Reviews

Review Details

• Review fromFleming S

  Date: 10/12/2026

  1 star
  DoorLoop has a great sales process, and then when you buy the software with a prepayment for the whole year, that is when the disappointment starts.- The migration will be very spotty and not done with a sense of quality. For example, my customer is now REMOVEDand the address is not even the address in the spreadsheet that I provided for migration.- REMOVEDapp is pretty lousy and borders on unusable.- If you try to use DoorLoop for prospect screening, it barely works and often doesn't. I had a tenant spend all day trying to get their rental application submitted through DoorLoop, and DoorLoop is throwing a payment gateway error.- DoorLoop's support is beyond terrible. It's really virtually borderline impossible to get hold of DoorLoop support. When you do, they will ask you to reinstall your mobile application, when the problem is that DoorLoop's payment gateway can't process a tenant's credit card payment for a rental application. How does reinstalling my version of the app help my tenant submit their application? DoorLoop is high-priced, low-value, and more of a sales engine than an actual working customer product. Extremely disappointing. Try one of the more established competitors that have software that works better.

• Review fromBlu P

  Date: 07/31/2026

  1 star
  I started with Doorloop about 2.5 years ago. Anytime I had a question I would have to speak with chat and they would throw you around in circles. Each time you spoke with someone they would tell you something different. Owner statements would always be messed up due to this. After the first time I was going to end my subscription because they had up their pricing extremely high and just the headache of the system they reached out with an offer that was fair. Well then when it was time to pay another year upfront they charged my account over double what is was suppose to be, after I confirmed with the representative that it was not suppose to happen. Of course it takes a couple of days to be able to get refunded. After that the headaches still continue to happen. Spending so much time on the software because you have questions and being thrown around in circles. Then after another year with that I was done and was going to cancel. After I set up my new software I'm using I needed just a few more things from Doorloop. When I reactivated my account for a month the software automatically charged the tenants that had autopay set up in the middle of the month. I tried messaging Doorloop about this and it was when they were about to leave for the day and told me that they would get up with me in the morning since they were leaving, very unprofessional considering this is peoples money! I spoke to a gentleman name REMOVEDand he was very helpful and helped me the most to get this figured out and refunded me the month back. It still looks terrible on my business though. But then he told me to tell the tenants to dispute the funds which they did and Doorloop charged my account for the insufficient funds. REMOVEDput in a order to refund that money once I brought it to his attention and the account team did not do it until over a month later after I brought it to his attention. My experience with DoorLoop has be absolutely exhausting and terrible and I would never recommend!
  

  DoorLoop, Inc.

  Date: 08/04/2026

  Hi, REMOVED. We're sorry to hear about your experience and the frustration this caused. This is exactly the kind of thing we take most seriously, and we're glad one of our representatives was able to get everything traced and refunded.
  
  After following up with you to confirm everything was correct and completed on our end, the account has now been closed as requested.
  
  Thank you for allowing us to follow up with you, and feel free to reach out if you need anything in the future. Have a great day!

• Review fromKaitlynne D

  Date: 06/04/2026

  1 star
  Worst thing to happen to Renters- paying $85 fee for processing when rent is already high enough is ludicrous. The REMOVEDshould not be responsible for processing fees just, because the landlord wants to use your service. I won't be renting from anyone who uses this service because of it. I will also advise others against it. The economy is REMOVEDso why should our renting situation be as well?
  

  DoorLoop, Inc.

  Date: 06/05/2026

  Hi Kaitlynne. Thank you for making us aware. Our team reached out via email but we'd appreciate a phone number so that we can be in touch directly. 

• Review fromAshley C

  Date: 11/18/2025

  1 star
  I was tolerating the app with the long processing wait. But this month have tried to pay rent multiple times had the money in my account and it was returned with them taking out fees. After overdrafting my account one night I am up to $100 lost. I have contacted customer service with little help. My landlord and I will no longer be using this app to collect my rent I feel completely scammed, and because I am not a landlord I feel they do not care about helping me with my problem.
  

  DoorLoop, Inc.

  Date: 11/24/2025

  Hi REMOVED, We are sorry to hear about your experience and frustrations. We would love the opportunity to speak to you and your REMOVEDto understand what happened and how we can rectify this issue. we will be following up with you directly and hope to get this resolved, have a great day!

• Review fromPriscilla C

  Date: 06/06/2025

  5 stars
  A Game-Changer for My Rental Business Worth Every REMOVED!As a software designer, I had originally built my own custom system to manage my rental properties. Im very particular about how I run my business and had a long list of features I wanted. But as my rental portfolio grew, it became impossible to keep up with all the development needed to scale and automate the way I envisioned.I was hesitant to spend money on a platform when I had already invested so much time into my own software, and Im very cost-conscious. I wasn't sure Doorloop would be worth it, but I took a chance and I'm so glad I did. Its been an amazing decision with absolutely no looking back.Doorloop has essentially become a full-time assistant helping me manage 24 units. It has streamlined payments, automated lease management, sent notifications, and the rent reminders have significantly improved on-time payments across the board.What truly impressed me is how powerful and intuitive the system is, while still being flexible enough for someone like me who knows what goes on under the hood. Its rare to find a product that checks so many boxes at this price point. Doorloop has simplified my workflow and helped me reclaim my time and for that, Im incredibly grateful.If you're on the fence, especially if you're a hands-on landlord or tech-savvy manager, give it a shot. Its like hiring a team member without the overhead.

• Review fromTravis L

  Date: 06/03/2025

  5 stars
  The DoorLoop customer care team is very responsive in helping resolve any issues. Its very helpful to have numerous support staff members check on open tickets to see that they come to a solution!

• Review fromDouglas F

  Date: 05/27/2025

  5 stars
  I love their service and what they provide to my business. They're very easily accessible if I have any questions. I am so happy I went through them instead of their competitors.

• Review fromSophia l

  Date: 05/21/2025

  5 stars
  The software is very easy to use. We use it for University student housing in conjunction with QuickBooks. Doorloop takes care of the lease execution, invoicing and payment collection, and deposits to our bank account that uploads into Quickbooks. It can also handle maintenance requests which is fantastic for tracking purposes.Overall an OUTSTANDING product.

• Review fromshar m

  Date: 05/20/2025

  5 stars
  Very high accolades for DoorLoop. The switch was easy. There were ample onboarding sessions with a knowledgeable and patient REMOVEDto learn the new system. I saw negative reviews about no support or customer service, and I highly disagree. Whenever I've had a question, it has been addressed quickly, and my issue has been solved. I have no complaints, which is a rare occurrence. Transitioning to DoorLoop has been a very efficient solution to our rental management needs.

• Review fromSALLY R

  Date: 05/19/2025

  5 stars
  Excellent customer service. Always professional and dedicated to the customer. I have always been treated with dignity and patience, the DoorLoop team is dedicated to making sure all things run smoothly and are extremely quick in response time when assistance is needed.