Reviews

Review Details

• Review fromIrene Ryan M

  Date: 09/17/2025

  1 star
  I ordered a skin cream from them then hated it in 2 days it left a film only face that peels off... I returned it with their "RMA" and went to *** and got charged $16 for shipping. It's not over - I have to send them my routing numbers and now they say their assistant is not available to retrieve my information. Really terrible customer service.Just don't order the products.*****

  Sun Coast Sciences, LLC

  Date: 09/24/2025

  Dear *****,

  Were truly sorry to hear about your experience, both with the product and with the return process. We know how disappointing it can be to try something new and not have it work the way you hoped, and we completely understand how frustrating that must have been for you. Please know that we take this kind of feedback very seriously and are always working to improve our product standards for our valued customers.
  

  Upon review, we did see that you provided your return tracking number. Unfortunately, our AI email assistant, Luma, did not respond correctly in this instance. While this type of error is rare, it does occasionally happen, and we sincerely apologize for the confusion it caused. The good news is that your email was handed off to a live agent, who reached out to you directly. Your order has since been fully refunded.
  

  To make up for the hassle, we also sent you a gift code for a free bottle of your choice. We hope this small gesture demonstrates our commitment to making things right and to ensuring you feel valued as a customer.
  

  Thank you again for sharing your experience. Your feedback helps us continue to listen, learn, and improve both our products and our service.

• Review fromPeggy W

  Date: 08/18/2025

  1 star
  Sent large order that I DID NOT ORDER and when I called they said it had already shipped. I explained I could not afford all products and had ordered the $37+ product. Over $100+ came out of my account .I explained I was in a fixed income and the gave info on how to return package and get refund. I couldn't do all they added so when the box came I put RETURN TO SENDER FOR REFUND on the package. I am still waiting for my refund and I also had to pay extra at bank because the package cost more than I had in bank. I had the $37+ dollars in bank but I did not have the amount they charged which caused me to pay late fees. I am still waiting for my refund and I WILL NEVER ORDER FROM THEM AGAIN. JUST WANT MY MONEY BACK THEIR PACKAGE HAS BEEN SENT BACK TO THEM .

  Sun Coast Sciences, LLC

  Date: 08/19/2025

  Were very sorry for any confusion with your order, and we completely understand how frustrating it feels when things dont go as expected.
  Weve checked the tracking on your return and can see it is already on its way back to our warehouse. Your full refund will be processed today, and depending on your banks procedures, it may take up to 10 business days for the funds to appear in your account.
  For clarity, your order included two bottles of Total Package Serum, one Complete Eye Serum, and one Complete Neck Cream all of which were listed on the order confirmation email at the time of purchase.
  Please know that we work hard to make it easy for our customers to manage their orders:
  -Purchases can be canceled anytime before shipping through our 24/7 ************ Portal.
  -Returns can also be started at any time through the portal, backed by our 365-day guarantee.
  We sincerely apologize again for the frustration and truly appreciate your patience while this was resolved.
  Thank you for being a valued customer were grateful for the opportunity to serve you and make this right.

• Review fromJohn N

  Date: 08/07/2025

  1 star
  I ordered product from coast science in June 31st ************************************** July 31st. I am presently requesting for the second product which has not arrive. Bad company to order product from as your order will not be delivered on time or even not at all.

  Sun Coast Sciences, LLC

  Date: 08/18/2025

  Were so sorry to hear about your experience and truly regret any frustration it has caused. Weve carefully searched our system but have not been able to locate an order under the name, email, or zip code provided in this review.
  

  To help us resolve this for you quickly, could you please double-check your bank records to confirm that a charge was made by Sun Coast Sciences LLC? If so, providing us with additional details such as the order number, billing address, or the exact name or email address used on the order will allow us to locate it right away.
  

  Once we have that information, well be happy to make this right and ensure you receive the products you ordered.

  We value every customers trust, and well do everything we can to resolve this promptly once we have the details.

• Review fromSandra C

  Date: 07/17/2025

  1 star
  My wife has tried to return unwanted products with full refund and has been unable to receive return instructions. Lady at customer service promised to email information but has not. Says my wife's email address is invalid although she receives their sale information OK. ***** their customer portal but required pin number was never sent. Also, no answer from email request. Please help.

