Business Profile
Credit Card Processing Services
Vader Mountain CapitalThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 42 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 23, 2024, Vader Servicing, **** d/b/a Vader Mountain Capital loaned American Veteran Assembly, LLC the apparent amount of $15,000 with a personal guaranty by *********************. Neither American Veteran Assembly nor ********************* has received an account statement, an accounting of the payments made, or the amount still due or a payoff amount, despite calls to Vader's unanswered customer service numbers and unanswered emails to the "contact us" website page and to ***************************** and ************************************Business Response
Date: 07/31/2024
Dear *********************,
Someone from our Treasury Team will be reaching out to assist with your concern. You may also email us at ************************************* or call us at ************* option 3. Thank you.Initial Complaint
Date:07/29/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint against Vader Mountain Capital and their representative ********************************* I hope this letter finds you well. I am writing to file a formal complaint against Vader Mountain Capital regarding their handling of my situation and their continuous threats of collections, despite my efforts to communicate and provide evidence of my circumstances.I entered into an agreement with Vader Mountain Capital on May 2023 for Unfortunately, due to unforeseen and severe medical reasons, I have been diagnosed with lymphoma cancer. This diagnosis has had a significant impact on my ability to work and generate income, which in turn has affected my ability to meet the financial obligations outlined in the agreement.I have made multiple attempts to communicate with Vader Mountain Capital and explain my situation. I have provided them with detailed explanations, sent photographs of myself in the hospital, and even shared my medical records, although it was not required. Despite my efforts to work with them and demonstrate my inability to pay, they have shown a complete disregard for my situation and continue to threaten me with collections.The lack of empathy and understanding displayed by Vader Mountain Capital is deeply distressing. It is disheartening to be met with such harsh treatment during a time when I am battling a life-threatening illness. I believe that their actions are highly unethical and do not align with the principles of fair and compassionate business practices.I kindly request your intervention in this matter and urge you to investigate the actions of Vader Mountain Capital. I believe that their behavior violates not only the terms of our agreement but also basic principles of consumer protection and fair business practices. I trust that the Better Business Bureau will thoroughly examine this complaint and take appropriate action to ensure that justice is served.Business Response
Date: 07/30/2024
Dear ***********************,
We are empathetic to your serious condition and wish you nothing but the best. We were surprised to read your defamatory comments, especially after providing a generous relief, that you had agreed to, of close to 50% owed. Should you wish to discuss this matter further, please feel free to contact us directly at ************. Thank youInitial Complaint
Date:07/16/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,I am writing to formally lodge a complaint against Vader Mountain Capital concerning their poor customer service, leading me to believe there are unethical practices at play.Despite my repeated requests for customer service to address a debt, the company has failed to provide any form of contact and may be adding interest on my payments without clarification.I have discovered numerous similar complaints against Vader Mountain Capital, indicating a pattern of fraudulent activity and consumer rights violations. Legal rights advocates and consumer protection forums have documented various instances where this company has acted unlawfully.According to reports, customers have filed complaints with the ********************************************* regarding the companys practices. Issues include allegations of misleading business practices and unresponsive customer service. Similar complaints have been echoed on consumer review sites like Trustpilot, where users have noted instances of lawsuits and other disputes involving Vader Mountain Capital.Overall, the Better Business Bureau (BBB) and various consumer protection forums list numerous complaints against this company, reflecting a pattern of potentially unlawful and unethical debt collection practices.All I really want is to pay off my remaining balance and move forward.I kindly request the BBB to investigate these claims and take appropriate action against Vader Mountain Capital to prevent further harm to consumers. I would appreciate any assistance or guidance you can provide in resolving this matter.Thank you for your attention to this serious issue.Business Response
Date: 07/17/2024
Dear *************************,
Your account is in good standing and no additional fees are being applied at this time. A supervisor will reached out to assist with your request to pay off your balance but your voicemail is full (she also sent an email). You may also reach our treasury department directly at **************.Customer Answer
Date: 07/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/23/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********************** PLLC representing Vader Servicing LLC wrote me a letter demanding payment of $ ******* that I do not know anything about. They claim that I am obligated to make such payment to them because of a legal agreement that they have with ***************************** DBA PRINTING MONEY ENTERTAINMENT. The agreement being that should **** defaults in payment, LEAHs customers will pay the debt directly to ************************ DO NOT KNOW ***************************** NOR HAVE I EVER DONE BUSINESS WITH THE COMPANY. I do not own a business. I am an individual going to work every morning.I AM SURE THAT THIS IS A SCAM. Do not trust Vader Servicing LLC or ********************* PLLC..I will forward the *** letter to my lawyer.Business Response
Date: 06/24/2024
Dear *******************************,
UCC notices were sent to *******************************' previous and current customers, asking to hold any payments that *** be payable to the ***************************** (Doing Business As PRINTING MONEY ENTERTAINMENT). Your name would have been found in the submission documents, including but not limited to bank statements or AR reports. You do not owe us any money and this is not a scam. ********** & ********* will reach out to you again to explain this, they also *** be reached directly at ************ or ******************.Customer Answer
