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Business Profile

Online Retailer

Comfrt LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some sweatshirts and one came stained. Reached out and heard back right away. I was told they were going to exchange it and I would get it with the free shipping and discounted price I paid for it. The link the *** sent was just for a return and she would send the return label. After this I never heard back. I emailed 6x asking for a return label and she ignored me. Reached out to the general mailbox and they are ignoring me. Im stuck with a stained sweatshirt that my child cannot wear and another sweatshirt I do not want.

  • Initial Complaint

    Date:07/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two blankets but only one blanket was delivered, see picture attached, there is only one big box . I have send at least 4 emails with no response from Comfrt. All I want is either my other blanket or to be reimbursed $70 for the missing blanket.

  • Initial Complaint

    Date:07/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items received were not accurate sizing at all. Ordered 2 sizes smaller then I typically do in clothing and it was still ginormous on me. That is also the smallest size available. When I returned item in perfect condition I was told I would only get credit despite them accepting returns of their products for others and via TikTok shop. Since there was a lack of accurate sizing accuracy there nothing that will fit me and if the sizing had been correct I never would of ordered. This is feeling very much like a scam.

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase with Comfrt and as with a lot of online purchases, I rely upon the reviews listed to decide if and what to purchase. I wasnt happy with my purchase so I left an honest review. I was surprised at all the positive reviews and I went back to check that my review was listed and it appears that Comfrt hides negative reviews from their pages. In my opinion this is a pretty shady thing for a business to do. Would love for them to add my review to their site as a resolution. My email address here matches what I used in the form on their website.

  • Initial Complaint

    Date:07/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14 i preordered a set from the company and also added shipping protection. On May 31, I received an email stating the order was shipped. The last time i ordered with this company, it took a while to get the order so i had not followed up to track it until July. When reaching out to the company they told me at first their records showed delivery on June 1 and then May 31. They told me to follow up with the shipping company. The shipping company stated that although i paid for protection, I could no longer file a claim since time has passed. I checked my ring cameras and NOTHING was delivered to my house on either day. There is also no proof of delivery being offered by the companies.

  • Initial Complaint

    Date:07/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Comfrt on May 4, 2025. The items were delivered on May 9, 2025. Unfortunately they were way too big, so I returned them following their website instructions through **** on May 12, 2025. I waited until July 2, 2025 to contact them because I had not received a refund. I confirmed with **** that Comfrt picked up my return package on June 13, 2025. **** also confirmed that Comfrt confirmed that they received my return package on June 16, 2025. I have received 6 emails from them which I have answered and provided the requested documentation. With the latest email they stated I would not be receiving a refund because I had not followed their return instructions which I did. Otherwise how would I have retrieved the return address which you can only get thru their Refund Policy. I followed this through ******************************. I would like to be refunded $114.48 for the items I returned in May.

    Customer Answer

    Date: 07/24/2025

    On July 23 I received an email from Comfrt stating they are making an exception for my return and offered me an in store gift card in the amount matching what I am expecting a refund.  

    This is not the outcome I was looking for.  Since I followed their directions and returned the items in a timely fashion, I am looking for a full money reimbursement. Your assistance in this would be greatly appreciated.

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt and matching bottoms and the day of arrival my package was not at my door. I contacted veho and they stated my package was misdelivered. I the. Contacted cmfrt so file a missing package claim and they never did. I have seen frequent emails regarding the issue and they are not responding.

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 11, 2025. I still havent received my items . I was told I can cancel the order and get store credit. I dont want store credit. Then I get an email stating I have to 77 days got my order. Im never ordering from them again. They are scamming consumers.

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered 4 things and realized that they are nothing like what I have gotten before. I have 3 sets of sweat-sets that I adore, and even bought one as a gift. I absolutely love them and I'm constantly telling everyone about them. However, when I received my new pairs, I noticed they didn't fit me the same at all and I can't even wear them. This sizing is completely off and I ordered them in all the same sizes that I currently have. I also compared them to my old ones. This made me really upset, and I decided that I just wanted to return them. I spent $144.16 on something I expected to be the same as before. I don't want to exchange them for different sizes considering those might not fit either, which is why I just want a refund. I also placed the order on thursday and it's only tuesday. I contacted customer service and they refuse to do a refund, only store credit. It's unacceptable to not give my money back considering their product is wrong.

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to go about getting a cancellation and refund on the order maybe 15 minutes after completing and per the website, they do not do refunds unless its a pre order. I was not informed of this policy before paying and ordering. I have emailed them as well and waiting on a response

Comfrt LLC is NOT a BBB Accredited Business.

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