures of my toilet. They never provided return instructions.After that, I received an automated email asking me to rate how well their team helped me though they still had not processed my return or provided the necessary information.I followed up again on July 24, clearly requesting return instructions. As of today, I have not received any response.

      Business Response

      Date: 07/28/2025

      Hello, 

      Upon receiving this complaint, I just went back to the customer's order to issue a full refund. However, I am not able to issue a refund through ******* because a chargeback has been opened by the customer and isn't yet resolved.I emailed the customer with two options for issuing a refund and am waiting to hear back. I have provided the order confirmation page, which shows the Chargeback details. I have also provided the email to the customer where I outline a couple of choices she can pick to receive the refund. 

      Thank you,

      ******* **********

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Krazy Clean is supposed to have a 10 year warranty and money back guarantee. When I went to return it for a refund, they said they don't have me on file. My query to the website got me an email response from The Krazy Klean Support email address that looks scammy so I hesitate to give them any more personal information. What kind of business email is ********************************************************* *********On 6/14/2025, they charged my credit card for $99. Below is the banking info.6/14/2025Collapse transaction for Transaction date: 06/14/2025SP ************************************************ ************************************************* Transaction date:06/13/2025 Card type:Visa Transaction type:Purchases Merchant description:SPECIALITY CLEANING, POLISHING & SANITATION Merchant information:***********************************************, ** Reference number:8804 ***************** Home Maintenance Select to Edit the transaction category Online Purchase:Y View more information Dispute this transaction Type Purchases $99.00 **************************This is the conversation with the company and my initial query.On Mon, Jul 14, 2025, at 08:46 AM, A[removed] wrote:Ive only tried one of the three devices so far, and it is not cleaning the toilet. It keeps leaving **** residue at the bottom. Id like to return all three for a refund.**************************Krazy Klean Support From:*************************************************** To:A[Removed]Mon, Jul 14 at 8:54 AM Hi *****,We can't seem to find any orders that correspond to this email address. Would you mind sending us your order number or confirming your shipping address?Have a great day!Thank you,***** Customer Support

      Business Response

      Date: 07/28/2025

      Hello, 

      Upon receiving the BBB complaint, I went back into our system and saw that the customer had not yet been refunded. I have gone ahead and refunded the full amount. I am attaching the order page which details the Refund information and amount, as well as my email to the customer advising of the refund. 

      Thank you, 

      ******* **********

      Business Response

      Date: 07/29/2025

      Hello, 

      The customer received the Refund and advised she forgot to close the BBB complaint due to a death in the family. I have attached the email where she explains this above.

      Thank you, 

      *******

      Customer Answer

      Date: 07/31/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can only add my complaint to all those prior. The product Krazy Klean is a total scam as reported numerous times with a ****** search of this product. Our experience is the same as all others. We purchased 4 of the items for $124. They are worthless. They do nothing. I think the only "product" that is in the nice plastic container to put in your toilet tank is beach sand to keep it from floating. We saw their "Too good to be true" ad on our iPhones and iPads. They are STILL advertising! They are STILL scamming people.

      Business Response

      Date: 07/28/2025

      Hello, 

      Upon receiving this complaint, I inquired into the provided details and found the following:

      -There are no orders in our system from a *** ******. The email address ****************** has one order in our system, order #****** for $124 that was placed by a ***** ****. 
      -I reviewed all the communication from ***** **** to our team and there was no refund request. However, the order page shows a chargeback was issued and was ruled today in ******* favor.
      -With the chargeback being resolved today, ***** will receive the refund via ****** wallet (the form of payment used on the original order). 

      I emailed *** at ****************** to explain that the refund is being issued via the chargeback, and to explain that there was never a refund requested prior to the chargeback. 

      I am attaching the following in support of this case:

       -order confirmation page, with contact details, and chargeback timeline and details

      -All inbound communication from email address ****************** (1 ticket) which was closed due to no refund request being made

      -My email to the customer outlining all of this information, explaining the confusion and refund information, and thanking them for trying our company.  

      I believe this is now resolved, but if not please let me know what else can be done to resolve. 

      Best, 

      ******* **********

      Business Response

      Date: 07/29/2025

      Hello, the customer replied to confirm that ***** **** and *** ****** are together the customer referenced in the order # and ******************** complaint. They also said that they received the refund from ******, though ****** did it incorrectly and they are working that out with them at this time. I've attached that communication above.

