Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aggressive and misleading very aggressive loans threatening speech

  Business Response

  Date: 03/10/2025

  Dear *******,

  Vader Mountain Capital takes customer concerns very seriously, and we appreciate you bringing this matter to our attention. We are committed to transparency and ethical business practices, and we would like to address your concerns directly.

  
  Please reach out to us at ************ and a member of our team will be happy to discuss your experience and work toward a resolution.
  We look forward to assisting you.
  

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IN REGARDS TO ******************************, VADER MOUNTAIN SERVICING IS A PREDATORY LENDER WHOM I ENTERED INTO A LOAN AGREEMENT WITH ON 9/5/2024. UNFORTUNATELY DUE TO SOME UNFORESEEN FRAUD ISSUES ON THE ACCOUNT I HAD PAYMENTS DRAFTED FROM HAD TO BE CLOSED. AT LEAST 2 PAYMENTS WERE PROCESSED ON 9/5 AND 9/6/2024. VADER MOUNTAIN SERVICING CALLED AND EMAILED ME ALMOST DAILY FOR MONTHS WELL INTO NOVEMBER 2024. THEY CONTINUED TO ASK ME TO ENTER INTO AN AGREEMENT TO REPAY IN ORDER TO AVOID THE ***** OF A *** **** FILING. ON 12/10/2024 I WAS NOTIFIED OF A ******** FILED AGAINST MY BUSINESS BY VADER MOUNTAIN. THE *** **** IS DATED AS BEING FILED ON 9/10/2024. THIS WAS 5 DAYS AFTER I RECEIVED THE LOAN. HOW IS IT BOTH POSSIBLE THAT THEY FILED A **** IN SEPTEMBER AND THAT THEY WERE EMAILING ME IN NOVEMBER TO SET UP AN AGREEMENT TO AVOID THE **** THEY CLAIM TO HAD ALREADY FILED? THIS INFORMATION IS INACCURATE AND FALSELY REPRESENTED. I HAVE BEEN IN CONTACT WITH THE *** FIRM APPOINTED BY VADER MOUNTAIN WHI INFORMED ME THAT THE **** WAS ACTUALLY FILED 12/2/2024 WHICH WOULD MAKE SENSE CONSIDERING I RECEIVED IT 12/10/2024. WHY IS THE *** FILING DOCUMENT REFLECTING A FILING DATE OF 09/10/2024 AND NOT 12/02/2024? IN ADDITION THE AMOUNT SHOWING DUE ON THE *** LEIN IS INCORRECT AND DOES NOT REFLECT ACCURATELY THE PAYMENTS RECEIVED BY VADER MOUNTAIN THAT SHOULD HAVE BEEN APPLIED TO MY ACCOUNT ON 9/5 AND 9/6/2024. VADER MOUNTAIN IS ATTEMPTING TO COLLECT FUNDS FROM MY STRIPE ACCOUNT THAT WERE ACQUIRED PRIOR TO THE FILING OF THIS ****. THE FUNDS WITH STRIPE WERE ON HOLD FOR AN UNRELATED REASON AND SCHEDULED TO BE RELEASED IN DECEMBER BUT WERE NOT DUE TO THE RECEIPT OF THE *** FILING. AGAIN THESE ARE FUNDS THAT WERE CLEARLY ALREADY IN MY ACCOUNT AND ALREADY HAD A RELEASE DATE BUT ARE NOW STILL BEING HELD DUE TO THIS ERRONEOUS FALSELY FILED *** ****.

  Business Response

  Date: 02/12/2025

  We appreciate your feedback and the opportunity to address your concerns regarding your agreement with Vader Mountain Servicing.

  To clarify, your business received funding on September 5, 2024. As per the agreement, payments were scheduled to be made via ***. While we did receive one payment, you blocked further payments on September 6, 2024, preventing us from collecting the agreed-upon amounts. Despite multiple attempts to contact you via phone and email between September and November 2024 to arrange a resolution, we received no response. Due to the failure to resume payments or set up a new arrangement, a UCC lien was filed on September 10, 2024, in accordance with our contractual rights.