Date: 06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:05/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vader servicing LLC. They charged my cash app card 300 dollars and I didn't even use these people stole my money I want it back and just compensation. I don't even know who these people areBusiness Response
Date: 05/08/2024
Dear ***** And *******************, a refund has been issued, please allow up to 7 business days for it to post to your account. Thank you. Please contact our treasury department at ************** of you have further questions.Initial Complaint
Date:03/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would never use this company or recommend them I got behind on my payment and they went into my account and stole all my clients information and sent letters to them trying to collect money from them.Business Response
Date: 03/08/2024
Dear Syronnical ******, despite our best efforts to work with you , we were ultimately left with no other option than to pass your account on to the collections agency ********** & ********, PLLC. We recommend that you contact them directly:
Here is their contact information:
Phone: ************
Email: ****************** art theInitial Complaint
Date:01/31/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We borrowed money for our business about ***** had daily withdrawals coming out of my bank account to pay back loan which caused me a lot of overdraft fees , paid 90% of the amount back ,in a 4 month timeframe, was trying to pay the difference they wanted me to pay back double of what I borrowed and I refused.. just wanted to pay back balance of what I borrowed They want to come after my personal assets They threatened to come to my house to seize my cars never signed a personal collateral with my assets As a retaliation send letters to my coworkers at their residence sharing with them That I owed a debt they displayed my business EIN letter and my Social Security number on the letters .. these people have nothing to do with thisThis was meant to try to embarrass me and defame me I have proof,my friends gave me the letters DO NOT DO BUSINESS WITH THEM !!! THEY ARE WORSE THAN THE ****** Copy of letter enclosedBusiness Response
Date: 01/31/2024
Dear ***************************,Vader Mountain Capital does not provide loan products. We provided you with working capital by purchasing your company's future receivables. We are very transparent with all costs involved, which are very clearly stated on the front page of the agreement that you signed. After your account went into default we endeavored to assist, requesting bank statements in order to modify your remittance. You failed to provide statements and have been unresponsive since October 2023. Unfortunately, despite our best efforts to work with you, we were left with no option but to send your account to a collections agency. As you appear to have been unresponsive to the agency, they proceeded to enforce a UCC on your business.We strongly urge you to contact the agency, ********** & Bosukilla, PLLC at 212-72-1477 in order to resolve this matter.Initial Complaint
Date:01/05/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****************************** brokers are all fraud This industry is not regulated DO NOT MCA LOANSBusiness Response
Date: 01/31/2024
Dera Mr. *******************,
Vader Mountain Capital has proudly assisted thousands of merchants with working capital and we are very transparent with all costs involved. As a courtesy, we did provide you with a reduced payment plan. Should you have any questions or concerns please do not hesitate to contact us at ************Customer Answer
Date: 01/31/2024
Hi,
They are giving all false information and also they are using the same language to reply to all the complaints against this company.
They do really shady business conduct & their brokers are scammers.
Business Response
Date: 01/31/2024
Dear Mr. *******************,
As a courtesy, we did provide you with a reduced payment plan. Should you have any questions or concerns please contact us at ************Customer Answer
Date: 02/01/2024
no payment was reduced
they took the money if full
and i paid them in full.
Customer Answer
Date: 02/02/2024
Complaint: 21104596
I am rejecting this response because:no payment was reduced
they took the money if full
and i paid them in full.
Sincerely,
*******************Business Response
Date: 02/02/2024
We provided a modification for $500.00 weekly. Per the agreement, the account was supposed to have been paid in full by 11/09/2023 and was paid off on 01/11/2024
Business Response
Date: 07/30/2025
Please contact us directly at ************ for any further assistance - thank youInitial Complaint
Date:12/19/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I went through green sea lending and they sent me to Vander Capital loan and I was told one thing then another and I called to have the money refunded but the guy on the phone said no its a blessing now they calling me about paying it back and I will but Im not doing ****** a day I will pay them ****** a week and that is it.Business Response
Date: 01/03/2024
Dear *****************************,
All remittance details are very clearly stated on the first page of your signed agreement with Vader Mountain Capital. Your account is currently in default status. We have been trying to contact you in order to provide a payment modification.
You may also rescind the deal and return our net purchase price, less any tender of receivables to date by End of Day Friday January 5th **** and we will cancel the agreement. Please contact our treasury department at: ************** should you wish to cancel your agreement and return our net purchase price monies.
We strongly urge you to call us as soon as possible at ************ in order to avoid legal action.Initial Complaint
Date:11/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************ was a complete waste of time for my company. They push you to hurry with documents with the promise of funding 'today' is 100% BS.Business Response
Date: 11/21/2023
Please note that ************ is not employed by Vader Mountain Capital - this complaint should be addressed toward the broker.Customer Answer
Date: 11/21/2023
Complaint: 20899483
I am rejecting this response because: The broker and **** were on the phone belittling me with delays and unethical business conversations.The both of you, not just one, so do not spin it so you look squeaky clean.
Sincerely,
***********************Business Response
Date: 12/19/2023
Please note that ************ is not employed by Vader Mountain Capital. Should you wish to discuss this matter please call us at *********** Thank youCustomer Answer
Date: 12/19/2023
Complaint: 20899483
I am rejecting this response because: The person at Vader or wtf ever it is called CLEARLY said, This loan is to small for him to make any money and jacked me aroud for unethical reasons.
Sincerely,
***********************Business Response
Date: 12/20/2023
No Vader Employee would make such a statement. Should you wish to discuss this matter please call us at *********** Thank you
Vader Mountain Capital is NOT a BBB Accredited Business.
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