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Business Profile

Computer Software

DoorLoop, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

4.64

Average of 11 Customer Reviews

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Review Details

  • Stan H

    Date: 05/06/2024

    I mistakenly forgot to stop auto-payment when my lease term was up; had assumed lessor was responsible to terminate me from DoorLoop. I now understand this was for me to do. Unfortunately, DoorLoop withdrew my May lease payment. I submitted a request four days ago to have them return; no response to date. I tried to call their customer support number; they provide no direct customer support help to tenants; and their online Help keeps saying they cannot return payments that I have to work it out with my Bank. I have now logged an official dispute with my bank; and if DoorLoop does not step up return my money by end of this week, will be logging official dispute through BBB. Stay away from this company; Be very very careful in using this company.

    DoorLoop, Inc.

    Date: 05/07/2024

    Hi ****, we are incredibly sorry for what you're having to go through now with your property manager. For security reasons, we don't have any access to your account or your property managers account and are unable to stop any automated lease payments. You took the perfect action by disputing it with your bank and working directly with your property manager to get them to reverse the charge. If there's anything at all we can do to help, please let us know. We are trying to contact your property manager as well. Looking forward to hearing from you on a resolution soon.

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