  Regarding your concerns about the UCC filing date, our records confirm that the lien was filed on September 10, 2024, following your unauthorized blockage of payments and non-compliance with the agreement. If you have any documentation suggesting otherwise, we encourage you to share it with our legal team for review.

  Additionally, any funds in your Stripe account that were impacted are a result of the legal processes associated with enforcing the lien. If you believe there are discrepancies regarding your account balance or payments applied, we are willing to review all relevant documentation and provide an updated breakdown.

  Our priority remains to work toward a fair resolution. If you wish to discuss a settlement or payment arrangement, we encourage you to contact ********** and *********, PLLC at **************.

  
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22869955
  
  I am rejecting this response because: I have requested on multiple occasions review of my account balance. My balance should reflect $25,220.72 minus the payment of $1880.91 for a total of $23,339.81. The *** lien filed has inaccurate and false information filed on it as it pertains to my balance and needs to be terminated.

  On the payment statement on 9/4/2024 my balance owed showed as $22,800.
  On 9/5 a payment of $217.14 was drafted from my account and then another on 9/6 in the amount of $217.14 which would bring the balance to $22,365.72. There were 3 fees in the amount of $35 each assessed to my account. Please advise what payments these were for as 2 payments were successful which would not correspond to 3 NSF fees. With these fees factored in although I question the validity of all 3 of them the total balance would be $22,470.72+$2,500 default fee and +$250 UCC fee is a total of $25,220.72. You show a balance due of $25,437.86 Which is a difference of $217.14 and does not account for one of the payments made as shown in the attachment.
  
  Sincerely,
  
  ******* Fair

  Business Response

  Date: 02/13/2025

  Your account has been passed on to the collection agency ********** and *********, **** and we therefore encourage you to contact ********** and *********, PLLC at **************.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because: I have already been in contact with that agency and requested the same information I'm requesting now and also provided the same information to them and still have not received resolve or update to the balance owed. 
  
  Sincerely,
  
  ******* Fair

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around September 2024, I was funded for a second loan with Vader Mountain Capital - a few red flags stuck out to me including but not limited to them retaining my business banking details, repeated attempts to re-fund even though I had just initiated a loan. In November 2024, my business account was hacked and funds were stolen. I spoke with Vader as soon as it happened because a freeze was placed on my account so we could investigate. Despite this Vader continued to draw an ACH to date. Despite the increasing amounts of emails and phone calls - our bank has repeatedly informed me, we cannot settle and account with any pending transactions. So what ends up happening is the charge will be blocked but we are required to wait 24 hours. I have asked several times for Vader to pause this ACH attempt for 2-3 business days so we can settle the account and the continue to run it. Then I was told I am being assessed multiple fees and am being subjected to several aggressive ************** position has remained steadfast - I just need a 2-3 business day pause on the *** attempts so we can settle the existing account to move the funds to pay the loan.

  Business Response

  Date: 12/20/2024

  Good afternoon *******,

  Thank you for providing the details regarding this matter.

  It is important to clarify a few key points to ensure there is no miscommunication:

   1.Debit Activity: As noted, our records indicate that no debits have been made from your account since November 18, 2024, when the account was frozen.
  

   2. Pending Transactions: While we understand the inconvenience caused by pending transactions, the recurring ACH debits were part of the agreed-upon remittance schedule outlined in your agreement. These payments are automated, and adjustments require direct communication and mutual agreement.
  

   3. Resolution Attempts: Youve mentioned repeated requests for a 2-3 business day pause to allow account settlement. While we are willing to work with you, we require your active engagement in finding a solution. However, based on our records, there has been limited response or follow-up from your side regarding the resolution.
  

  Given the current situation and the lack of resolution, your account is in breach of contract. If we do not receive a concrete and actionable plan from you within three business days, we will have no choice but to escalate this matter to a collection agency.
  