  Sun Coast Sciences, LLC

  Date: 08/18/2025

  Were so sorry for the frustration you experienced when trying to return your order. After looking into this, we found that our emails to her email address were bouncing, which is why she didnt receive the return instructions as promised.

  Once we connected with you through an alternate email, we were able to immediately provide a prepaid return label so the product could be sent back for a full refund.

  Please know that there are multiple ways to reach our support team. In addition to our phone line and customer portal, we also offer support through email, SMS, and live chat just visit the support tab at **************************

  We truly value your feedback and appreciate the chance to make this right. Thank you for being part of the Sun Coast Sciences family were always here to help if you need us.

• Review fromCarol M

  Date: 07/06/2025

  5 stars
  Sun Coast is the best!!! Ive been pleased with every product Ive chosen. Their team is also wonderful about answering any questions you may have. They also go out of their way to explain every product and the results.

• Review fromKelly M

  Date: 06/29/2025

  1 star
  I have attempted to return product for the full refund the website says I am entitled to this company via their website, email and phone. The website kept saying my order number and zip code were invalid. The email response was that they were looking into it and would be back in touch, which they have not. The phone call did result in talking with a lovely person who wanted to help me. She was going to send me an email with the address to ship the return to and a reference number so I could call back and let them know a tracking number once I had shipped the product. The email I received in response to this call was a form email and simply directed me back to their website that continues to tell me my order number and zip code are invalid. When I spoke to my credit card company about the problems I was having with this company they said since I had received the product there was nothing they could do. This company is a scam! DO NOT order from them and expect them to stand by their return policy.

• Review fromSuzie M

  Date: 06/22/2025

  5 stars
  I was a little skeptical at first that these products (Total package serum and night cream)would actually have a noticable difference. However, after using them for 2 months, my facilaist asked me if I had fillers because my skin looked so tight. While the results seemed gradual to me, they were amazing to her. I have used many, many, skin care products, including all of the medical and expensive ones for the past 45 years, and this is the first time, a product provided such a noticable difference. I highly recommend these products.

• Review fromMichelle M

  Date: 06/16/2025

  5 stars
  I have been using the Hydrate and Restore Total Cleanser for about 6 months and I have to say it is the best cleanser I have ever used in my life. My skin is brighter and younger looking and leaves my skin ready to absorb my skin care products completely. One bottle lasts for months so it is very economical also. I will use this cleanser for the rest of my life. I'm 71 years young and I am told often that I look like I'm in my early 50's. I have also had great customer service with this company with my past purchases also. I highly recommend Suncoast Sciences great products.

• Review fromKatherine F

  Date: 06/16/2025

  1 star
  I received my first order today I only received 1 Bottle out of the 3 ordered. I haven't spoke with a real person in the phone. I have been on hold for 2 hours. I texted with someone. They told me that they were off shift now.!I am really apprehensive about this company for my first experience. Use caution. I will see how this plays out

  Sun Coast Sciences, LLC

  Date: 07/14/2025

  Hi *********, First, we want to sincerely apologize for the rocky start to your experience with us, especially when you were expecting a smooth first order. We know first impressions matter, and were truly sorry for any stress or frustration this caused.
  We did ship the remaining bottles of your order right away after learning about the mix-up, and we also applied a 30% credit back to your purchase as a thank-you for your patience and understanding.
  While our phone lines can get busy, especially during peak hours, a two-hour hold is extremely rareand we completely agree that waiting that long is unacceptable. Thats exactly why we offer 24/7 support through email, SMS, and live chat via the support tab on our website at **************************. We also provide an easy-to-use self-service portal where you can track, update, or manage your orders anytime.
  We reviewed your interaction and didnt see a message from our team indicating they were "off shift" during your text chat. But were so sorry if something came across that way or left you feeling unsure about us.
  We genuinely value your trust, *********, and we hope this resolution shows our commitment to making things right. If theres anything else we can do to help or support you on your wellness journey, please dont hesitate to reach out. Were always here for you.

• Review fromDanette K

  Date: 06/15/2025

  5 stars
  I'm 65 and tried the rejuvenate vitamin. ***. My deep, deep smile lines and wrinkles have reduced so much just in a month and a half. My skin all over is glowing and soft. I absolutely love it and I've tried everything out there. I recommend this totally. Can't wait to try the other products this company has.