      Thank you, 

      *******

      Customer Answer

      Date: 07/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2025 Purchased : 1x Krazy Klean Pro (10-year warranty!) - 4 Pros Total: $124.00 The products were delivered and 1 item was tested for 30 days and found not to function as advertised.Per the sellers website, ************************************************, a return and refund request was made.The only response was an automated e-mail asking why the return was requested. I promptly responded with a photo of the products failure to perform as advertised.After several business days with no follow up, I resubmitted the return request.After a couple more business days, I followed up with another e-mail to the ************************************************* address provided on the website.Due to the 30 day risk free trial and 10 year warranty, I expected a refund as the product did not perform as advertised on the ******************************************** ********** this time, I have not received any feedback from the company.

      Customer Answer

      Date: 07/22/2025

      On Fri, Jul 11, 2025, at 04:12 PM, ***** ***** <*********************> wrote to *************************************************:

      "Hello,

      It has been several weeks and no follow up on my return requests. "

      An e-mail was sent to me on July 22, 2025 from ************************************************* and a refund was issued through PayPal.

      E-mail response contents:

      --------------------------------------

      Hi ***********,
      No need to return the items. I've issued you a refund. Please allow 3-5 business days for the refund to process back to your original form of payment.


      Thank you,
      *****
      Customer Support
      ************************************************************************************

      ----------------------------

      Customer Answer

      Date: 07/25/2025

      Hello,

      This case may be closed.

      A complete refund was processed on July 24, 2025

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/3/25 I placed an order for 3 of the advertised toilet bowl cleaners (order ******). I received a shipping notice the same afternoon. After a couple of days, I checked the tracking number and it still said that the product had not been given to the shipper ****** Contacted customer service about the issue (6/6). They responded same day saying the carrier hadn't scanned the order and they would contact the carrier. In the mean time I contacted the carrier and was told the shipper had to talk to them and they had no record of either the order or a contact from the shipper. On 6/9 I contacted Krazy Klean again cancelling my order and requesting a refund since they had not shipped the product. I was getting nervous that I would never get my order. No response. The following evening (6/10) I got a notice that the order had been dropped off at the carrier that afternoon. I emailed customer service again stating that I had cancelled the order, I didn't want it because of their lack of follow up and to please honor my request. 2 days later 6/12 someone finally responded saying they were doing all they could to ship the product. I responded again stating I didn't want it, and please send instructions regarding how to return the order. It's now 6 days later and I still have no response. ***, I have not opened the package and I don't intend to. I have the email chain.

      Customer Answer

      Date: 06/21/2025

      I just wanted to let you know that I got a response from Krazy Klean.  They have refunded my $99.00.  It was posted to my bank account yesterday (6/20).  They did not want me to send the product back.

      Thank you for your help!

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Krazy Klean Labs, LLC *************************** Subject: Formal Complaint Regarding Incomplete Order Missing Third Krazy Klean Unit Dear Krazy Klean Support,I am writing to formally file a complaint regarding my recent purchase from your company, Krazy Klean Labs, LLC. The advertisement I responded to on ******** clearly promoted a Buy 2 Get 1 Free offer. Based on this promotion, I reasonably expected to receive three (3) Krazy Klean units in total. However, I only received two (2).Despite multiple email exchanges with your customer support team, I have not received an adequate resolution. Your teams interpretation of the offer suggests that the pricing alone reflects the value of a third unit being free, but that does not address the clear implication of the adthat three physical units would be delivered. I also provided a screenshot of the original ad, which supports my *********** this point, I am formally requesting that the third Krazy Klean unit, as promised in the promotional offer, be shipped to me without delay.If this issue is not resolved promptly, I will have no choice but to escalate the matter by filing a complaint with the Better Business Bureau (BBB), as well as disputing the transaction with my credit card provider under the grounds of merchandise not received as advertised.Please respond within 5 business days to confirm resolution and shipping details.Sincerely,**** C. *****

      Business Response

      Date: 07/28/2025

      Hello, 

      Our CS team shipped out a free unit to the customer on June 25th and was advised on that day of the outgoing shipment. 

      I've attached the original order, the email from CS stating she will ship out a free unit, the second order with the free unit on it, and the current status of the two orders that were both delivered to the customer. 

      Please let me know if there is anything else needed in order to resolve this case. 

      Best, 

      ******* **********

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:06/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 3 Krazy Klean units for $99 on OR#******. They advertised that you would never need to clean your toilet again with a 30-day money back guarantee. This was not the case and I requested to return the items for a refund on 6/6. Received an email asking why, I responded and they sent me a troubleshooting email. I responded again requesting a refund to which they responded with another troubleshooting email. Since then Ive replied 4 times all with no response.