  To avoid this, we strongly urge you to:
      - Contact us directly at your earliest convenience.
      - Provide a timeline and actionable steps for addressing the overdue payments.

  We are committed to working with you but need your cooperation to move forward.
  If you have any additional questions or would like to discuss this further, please do not hesitate to reach out.

• Initial Complaint

  Date:12/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5/2024 my business was approved for revenue based financing from Vader Mountain Capital. We were connected through 1West Capital. The amount was $2600. Vader Mountain Capital sent over the contract and I signed on behalf of the business (*******************). We submitted bank statements and had to also log in to the business account . After signing the agreement ***** informed me that Vader Mountain Capital is now rejecting the offer due to gambling on our business account . We informed ********************** and 1West that those were unauthorized charges on our account and we also submitted a dispute claim in support of this. We also have already signed and sent the agreement back to Vader mountain capital which makes this a binding contract between us . We have not been sent the funds per the agreement that was signed , we have given over personal and business information with no compensation. This has lead us to believe this is a fraudulent transaction. This is also unfair and deceptive to have us sign a contract then reject the offer after the contract is signed . This can also constitute securities fraud which we do plan on taking legal action if this is not resolved as soon as possible .

  Business Response

  Date: 12/09/2024

  Dear Roveski *****,
  
  Thank you for reaching out and sharing your concerns regarding the financing agreement with Vader Mountain Capital. We sincerely apologize for any inconvenience or frustration you may have experienced throughout this process.
  
  We understand your concerns regarding  Vader Mountain Capital's decision not to proceed with funding after you electronically signed the agreement was signed. To clarify, Vader Mountain Capital is committed to upholding ethical business practices and ensuring that all financing agreements align with regulatory and compliance standards.
  
  Regarding the issue of the charges identified as gambling transactions on your business account, we appreciate you informing us that these were unauthorized charges and submitting a dispute claim. While we acknowledge your explanation, please note that, as per our standard due diligence procedures, certain account activities flagged during the underwriting process may necessitate further review or result in the decision to decline funding. In such cases, we prioritize protecting all parties involved from potential risk.
  
  Further, in response to your assertion that your electronic signature alone on the agreement renders same to be a binding contract, I would note that while we we acknowledge receipt of the electronically signed agreement, funding is contingent upon the satisfactory completion of all underwriting requirements, as clearly outlined in the terms provided. Should the funding criteria not be met, we reserve the right to withdraw the offer prior to the disbursement of funds; which is what occurred in the present case.

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******* from the vanguard group *** lien Enforcement Unit representing vader ************. Also known as vader Mountain Capital has called twice today but won't leave a message on voice mail but I can here what sounds like a call center in the background. He called twice on 11/25/2024 2 minutes apart. I've had zero contact with this company until today. No emails. No phone calls. No letters. No nothing until 11/25/2024. He sent 2 emails to the old company email. On 11/25/2024. 2 minutes apart. This gentleman also sent 2 text messages to my personal phone on 11/25/2024. In these text messages he stated that he is actively opening a fraud investigation against me and is threatening to liquidate all my personal belongings and garnish my checking account. The text messages are completely different from the emails sent to me. As stated in the files I have attached below. I have filed a complaint with the *** also

  Business Response

  Date: 12/03/2024

  Please see resposne attached 

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22602710
  
  I am rejecting this response because:

  As attached above is a copy of the text messages that shows Mr. ***** ******* from Vangaurd  Group **********************
  did in fact state that he is opening a fraud investigation against me and seizing my property. Vader Services has the old company email that is still open and not once did they EVER send a email what so ever or even contacted me by phone or even left a voice mail. I went back 4 years and there has been no communication with them period in those 4 years. So them stating they have tried contacting me is a all out lie.
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/06/2024

  Dear Better Business Bureau,
  
  Thank you for providing us the opportunity to address the concerns raised by Ms. ***** ******. We take all complaints seriously and are committed to resolving matters in a professional and respectful manner.

