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Business Profile

Credit Card Processing Services

Vader Mountain Capital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted with an agreement to get my account caught back up. They sent it the last time on Oct. 12th and it was signed and returned and all I was waiting on was for them to start taking money to repay the loan. I was contacted on Nov. 5th, and said they didnt get it. I again signed the contract and sent it back. They sent me over to collections with a signed contract, which is illegal. Since they sent it to collections they immediately added over **** dollars in charges. Every time I call I ask for a supervisor and Im just told "NO" and then hung up on. I believe they just said they never got the contract in order to add more money to my bill. All I want is for them to honor their agreement that they sent to me themselves, and take the money off that they added on it.

    Business Response

    Date: 11/15/2022

    Dear ***************************,

    Unfortunately, despite our best efforts to work with you over a period of three months, we were left with no other option than to pass our account onto a collections agency. We never received any signed forms from you and  you were notified on multiple occasions that his account would be outsourced if you did not comply.  We have worked with many business owners during difficult times and only pass an account to a collections agency as a last resort.

    Customer Answer

    Date: 11/16/2022

     
    Complaint: 18404514

    I am rejecting this response because:

    I have sent emails also the 2 signed contracts I sent back to you.  Every time I ask for a supervisor ***** hangs up on me. So do the other employees. I asked 4 times the status in October to see if you recieved anything with no response. When you sent an email saying to get in touch I emailed the same day and sent the contract back to you on November 5th. If you will not accept a contract you sent we will 100 % go to court over this.  I sent them back signed and before the deadline on 530 pm you had on there. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/29/2022

    Dear ***************************,
    Unfortunately, despite our best efforts to work with you over a period of three months, we were left with no other option than to pass our account onto a collections agency. We never received any signed forms from you and  you were notified on multiple occasions that his account would be outsourced if you did not comply.  We have worked with many business owners during difficult times and only pass an account to a collections agency as a last resort.

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18404514

    I am rejecting this response because:

    Firstly I am an ******************** orders so from what I just found out this is illegal for you to do this.  Secondly I have all of the signed DocuSign's that prove I complied with all of  your requests for this, and have offered to send them to you on multiple occasions. I have emails and phone calls to ***** proving that I most definitely let you know I had Covid and could not work.  When I was finally able to I couldn't even get a supervisor on the phone, which I have recorded.  Please fix this, I dont want to waste money in court but id willingly go down that road.
    Sincerely,

    ***************************

    Business Response

    Date: 12/15/2022

    Unfortunately, your account was passed on to a collections agency and we are unable to assist any further. Please contact  Recovery ************** at ************ for further assistance. 

Vader Mountain Capital is NOT a BBB Accredited Business.

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