      Business Response

      Date: 07/28/2025

      Hello, 

      This customer was refunded on June 18th. I have enclosed the order details page which reflects the original order plus the refund details. I have also enclosed the refund notification email that was sent to the customer on June 18th. 

      Please let me know if anything else is needed to resolve this case. 

      ******* **********

      Customer Answer

      Date: 07/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *********

    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed an order on May 9th for three crazy clean toilet cleaners for a total of $89.10. these items have not actually worked for me and have not made cleaning my toilet any easier. I have asked for a refund as their website states they have a no fuss 30-day money back guarantee and I emailed their appropriate support team but instead of issuing me a *** to return them for a refund they just kept suggesting I clean my toilet different ways and try different things. I was very clear with them that it was a refund I'm looking for but they ended up stop replying to my emails and instead just sent me a survey to rate how well they helped me. I want a refund on these items as they do not work

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their product, a toilet cleaner. This is all they sell. Their advertising copiously says it works no matter what. I purchased two, and within 2 weeks the toilet water line reappeared. They have a satisfaction guarantee and when I attempted to reach the company, they refused to return my money. They would only give excuses and then stopped answering. They also doctor their reviews on their website as my poor (yet accurate) review was never processed.

      Business Response

      Date: 06/20/2025

      Hello, 

      Please find attached the complete Order Details and History, showing the products ordered, shipping details, and refund details as well as the date and time of each action on the order. The refund was provided on May 15. The customer was also notified on the same day that a refund was issued. These details can be seen in the Timeline under the May 15 date. 

      Please let me know if anything further is needed. 

      ******* **********

      Customer Answer

      Date: 06/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company makes claims that you won't have to clean your toilet again, if you buy this product. Their website says they have a 90-day risk-free trial with a money-back guarantee and a 10 year guarantee. I made a purchase thinking I have nothing to lose. I received the product, put it in several brand new toilets (in a new construction home I had just moved into), because I wanted the toilets to stay looking new for the 10 years. Right away I could tell this product wasn't working, but I still gave it a little time. It still wasn't working so I email asking to do a return for a refund. The response I received was "why?". I responded with my explanation. Then, I received a blanket troubleshooting email asking about pre-existing stains etc. I had already expressed that these were brand new toilets, but I replied explaining that again, plus I sent a before and after photo of me cleaning the toilet, showing the stains didn't go away even with normal cleaning (because they said their product only works on hard water stains). Then they replied with another blanket email asking if it was mineral stains that would wipe away with a tissue. (Well, apparently they won't if I just showed me cleaning the toilet), but I played along and took a video of me wiping the stains with a tissue, and it not budging. At this point they have simply stopped replying after receiving my photo and video evidence, which makes it clear to me that they do not plan to refund me, and never did. I guess they thought taking me through all these steps would deter me, but nope, they need to stand by their claims and guarantees! I WANT MY MONEY BACK! (By the way, since the back and forth has taken so long, I no longer have the card used when I purchased, so a refund would have to be supplied to a different account.)

      Business Response

      Date: 04/18/2025

      Hello, 

      I have just received this complaint and am motivated to respond as soon as possible. However, there is no order number or full name associated and I am not able to look up the order history on this. Can you please have the customer reach out to *********************************** OR send me their order #, email, and full name on the order? Thank you very much.

       

      Also, if there is any way we can receive BBB complains via email? We experience many delays in our snail mail and are not receiving these until the deadline to respond has expired already. Can we work together on fixing this?

      ******* **********

      ************

      *******************************************************************

      Business Response

      Date: 04/18/2025

      Hi, I have an update- I figured out who the customer is and have sent her an email asking for her ****** address so we can issue a refund. I have attached a copy of the email here. 

      Thanks, 

      ******* **********

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23077773

      I am rejecting this response because:  I agree that I received an email, however, I have not received a refund yet.  I will update when I receive a refund.  

      Sincerely,

      ****** K

      Business Response

      Date: 05/21/2025

      Sharing the evidence of ****** refund as well as the email correspondences with ******. Please see attached for the full thread of correspondence between myself and the customer. The last correspondence was on 5/14 when I emailed ****** to ask her to confirm that she received the refund. She has still not answered as of today May 21. 

      Business Response

      Date: 05/21/2025

      I have added a second ****** proof of payment that includes the date and time of payment- May 6. 

      Thank you!!

      Customer Answer

      Date: 05/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** K

    Krazy Klean Labs, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.