  Regarding the Complaint:
  
  1. Background on the Account:
  Ms. ****** entered into a business agreement with our company and breached the agreement, leaving an outstanding balance of $10,665.84 (the last payment she made was on 1/14/2020). Despite multiple attempts to reach Ms. ****** to discuss an amicable resolution, the balance remains unpaid. As a result, the account has been assigned to ************** for resolution.

  2.Communication History:
  According to our records, ************** initiated contact with Ms. ******* as part of their routine collection efforts.
  We understand that Ms. ****** expressed concern about the nature and content of the communications. While it is standard practice to inform customers of potential legal remedies, we have confirmed that no action has been taken beyond initial outreach and hence, we have no reason to believe that any communication made was improper in any way.
  
  3. Addressing the Allegations:
  Our team has reviewed the claims made by Ms. ****** regarding alleged statements made by the representative at *************** including threats of fraud investigations and personal asset liquidation. As previously stated, while we have no reason to believe that any communication made was improper in any way, we take Ms. ******* allegations seriously and will be conducting a full internal review of the communications made by ************** to ensure compliance with our standards and with all applicable laws.
  Additionally, we will ensure that any further communication adheres to professional and ethical standards while continuing efforts to resolve the outstanding balance.
  
  ****** Steps:
  To facilitate a resolution without pursuing the matter through litigation (as is our right),we are willing to work with Ms. ****** to establish a payment arrangement that is manageable for her circumstances. As we have done repeatedly prior to her having filed the instant complaint, we again request Ms. ****** to contact ************** to discuss potential options.
  If Ms. ****** believes that a representative has acted inappropriately, we encourage her to share any evidence with ************** at ************** or ********************** so that appropriate action can be taken.
  
  We value maintaining a fair and transparent process for resolving disputes and remain committed to working with all parties in good faith.
  Should you have any further questions or require additional information, please do not hesitate to reach out.

  
  

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company assessed a $2,500 fee to my account. On multiple occasions, there have been returned payments on my account. However, I have consistently maintained open communication with Vader Mountain Capital to address these matters promptly. Each time an issue arose, I made immediate arrangements to ensure that my account remained in good standing and avoided default status.Despite this history of compliance and communication, Vader Mountain Capital recently applied a $2,500 fee to my account without prior notice or explanation. This fee was only disclosed after I sought clarification over a 24-hour period. At the time, my outstanding balance was $1,099, making the imposition of this fee both arbitrary and unwarranted.According to the terms of our agreement, such a fee would only apply in the event of default. However, I have taken every necessary step to prevent a default, including fulfilling payment arrangements as agreed. The assessment of this fee is therefore improper and in direct violation of the agreements terms. Additionally, the lack of transparency in this process has caused significant stress and ************ date, I have paid a total of $4,077.74 toward the loan. The total loan payback amount is $5,800, leaving an accurate remaining balance of $1,099. I am seeking the BBBs assistance in resolving this issue by:Reversing the $2,500 fee that was improperly assessed.Updating my account records to reflect the correct outstanding balance of $1,099.I experienced unprofessional behavior from a representative named ******, who insulted me by stating, I dont know how you can afford an attorney but cant afford to pay back your loan. This comment was unnecessary, offensive, and unprofessional.After I informed ****** that I no longer wished to have further communication with her, she continued to contact me via phone, email, and text. This persistent communication, despite my clear request, made me feel harassed and uncomfortable.

  Business Response

  Date: 12/03/2024

  Thank you for bringing your concerns to our attention. At Vader Mountain Capital, we strive to provide clear communication and work collaboratively with our customers to address any issues that arise. I regret to hear that youve had an unsatisfactory experience and would like to address the concerns youve raised.
  
  Regarding the $2,500 fee assessed to your account, this charge was applied in accordance with the terms outlined in our agreement. While I understand your perspective, the fee was a result of your account entering default status due to stopped payments. Our records show multiple attempts to resolve this matter, including an offer to waive the default fee if payment arrangements were made. Unfortunately, these efforts were declined.
  
  We value transparency and regret any confusion that may have occurred during this process. It is our goal to provide proactive communication in such matters, and we apologize if you felt the explanation provided was delayed or unclear.
  
  As for your interactions with our representative, we take allegations of unprofessional behavior very seriously. We have reviewed the communications and found that the agent was attempting to outline the implications of default and offer solutions to help you avoid further fees. However, we recognize that tone and approach are equally important in maintaining a respectful dialogue, and we will reinforce this standard with our team.
  
  To address your request:
  
  Fee Assessment: While the $2,500 fee was applied in accordance with the agreement, we remain open to discussing potential solutions if you are willing to bring your account current.
  
  Account Balance: Your payment history and remaining balance are accurately reflected in our system, including the default fee. Should you have any documentation that suggests otherwise, wed be happy to review it.
  
  We are committed to finding a resolution and remain available to discuss ways to bring your account back into good standing. Please feel free to contact us directly at ************ to explore options.
  
  Thank you for allowing us the opportunity to address your concerns.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22591242
  
  I am rejecting this response because:

   

  Thank you for your response. However, I must respectfully address several inaccuracies and reiterate my concerns regarding the handling of my account and interactions with your team.
  1.Timeline of the $2,500 Fee
  Your claim that the $2,500 fee was assessed in accordance with the agreement is misleading. While such a fee may have been outlined as applicable in the event of default, my account did not default until November 21st. This was the first notification I ever received indicating default. Any assertion that my account was in default prior to this date is simply untrue. I urge you to review your records for confirmation.
  2.Default Status
  The account did not enter default status until after ****** failed to address my concerns rationally or professionally. Her refusal to engage constructively escalated the situation unnecessarily. The fee was only added well after this conflict arose, further underscoring the lack of transparency and fairness in how this matter has been handled.
  3.Communication and Conduct Issues
  Communication broke down only after ****** began harassing me. Her approach was neither collaborative nor professional but instead condescending and defensive, which made resolving the issue impossible. Despite raising concerns about her behavior early on, these concerns were not addressed or taken seriously.
  4.Unprofessional Conduct
  My primary grievance remains the lack of professionalism displayed by ****** and the failure of Vader Mountain Capital to appropriately manage the situation. Rather than focusing on resolution or clarity, her tone and behavior created hostility and eroded trust.
  
  
  To reiterate my earlier complaint, Vader Mountain Capital has failed to meet reasonable standards of professionalism and transparency. The sudden imposition of a $2,500 fee after the account entered default on November 21st, the dismissive handling of my concerns about Erickas behavior, and the failure to address my complaints seriously have all contributed to my dissatisfaction.
  
  
  I expect a more thorough review of this matter and a constructive response that acknowledges these issues and proposes a fair resolution.
  
  
  Sincerely,
  Joya 
  
  

  Business Response

  Date: 12/03/2024

  To address your request:
  
  Fee Assessment: While the $2,500 fee was applied in accordance with the agreement, we remain open to discussing potential solutions if you are willing to bring your account current.
  
  Account Balance: Your payment history and remaining balance are accurately reflected in our system, including the default fee. Should you have any documentation that suggests otherwise, wed be happy to review it.
  
  We are committed to finding a resolution and remain available to discuss ways to bring your account back into good standing. Please feel free to contact us directly at ************ to explore options.

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22591242
  
  I am rejecting this response because:

  I am writing to address the outstanding balance and clarify my willingness to resolve this matter. I am prepared to pay the correct amount owed, which is $1,099.26.
  
  
  However, I request the following before proceeding:
  1.Documentation showing notification that my account had entered default status prior to November 13th.
  2.Evidence supporting the $2,500 default fee applied to my account.
  
  
  As noted, on November 13th, ****** informed me that the reason my balance remained $2,644.17 was due to the application of this $2,500 default fee. Prior to this date, no such fee had been applied or communicated to me. Erickas justification for this charge is inconsistent with the accounts history, as it had not entered default status before or at the time alleged.
  
  
  I have made efforts to resolve this matter amicably. Should you agree to remove the $2,500 fee, I am ready to settle the remaining balance of $1,099.26.
  
  
  Additionally, I must point out that I have grounds to press harder on instances of harassment by ******, if necessary. My preference is to resolve this matter cooperatively, but I will take further steps if required.
  
  
  I look forward to your prompt response and resolution.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I defaulted on a loan with vader back in January due to unforseen hardship my account was assinged to ********** and ******** for collection I went ahead and contacted them and we negotiated a deal to pay *** of $3999 since I had already paid about $2235 directly to vader.They accepted payments and issued UCC release, I have paid ********** law firm $3000 in $500 *************** balance is $999 and all of a sudden with no communication from neither Vader nor ********** and ******** am receiveing calls from another law firm claiming they were hired by ******* the parent company to collect about $5000 from me and they are threatening to file a UCC ******* asking vader to be fair *** accept my final payment of $999 to ********** **** we have a signed agrement with as a final resoultion to this debt.I would have paid total of $6234 for a principal loaned of $4152 which is the amount I received from vader.

  Business Response

  Date: 12/06/2024

  Dear Mr. ******************* you for reaching out and bringing your concerns to our attention. We understand the challenges youve faced and appreciate your
  efforts to resolve your account.

  After reviewing your case, wed like to provide clarification regarding the status of your account:
  
  1. Settlement with ********** & Bousikilla:
  While your account was initially assigned to ********** & Bousikilla, the settlement agreement became null and void due to returned
  payments. As a result, the account was closed and reassigned to a new agency.
  
  2. Current Assignment:
  Your account has been reassigned to Capital ********************** (CRI). They are now responsible for handling all matters
  regarding your balance. You may reach them directly at ************ to discuss your account further and arrange payments.
  
  3. Next Steps:
  We recommend contacting CRI promptly to address any outstanding balance.
  If you have documentation of prior payments or agreements, kindly share those with *** to facilitate the resolution process.
  
  We appreciate your cooperation and your commitment to resolving this matter. If you have any further questions or require additional
  assistance, please feel free to contact us directly.

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Business Grants, a website pretending to act as an official government entity, contacted my business after an application was made. They said they would provide a $65,000 ***** to the business. They said they would provide the ****** after I completed a loan, or what they called, a "Revenue Based Financing Agreement" with Vader Mountain Capital. I was then contacted by Vader Mountain Capital, who set ridiculous terms. I was given $10,000 to then pay back $22,000 over 90 days. 2 Weeks before I was finished paying, they harassed me asking to renew the agreement with even more ridiculous terms. When I contacted US Business Grants, they said I would not receive the ***** until I continued with these new terms with Vader Mountain Capital. I cut off all communication with them and finished paying what I owed. I believe this company to be a front for US Business Grants and should be held liable for the damage they have done to people.

  Business Response

  Date: 11/22/2024

  We appreciate your feedback and regret any confusion or frustration caused by your recent experience. To clarify, Vader Mountain Capital operates solely as a Revenue-Based Financing provider and does not offer or claim to offer grants or represent any government entity.
  
  The funding details, including remittance amounts and schedules, are transparently presented on the first page of every agreement to ensure full understanding before proceeding. 
  
  If you believe there was a misrepresentation by a third-party broker or partner, we recommend addressing this directly with them. Please reach out if theres anything further we can do to assist. Thank you for giving us the opportunity to clarify.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22477281
  
  I am rejecting this response because:
  

  Vader Mountain Capital is neglecting what my complaint is about. In my complaint I clearly state that I know I signed a Revenue-Based Financing agreement and am fully aware of the commitment I made when I did so. That is fine. I took a contract and I followed through. What my complaint is about and what you are clearly diverting from is the fact that you reached out to me through a third party which was committing fraud by impersonating a government entity. There is no way to reach out to US Business Grants because they are not real. Whether legal or not, your business dishonest and predatory.

  *** *********

  Business Response

  Date: 12/03/2024

  We appreciate your feedback and regret any confusion or frustration caused by your recent experience. However, we are not "US Business Grants" and we have no involvement with the operation of that entity.  To be clear, Vader Mountain Capital operates solely as a Revenue-Based Financing provider and does not offer or claim to offer grants or represent any government entity.
  
  The funding details, including remittance amounts and schedules, are transparently presented on the first page of every agreement to ensure full understanding before proceeding. 
  
  If you believe there was a misrepresentation by a third-party broker or partner, we recommend addressing this directly with them. Please reach out if theres anything further we can do to assist. Thank you for giving us the opportunity to clarify.

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22477281
  
  I am rejecting this response because:

  My complaint is still being ignored. I cannot contact the third party because they do not exist outside of a web application. All I have as a point of reference is Vader Capital, who is the company who somehow got my contact information and offered me the agreement. How did they get my contact information from US Business Grants? Please describe in detail.

  *** *********

  Business Response

  Date: 12/12/2024

  We appreciate your feedback and regret any confusion or frustration caused by your recent experience. However, we are not "US Business Grants" and we have no involvement with the operation of that entity.  To be clear, Vader Mountain Capital operates solely as a Revenue-Based Financing provider and does not offer or claim to offer grants or represent any government entity.

  The funding details, including remittance amounts and schedules, are transparently presented on the first page of every agreement to ensure full understanding before proceeding. 
  
  If you believe there was a misrepresentation by a third-party broker or partner, we recommend addressing this directly with them.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people threaten me every day, they pay collection agencies to threaten me with seizing and freezing my accounts. I am desperate, I am not working, my business has gone down and I told them that I only have $3000 to pay all the high interest that they put on me without me knowing.

  Business Response

  Date: 08/27/2024

  Thank you for bringing your concerns to our attention. We understand how stressful and overwhelming financial difficulties can be, especially when dealing with collection agencies.
  First, we sincerely apologize for any distress youve experienced during this process. Our goal is to work collaboratively with our clients, and we regret that this situation has escalated to the point of involving a collection agency.
  Regarding your case, our records indicate that attempts were made to establish a payment arrangement with you through our partner, ********** and *****. However, we understand that there may have been some communication issues or misunderstandings along the way, particularly regarding the need for documentation to support your claim of financial hardship.
  We want to resolve this matter as smoothly and amicably as possible. To do so, we would encourage you to directly contact ********** and ***** at ************ to discuss your situation further. They are prepared to work with you to find a solution that considers your current financial constraints.
  Please understand that any collection actions taken were in accordance with the terms of our agreement, and we genuinely want to help you navigate through this challenging time. If theres anything more we can do to assist or clarify, please dont hesitate to reach out to us directly.
  We appreciate your business and hope to resolve this matter promptly.

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a predatory lender, operating under the guise of a ***** ******* at usbusiness*****s.org and as vadermountaincapital.com, to deceive business owners in need of a ***** into taking out a loan with ***************** They falsely claim that you have been approved for a *****, then say that "credibility" is required to secure the *****, ultimately trapping the business owner in a loan with an interest rate of ******%. This constitutes deceptive and illegal business practices. We are committed to pursuing this matter fully to ensure that all involved parties are prosecuted to the fullest extent of the law.

  Business Response

  Date: 07/31/2024

  Vader Mountain Capital does not offer or claim to offer loan or ***** products. Vader Mountain Capital provides revenue based financing to business owners by purchasing their future receivables. We are very transparent with all costs involved which we clearly state on the first page of our agreement. We do not own or operate the website usbusiness*****s.org. We understand your concerns and will address this with your broker.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22069295
  
  I am rejecting this response because: To address the situation with Vader Mountain Capital and Usbusinessgrants, you might consider the following response. This draft aims to communicate your intent to pursue further action and highlights the points you mentioned in your request:
  
  
  I am writing to formally express my dissatisfaction with the response provided by Vader Mountain Capital. We believe that due to misrepresentation, false declarations, and misleading practices concerning our business interactions, we have incurred a loss of $200,000. This loss stems from costly fees associated with services that were not rendered as agreed upon.
  
  1. Misrepresentation of Services : While Vader Mountain Capital claims transparency and outlines its services as revenue-based financing through the purchase of future receivables, our experience does not align with these stated practices. The costs involved were neither clearly communicated nor transparent from the outset, resulting in unexpected financial losses.
  
  2. Association with Usbusinessgrants: Despite Vader Mountain Capital's denial of ownership or operation of the website usbusinessgrants.org, the association between the two entities was presented to us in a manner that led us to believe they were connected. The information provided by the broker linking Vader Mountain Capital and Usbusinessgrants was misleading and directly contributed to our decision-making process.
  
  3. Intent to Reclaim Losses: Given the significant financial impact, we are left with no alternative but to pursue all available legal avenues to reclaim the losses incurred. We intend to seek compensation for the damages suffered due to these misleading declarations and practices. Our next steps will include filing a formal complaint and potentially initiating legal proceedings to ensure that we recover the funds owed to us.
  
  We hope that you will reconsider your stance and engage in constructive dialogue to resolve this matter amicably. We are open to discussing a settlement that acknowledges the losses and provides appropriate restitution.
  
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/12/2024

  Subject: Dispute with Vader Mountain Capital and Usbusinessgrants
  
  
  I am writing to formally express my dissatisfaction with the response provided by Vader Mountain Capital. We believe that due to misrepresentation, false declarations, and misleading practices concerning our business interactions, we have incurred a loss of $200,000. This loss stems from costly fees associated with services that were not rendered as agreed upon.
  
  1. Misrepresentation of Services: While Vader Mountain Capital claims transparency and outlines its services as revenue-based financing through the purchase of future receivables, our experience does not align with these stated practices. The costs involved were neither clearly communicated nor transparent from the outset, resulting in unexpected financial losses.
  
  2. Association with Usbusinessgrants: Despite Vader Mountain Capital's denial of ownership or operation of the website usbusinessgrants.org, the association between the two entities was presented to us in a manner that led us to believe they were connected. The information provided by the broker linking Vader Mountain Capital and Usbusinessgrants was misleading and directly contributed to our decision-making process.
  
  3. Intent to Reclaim Losses: Given the significant financial impact, we are left with no alternative but to pursue all available legal avenues to reclaim the losses incurred. We intend to seek compensation for the damages suffered due to these misleading declarations and practices. Our next steps will include filing a formal complaint and potentially initiating legal proceedings to ensure that we recover the funds owed to us.
  
  We hope that you will reconsider your stance and engage in constructive dialogue to resolve this matter amicably. We are open to discussing a settlement that acknowledges the losses and provides appropriate restitution.
  
  Sincerely,
  ***************************

  Business Response

  Date: 08/13/2024

  Vader Mountain Capital does not offer or claim to offer loan or ***** products. Vader Mountain Capital provides revenue based financing to business owners by purchasing their future receivables. We are very transparent with all costs involved which we clearly state on the first page of our agreement. We do not own or operate the website usbusiness*****s.org. 

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22069295
  
  I am rejecting this response because:

   Vader Capitals statement is false, and the evidence provided above proves why. We have been advised to pursue the full extent of the law to resolve this situation. US Business Grants uses Vader Capital to lure business owners into taking a loan after falsely claiming they have been awarded a ****** We are currently seeking $130,000 in restitution.

  
  Sincerely,
  
  ***************************